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NVM-CA Series

Phone System Integration

Guide

Summary of content (266 pages)

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NVM-CA Series Phone System Integration Guide
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This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484 cng.nec.
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Table of Contents Table of Contents NVM-CA Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Integration Notes NVM-22CA, NVM-202exCA, NVM-2000CA Integrations Alliance - S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Alliance - M/L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table of Contents NVM-2CA Integrations Nitsuko 124i . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 ONYX VS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Alliance - S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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NVM-CA Introduction NVM-CA Introduction Integration Notes NVM-CA Series Voice Mail Systems The NVM-CA Series Voice Mail Systems consists of the NVM-22CA, NVM-202exCA, NVM2000CA, and the NVM-2CA. These systems are similar to those in the NVM-Series in the way that they are installed, programmed, and used.
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NVM-CA Introduction NVM-CA Integrations and Software Versions (cont’d) Software Version of Voice Mail System NVM-22CA SV 8.01 SV 8.
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NVM-CA Introduction NVM-CA Integrations and Software Versions (cont’d) Software Version of Voice Mail System NVM-202exCA SV 7.
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NVM-CA Introduction NVM-CA Integrations and Software Versions (cont’d) Software Version of Voice Mail System NVM-2000CA SV 8.01 SV 9.
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NVM-CA Introduction NVM-CA Integrations and Software Versions (cont’d) Software Version of Voice Mail System NVM-2CA SV 1.06.
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NVM-CA Introduction Viewing a List of Compatible Phone Systems To view a list of compatible phone systems from the Full Screen Editor mode of the NVM-202exCA or the NVM-2000CA: 1. From the NVM MAIN Menu: Use the arrow keys to highlight Install, and press Enter. 2. Select Install Voice Mail. You will see a list of phone systems. In the NVM-2000CA with software version 9.10 or higher, the list shows all phone systems that are compatible with the Voice Mail.
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Alliance - S Alliance - S Integration Notes Required Hardware and Software Q Hardware: Q One Pushbutton Receiver Card: PBR-C(4N)-11KTU Each Voice Mail port must be connected to an SLT-F(1G)-10ADP, which in turn must be connected to a port on a Regular Electronics Card: ESI-C-(8)-11. Software: Any software level is OK. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.
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Alliance - S Phone System Programming (cont’d) LK4 System Mode Programming Data No. 06 - Station Number Assignment Use this program to change the port-to-extension (station) assignments, if necessary. Data No. 07 - Voice Mail/SLT Selection Select Yes for each Voice Mail port. Data No. 14 - Call Block Selection Select Yes for each Voice Mail port. Data No. 15 - CO/PBX Ring Assignment (Day Mode) For each Voice Mail port, select all trunk numbers that should ring that port during the day mode. Data No.
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Alliance - S Voice Mail Programming Default Dial Action Table Key Routing Option Key 0 Action: TRF Number: 10 Key 1 Action: TRF Number: XX Key 2 Action: TRF Number: XX Key 3 Action: UND Number: N Key 4 Action: UND Number: N Key 5 Action: UND Number: N Key 6 Action: UND Number: N Key 7 Action: UND Number: N Key 8 Action: UND Number: N Key 9 Action: HUP Number: N Key * Action: REC1 Number: IV Key # Action: LOGON Number: N TIMEOUT Action: TRF Number: 10 Other Notes By default, the A
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Alliance - S 10 X Integration Notes Issue 1-0
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Alliance - M/L Alliance - M/L Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the SLI-F (8G)-21KTU Card. Q Any software level is OK. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.01 or higher Q NVM-2000CA with software version 8.
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Alliance - M/L Voice Mail Programming Default Dial Action Table Key Routing Option Key 0 Action: TRF Number: 100 Key 1 Action: TRF Number: XXX Key 2 Action: UND Number: N Key 3 Action: UND Number: N Key 4 Action: UND Number: N Key 5 Action: UND Number: N Key 6 Action: UND Number: N Key 7 Action: UND Number: N Key 8 Action: UND Number: N Key 9 Action: HUP Number: N Key * Action: REC1 Number: IV Key # Action: LOGON Number: N TIMEOUT Action: TRF Number: 100 Other Notes By default, t
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Panasonic KXT-1232 Panasonic K XT-1232 Integration Notes Required Hardware and Software You need a KXT-1232 station port for each Voice Mail port. The Voice Mail integrates with the following software: Q KXT-123210 Q KXT-123211 (without the D chip) Q KXT-123211D. The Voice Mail integrates with any software version of the KXT-123210 and the KXT-123211 without the D chip. Since these phone systems do not have in-band signaling, extension users should not forward their calls to Voice Mail.
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Panasonic KXT-1232 Phone System Programming (cont'd) To have the Automated Attendant answer a CO after a delay, use the following programs: Program 49 - Delayed Ringing Assignment (Day) Use this program to make a CO line ring the Voice Mail system during the day, but only after a delay (that is, only after the CO has rung [tried] another extension).
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Panasonic KXT-1232 Voice Mail Programming (cont’d) System Options (cont’d) Off hook Call Announce string Not used Call pickup string Not used Flash timer DEFAULT: 50 (1 = 10ms) Wait for first/subsequent protocol digit Not used Wait after last protocol digit Not used Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Park/Paging string For Subscriber Mailboxes, call is parked.
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Panasonic KXT-1232 Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets or followed by a "1.
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Panasonic KXTD-1232 Panasonic K XTD-1232 Integration Notes Required Hardware and Software Q One KX-TD1232 station port for each Voice Mail port. Q Due to limited DTMF receivers in the phone system for outdialing, do not use more than 2 KX-TD1232 station ports per Station Card for Voice Mail. Any Panasonic KX-TD1232 software version. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.
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Panasonic KXTD-1232 Phone System Programming (cont’d) Inband Integration Programs Program 113 - VM Status DTMF Set The following codes must be entered so that system call progress will function properly: Q RBT (Ringback tone) = None (no DTMF tones should be sent). Remove the default entry of 1. Q BT (Busy tone) = 2 Q DND (DND Tone) = 3 Q ROT (Reorder tone) = 3 Q Answer = 1 Q Disconnect = 999 Q Confirm (Confirmation tone) = None (no DTMF tones should be sent). Remove the default entry of 9.
