HOME PAGE SVM 400 Technical Manual ! General Description ! Installation ! Programming Samsung Telecommunications America reserves the right without prior notice to revise information in this manual for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
HOME PAGE Contents Table of Contents GENERAL DESCRIPTION ■ Overview ● ● ● ● ■ Hardware Description ● ● ● ■ The SVM 400 System Auto Attendant Voice Mail System Capacities Main System Memory Back Up Adapter Software Features ● ● Feature List Feature Descriptions - System Features - Auto Attendant Features - Voice Mail Features - Administration Features INSTALLATION ■ Hardware Description ● ■ SVM 400 Main System - Serial Port - Memory Connector - Memory Access LED - Run Status LED - Memory - RJ11
HOME PAGE Table of Contents PROGRAMMING ■ System Administration ● ● ● ■ Programming Methods ● ■ The Screen Interface - Knowledge Requirements - Equipment Requirements - Connections - Using the Screen Interface Logging In Getting Help Navigation DTMF System Administration ● ● ● ● ■ The Subscriber The System Administrator The Applications Administrator Accessing DTMF System Administration Edit System Prompts Subscriber Administration Manually Changing the Operating Mode Programming Categories ● ● ●
HOME PAGE ■ Programming Reference - Explanation of Default Configuration ● System Main Menu - ● Open Block Table Save Application Subscriber List System Wide Parameters Voice Studio Operating Utilities Port Activity Site Information Status Screen Block Tables - ■ Table of Contents Bye Block Directory Block Extension Mailbox Menu Block Station Block Specialized Applications ● ● ● ● ● ● ● Setting Up Pager Notification Creating a Multi-Level Menu Multiple Language Support Mailbox Language Selection C
HOME PAGE Table of Contents General Description OVERVIEW The SVM 400 System The SVM 400 is a self contained voice mail and auto attendant system for the DS 616. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVM 400 may act as an Auto Attendant System only, a Voice Mail System only or both. The SVM 400 can handle 2 calls simultaneously.
HOME PAGE Table of Contents HARDWARE DESCRIPTION Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVM 400 has no moving parts. This adds to the robustness and reliability. All the custom speech prompts and callers messages are stored in digital form on static memory. This memory is faster and more reliable than conventional disk drives. Main System This is a self contained voice mail system designed to work exclusively with the DS 616.
HOME PAGE Table of Contents SOFTWARE FEATURES The software for the SVM 400 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation, in some cases even this may not be necessary. The SVM 400 software comes equipped with many useful features to fit a wide range of call processing requirements.
HOME PAGE ■ Message Reply Message Retrieve Message Rewind Message Save Message Send Message Scan Message Skip Message Undelete Message Waiting Light Indication New / Old Selection One Touch Access Personal Mailbox Administration Personal Greetings Quick Memo / Direct Messaging Speed Control Volume Control Table of Contents Administration Features - Activity Display Administrators Mailbox Automatic Setup Back Up and Restore Default Operation Password Security Programming – On Site or Remote Subscriber Da
HOME PAGE Table of Contents Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to central office based caller ID, the SVM 400 is compatible. Just as the Caller ID data appears on display keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Keyset Display and Soft Key Support If you have a display keyset the number of new messages will be displayed on it.
HOME PAGE Multiple Language Support The SVM 400 can support multiple languages. When additional languages are Table of installed, callers may select a language option at the beginning of the call and continue in the chosen lanContents guage. Additionally each mailbox may be assigned a default language, so that each subscriber can use a specific language. Check with your Samsung Representative for language availability.
HOME PAGE Call Forward to Voice Mail Any station on the DS 616 phone system may be forwarded to the SVM 400 voiceTable of mail. Forwarding types are forward all calls, forward only when busy, forward only when no answer, or forward Contents when either busy or no answer. Call Record The SVM 400 card installed in your DS 616 phone system, you may record conversations in progress. Simply press a button to record the current conversation in your mailbox or any other mailbox.
HOME PAGE Message Pause At any time while listening to your voice mail messages, you can pause the playback. Message Play Order Each mailbox may be set up to play messages in order of oldest first (FIFO) or newest first (LIFO). Table of Contents Message Replay Messages may be replayed as many times as you like.
