User guide

Chapter 1 Introduction
Samsung OfficeServ Link V3 (hereinafter referred to as OfficeServ Link V3) is a program
that relays between Samsung OfficeServ key phone switch (hereinafter referred to as
Samsung key phone switch) and CTI application program that provides the call processing
functions and phone setting function. All CTI application programs interwork with
Samsung key phone switch through the relay of OfficeServ Link V3, and all call processing
events generated in the switch are sent to each CTI application program through the relay
of OfficeServ Link V3.
OfficeServ Link V3 provides the following functions:
Simultaneous access of up to eight switches
OfficeServ Link V3 accesses up to eight switches simultaneously and sends various call
status information generated in the switch to the corresponding application programs that
use the information. OfficeServ Link V3 sends call processing commands from each
application program to the corresponding switch.
Various option setting
OfficeServ Link V3 provides various options that can be set. The functions include
message processing status display, SMDR/UCD message related function, OfficeServ
Call+ processing, auto connection, operation to the system service, and auto recovery
cycle setting and can be conveniently set according to the operation status.
License management
OfficeServ Link V3 provides the license function for Samsung CTI solution that uses call
processing messages of a switch. According to the license installed, OfficeServ Link V3
provides the services that requests allowed solutions. If the solutions that does not have
license are requested, the access is rejected.
Various user managements
OfficeServ Link V3 provides a function that can control the switch message characteristics
offered to each user based on the user computer IP address.
Application program compatibility
OfficeServ Link V3 provides the access compatibility for all application programs that