User guide

OfficeServ Link V3 does not support the switch connection type of SIM or serial
that are supported by OfficeServ Link V2 and only supports the LAN connection
type.
2.2 Configuration Environment
The connection between a computer where OfficeServ Link V3 is installed and Samsung
key phone switch and the connection between computers where user CTI application
program is installed.
OfficeServ Call OpenTSP
3rd Party
CTI S/W
98/2000/XP/2003
OfficeServ Operator V1.3x
/2.0.0.x
2000/XP/2003 2000/XP/2003
OfficeServ
Link V3
TCP/IP
TCP / IP
Messenger
Server
OfficeServ
Messenger
OfficeServ Link V3 Installed Computer
EasySet
Server
(Web Server)
EasySet
Client
EasySet
Client
<< OfficeServ Link, Call, Operator, EasySet, OpenTSP Driver, ACD, 3rd Party S/W Configuration Diagram >>
OfficeServ
ACD Server
ICC
Agent
ICC
Agent
ICC
Agent
ACD
Agent
OfficeServ System (MAX 8 EA)
No. 1
...
No. 8
OfficeServ
DataView
2000/XP/2003
Client Client
OfficeServ
Messenger
<Figure 2-1. Connection among OfficeServ Link V3, Samsung Key Phone Switch, and
User Application Program>
OfficeServ Link V3 can connect with up to 8 OfficeServ switches through LAN that uses
TCP/IP as shown in the figure above.
In addition, OfficeServ Link V3 receives connection request through LAN that uses TCP/IP
from each user computer, manages the request, and relays and sends the messages
generated between CTI application programs that operate in the switch and user computer.
The user application program connected to OfficeServ Link V3 is a CTI application
program based on TAPI 2.x or an application program that processes CTI