HOME PAGE ADMINISTRATION FEATURES Activity Display While the SVM 400 system is running, a connected administration terminal will show useful statistics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages and space available. Table of Contents Administrators Mailbox The designated system administrator can perform many routine activities from their mailbox by using the system administration special menu.
HOME PAGE Table of Contents HARDWARE DESCRIPTION SVM 400 System The SVM 400 system is a compact self contained system that is designed exclusively for the DS 616. It can not be used with any other SAMSUNG product. Do not use other voice mail system in combination with the SVM 400. Serial Ports The serial interfaces can be used to connect a modem or PC and provide local or remote PC based administration, or output SMDR information. Memory Connector This is the connector to install the Compact Flash memory.
HOME PAGE Table of Contents SVM 400 SVM 400 Technical Manual Page 14
HOME PAGE Table of Contents INSTALLING THE SVM 400 Inspection Unpack and inspect the unit for obvious damage. This system should be labeled SVM 400. If it is not, you have the wrong product. Installation The SVM 400 voice mail system is a stand-alone system. The SVM 400 is proprietary to the DS 616 system. The first thing you should do before proceeding is to discharge any static electricity you may have gathered by touching a ground point, such as the cover of the KSU power supply.
HOME PAGE Table of Contents Programming The SVM 400 has been designed to simplify the installation procedure and minimize set up time. The following have been automated. An extension is created for every extension on the system. This means that the automated attendant will immediately recognize all extensions and groups on the DS 616 equipment. ● ● A mailbox is created for all 16 extensions on the phone system.
HOME PAGE Table of Contents PROGRAMMING METHODS Data may be entered and changed in the SVM 400 by three methods. These are, the Screen Interface, DTMF system administration, and DTMF subscriber administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVM 400 serial port. This makes use of a Graphical User Interface or GIU, and is considered necessary for initial set up. KNOWLEDGE REQUIREMENTS A general knowledge of PC’s and Windows is required.
HOME PAGE Table of Contents Screen Movement Keys Tab Ctrl + Q Arrow Keys Ctrl + T Ctrl + B Ctrl + U Ctrl + D Moves Cursor to NEXT Field or Line (Wraps around) Moves Cursor to BACK to Previous Field or Line Move Cursor Between Fields or Lines in Arrow Direction Moves Cursor to TOP Field on Screen Moves Cursor to BOTTOM Field on Screen Page Up, Displays previous Page/Screen Page Down, Displays Next Page/Screen Editing and Moving within a Field Delete Ctrl + Y Backspace Deletes Character Under Insert Point
HOME PAGE DTMF SYSTEM ADMINISTRATION Some System Administration functions can be accessed by calling the SVM 400 from a touch tone phone. These administrative functions allow the system administrator to: Table of Contents 1. Edit System Prompts. 2. Edit (add and remove) Subscribers. 3. Change the operating mode (Day, Night, etc.) Accessing DTMF System Administration To access the DTMF system administration mode: Call the SVM 400 and from the Main Menu press the ‘#’ key followed by 3 zeros.
HOME PAGE Table of Contents PROGRAMMING CATEGORIES When programming the SVM 400 there are three types of data, Subscriber Options, SVM 400 Administration Options, and Phone System Options. Subscriber Options These are the options entered by a Subscriber and control the individual behavior of their mailbox. The instructions for this can be found in the SVM 400 User Guide. SVM 400 Administration Options These are all the programming options for the SVM 400, that are unique to the particular installation.
HOME PAGE Back Up and Restore You may back up the database of the SVM 400 but must have a PCMCIA to Compact Flash adapter to do it. Table of Contents Follow these steps: ● Power down the SVM 400. ● Remove Compact Flash. ● Place Compact Flash in PC using PC Adapter card. Open Windows Explorer on the PC. You should see the contents of the Compact Flash appear as a new driver letter. ● ● Drag and drop files as specified for the back up.