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Panasonic KXTD-1232 Phone System Programming (cont’d) Automated Attendant Transfers Program 201 - Transfer Recall Timer If unscreened transfers (UTRF’s) are being used and extension users are forwarding calls to their mailboxes, set the Transfer Recall Timer to at least one ring higher than the value set in Program 202 (below). If screened transfers (TRF’s) are being used, set the Transfer Recall Timer higher than the Rings before redirect transfer timer of any Call Routing Mailbox that is handling calls.
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Panasonic KXTD-1232 Phone System Programming (cont’d) About DIL Private Lines Program 409 - Intercept Extension Day Program 410 - Intercept Extension Night To have an extension's DIL (Private Line) overflow to extension's (Subscriber) mailbox, enter the Voice Mail master extension in Program 409/410 for the Private Line. For example, if you want the Private Line of extension 310 to overflow to a Call Routing Mailbox, make sure that mailbox 310 is a Call Routing Mailbox rather than a Subscriber Mailbox.
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Panasonic KXTD-1232 Phone System Programming (cont’d) About Call Forwarding to a Mailbox (cont’d) To forward calls: 1. Go off-hook. 2. Press FWD/DND on a Keyset, or dial 710 on a Single Line. 3. Dial call forwarding code: 2 - Forward all calls 3 - Forward busy 4 - Forward no answer 5 - Forward busy/no answer 4. Dial the master extension. 5. Hang up. To cancel forwarding: 1. Go off-hook. 2. Press FWD/DND on a Keyset, or dial 710 on a Single Line. 3. Dial 0. 4. Hang up.
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Panasonic KXTD-1232 Phone System Programming (cont’d) About Transfer to a Mailbox (cont’d) To transfer an outside caller directly into a person's mailbox, using a Single Line: 1. Hookflash. 2. Dial the Voice Mail master extension, and wait for the Voice Mail to answer. 3. Dial * and the extension's mailbox. 4. Hang up. To Call Your Mailbox and Listen to Your Messages 1. Go off-hook. 2. Press the lit Message button (if you have a Message button).
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Panasonic KXTD-1232 Voice Mail Programming (cont’d) System Options (cont’d) Flash timer DEFAULT: 50 (1 = 10 ms) Wait for first/ subsequent protocol digit Not used Wait after last protocol digit Not used Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Park/Paging string For Subscriber Mailboxes, call is parked.
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Panasonic KXTD-1232 Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets or followed by a "1.
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Lucent Merlin II Lucent Merlin II Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the Basic Telephone (012) Module, model Q Q Q Q 517C13. Processor 517C7 module Feature Module 517G6 Release 3 1 Ring Generator (If the 012module is in the expansion carrier, then the ring generator must in the expansion carrier’s power supply module.) Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.
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Lucent Merlin II Voice Mail Programming (cont’d) System Options (cont'd) RNA, Hold Retrieval DEFAULT: FPFP Busy, Hold Retrieval String DEFAULT: FP Lamp On String DEFAULT: #900X Lamp Off String DEFAULT: #901X Transfer String DEFAULT: FW Ringdown string DEFAULT: None Tenant 1 FAX detect dial string DEFAULT: None Off hook Call Announce string Not used Call pickup string DEFAULT: W*9 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first/subsequent protocol digit Not used 26 X Integration Notes
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Lucent Merlin II Voice Mail Programming (cont’d) System Options (cont'd) Wait after last protocol digit Not used Page/Meet-me Page hold timer Not used Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes DEFAULT: FWJH/W7887A, where J = Subscriber extension Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ, where J = Subscriber extension Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes DEF
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Lucent Merlin II Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for a TRF or an UTRF — a specific extension or XX — do not need to be placed in brackets or followed by a "1.
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Lucent Merlin Legend Lucent Merlin Legend Integration Notes Required Hardware and Software Q Q Q Q Each Voice Mail port must be connected to a port on Basic Telephone (012) Module, model 517C13 Processor 517C7 module Feature Module 517G6 Release 3 1 Ring Generator (If the 012 module is in the expansion carrier, the ring generator must in the expansion carrier’s power supply module.) Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.
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Lucent Merlin Legend Voice Mail Programming System Options RNA, Hold Retrieval DEFAULT: FPFP Busy, Hold Retrieval String DEFAULT: FPFP Lamp On String DEFAULT: #53X Lamp Off String DEFAULT: #*53X Transfer String DEFAULT: FW Ringdown string DEFAULT: None Tenant 1 FAX detect dial string DEFAULT: None Off hook Call Announce string Not used Call pickup string DEFAULT: W#9 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAU
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Lucent Merlin Legend Voice Mail Programming (cont’d) System Options (cont’d) Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer Not used Schedule to use in Day/Night mode DEFAULT: None Mailbox Options Trunk Mailboxes Allowed. To see the mailbox numbers, use the View/Print Reports Menu, Mailbox List Numerical. Park/Paging string For Subscriber Mailboxes, call rings phone.
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Lucent Merlin Legend Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for TRF or UTRF – a specific extension or XX – do not need to be placed in brackets or followed by a “1.
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Lucent Partner Plus Lucent Par tn er Plus Integration Notes Required Hardware and Software Q Processor must be R 3.1 module for inband signaling Q Station/Line 206 Module (206E R3.1) is required for Message Waiting capability for voice messages. Voice Mail Availability This phone system is available on these Voice Mail systems with all software levels: Q NVM-22CA Q NVM-202exCA Q NVM-2000CA Phone System Programming You will need the Lucent Partner Plus manual to complete this programming.
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Lucent Partner Plus Phone System Programming (cont’d) If you are going to set up screened Automated Attendant transfers (TRFs) to the extensions: Program 105 Transfer Return Rings Use this program to set this timer higher than the Rings before redirect transfer for any Call Routing Mailbox that is handling calls. User Features To transfer an intercom or CO call directly into a mailbox: Press Feature 14, enter the 2-digit mailbox number, and hang up.
