OfficeServ Link User Guide Version 2.
OfficeServ Link Version 2.1 User Guide This manual should be read before the installation and operation of the OfficeServ Link Software. COPYRIGHT This manual is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.
Preface OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Preface About This Manual This manual is a user’s guide for the OfficeServ Link application; this is a Computer Telephony Integration (CTI) program which allows Samsung OfficeServ and iDCS telephone systems to interact with one or more Computers connected to a Network.
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Table Of Contents OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Table of contents Preface iii About This Manual .................................................................................................................iii Conventions ..............................................................................................................
OfficeServ Link Version 2.1 User Guide Table Of Contents -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 4 Using Link.................................................................................................... 31 Connecting to a telephone system ......................................................................................
Introduction OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 1 Introduction Overview of OfficeServ Link The OfficeServ Link version 2.1(called Link) is a software product that sits between CTI applications, (based on the Microsoft TAPI 2.x specifications), and Samsung’s OfficeServ and iDCS range of telephone systems.
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Installation OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 2 Installation of Link Preparation for installing Link Before installing the Link software, following system requirements are needed.
OfficeServ Link Version 2.1 User Guide Installation -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Configuration Environment The following figure shows the connections between the Link-installed computer and the DCS Key telephone system, and relations among the CTI applications-installed computers.
Installation OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- System Administration Requirements Users must be logged on with an Administrator privileges to install and run this program successfully. Administrators have complete and unrestricted access to the computer/domain.
OfficeServ Link Version 2.1 User Guide Installation -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 2. License Agreement dialog box appears on the screen. Read the text of License Agreement, and click on the [Next] button if you agree to its contents. If you do not agree, the Link installation program exits automatically. 3. User and Company Registration box appears on the screen.
Installation OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 4. Confirmation Box appears on the screen. Check the user and company name and click on the [Next] Button. 5. The installation program requires you to specify the destination of Link software.
OfficeServ Link Version 2.1 User Guide Installation -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 6. The installation program requires you to register the group name of Link programs. By default, the installation program registers “OfficeServ Link“ as the group name. Click on the [Next] button. 7.
Installation OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- 9. The installation program asks if you want Link to run automatically at the time of system booting. It you want, click on the [Yes] button. Then, the program will link you to the Startup folder. 10. Installation has successfully completed.
OfficeServ Link Version 2.1 User Guide Installation -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Post Installation When Link software has successfully completed, you have to ensure that the following programs have installed on the computer.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 3 OfficeServ Link Settings Executing OfficeServ Link Proceed to [Start] -> [Program] -> [OfficeServ Link] and choose Link. Then, Link program will run. As soon as Link starts running, the following dialog box appears on the screen. Figure 3.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Description of Link Main Window The main window of Link consists of several panes as follows: Figure 3.3 Main Window of Link Configuration of Link Main Window y User connection state pane This area indicates information of each user who has connected to the Link software.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- ports required. − Connect / Disconnect ( / ) this function button is a toggle button and allows you to connect to or disconnect from the telephone system. − Set Options ( ) ) this function button allows you to set up various options within the Link software.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Communication Environment Setup You have to set up communication environment correctly for the normal working of Link software. Choose【 】button, then the following dialog box will appear on the screen. Figure 3.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- y y y SIM connection mode: Uses SIM Module to connect the PBX system. Serial Cable connection mode: Connects a serial cable to the PBX system directly.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Communication Environment Setup for user connection in standby As soon as connections have been successfully completed with the telephone system, the Link starts a process in order to perform the service needed to receive requests from users.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Example of Environment Setup y y y Choose the TCP/IP connections. Specify the IP address of PBX system and port no. (5002) in standby for the entries in question. Specify the port No. in standby for user connection. Default is 6000. Figure 3.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Option Settings The Link has option entries that allow you to control various operations. Choose the option button and the following dialog box will appear on the screen. Figure 3.7 Options Menu The following description applies to the function of each entry.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Note The Link will not accept any client connection requests without a valid license. To get the valid license key, Contact the Authorised Samsung Reseller. Message Auto Clear Option.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 3.9 General message monitoring program For connection to the general message monitoring program, Port Number ‘6001’ is specified by default.
Link Settings OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- SMDR / UCD Message Exteranl Send Options The Link provides a port capable of transmitting two messages for use by optional SMDR or UCD collection and analysis software, independently of the SMDR / UCD Message Monitor. This Port No. is 6003 by default.
