OfficeServ Link V3 Installation & User Guide Samsung Electronics
Enduser License Contract on Samsung Electronics’ Software Please read it carefully as being very important. This enduser license contract (hereinafter called “license contract”) is to be concluded by and between Samsung Electronics and you (individual or a single firm) on the Samsung’s software product (“software product” or “software) specified herein above. Software products include telephony driver, related media, printings and “on-line” or electronic documents.
z z z Product Support. With regard to software product, Samsung Electronics will provide product support only for those places where Samsung Electronics’ policy, program and software products are sold. The technical information furnished by you for product support will be used by Samsung Electronics without any limitation for further product support and development. Transfer of Software.
Guarantee in the Republic of Korea Limitation to guarantee z z z z Limitation to guarantee. Samsung Electronics shall guarantee that (1) the guarantee will be subject to the conditions prescribed in the printing materials furnished with the products for the subsequent 90days on and after the receipt of software by the user and (2) there is not any defects in the material and technologies for 1 year on and after the same date under normal use and service conditions.
This User Manual can be changed without prior notice. Unless otherwise specified, the data used in the example including company, name and others doe not represent actual data. Part or whole of this manual can not be used or duplicated in any form without written consent from Samsung Electronics. Patents, trademarks, copyrights and intellectual property right shall be owned by Samsung Electronics.
Visit the Web site to download User’s Manual. http://www.samsungnetwork.com Table of Contents Enduser License Contract on Samsung Electronics’ Software ............................... 2 Guarantee in the Republic of Korea ........................................................................ 4 Table of Contents ................................................................................................................. 6 Chapter 1 Introduction ..........................................................
3.4.2 User Information Addition ............................................................................ 34 3.4.3 User Information Modification...................................................................... 36 3.4.4 User Information Deletion ............................................................................ 37 Chapter 4. Use of OfficeServ Link V3 ................................................................................. 38 4.
Chapter 1 Introduction Samsung OfficeServ Link V3 (hereinafter referred to as OfficeServ Link V3) is a program that relays between Samsung OfficeServ key phone switch (hereinafter referred to as Samsung key phone switch) and CTI application program that provides the call processing functions and phone setting function.
interwork with OfficeServ Link V2.x. Chapter 2 Installation 2.1 Before Installation After installing OfficeServ Link V3 program, the following conditions should be met for normal use. ☞ Computer system requirements ► OS - Windows NT Workstation / Server 4.
OfficeServ Link V3 does not support the switch connection type of SIM or serial that are supported by OfficeServ Link V2 and only supports the LAN connection type. 2.2 Configuration Environment The connection between a computer where OfficeServ Link V3 is installed and Samsung key phone switch and the connection between computers where user CTI application program is installed. 98/2000/XP/2003 2000/XP/2003 OfficeServ Call OfficeServ Operator V1.3x /2.0.0.
message provided by OfficeServ Link V3. The applications of OfficeServ Call/Operator/ACD in the figure above is the CTI rd solution based on TAPI 2.x provided by Samsung. The 3 party CTI application that operates based on Microsoft Tapi should use Tapi 2.x based TAPI driver (OpenTSP) based on Tapi 2.x separately provided to operate with OfficeServ Link V3. Easyset is Web server software for controlling phone functions provided by Samsung. 2.
When a country is selected in the window above, the country is displayed in EULA of each country. When OfficeServ Link V3 is already installed in the user system, the installation program offers the option window related with installation to the user as follows:
to delete (uninstall) the version installed. The following procedure describes the case that OfficeServ Link V3 is not installed (or is deleted): OfficeServ Link V3 can be installed with OfficeServ Link V2 because OfficeServ Link V3 is not compatible with OfficeServ Link V3. If the two versions are installed together, the collision of user access standby port and monitoring port information in communications environment operation may occur.
If the user name and company name is correct, click the Next button. The confirmation window that checks if the information is correct appears. If the information is wrong, select the No button to move to the previous window. If the information is correct, select the Yes button to move to the next step.
The window that displays the installation location of the OfficeServ Link V3 program appears. The OfficeServ Link V3 program is basically installed in the “C:₩Program Files₩Samsung Electronics₩OfficeServ Link V3” folder. To change the installation location, select the Browser button. If the installation location for the OfficeServ Link V3 program is decided, select the Next button.
appears. Basically, the program is registered as OfficeServ Link V3. Select the Next button. The window that selects the Windows OS type for the computer where the OfficeServ Link V3 program will be installed appears. Select the target Windows OS and select the Next button. (Select the exact OS for the target computer. If wrong OS is selected, an error may occur in the communications with a switch.)