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Lucent Partner Plus Voice Mail Programming (cont’d) System Options (cont’d) Tenant 1 FAX detect dial string DEFAULT: None Off Hook Call Announce string Not used Call pickup string DEFAULT: None Flash timer DEFAULT: 50 (1 = 10 ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer Not used Schedule to use in Day/Night mode DEFAULT: None Mailbox Options Trunk Mailboxes Allowe
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Lucent Partner Plus Voice Mail Programming (cont’d) Mailbox Options (cont’d) Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ, where J is the Subscriber extension Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes DEFAULT: No Msg Wait Lamp For Subscriber, Guest, Message Center Mailboxes DEFAULT: Yes Notification number 1 For Subscriber Mailboxes DEFAULT: Subscriber extension number 36 X Integration Notes Issue 1-0
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Lucent Partner Plus Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for TRF or UTRF – a specific extension or XX – do not need to be placed in brackets or followed by a “1.
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Lucent Partner Plus 38 X Integration Notes Issue 1-0
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Lucent Partner II Lucent Par tn er II Lucent Par tn er II Integration Notes Required Hardware and Software Q Processor must be R3.1 module for inband signaling. Q Station/Line 206 Module version R3.1 or higher. This module supports two CO lines and six extensions and is required for Message Waiting capability for voice messages. Each Voice Mail port requires one port from this module. In addition, this module also supports industry standard 2500 sets or Lucent proprietary sets, such as MLS-120.
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Lucent Partner II Phone System Programming (cont’d) Program 506 VMS Hunt Delay Use this program to determine how outside calls should be answered by the AA/VM: Immediate (after 2nd ring) or Delayed (after 4th ring). If you are going to set up unscreened Automated Attendant transfers (UTRF) to the extensions: Program 310 Auto VMS Cover Use this program to determine whether an extension's unanswered intercom and transferred calls are automatically covered by the voice messaging system.
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Lucent Partner II Phone System Programming (cont’d) User Features To transfer an intercom or CO call directly into a mailbox: Press Feature 14, enter the 2-digit mailbox number, and hang up. To allow the Subscribers to call their mailboxes with one touch: Program each extension with an auto dial button for the Voice Mail hunt group (Intercom 777). To program a VMS Cover Button to extension: Press Feature 15.
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Lucent Partner II Voice Mail Programming (cont’d) Mailbox Options Trunk Mailboxes Allowed. To see mailbox numbers, use the View/Print Reports Menu, Mailbox List Numerical.
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Lucent Partner II Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for TRF or UTRF – a specific extension or XX – do not need to be placed in brackets or followed by a “1.
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Lucent Partner II 44 X Integration Notes Issue 1-0
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Lucent ACS Lucent ACS Integration Notes Required Hardware and Software Q Processor for inband signaling must be R3.1 module . Q Station/Line 206 module version R3.1 or higher. This module supports two CO lines and six extensions and is required for Message Waiting capability for voice messages. Each Voice Mail port requires one port from this module. In addition, this module also supports industry standard 2500 sets or Lucent proprietary sets, such as MLS-120.
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Lucent ACS Phone System Programming (cont’d) If you are going to set up unscreened Automated Attendant transfers (UTRF) to the extensions: Program 310 Auto VMS Cover Use this program to determine whether an extension's unanswered intercom and transferred calls are automatically covered by the voice messaging system. When Do Not Disturb is activated, calls will go to voice messaging regardless of whether or not Program 310 is enabled.
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Lucent ACS Phone System Programming (cont’d) User Features To transfer an intercom or CO call directly into a mailbox: Press Feature 14, enter the 2-digit mailbox number, and hang up. To allow the Subscribers to call their mailboxes with one touch: Program each extension with an auto dial button for the Voice Mail hunt group (Intercom 777). To retrieve a call that is ringing at another extension: Go off hook, press Intercom, dial 6 and the number of the ringing extension.
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Lucent ACS Voice Mail Programming (cont’d) Other Notes By default, the Automated Attendant is set up with unscreened transfers, so that you must Call Forward the phones to the Voice Mail.
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Toshiba Strata DK8/16 Toshiba Strata DK8/16 Integration Notes Required Hardware and Software Q One single line port per Voice Mail port Q One PSTU (Analog) Card Q One CRCU-4 (DTMF) Card Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.01 or higher Q NVM-2000CA with software version 8.
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Toshiba Strata DK8/16 Phone System Programming (cont’d) Program 35 - Station Class of Service • • • Note: Busy Station Transfer (BST), LED 20 - Enable for VM ports Busy Station Ringing (BSR), LED 19 - Enable for all non-VM stations Msg. Waiting Receive (RCV), LED 04 - Enable for all non-VM stations LEDs 01, 02 & 04 must be on for all non-VM stations in order for Msg. Waiting to function. Program 40 - Station CO line Access When callouts, Message Notification, etc.
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Toshiba Strata DK8/16 Voice Mail Programming (cont’d) System Options (cont’d) Off hook Call Announce string Not used Call pickup string DEFAULT: W5 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day mode Not used Schedule to use in Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Pagi
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Toshiba Strata DK8/16 Voice Mail Programming (cont’d) Default Dial Action Table The extension number for a TRF or UTRF – a specific extension or XX – must be placed in brackets followed by a “1.
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Toshiba Strata DK24/56/96 Toshiba Strata DK24/56/96 Integration Notes Required Hardware and Software To be provided Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.01 or higher Q NVM-2000CA with software version 8.
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Toshiba Strata DK24/56/96 Phone System Programming (cont’d) Program 81 - 89 - CO Line Ringing Assignments Use this program to assign CO line ringing assignments for day/night operation. When Auto Attendant is required, CO ringing assignment must be made to only the lowest numbered VM port in the hunt group. Other Programming Notes • Do not change the default Message Waiting Set and Cancel codes: MW Set Code = 63. • • MW Cancel Code = 64. Each station must be programmed individually for VM ID codes.
