Quick Guide

English - 11
Intermittent Wi-Fi
•
Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
•
Verify that there are no obstacles between the TV and the Modem/Router.
(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
•
Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good
condition. If it is not, replace the cable.
•
Connect the TV to your Modem/Router using a CAT 7 cable and try to set up a wired network connection. (MENU >
Network > Network Settings ).
•
Check Network Status (MENU > Network > Network Status ) to see if the IP address is invalid, for example, 169.x.x.x.
If it is, call your ISP to get a valid IP address, and then ask them to check the connection not only between your Modem
and Router but also between the Modem / Router and the Internet.
•
If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses
of your new Modem/Router and the TV.
Netflix problems
•
Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > IP Settings > DNS setting > Enter
manually
> DNS Server > enter 8.8.8.8 > OK
•
Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung )
Reset Netflix by selecting MENU >
Smart Hub > Smart Hub Reset .
Smart Hub error messages
•
Reset Smart Hub by selecting MENU > Smart Hub > Smart Hub Reset .
•
Update the TV’s software (MENU > Support > Software Update ).
Getting remote support for your TV
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does remote support work?
You can easily have a Samsung Tech service your TV remotely:
1. Call the Samsung Contact Center and ask for remote support.
2. Open the menu on your TV and go to the Support section.
3. Select
Remote Management , then read and agree to the service agreements. When the PIN screen appears, provide
the PIN number to the agent.
4. The agent will then access your TV. That's it!
[J5200-ZC]BN68-07181J-01L02.indb 11 2015-05-18 오전 11:14:20