OfficeServ Link V3 program operates with the selected language. Language can change after OfficeServ Link V3 program is installed. Select the target language and select the Next button. The link program copy and required registration work start. The installation is completed. Select the Finish button to terminate the link installation program.
2.4 Installation Check When the OfficeServ Link V3 program is completely installed, check if the following information is installed in the computer where the program is installed. (Start -> Program -> OfficeServ Link V3) ☞ Program Registration Group Check
When minimizing the OfficeServ Link V3 window, the OfficeServ Link V3 icon automatically appears in the system tray. ( ) Double click the icon or right click the icon to open the Open menu to restore the window. When OfficeServ Link V3 is displayed as an icon in the system tray, if the mouse is placed on the OfficeServ Link V3 icon, the connection status – number of people who access is displayed.
OfficeServ Link V3 program. This area displays the connection status of a user who is connecting OfficeServ Link V3 in real time. ► Notification Message View This area displays the operation status of OfficeServ Link V3. The information on the connection status with the switch and a user and an error generated are displayed. ► Feature Button Function buttons related with environment setting and operation of the OfficeServ Link V3 program are displayed.
as follows: ◈ Number of switches: Indicates the number of available switches. ◈ Connection status: Indicates the number of switches being connected. ◈ License being used: Indicates the number of users who use the application program being connected by using the given license. ◈ Total licenses: Indicates the number of all application programs that can be connected included in the license given through separate procedure.
number to be allocated to each switch to be connected, the IP information of the switch, the port information and type, the switch name, and the password to request system information and save the information on the switch. In addition, the information saved can change, or the information on the switch not used can be deleted. ☞ Adding a switch Select the ( ) button to display the window that enables adding a switch.
OfficeServ Link V3 tries to connect only for the switch that the Use Switch Information item is selected. The number of switches displayed in the status line of the main OfficeServ Link V3 window indicates the total number of switches that the Use Switch Information item is marked. For the CTI access stability, the following item settings should be modified for the switch connected to OfficeServ Link V3.
When the modification is completely performed, select the target application item and save the information. When the switch information is modified, the No. that is not used can be used as the switch No. If the switch IP address is redundant to the switch already registered, an error message is displayed. ☞ Deleting a Switch When the switch information saved is required to be deleted, this function is used.
not registered in the user information instead of using multi-switch access type of OfficeServ Link V3. That is, this switch information is set to enable all application programs used in OfficeServ Link V2 to be used in OfficeServ Link V3 (backward compatibility). When the single switch application program that a user is not registered is connected to OfficeServ Link V3, this basic switch information is provided and the messages between application program and this basic switch are relayed.
Communication environment can be set only when the connection between the link and the switch is not established. This button is not activated (disabled) when the connection to the switch is established. ☞ User Connection Waiting Port and Automatic Connection Allowance Waiting Port There are two types of ports waiting for the user connection of OfficeServ Link V3 program.
Detailed function description of each item is as follows: 3.3.1 General Option This item enables controlling the operation features of OfficeServ Link V3. ☞ Simultaneous access limitation This item indicates the function of restricting the number of users who access OfficeServ Link V3. This value is automatically set when the user installs license, and the user cannot change the value.
OfficeServ Link V3 may be degraded. ☞ Automatic Connection Usage of Switch When OfficeServ Link V3 is executed, this is an option to decide whether to execute the automatic connection with the designated switch. ☞ Operation in the System Service This is a setting function to register OfficeServ Link V3 in windows operating system and automatically execute OfficeServ Link V3 without a user log on when a system restarts.
function to show it to the user and save it in the system disk. General message monitoring program, 【Switch Message Monitor】is installed with OfficeServ Link V3 program in installing a link program. To connect a general message-monitoring program, 6001 is entered in a basic value.
The detail descriptions of switch message monitor and SMDR / UCD message monitor are introduced in the “message monitoring.” ☞ Password Option Setting Information for the system operation can be included in monitoring information for general SMDR / UCD messages. To limit the unauthorized access for such information, this function can be set to provide monitoring information being provided with a password only if it identically matches the designated password.
3.3.4 OfficeServ Call+ Function Support Option When there is an outgoing/incoming call, the OfficeServ Call+ program sends out the information saved in the computer as a standard of the corresponding outgoing/incoming information (incoming call number) to the switch. The OfficeServ Call+ program performs a function of providing information for the switch to display the corresponding information on the LCD display part. (The details can be referred from the OfficeServ Call user’s specification.
If output option of a status message is set, you can see the currently displaying status message in real-time through DBGView.exe. 3.3.6 OfficeServ Link V3 Display Language Option OfficeServ Link V3 program supports five versions of languages, Korean, English, German, Italian and Russian. It operates in a language selected from the installation process. However, if necessary, by using this option, the operation language can be modified.