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Toshiba Strata DK24/56/96 Voice Mail Programming (cont’d) System Options (cont’d) Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes DEFAULT: FWJ/W30M, where J = Subscriber extension Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ, where J is the Subscriber extension number
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Toshiba Strata DK24/56/96 Voice Mail Programming (cont’d) Default Dial Action Table The extension number for a TRF or UTRF – a specific extension or XX – must be placed in brackets followed by a “1.
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Toshiba Strata DK280 Toshiba Strata DK280 Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a Single Line port.
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Toshiba Strata DK280 Phone System Programming (cont’d) Program 35 - Station Class of Service • • • Note: Busy Station Transfer (BST), LED 20 - Enable for VM ports Busy Station Ringing (BSR), LED 19 - Enable for all non-VM stations Msg. Waiting Receive (RCV), LED 04 - Enable for all non-VM stations LEDs 01, 02 & 04 must be on for all non-VM stations in order for Msg. Waiting to function. Program 40 - Station CO line Access When callouts, Message Notification, etc.
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Toshiba Strata DK280 Voice Mail Programming (cont’d) System Options (cont’d) Off hook Call Announce string Not used Call pickup string DEFAULT: W5 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day mode Not used Schedule to use in Night mode Not used Mailbox Options Listed below are two types of Voice
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Toshiba Strata DK280 Voice Mail Programming (cont’d) Default Dial Action Table The extension number for a TRF or UTRF – a specific extension or XX – must be placed in brackets followed by a “1.
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Samsung DCS Samsung DCS Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the Single Line Card. Q Requires ROM Version 3.2 Q Requires CPM Version 3.1 Voice Mail Availability This phone system is available on the NVM-2000CA (NVM-2004CA), when Software Level 8.02 or higher has been installed. Phone System Programming Program 207 Assign VM/AA Use this program to assign the extensions that are designated for Voice Mail as VMAA (ports).
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Samsung DCS Phone System Programming (cont’d) Program 601 - Assign Station Group Use this program to assign the Voice Mail ports to a Hunt Group. Each extension used for Voice Mail must be part of a Hunt Group and is called a member of that group. Example Hunt Group is 510 Type = VM/AA Port Ring = Sequential *Overflow = 005 seconds *Group TRSF = 000 seconds *Next Port = None Member 01 = **XXX • • • *These are set at default when the phone system is installed.
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Samsung DCS Voice Mail Programming System Options Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Modem mailbox DEFAULT: Yes Flash timer DEFAULT: 60 sec Park page DEFAULT: Yes Default Dial Action Table Issue 1-0 Key Key 0 Routing Option Action: UTRF Number: 201 Key 1 Action: UND Number: N Key 2 Action: UTRF Number: XXX Key 3 Action: UND Number: N Key 4 Action: UND Number: N Key 5 Action: UN
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Samsung DCS Voice Mail Programming (cont’d) Other Notes Call Forwarding By default, the Automated Attendant is set up with unscreened transfers. To turn on Call Forwarding, you must use Program 102, and program this option on a per-phone basis. Trunk Mailboxes Trunk Mailboxes are allowed. Busy Page Zone If your page zone is busy at the time of the page, you will not hear the page.
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Mitel SX-50 (Inband) Mitel SX-50 (Inband ) Integration Notes Required Hardware and Software Q Software requirements: Generic MS55-MR5-PR5-G07.11 or higher.ONS Line Card, part numQ ber 9104-020-002 Each Voice Mail port requires a port from this card. LS/GS Line Card, part number 9104-030-004 Each Voice Mail port requires a port from this card. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Command 110 FEATURE ACCESS CODE PROGRAMMING Bits c, d, e,: Access Code Determine which hunt group should be used for the Voice Mail extension numbers. (These numbers correspond to the ports from the ONS Line Card.) Select 19 through 24 to access hunt groups 1 through 24, respectively. Enter up to three digits as the access code. Default values may be used.
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Command 3__(301–310) EXTENSION PROGRAMMING When programming extensions, make sure that you set these bits for the correct Class of Service and proper RCS. (See COS programming above and previous page. See Systems Options Programming, Register 13 Automatic Route Selection for RCS selection on previous page.) The following options require entries that are different than the default values.
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Commands 501-580 TRUNK PROGRAMMING You must assign trunks to the two trunk groups (the outdialing trunk group and the loop back trunk group.) The following options require entries that are different from the default values. For the trunk group used to dial out locally: Select the command (501-560) that corresponds to the trunk you wish to assign to the outbound trunk group.
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Abbreviated Dialing (cont’d) For example, in mailbox 100, you would assign Abbreviated Dial 100 with the entry 77100 (for Record a Message); Abbreviated Dial 200 with the entry 77200 (for Call Forwarding on a Busy), Abbreviated Dial 300 with the entry 77300 (for Call Forwarding on Ring No Answer) and for Abbreviated Dial 400 with the entry 77400 (for Logging onto retrieve message).
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Command 750 ARS ROUTE LIST TABLE PROGRAMMING Bits a,b, c: Route List Number (001¬200) Enter the desired route list number (001¬200). Bits d, e, f: 1st Choice Route Number Enter the number of your first choice. Bits g, h, i: 2nd Choice Route Number Enter the number of your second choice. Bits j, k, l: 3rd Choice Route Number Enter the number of your third choice. Bits m, n, o: 4th Choice Route Number Enter the number of your fourth choice.
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Mitel SX-50 (Inband) Phone System Programming (cont’d) Digits to Insert: Enter the following strings as the Digits to Insert for four entries on the Table: Desired Action Record a message Call Forward on a Busy Call Forward, No Answer Log Onto Voice Mail Note: Digits to Insert string xxxppp*1 (where xxx is the Voice Mail Master extension number. See command 110. So if 491 is the master number, you would enter 491ppp*1). The digit “1” indicates that an extension number is being sent.
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Mitel SX-50 (Inband) Voice Mail Programming Mailbox Options Trunk Mailbox Assign the dummy trunk number with a trunk mailbox. To see the mailbox numbers, use the Reports Menu, Mailbox List (Numeric).