OfficeServ Link Version 2.1 User Guide Link Settings -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Link Display Language Option The Link supports Korean and English, and runs in the mode specified during installation. However, this option allows you to change the language mode if necessary.
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Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 4 Using Link Check the configuration of the Phone System. Before connecting to the telephone system, you have to set up the connection parameters within the system; the method used depends on the connection mode. (SIM, Serial, or TCP/IP).
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Connecting PBX system after Setup of Communication Environment 1. After all the steps have been normally completed, clicking on the [CONNECT] button will generate the following dialog box on the screen. Figure 4.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- completed, the following state message pane appears on the screen. Figure 4.3 Connection success message y , and the AVI The connection state of Link is indicated as picture【 】 rotates in the bottom right corner of the window. This means the currently connected state is normal.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 4.5 1st recovery try failed and wait 1 minute Figure 4.6 recovery success Page 34 © SAMSUNG Electronics Co.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Disconnecting to the PBX system and user 1. Click on the [Disconnect] button 【 】 to disconnect a link from the Link, if necessary. Then, the following dialog box appears on the screen Figure 4.7 Selection of Disconnect button Click on the [OK] button. 2.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Successful disconnection changes the connection state of Link and indicates it as , and changes the [Disconnect] button from【 】to 【 】.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- y User type All the users connected to the Link running in inactive mode of user management are indicated as “User in inactive management”. y y Connection state Indicates the connection state. When it runs correctly, “Connected” is indicated.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 6 Message Monitoring Sometimes, you need to monitor various message processing procedures performed by the Link. When the Link is installed, the message-monitoring program is installed. The Link provides the program capable of monitoring the following messages.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 6.2 Environment Setup of Switch Message Monitor Program Environment Setup y Connection server’s IP address Enter the IP address of computer that the Link runs on. y Connection server’s port No. Enter the port number specified as the general message monitoring port No.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Note The monitoring environment setup window appears only on the first startup of the monitoring program. For the IP address and port No. for communication with the Link, see the values entered in the environment setup entries of Link.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 6.4 Monitoring program showing system messages Click on the [STOP MONITORING] button [ Click on the [CLEAR VIEW] button [ ] to stop monitoring. ] to delete the messages that are currently displayed on the window.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Running the SMDR / UCD Message Monitor (SUMonitor.exe) Figure 6.5 Executing the SMDR / UCD Message Monitor Execute the SMDR / UCD Message Monitor Program, and the following dialog box appears on the screen. Figure 6.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- y Option of automatic message deletion If you select this option, the automatic message deletion function is enabled.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- SMDR messages This pane indicates the currently monitored SMDR messages. UCD messages This pane indicates the currently monitored UCD messages. Config button This button allows you to set up the environment, start / terminate monitoring, and delete messages.
Message Monitoring OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Note The save file option appends the message to the end of the existing file until you change the file name. © SAMSUNG Electronics Co., Ltd.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Installing Monitoring Program on other Computer The installation of Switch Message Monitor program and SMDR / UCD Message Monitor program is completed together with the installation of Link.
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OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Chapter 7 License Registration This chapter describes the license installation and update procedure with the license tools applet. To use a CTI application with the link, you have to install the valid license key into the Link within 30 days of first installation..
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- ▪ Registered License displays the installed license key string. ▪ License Type shows the installed license’s type. ▪ Allowed MAC Type shows if the MAC address from the Telephone system or the computer is to be used.
OfficeServ Link Version 2.1 User Guide -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Figure 8.4 Link Shutdown Check Figure 8.5 License Registration Notification When you click OK button, the license tool will show the registered license information as shown below. Figure 8.6 License Registration Status © SAMSUNG Electronics Co., Ltd.
OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- If the application requirements change, the license can be updated by applying a new key in the same manner as show above. To update your software license or to obtain a valid license, contact your Authorized Samsung Reseller.
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OfficeServ Link Version 2.1 User Guide Message Monitoring -------------------------------------------------------------------------------------------------------------------------------------------------------------------- Samsung OfficeServ Link Ver. 2.1 User Guide ©2002 Samsung Electronics Co., Ltd All rights reserved Information in this document is proprietary to SAMSUNG Electronics Co.