In the status of connection of many switches, and interface of application programs that use each switch, if sensing an error in connection of specific switches, the recovery procedure is executed as follows: 1) The connection application programs of the designated single switch are all ended. 2) The application program connection to use the multi-connection switch function remains same.
registered by each IP. ► User Name – Enter for the user information classification. ► User Information – Enter for the user information classification. ► Status – Display User connection status. ► Filtering – Display Filtering Option. ► Basic switch by the User – You can set the basic switch by the user. ► Switch set by the User – For the application program using the multi-switch, this can be provided by selecting the information on the provided switch.
☞ Usage Object Switch Information In selecting the information on the switch by the user, after selecting the switch number from the list, use the usage button. (It is the same effect as double clicking the mouse after selection. ☞ Basic switch Selection After entering the user information and selecting the information on the switch to use, among the selected switches, you should select the basic switch information.
useless traffics to both OfficeServ Link V3 and each OfficeServ Call. This option will apply to OfficeServ Call only. If the user information is normally added, the registered user information can be displayed as follows: 3.4.3 User Information Modification Among the saved user information, if there is some information necessary to modify, you can select the item from the list, and then modify the items by selecting the [Modify] button.
3.4.4 User Information Deletion Among the saved user information, if there is some information necessary to delete, you can select from the corresponding information list, and delete by selecting the [Delete] button. If selecting the [OK] button, the corresponding information is deleted permanently. The program connecting in the bypass port number or OfficeServ Link V3 manages the switch information provided by the user management information.
Chapter 4. Use of OfficeServ Link V3 4.1 Connecting a Switch and Entering to the User Access Standby Mode. After completing the communication environment setting, you can connect the OfficeServ Link V3 to a switch by using the connect button 【 】for Office Link V3 Connection. For the correct connection, the setting for the switch should be carried out in advance before the connection to the switch.
If any error occurs during the setting of the switch connection, you can stop the current connection attempt by pressing F11 button. This function is useful when the connection of a specific switch is delayed while connecting a multiplex switch. The switch whose connection is stopped attempts the auto connection according to the procedure specified in the Auto Connection Recovery option.
If an error occurs in the setting of the connection between OfficeServ Link V3 program and a switch, a message about the generated error appears on the status message window. Each status information displayed on the status window has two types of the indication icon. 일반메시지.ico 장애메시지.ico General message Icon is a message that OfficeServ Link V3 usually informs to a user and the fault message is a message that displays the fault generated during the current link’s operation. [그림 한글] 일반메시지.
connection with a switch and terminates all connects with all users. If the disconnecting work is successfully performed, the connection status bar of OfficeServ Link V3 program is changed into 【 】 is changed into the Connect button 【 , and the Disconnect button 】.
Chapter 5. View of the OfficeServ Link V3 Operation Status When the Link program is normally operated after the communication environment for the OfficeServ Link V3 program is normally set and the switch is normally connected, each user can access to the Link program if necessary and perform the call processing and other relevant functions using SEC’s key phone switch. This chapter describes the operation status according to the modes of the OfficeServ Link V3. 5.
Indicates the connection state. If the connection is normal, this state is displayed as ‘”On connecting.” On addition, if each user program is call or operator, the device numbers that the program is using are displayed, too. ► Connect Time Indicates the access time for each user. ☞ For user Access 5.
The type of OfficeServ Link V3’s Bypass port application program and the number of users who are connected to the port are managed separately.
Chapter 6 Message Monitoring The following messages are basically provided for operating the OfficeServ Link V3 program: ☞ Call processing message exchanged between the Samsung key phone switch and the user program ☞ SMDR/UCD message provided in the Samsung Key phone switch The two programs for monitoring the above messages are installed in the OfficeServ Link V3 installation folder. ☞ Call processing message monitoring program : SCMonitor.exe ☞ SMDR/UCD message monitoring program : SUMonitor.exe 6.
Enter the IP address of the computer where the OfficeServ Link V3 program is operating. ► Server port number Enter the value entered as the general message monitoring port number in the message monitoring and save option value of the option setting item of the OfficeServ Link V3 program. ► Password for accessing the server Enter the password set in the option setting window of the OfficeServ Link V3. ► Auto clear option If this option is set, auto clear function operates.
The log file is created as “SWMSG0.LOG” in this folder. Basically, total 10 log files are automatically created successively and managed. (The number is given one after the other from 00 to 09.) If the size of one log file exceeds 10 MB, the monitoring program creates a new log file (Within the range of 00 ~ 09) and saves the monitored contents. At the time of executing the monitoring program, the start number of the log file is started from 0.