HOME PAGE Table of Contents PROGRAMMING REFERENCE The following section provides in depth definitions and descriptions of all the programmable fields within the SVM 400 software. Some fields are not accessible in the SVM 400. If you cannot put the cursor on them you can not change them. Explanation of Default Configuration The default configuration in the SVM 400 has been minimized to simplify installation time and reduce the amount of time it takes to learn the application.
HOME PAGE Table of Contents SYSTEM MAIN MENU To access the System Main Menu, from the Status screen press [escape] and enter the password, then press ENTER. The System Main Menu provides easy access to the different areas of SVM 400 programming. The specific areas can be accessed using the cursor controls or by selecting the designation letter A.
HOME PAGE Table of Contents OPEN BLOCK TABLE To Open a Block Table, from the System Main Menu select OPEN BLOCK TABLE and press ENTER. The block table is used for building SVM 400 call routing applications. This is the most frequently accessed area in the SVM 400 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.
HOME PAGE Table of Contents OR ● The nightly maintenance runs. This happens each night at 3 a.m. The save application option also forces the changes to be written to the database. This will ensure that if the SVM 400 loses power between the time that the changes are made and the nightly maintenance, the changes will be preserved. Warning: For this data to be saved the SVM 400 must lock its ports temporarily. Any idle ports are immediately locked. As ports become free they are also locked.
HOME PAGE This format is only important because the directory feature will search on a specific field (first name or last name) and the search should be consistent for all entries. Table of Contents SYSTEM WIDE PARAMETERS To access the System Wide Parameters, from the System Main Menu select SYSTEM WIDE PARAMETERS and press ENTER.
HOME PAGE Table of Contents The System Wide Parameters include the software release, version number, the authorized number of ports, and options. Starred (*) items require the system to be restarted before they take effect. The first screen provides information only. It may be useful to you or may be needed during a technical support call. Screen Timeout This is the time before the administration screen will revert to the port status screen.
HOME PAGE Dial Tone Trim Size This amount is trimmed off the end of any recorded message that is terminated by dial tone. This parameter is measured in hundredths of seconds. Table of Contents Detect on Leading Edge Not used. Minimum DTMF Duration This parameter controls the sensitivity of the DTMF (touch-tone) detectors only during recording of voice prompts and announcements.
HOME PAGE Table of Contents VOICE STUDIO To access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is a utility for recording custom prompts and announcements. A series of dialog screens will lead you through setting up your system for recording. The Telephone Extension The telephone extension number to use. Enter your extension or telephone number that the SVM 400 will call to set up a recording session.
HOME PAGE Table of Contents OPERATING UTILITIES To access Operating Utilities, from the System Main Menu select OPERATING UTILITIES and press ENTER. This menu screen is used for accessing various display logs and System Administrator facilities. The utilities and parameters contained within the Operating Utilities are as follows: Display User Log This log provides information on all user accesses to the system.
HOME PAGE Table of Contents PORT ACTIVITY This screen provides the system administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVM 400 Activity Log (if it’s already happened). This activity contains detailed information for both subscriber and public caller call sessions. Refer to the Port Activity help screen for detailed options.
HOME PAGE ● ● ● Table of Contents Type (V-Voice) Message Status (Saved, New) Filename MONIT [ALL, OFF, or PORT NO.] Turns on/off monitor function for all or specific ports. Must be turned off with “OFF” command—not done by maintenance. May be used in combination with “CP” command or alone. RX or RECEIVE [Filespec] {where filespec is any valid path and filename} Used with CCTICOM utility to receive a file from the remote PC.
HOME PAGE Table of Contents SITE INFORMATION This screen menu allows the System Administrator access to helpful information about the site in which the SVM 400 is installed. This information becomes very useful long after the system installation has been completed. These are only memo screens but it is recommended that these screens be filled out for all sites. Having a record of all port connections helps make troubleshooting easier if it becomes necessary.
HOME PAGE Table of Contents Block Tables Block tables are the building blocks for your individual customer application, all call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution. There are only 6 blocks available in the SVM 400, they are: BYE BLOCK Speaks a prompt, usually “Good bye”, then terminates the call session.