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Nitsuko 124i Nitsu ko 124i Integration Notes The information below applies to the Nitsuko 124i phone system. Hardware and Software Requirements Q Hardware: Q Port on the ASTU Card. For each Voice Mail port, you will need an analog station port from the phone system. Software: Any software level is OK. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-22CA with software version 8.01 or higher Q NVM-202exCA with software version 7.
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Nitsuko 124i Phone System Programming (cont’d) General Programming (cont’d) Program 0406 - COS Options, Item 57: Continued Dialing Use this program to enable Continued Dialing (1) for all extensions that will dial Voice Mail features. Program 0516 - Voice Mail Master Number Use this program to assign an extension number and name for the Voice Mail Master Number. Be sure that the number you select does not correspond to an installed extension or feature.
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Nitsuko 124i Phone System Programming (cont’d) General Programming (cont’d) Program 1005 - Class of Service Use this program to assign a Class of Service (1–15) to an extension. Program 1006 - Programming Function Keys Use this program to assign a Voice Mail key to an extension (Code 1059). If you wish, you may also use this program to assign a Voice Mail Record key to an extension code (Code 1060). Program 1017 - Voice Mail Assignment Use this program to assign single line (ASTU PCB) ports.
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Nitsuko 124i Voice Mail Programming Default Dial Action Table Key Routing Option Key 0 Action: UTRF Number: 0 Key 1 Action: UTRF Number: XXX Key 2 Action: UND Number: N Key 3 Action: UTRF Number: XXX Key 4 Action: UND Number: N Key 5 Action: UND Number: N Key 6 Action: UND Number: N Key 7 Action: UND Number: N Key 8 Action: UND Number: N Key 9 Action: HUP Number: N Key * Action: REC1 Number: IXXX Key # Action: LOGON Number: N TIMEOUT Action: UTRF Number: 0 Other Notes By default,
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Nitsuko 384i Nitsu ko 384i Integration Notes The information below applies to the Nitsuko 384i phone system. Hardware and Software Requirements Q Hardware: For each Voice Mail port, you will need an analog station port from the phone system. Q Software: Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2000CA with software version 8.
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Nitsuko 384i Phone System Programming (cont’d) General Programming (cont’d) Program 0516 - Voice Mail Master Number Use this program to assign an extension number and name for the Voice Mail Master Number. Be sure that the number you select does not correspond to an installed extension or feature. Consider picking a number that is outside the normal extension numbering range, such as 500. Do not select a number that begins with 1, 8, or 9.
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Nitsuko 384i Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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Nitsuko 384i 80 X Integration Notes Issue 1-0
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ONYX I ONYX I Integration Notes The information below applies to the ONYX I 60x60 phone system. Hardware and Software Requirements Q Hardware: ASI (Analog Station Interface) P/N 88188 Q Software: Release 3.0 or higher (P/N 89749) Voice Mail Availability This phone system is available on the NVM-2000CAwith software version 8.01 or higher. Phone System Programming For Voice Mail Integration Program 2 Use this program to set a station’s voice mailbox number.
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ONYX I Phone System Programming (cont’d) System Options (cont’d) Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .75 sec Wait for first/subsequent protocol digit DEFAULT: 1/3 sec Wait for last protocol digit DEFAULT: 1 sec Page/ Meet-me Page hold timer Not used Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Allowed Park/Paging string For Subscriber Mailboxes, call is parked.
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ONYX I Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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ONYX I 84 X Integration Notes Issue 1-0
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ONYX II ONYX II Integration Notes The ONYX II 32x60/DCK/DS200 and the ONYX II 72x180/DCK/DS200 belong to the ONYX II phone system family. However, the Integration With DTS Phone Systems section of the NVM2000 System Guide (P/N 17500INS05 or higher) refers to the phone systems in this family as DTS instead of DCK. The information below applies to these ONYX II phone systems.
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ONYX II Phone System Programming (cont’d) Terminal Programming (cont’d) E- Extension Setup (cont’d) EA - Master Extension Number (for UCD Hunt Group) Use this option to program each VS port with the Master Extension Number assigned in QP below. EK - Voice Mail (VX) Port Use this option to enable this option for each VX port. E9 - Direct Trunk Termination Use this option to terminate the trunk to the VX Master Extension Number (see QP below) for each trunk that the Voice Mail should answer.
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ONYX II Phone System Programming (cont’d) Extension Programming When you are going to program the Voice Mail system through an extension in the telephone system, use the programs in the order listed below: Program 14 Assign Circuit Type 51 to each VX port. Program 18 (l) Assign the Voice Mail feature to each VX port selected in Program 14. Program 3 Indicate that the Voice Mail is installed and select a VX Master Extension Number. This number can be any of the VX ports designated in Program 14.
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ONYX II Phone System Programming (cont’d) System Options (cont’d) Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .
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ONYX II Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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ONYX II 90 X Integration Notes Issue 1-0
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VDS VDS Integration Notes The VDS and the VDS Key Hybrid currently belong to the VDS phone system family. However, the Integration With Datastar section of the NVM-2000 System Guide (P/N 17500INS05 or higher) refers to these phone systems as the Datastar PBX and the Datastar Hybrid. The information below applies to VDS phone systems. Hardware and Software Requirements Q VDS: Software Version 12.10 (P/N 89092-12) or Version 10.3 (P/N 89091) Version 9.0 (P/N 89090), 10.2 (P/N 89091), and 11.
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VDS Phone System Programming (cont’d) Terminal Programming (cont’d) FC - Parameter Reset FC1 - Reset System Queues Use this option to reset the system queues after installing the Voice Mail. FC3 - Reset VX Flag (Telephone Message Waiting Lamps) Use this option to reset the telephone Message Waiting Lamps for a first time installation. K - Key Data KS - Keyset Programming Use this option to assign a key as a Record key (type R), which the Keyset user can press to record conversations.