► Message contents This displays the actual contents of the exchanged message. ☞ Function setting button This buttons enables to perform the environment setting for the monitoring program, monitoring start/stop, message deletion, etc. ☞ Status indicating window The connected server of the monitoring program, the connected status, and whether to set the message monitoring deletion/save function are displayed.
6.2 SMDR/UCD Message Monitoring Program The Samsung key phone switch can provide the SMDR message and the UCD message according to the setting for the billing of the processed call and the message related to the UCD group processing. The OfficeServ Link V3 has the function of transmitting the SMDR/UCD messages via the separate communication port. The SMDR/UCD message monitoring program provides the function of monitoring these SMDR/UCD messages.
Enter the IP address of the computer where the OfficeServ Link V3 program operates. ► Server port number Enter the value entered as the SMDR/UCD message monitoring port number in the message monitoring and save option value of the option setting item of the OfficeServ Link V3 program. ► Password for accessing the server Enter the password set in the option setting item of the OfficeServ Link. ► Auto clear option If this option is set, the auto clear function operates.
If the file save function is set, the monitoring file is created in the log folder of the OfficeServ Link V3 program. Each log file is created as “SMDR0X.TXT”/”UCD0X.TXT” in this folder. Basically, total 10 log files are automatically created successively and managed. (The number is given one after the other from 00 to 09.) If the size of one log file exceeds 10 MB, the monitoring program creates a new log file (Within the range of 00 ~ 09) and saves the monitored contents.
be provided or which should be processed. ► Message contents This displays the actual contents of the exchanged message. ☞ Function setting button This buttons enables to perform the environment setting, monitoring start/stop, message deletion, etc. ☞ Status indicating window The connected server of the monitoring program, the connected status, and whether to set the message monitoring deletion/save function are displayed.
designated file. 6.3 Function of Exporting the SMDR/UCD Message to the TCP/IP Port The OfficeServ Link V3 provides the separate TCP/IP port for permitting the access of the external program that needs the SMDR message and the UCD message provided by the Samsung key phone switch. The SMDR/UCD message provided via the designated port is exported as the same form with the form transferred from the switch.
As shown in the above figure, the trial period is maximum 30 days after the installation, and during this period, the following number of application software can be used. - OfficeServ Call X 20 - OfficeServ Operator X 2 - OfficeServ OpenTSP X 1 - OfficeServ DataView, EasySet, News: Enabled When using the OfficeServ Link V3, the trial period is checked continuously.
Although the trial period expires, it is available to use the OfficeServ Link V3 normally by registering the official license. 7.2 License Issuance Procedures The OfficeServ Link V3 program can be connected to the switch and all the functions such as the user management function can be used normally without license installation after installing the program.
the issued license. To issue the MAC address based-license, the user of the Link and the Samsung CTI application program should notify the issuer of the MAC address and its format to be used at the time of requesting license issuance. (Select one between the switch MAC address-based license and the computer MAC address-based license.) The application program which accesses via the bypass port of the OfficeServ Link V3 can access the OfficeServ Link V3 without registering the license separately.
The above figure is indicating the status before installing the license after installing the OfficeServ Link V3. The ‘License Tools’ program performs the following functions: ► License registration/change function This performs the function of registering the issued license newly or changing the existing license.
The application program which accesses via the bypass port of the OfficeServ Link V3 uses the separate license, thus it is not be registered via ‘License Tools’ of the OfficeServ Link V3. ► MAC address display function This displays the MAC address information that is essential when issuing the license. The license issued for the OfficeServ Link V3 is set to operate only on the system that has the specific MAC address.
Before performing the license registration procedures, the OfficeServ Link V3 program should be terminated surely. After executing ‘License Tools’, enter the issued license in the license input window of “License Registration”. (Because the license of the following example operates only in the designated MAC address, the user should receive the license according to his own purpose before the registration.
If the MAC address of the computer is not selected as above, ‘License Tools’ displays the following error message: If the installed license key is issued for the computer, it is available to correspond the MAC address designated in the current license key to the MAC address of the currently use computer by the selection procedure as above.
Some data of this figure are deleted for security reasons. ► Switch/Computer MAC address auto-selection If the license key is registered normally, the OfficeServ Link V3 selects and displays the MAC address information automatically only if the MAC address information where the license key has been issued corresponds to the information loaded by the OfficeServ Link V3 (from the computer or the switch).
7.4 License Change When using license issuance/installation, to change the MAC address being used currently or to change the right to use for the software to be used, you should request license changing to the license issuer. The procedures of registering the changed license are the same with the procedures of license installation, and if you enter the issued license in the license input window of the license registration box and select the [Change] button, then the existing license is changed.