HOME PAGE Table of Contents BYE BLOCK Description The BYE Block is very simple. Its purpose is to say good-bye to the caller, disconnect the call, and free the port. The only parameter is the prompt to be spoken before disconnecting. There is only one bye block available in the SVM 400. Program Fields Prompt The number of the prompt that the SVM 400 speaks before disconnecting the caller. Allowable inputs are 0001 - 9999 with blank indicating “say nothing”.
HOME PAGE Table of Contents DIRECTORY BLOCK Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to work the included subscribers must have recorded their name and entered the DTMF values for them.
HOME PAGE Speak Name on Exit If this parameter is set to YES, the selected object's name is played to the caller prior to Table of exiting the Directory. If no name is recorded, the selected object's number is played to the caller. This could, Contents for example, be an extension or mailbox number. Speak Key Value on Exit If set to YES, the selected object's number is played to the caller prior to exiting the Directory.
HOME PAGE Table of Contents EXTENSION Description The Extension Block is one of the two Blocks (Extension, Mailbox) that describes a subscriber. The extension Block controls the operating characteristics specific to a Subscriber’s extension. Program Fields Extension Name The name of the extension. This is used by the directory feature. SVM 400 stores the subscriber name in ‘last name, first name’ format. When entering the subscriber’s name this format should be followed.
HOME PAGE Subscriber Password The digits the extension user enters to gain access to the extension user menu. In the Table of SVM products, subscribers usually have both an extension block and a mailbox block (but may have only one Contents of them). Since each of these blocks have a password option, if different password values are entered in each of these blocks (extension and mailbox) the SVM 400 will try to resolve these two password fields into one value.
HOME PAGE Table of Contents MAILBOX Description The Mailbox Block is used to implement the Voice Mail messaging features on SVM 400. It also controls the operating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities. This Block maintains the message notification details. The Mailbox is where a subscriber receives, sends, and manages messages.
HOME PAGE LIFO / FIFO If set to ‘Y’, messages are reviewed in “Last In First Out” order. If set to ‘N’, they are reviewed in “First In Last Out” order. Table of Contents Directory Public/User A ‘Y’ in these parameters, and the subscriber’s name recorded in the mailbox, allows this object to be listed in either of the appropriate directories. The public directory is the directory that callers access, the user directory is the directory that subscribers access.
HOME PAGE Auto Play Message Info If this option is set, the sender information and time will be automatically played for each message. If this is not set to Y, the caller can still get this information on demand by pressing ‘00’ while a message is playing. Table of Contents Message Alert Controls ● Alert On A ‘Y’ in this field enables Message Alert capabilities for this mailbox. An ‘N’ disables the Message Alert feature. This parameter setting may be overridden by the phone interface.
HOME PAGE Dial The pager number to dial to notify of new messages. Table of Contents Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers’ Targets are active. Operating Modes are given a unique Number by the system. In the SVM 400 they are 01 - 04, indicating Day, Night, Holiday and Emergency / Bad weather. ● CallDirector Event Pointers To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type.
HOME PAGE Table of Contents MENU BLOCK Description The menu is used to speak something to the caller, collect a caller’s DTMF entry, and pass control to another block. A menu can accept entries from 1 to 10 digits in length. The menu performs a search operation to match the caller ENTRY. For example, a menu prompt may be, “You may dial an extension directly or for sales press 1, for service press 2.
HOME PAGE Table of Contents Prompts 1 through 6 These are the voice prompts that the SVM 400 speaks when the Menu Block is entered. Menu prompts 1-6 are spoken in succession and are normally used to prompt the caller for an entry. Allowable inputs include any four digit prompt number (1000 - 9999). A blank entry means “say nothing.” To use a different, or custom prompt, highlight the field to be changed and enter the desired prompt number. To review or edit the prompt text, press Ctrl + O (O is for Open).
HOME PAGE Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press Table of ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or exist-Contents ing Block from the Target Generator pick list and press ENTER. Press Ctrl+O to review or edit the selected block. NO-ENTRY Pointer The block that the SVM 400 will execute next if the caller makes no entry in this MENU.