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VDS Phone System Programming (cont’d) System Options Listed below are two types of Voice Mail options: Q Ones that the ONYX II does not use (listed as “not used”) Q Ones that may have default values not listed in the Programming Guide RNA, Hold Retrieval String Not used Busy, Hold Retrieval String Not used Lamp On String DEFAULT: #XG Lamp Off String DEFAULT: #X00 Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer D
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VDS Phone System Programming (cont’d) Mailbox Options (cont’d) Call Waiting string For Subscriber Mailboxes FWJJJ, where JJJ is the Subscriber extension DEFAULT: Use Remote Logon as Direct Logon For Subscriber, Guest, and Message Center Mailboxes No DEFAULT: Msg Wait Lamp For Subscriber, Guest, and Message Center Mailboxes Yes DEFAULT: Notification number 1 For Subscriber Mailboxes Subscriber extension number DEFAULT: 94 X Integration Notes Issue 1-0
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VDS Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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VDS 96 X Integration Notes Issue 1-0
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DCS DCS Integration Notes The NVM-2000 System Guide (P/N 17500INS05 or higher) refers to the DCS phone system as the DCX phone system in the Integration with DCX section. The information below applies to the DCS phone system, the current name for this system. Hardware and Software Requirements Q Software Version 1.04.15 or higher (P/N 89740D) Q Universal Trunk Card (P/N 89745A Series 2), an External Ring Generator, and a Talk Battery are required for OPX installation.
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DCS Phone System Programming (cont’d) System Options Listed below are two types of Voice Mail options: Q Ones that the DCS does not use (listed as “not used”) Q Ones that may have default values not listed in the Programming Guide RNA, Hold Retrieval String Not used Busy, Hold Retrieval String Not used Lamp On String DEFAULT: #XG Lamp Off String DEFAULT: #X00 Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAU
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DCS Phone System Programming (cont’d) Mailbox Options (cont’d) Call Waiting string For Subscriber Mailboxes FWJJJ, where JJJ is the Subscriber extension DEFAULT: Use Remote Logon as Direct Logon For Subscriber, Guest, and Message Center Mailboxes No DEFAULT: Msg Wait Lamp For Subscriber, Guest, and Message Center Mailboxes Yes DEFAULT: Notification number 1 For Subscriber Mailboxes Subscriber extension number DEFAULT: Issue 1-0 Integration Notes X 99
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DCS Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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MORGAN MORGAN Integration Notes The information below applies to the MORGAN phone system. Hardware and Software Requirements Q Q Q Q Software Version 2.66 or higher OPX/DID Card (P/N 98011) DTMF Receiver Card (P/N 98085) External Ring Generator Voice Mail Availability This phone system is available on the NVM-2000CAwith software version 8.01 or higher. Phone System Programming Hunt Groups Name Use this option to enter a 10-character name that will identify the hunt group.
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MORGAN Phone System Programming (cont’d) Voice Mail Installation Do You Want to Install the Voice Mail System? Use this option to enter Y. Voice Mail System Pilot Numbers Use this option to enter the hunt group pilot number for the VX. Refer to your HUNT entry. Normally, you enter only one pilot number, unless you have more than one VX installed. Inbound Trunk Routing Route (Day/Nite) Use this option to enter HUNT for each trunk that the VX should answer.
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MORGAN Phone System Programming (cont’d) System Options (cont’d) Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .
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MORGAN Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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ONYX VS ONYX VS Integration Notes The ONYX VS/VSI/DS100/DS01 and the ONYX VS/VSI/24x72 belong to the ONYX VS phone system family. However, the Integration With DTS Phone Systems section of the NVM-2000 System Guide (P/N 17500INS05 or higher) refers to the phone systems in this family as DTS instead of VS. The information below applies to these ONYX VS phone systems. Hardware and Software Requirements Q Single Cabinet: Software: Version Y4.0 or higher (P/N 88529 Series Y2).
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ONYX VS Phone System Programming (cont’d) Terminal Programming (cont’d) E- Extension Setup (cont’d) EI - Night Call Routing Use this option to terminate the trunk to the VX Master Extension Number (see QP below) for each trunk that the Voice Mail should answer at night. For this night application, make sure that the E9 entry for the trunk is 300. FC - Parameter Reset FC1 - Reset System Queues Use this option to reset the system queues after installing the Voice Mail.
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ONYX VS Phone System Programming (cont’d) Extension Programming When you are going to program the Voice Mail system through an extension in the telephone system, use the programs in the order listed below: Program 14 Assign Circuit Type 51 to each VX port. Program 18 (l) Assign the Voice Mail feature to each VX port selected in Program 14. Program 3 Indicate that the Voice Mail is installed and select a VX Master Extension Number. This number can be any of the VX ports designated in Program 14.
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ONYX VS Phone System Programming (cont’d) System Options (cont’d) Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .
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ONYX VS Voice Mail Programming Default Dial Action Table Extension numbering for the ONYX VS/VSI/DS100/DS01 is 300–347. Extension numbering for the ONYX VS/VSI 24x72 is 300–371.
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ONYX VS 110 X Integration Notes Issue 1-0
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ONYX III ONYX III Integration Notes The information below applies to the ONYX III 32x60/DCH/DS300 and to the ONYX III 72x180/ DCH/DS300. Both phone systems belong to the ONYX III phone system family. The Integration With DTS Phone Systems section of the NVM-2000 System Guide (P/N 17500INS05 or higher) refers to the phone systems in this family as DTS instead of DCH. Hardware and Software Requirements Q 32x60: Software: Version 2.4 with CTG Series 8 (P/N 88281/88381) Software version 3.
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ONYX III Phone System Programming (cont’d) Terminal Programming When you are integrating your phone system with the Voice Mail system, certain functions in the phone system require specific setup entries. The following list tells you which phone system programs you must set up. For instructions on how to program the phone system, see the programming manual for your phone system. E- Extension Setup E2 - Circuit Type Use this option to assign Circuit Type 51 to each VX port.
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ONYX III Phone System Programming (cont’d) Extension Programming When you are going to program the Voice Mail system through an extension in the telephone system, use the programs in the order listed below: Program 14 Assign Circuit Type 51 to each VX port. Program 18 (l) Assign the Voice Mail feature to each VX port selected in Program 14. Program 3 Indicate that the Voice Mail is installed and select a VX Master Extension Number. This number can be any of the VX ports designated in Program 14.
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ONYX III Phone System Programming (cont’d) System Options (cont’d) Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .
