GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all the liabilities for damages arising from the erroneus interpretation or use of information presented in this guide.
Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant. Copyright © 2002 Samsung Telecommunications America All rights reserved.
Table of Contents 1 2 3 System Overview The SVMi-8 System 1.1 Auto Attendant 1.1 Voice Mail 1.1 System Capacities 1.2 Hardware Description SBC (SVM Motherboard) 2.1 VPM Connectors 2.2 Memory 2.3 Memory (Alternate) 2.3 Voice Processing Module (VPM) 2.4 Software Features Feature List 3.1 ! System Features 3.1 ! Auto Attendant Features 3.1 ! Access Manager 3.2 ! Voice Mail Features 3.2 ! Administration Features 3.4 ! Audiotext Features 3.
1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS 50si. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up to 8 calls simultaneously.
System Overview System Capacities Default Maximum Ports Range 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 9999 days 0 - 9999 days Message Retention Total Messages per Mailbox 99990 - 9999 Total Message Duration 600 seconds 1.
2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it. The component parts of the SVMi-8 are as follows: SBC (SVMi-8 MOTHERBOARD) SBC stands for Single Board Computer and it is the main circuit card that connects to the DCS 50si, DCS and iDCS 500 phone system. The disk drive and voice processing modules connect to this card. On the front of the card there are two connectors.
Hardware Description Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card. HDD Access LED The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the Hard Disk access LED on your desk top PC.
Hardware Description Memory Memory (Alternate) MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of storage time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk. The current size of this memory is about 100 hours. The memory for the SVMi-8 card is available only from SAMSUNG. The Hard Disk Drive can be removed or replaced in the event of a problem or upgrade.
Hardware Description VOICE PROCESSING MODULE (VPM) IMPORTANT NOTE: The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product.
3 Software Features The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation. In some cases even this may not be necessary. The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements.
Software Features ! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call Forwarding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises Transfer) ! Hold for Busy Station ! Multiple Personal Greetings (9) ! Park and Overhead Page ! Stored Telephone numbers ! Weekly Availability Schedule VOICE MAIL FEATURES ! Answer Machine Emulation ! Auto Conversation Record ! Auto Forward ! Auto Log In ! Auto Messag
Software Features ! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Message Forward With Append ! Message Length Controls ! Message Pause ! Message Play Order ! Message Replay ! Message Reply ! Message Retention Time by Subscriber ! Message Retrieve ! Message Rewind ! Message Save ! Message Send ! Message Scan ! Message Skip
Software Features ! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! Volume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup ! Back Up And Restore ! Default Operation ! Password Security ! Programming - On Site Or Remote ! Subscriber Database ! System Reports ! Voice Prompted Programming ! Voice Studio AUDIOTEXT FEATURES ! Audiotext ! Audiotex Librarian ! Automatic Announcement Del
Software Features Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port Voice Processing Module.
Software Features Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational system, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded. Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of week and calendar date without human intervention.
Software Features Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing. Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example, greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production staff two minutes.
Software Features Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active, and a Call Blocking Greeting is recorded.
Software Features Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability. When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged. When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a prompt through the overhead paging facility that contains the subscriber's name and a pick-up code.
Software Features VOICE MAIL FEATURES Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the speaker of your keyset. In function it is very much like screening a call on your home answer machine. Auto Conversation Record With the SVMi-8 card installed in your phone system, you may record all the phone conversations for specific extensions.
Software Features Warning: Before using this feature, make sure that you are not violating any state or federal laws. Some states require that the recorded party be notified. STA is not responsible for any illegal use of this feature. Call Back Request Messages Messages left by and for subscribers may be flagged as Call Back Requested. The caller can enter a specific number that will allow the subscriber to return the call by pressing one key.
Software Features Individual Mailbox Password Each mailbox has its own associated individual password selected by the user or system administrator. This provides some security and prevents unauthorized access. The password may be up to 8 digits long. Individually Defined Mailboxes and Extensions Extensions and Mailboxes are separate and independent system resources.
Software Features Message Retention Time by Subscriber The length of time messages are stored prior to automatic purging may be set for each mailbox. Retention Time can be set from 1 to 9,999 days. Retention Time applies to both new and saved messages. Each time a message is saved, the Retention Time is reset. Only messages that have not been accessed are automatically deleted. Message Retrieve Any sent message may be canceled before the recipient has received it.
Software Features Message Alert Notification Schedule The Weekly Notification Schedule tells SVMi-8 the days of the week, and the hours of the day, that a subscriber wants to be notified of new messages at an alternate phone number. This Schedule may be set by the Administrator or the Subscriber. One Touch Access The SVMi-8 Voice Mail can be accessed to check messages or perform administration simply by pressing one button on your keyset.
Software Features Subscriber Workload Manager This allows a subscriber to group reminders by a Commitment, Follow Up or Task in order to better organize the workload. Until… Scheduling The Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 service relative to the time the service is set active. Most of the services in the SVMi-8 give subscribers greater control over their communications by providing Until… Scheduling.
Software Features ADMINISTRATION FEATURES Activity Display While the SVMi-8 system is running, a connected administration terminal will show useful statistics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages and space available. Administrators Mailbox The designated system administrator can perform many routine activities from their mailbox by using the System Administration Special Menu.
Software Features Audiotext Features Audiotext You may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext allows you to provide information only without giving the option to record a message. An example of this might be directions or movie times. This full featured system allows multiple announcements to be played in sequence with variable options depending on the caller or time of day.
Software Features Unlimited Questions The maximum number of questions - Voice Queries - possible in a single VoiceForm session is not bound by architectural constraints. Voice Queries can be linked to form extended VoiceForm transactions. 3.