HOME PAGE Search Used only with Menu Blocks. This type of action uses the Input Value to search a specified group to Table of find a block with a number that matches and then passes control to the block. Valid block types to be searchedContents are extensions and mailboxes. More than one block type may be searched at one time. Goto Specifies the next block to execute, if the caller’s entry matches the INPUT value.
HOME PAGE Table of Contents STATION BLOCK Description The Station Block contains all the information needed to call or transfer a caller to a particular phone number. The bulk of the Station Block defines the various call progress signals. It also contains any additional dial strings needed to reach a particular station (like dialing ‘9’ to access a trunk). One of the handiest features of the Station Block is the Call Progress Training facility.
HOME PAGE Table of Contents Examples: ● ● ● ● 3??? – Match any four-digit number beginning with “3”. 411 – Match “411” only. ???5000 – Match any seven-digit number ending in “5000”. ??? – Match any three-digit number. Prefix The Dial Prefix instructs SVM 400 what DTMF to dial, if any, prior to the actual number. Prefix examples include a tie line or trunk access code.
HOME PAGE Table of Contents Specialized Applications Setting Up Pager Notification Each subscriber may be notified of new voice mail messages on their personal pager. To set this up, follow these steps: 1. Open the appropriate mailbox block. 2. Press ‘Ctrl + D’ twice to get to page 3 of the mailbox block. 3. Enable pager notification by changing the ‘N’ to a ‘Y’ in ‘pager notification is enabled’. 4. In the ‘Dial:’ field enter the pager number. For example 555-1234. 5.
HOME PAGE Table of Contents Creating a Multi-Level Menu The SVM 400 comes default with 4 menus to answer calls in the day, night, holiday, or weather (which can actually be used for any emergency). If you need to create additional menus it is easy. Example: The day main menu prompts a caller to press ‘7’ for ‘additional selections’. The additional selections will list several departments and offer a single digit selection to reach them. Programming Steps: 1.
HOME PAGE Table of Contents Multi-Language Support The multi-language capability of the SVM includes both Caller Language and Subscriber Language. Caller Language Selection Callers may select a language option when the SVM 400 answers their call. The prompts played to the caller will continue in the selected language until the SVM 400 releases the call. Programming changes to this feature are made in System Wide Parameters, page 3/3.
HOME PAGE 14. The Menu Input Processor contains some default values created based on the ‘Template MNU’, you may remove these by placing the cursor on each one and pressing ‘Ctrl + Y’. Table of Contents 15. If you look at the right hand side of the screen you will be reminded that the input that the Menu Input Processor will search on is taken from the ‘key’ value (i.e., the single digit value that was collected from the previous block). 16.
HOME PAGE Mailbox Language Selection When a caller has selected a language the prompts will continue in the selected language until the SVM 400 releases the call. Table of Contents When a subscriber (owner of an extension / mailbox) call the SVM 400 and identifies themselves by correctly entering a passcode. A language will be selected based on the mailbox. Once selected the call (from the subscriber) it will continue until it is released by the SVM 400 or the language is deliberately changed.
HOME PAGE Table of Contents Appendix A Special Characters used when writing dialing instructions These characters perform special functions: & – This is a flash-hook which is critical for signaling on analog systems. , – The comma is a one second pause. \ – The backslash is a four second pause. T – “T” tells the port to switch to tone (DTMF) dialing. This is the default. W – Wait for answer.
HOME PAGE Table of Contents Appendix B Creating or Modifying Prompts About SVM prompts SVM speaks to callers and subscribers, through a series of System and Custom Prompts stored in the system's memory. These prompts were recorded and implemented in such a way that the SVM would sound human and conversational. To allow for greater customization, SVM 400 uses the following naming convention for all prompts used on the system. Prompts are named XXXX.PMT where XXXX is a four digit, zero padded value.
HOME PAGE voice prompts for the Telecommunications Industry. If their only experience is Music on Hold, that may not be sufficient. Table of Contents Studios typically have libraries full of samples that they can give you to try. Take one or two and run the conversions described below and create a test application on SVM 400. Write the application so you can hear the samples in context with other SVM 400 prompts.