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ONYX III Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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ONYX III 116 X Integration Notes Issue 1-0
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ONYX IV ONYX IV Integration Notes The information below applies to the ONYX IV DS400 phone system. Hardware and Software Requirements Software: Version 1.
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ONYX IV Phone System Programming (cont’d) Terminal Programming (cont’d) FC - Parameter Reset FC1 - Reset System Queues Use this option to reset the system queues after installing the Voice Mail. FC3 - Reset VX Flag (Telephone Message Waiting Lamps) Use this option to reset the telephone Message Waiting Lamps for a first time installation. K - Key Data KS - Keyset Programming If desired, use this option to assign a key as a Record key (type R), which the Keyset user can press to record conversations.
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ONYX IV Phone System Programming (cont’d) Extension Programming When you are going to program the Voice Mail system through an extension in the telephone system, use the programs in the order listed below: Program 14 Assign Circuit Type 51 to each VX port. Program 18 (l) Assign the Voice Mail feature to each VX port selected in Program 14. Program 3 Indicate that the Voice Mail is installed and select a VX Master Extension Number. This number can be any of the VX ports designated in Program 14.
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ONYX IV Phone System Programming (cont’d) System Options (cont’d) Transfer String DEFAULT: FP Ringdown String DEFAULT: 1 FAX detect string DEFAULT: None Call pickup string DEFAULT: W* Flash timer DEFAULT: .
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ONYX IV Voice Mail Programming Default Dial Action Table The extension numbers for TRF or UTRF do not need to be placed in brackets followed by a “1.
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ONYX IV 122 X Integration Notes Issue 1-0
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Portrait 824 Portrait 824 Integration Notes The information below applies to the Portrait 824 phone system. Hardware and Software Requirements Q For each Voice Mail port, you will need an analog station port on the Portrait phone system. Q The analog station ports are provided through the Voice Mail Interface Unit (P/N 82440). A system can have a maximum of 4 Voice Mail Interface Units or 8 Voice Mail ports.
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Portrait 824 Voice Mail Programming Default Dial Action Table Extension numbering is 10–74.
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Panasonic KXT-616 Panasonic K XT-616 Integration No tes Hardware and Software Requirements Q You need a KXT-616 station port for each Voice Mail port. Q Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher.
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Panasonic KXT-616 Phone System Programming (cont’d) Program 17 (cont'd) Note: Company greetings are assigned to ports via the Answering Schedule Tables and not to COs. As an example, if you want CO1 to be answered by a different set of "company greetings" than CO2, make sure that CO1 does not ring the same Voice Mail extensions (the Voice Mail ports) as CO2, REMINDER: If you use this CO scenario, make sure that you keep track of which COs ring which ports. You will need this information later.
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Panasonic KXT-616 Voice Mail Programming (cont’d) System Options (cont’d) Lamp Off String DEFAULT: ##2X Transfer String DEFAULT: FW Ringdown string DEFAULT: None FAX detect dial string DEFAULT: None Call pickup string DEFAULT: None Flash timer DEFAULT: 50 (1 = 10ms) Wait for first/subsequent protocol digit DEFAULT: 3 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not
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Panasonic KXT-616 Voice Mail Programming (cont’d) Mailbox Options (cont’d) Call Waiting string For Subscriber Mailboxes DEFAULT: FS300 Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes Not used Msg Wait Lamp For Subscriber, Guest, Message Center Mailboxes Not used Notification number 1 For Subscriber Mailboxes Subscriber extension number DEFAULT: 128 X Integration Notes Issue 1-0
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Panasonic KXT-616 Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) do not need to be placed in brackets or followed a "1.
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Panasonic KXT-616 130 X Integration Notes Issue 1-0
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Panasonic DBS Panasonic D BS Required Hardware and Software Q One DTMF Receiver (P/N 43541) Q One Single Line Ringer Box (P/N 2089P) Q Phone System Software B In addition, each Voice Mail port must be connected to a port on the Analog Card (P/N 43621). Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher.
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Panasonic DBS Phone System Programming (cont’d) To set up Hunt Groups that contain the Voice Mail extensions: FF4 Key - Pilot Extension Number for Hunt Group Use this program to assign a pilot extension number (11–69, 101–699) to a Voice Mail Hunt Group (1–8). Users will dial this number from their extensions to access the Voice Mail.
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Panasonic DBS Phone System Programming (cont’d) Miscellaneous programming: FF3 Key - Multibutton Ringback Tone with Busy Signal Use this program to enable a busy signal for each Multibutton set, so that the Voice Mail will know when the Multibutton extension is busy. This program is required only if the Automated Attendant is set up for screened transfers (TRFs in the Voice Mail's Dial Action Table). FF1 Key - Voice Mail Busy Tone Mode Use this program to select busy tone.
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Panasonic DBS Phone System Programming (cont’d) Miscellaneous programming (cont’d): Program a Message Waiting Key at a Multibutton extension (cont'd): 1. Press REDIAL key twice. 2. Press #. 3. Dial Multibutton's mailbox number (by default, it's the same as the extension number). 4. Press ON/OFF. 5. Label the Message Waiting Key for the user. Use the "Extension Identification" procedure below at each Multibutton.
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Panasonic DBS Voice Mail Programming (cont’d) System Options (cont’d) FAX detect dial string Not used Call pickup string Not used Flash timer DEFAULT: 50 (1 = 10ms) Wait for first/subsequent protocol digit Not used Wait after last protocol digit Not used Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is parked.
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Panasonic DBS Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) – as either specific extension numbers or XXXs -- must be placed in brackets followed by a "1.
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Lucent System 25 Lucent System 25 Integration Notes Required Hardware and Software Q CPU/MEM Card ZTN129, ZTN130, or ZTN142 Q ZTN78 Tip and Ring Line Card (All Versions), OR ZTN742 Analog Line Card (Version 17 or higher) Q Each the Voice Mail port that you want to use must be connected to an analog port on one of Q these cards. An analog port that is connected to the Voice Mail will be referred to as a VM analog port. Its corresponding extension no. will be referred to as a VM analog extension.