HOME PAGE Table of Contents PROMPT LISTING FILE: 0001.PMT "Thank you for calling." Usage: System salutation. "Thank you for calling. An operator will be with you in a moment. If you know the extension... (etc.)." FILE: 0010.PMT "Sorry, that is not a valid entry. Please try again, or hold for an operator." Usage: Optional MENU prompt to indicate invalid entry to the caller. FILE: 0002.PMT "An operator will be with you in a moment." Usage: System salutation (when an operator is available).
HOME PAGE FILE: 0058.PMT "Please enter the mailbox number for which the message is intended." Usage: Menu for subscribers who are transferring a caller into someone else's mailbox to leave a message. FILE: 0059.PMT "To access the main menu, press 1. To end this call, press the star key." Usage: Default prompt in menu which follows subscriber exit from a mailbox or extension menu. FILE: 0115.PMT Table of "Please enter the first few letters of the person's last name.
HOME PAGE FILE: 0131.PMT Invalid entry. Usage: Used by the System Directory Facility. FILE: 0132.PMT For... Usage: Used by the System Directory Facility. FILE: 0133.PMT To reach... Usage: Used by the System Directory Facility. FILE: 0139.PMT Enter the first few letters of the party's first name on the telephone keypad. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key. Usage: Used as an alternate prompt for the System Directory Facility. FILE: 0200.PMT "Document number...
HOME PAGE FILE: 0220.PMT "To load a new fax document, press '2'." Usage: Played by the Document Librarian to offer the 'load a new fax document' option. FILE: 0311.PMT To set call blocking, press '3'. FILE: 0221.PMT "To discard the fax document currently in memory, press '3'." Usage: Played by the Document Librarian to instruct the adminsitrator on how to erase a fax document currently in the system. FILE: 0313.PMT To review saved messages, press '3'. FILE: 0222.PMT "To exit, press the star key.
HOME PAGE FILE: 0336.PMT If you are taking all calls, press '1'. If you are taking calls from PAN callers, press '2'. To limit calls to privileged PAN's press '3'. If taking calls from a specified list, press '4'. If you are not taking any calls, press '5'. FILE: 0337.PMT ...your extension... FILE: 0338.PMT "Enter the telephone number where you can be reached". FILE: 0339.PMT "For Mailbox Administration, press '6'." FILE: 0340.PMT For personal administration, press '7'. FILE: 0341.PMT To pause, press '8'.
HOME PAGE Table of Contents FILE: 0383.PMT All day. FILE: 0408.PMT Your blocked greeting is... FILE: 0384.PMT To set to all day, press '4'. FILE: 0409.PMT To change your phone number, press '1'. FILE: 0385.PMT To copy the previous day's setting, press '5'. FILE: 0410.PMT The system caller options. FILE: 0386.PMT The current setting is... FILE: 0411.PMT Enter the options you wish to enable, followed by the pound key. To enable All Options, press the pound key alone. FILE: 0387.
HOME PAGE Table of Contents FILE: 0433.PMT To record your name, press '2'. FILE: 0459.PMT PAN editor. FILE: 0434.PMT Subscriber name. FILE: 0460.PMT To go to the next PAN, press the ‘#’ key. FILE: 0435.PMT Extended prompting enabled. FILE: 0461.PMT To set until further notice, press the '#' key. FILE: 0436.PMT Extended prompting disabled. FILE: 0462.PMT To play the message, press '1'. FILE: 0437.PMT To cancel call screening, press '5'. FILE: 0463.PMT To edit the interactive message, press '2'.
HOME PAGE FILE: 0484.PMT To set call blocking, press '1'. FILE: 0508.PMT "Enter the sender's number". FILE: 0485_SRD.PMT Executary. FILE: 0509.PMT "To create a reminder, press '#' '#'." FILE: 0486.PMT For pager notification, press '2'. FILE: 0510.PMT For urgent messages, press '1'. FILE: 0487.PMT To schedule pager notification, press '2'. FILE: 0511.PMT For callbacks, press '2'. FILE: 0488.PMT To clear the current setting, press '3'. FILE: 0512.PMT For reminders, press '3'. FILE: 0489.
HOME PAGE Table of Contents FILE: 0533.PMT To request a return receipt, press '2'. FILE: 0558.PMT Mailbox Administration. FILE: 0534.PMT To cancel return receipt, press '2'. FILE: 0559.PMT To hear a list of messages, press the ‘#’ key. FILE: 0535.PMT To request a call back, press '3'. FILE: 0560.PMT Imperative. FILE: 0536.PMT To cancel your callback request, press '3'. FILE: 0561.PMT ...is in your mailbox. FILE: 0537.PMT For private delivery, press '4'. FILE: 0562.
HOME PAGE Table of Contents FILE: 0583.PMT "To create a Commitment, press '2'." FILE: 0607.PMT "For all, press '3'." FILE: 0584.PMT "To create a Task, press '3'." FILE: 0608.PMT "To review the greeting, press '4'." FILE: 0585.PMT "To review Follow Up reminders, press '1'." FILE: 0609.PMT "...for all messages." FILE: 0586.PMT "To review Commitment reminders, press '2'." FILE: 0610.PMT "...for urgent messages only." FILE: 0587.PMT "Sorry. The message storage unit is full.
HOME PAGE FILE: 0705.PMT "This call is for..." Usage: Used in the ECLASS just prior to announcing the called party name to the called party in a confirmed transfer. FILE: 0706.PMT "This call is from..." Usage: Played to called party before the caller's recorded name if call screening is set. “This call is from... John Doe. To accept this call, press 1. To redirect the call, press 2. To reject the call, press 3 and hang-up immediately." FILE: 0707.PMT "...calling for..." FILE: 0708.
HOME PAGE FILE: 0734.PMT "I'm sorry, your page was not answered." Usage: Played by the ECLASS to inform the caller that the called party did not respond to their page. FILE: 0735.PMT "You are now the..." Usage: If announce hold position is authorized, played to caller each time the caller chooses to hold. Updates position while caller is in queue. "You are now the...fifth caller." FILE: 0736.PMT "The estimated hold time is...
HOME PAGE FILE: 0917.PMT Enter your password. FILE: 0918.PMT "There is a voice message for..." Usage: Played when a message alert out call is answered. "There is a voice message for... Pat Smith. Please enter the password." FILE: 0921.PMT Goodbye. Usage: System Administration Prompt. Do not edit. FILE: 0923.PMT To begin, press any key. Usage: System Administration Prompt. Do not edit. FILE: 0924.PMT Recordings cannot be made at this time. Try again later.
HOME PAGE Table of Contents FILE: 0960.PMT "To discard and re-record, press '3'." FILE: 0967.PMT Directory name set. FILE: 0961.PMT "To record an introduction, press '2'." FILE: 0968.PMT Enter your last name followed by the ‘#’ key. For the letter 'Q' use the '7' key. For the letter 'Z' use the '9' key. FILE: 0962.PMT "When you are finished, press the '#' key." FILE: 0963.PMT "Paused." FILE: 0964.PMT System administration menu. To edit system prompts, press 1. For subscriber administration, press '2'.
HOME PAGE Table of Contents INDEX PROMPTS 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 "ZERO" "ONE" "TWO" "THREE" "FOUR" "FIVE" "SIX" "SEVEN" "EIGHT" "NINE" "TEN" "ELEVEN" "TWELVE" "THIRTEEN" "FOURTEEN" "FIFTEEN" "SIXTEEN" "SEVENTEEN" "EIGHTEEN" "NINETEEN" "TWENTY" "THIRTY" "FORTY" "FIFTY" "SIXTY" "SEVENTY" "EIGHTY" "NINETY" "DATE" "TIME" "AM" "PM" "SUNDAY" "MONDAY" "TUESDAY" "WEDNESDAY" "THURSDAY" "FRIDAY" "
HOME PAGE Appendix C Table of Contents Contact Information Samsung Telecommunications America 2700 NW 87th Avenue Miami, FL 33172 Telephone: (305) 592-2900 Website: www.samsungusa.