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Lucent System 25 Phone System Programming (cont’d) MAIN Menu, Groups, Direct Group Calling (DGC) This programming assigns the VM analog ports in a DGC group. If a VM port is busy when a call comes in, the phone system looks for an available port in the DGC group. 1. Make these entries on the DGC screen: Q GROUP NUM - Enter/select a number in the range 6–31. Q ACCESS NUM - Enter an unused 3-digit access number for the group. Q NAME - Enter VMAIL.
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Lucent System 25 Phone System Programming (cont’d) MAIN Menu, Voice Stations, User Stations, Modify a Voice Station Use this programming to assign the Leave Word Call feature to a station button, so that the Voice Mail will cover a station's unanswered or busy trunk calls: After making an internal call to a busy or no-answer extension, the caller can press the Leave Word Call button, so that the Voice Mail will place a callback request in the called party's mailbox.
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Lucent System 25 Voice Mail Programming (cont’d) System Options (cont’d) FAX detect dial string DEFAULT: None Call pickup string DEFAULT: W#9 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer Not used Modem Extension Not used First Trunk equipment number Not used Schedule to use in Day/Night mode DEFAULT: 140 X None Integration Notes
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Lucent System 25 Voice Mail Programming (cont’d) Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes DEFAULT: FWJH/W799A, where J is the Subscriber extension Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ, where J is the Subscriber extension Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes DEFAULT: No Msg Wait Lamp For Subscriber, Guest, Message Center Mailboxes DEFAULT: Yes Notification number 1 For Subscriber Mailboxes DEFAUL
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Lucent System 25 Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) — as either specific extension numbers or XXs — do not need to be placed in brackets or followed by a "1.
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NEC Electra Pro I NEC Electra Pro I Integration Notes Required Hardware and Software Q One push-button receiver card: PBR-C (4N)-11KTU Q Each Voice Mail port must be connected to a SLT-F(1G)-10ADP, which in turn must be connected to a port on ESI-C (8)-11: a regular electronics card. Q Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher.
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NEC Electra Pro I Phone System Programming (cont’d) LK1 System Mode Programming (cont’d) Data No. 68 - Voice Mail DTMF Delay Timer Select 500 ms (.5 sec). Data No. 69 - Voice Mail DTMF Duration/Interdigit Time Selection Select 100/70 ms. Data No. 25 - Ring Transfer Selection Select Yes (the default setting). Data No. 34 - SLT Hookflash Signal Selection Select Hold (the default setting). Data No.
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NEC Electra Pro I Phone System Programming (cont’d) LK4 System Mode Programming (cont’d) Data No. 15 - CO/PBX Ring Assignment (Day Mode) For each Voice Mail port, select all trunk numbers that should ring the port during the Day mode. Data No. 16 - CO/PBX Ring Assignment (Night Mode) For each Voice Mail port, select all the trunk numbers that should ring that port during the Night mode.
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NEC Electra Pro I Voice Mail Programming (cont’d) System Options (cont’d) Ringdown string DEFAULT: None FAX detect dial string Not used Call pickup string Not used Flash timer DEFAULT: 60 (1 = 10ms) Wait for first/subsequent protocol digit DEFAULT: 3 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is parked.
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NEC Electra Pro I Voice Mail Processing (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) do not need to be placed in brackets or followed a "1.
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NEC Electra Pro I 148 X Integration Notes Issue 1-0
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NEC Electra Pro II NEC Electra Pro II Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the SLI-F (8G)-21KTU Card. Q Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher. Phone System Programming LK1 System Mode Programming LK 1 - 11 System Transfer/Camp-On Selection Select Yes (the default setting).
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NEC Electra Pro II Phone System Programming (cont’d) LK4 Telephone Mode Programming (cont’d) Data No. 15 - Intercom Master Hunt Number Forward Assignment Assign each extension to the master hunt number. Data No. 35 - Voice Mail/SLT Selection Select Yes for each Voice Mail port. Data No. 93 - Internal Zone Paging Selection Select None for each Voice Mail port. Data No. 95 - DTMF/DP SLT TYPE SELECTION Select DTMF for each Voice Mail port. Data No.
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NEC Electra Pro II Voice Mail Programming (cont’d) System Options (cont’d) Flash timer DEFAULT: 60 (1 = 10ms) Wait for first/subsequent protocol digit DEFAULT: 3 sec Wait after last protocol digit DEFAULT: 1 sec Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is parked.
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NEC Electra Pro II Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) — as either specific extension numbers or XXs — do not need to be place in brackets or followed by a "1.
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NEC Electra Mark II NEC Electra Mar k II Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the SL Card. Q One VMI-E-ETU Q Software CPU-EB3 Series 3 or higher Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher. Phone System Programming Memory Block 2B8 - VMI Assignment Use this Memory Block to assign VMI-E ETU channels as VMI ports.
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NEC Electra Mark II Voice Mail Programming System Options Listed below are two types of Voice Mail System Options: Q Ones that the Mark II does not use Q Ones that have default values not listed in the Programming Guide RNA, Hold Retrieval DEFAULT: FP Busy, Hold Retrieval String DEFAULT: FP Lamp On String DEFAULT: 541X Lamp Off String DEFAULT: 54*X Transfer String DEFAULT: FW Ringdown string DEFAULT: None FAX detect dial string Not used Call pickup string Not used Flash timer DEFAULT: 60 (1
PAGE 159
NEC Electra Mark II Voice Mail Programming (cont’d) Mailbox Options Schedule to use in Day mode Not used Schedule to use in Night mode Not used Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is parked.
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NEC Electra Mark II Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) do not need to be placed in brackets or followed a "1.
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NEC Electra Mark II Voice Mail Programming (cont’d) Other Notes Call Forwarding to a mailbox is allowed only if the Automated Attendant is set up for unscreened transfers. To have Call Forwarding work, you must also do the following: 1. When creating Call Routing Mailboxes: set Play Default Messages to No and Time Limit for dialing commands to 1 sec. 2. Create a different Dial Action Table number for each Call Routing Mailbox.
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NEC Electra Mark II 158 X Integration Notes Issue 1-0
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Samsung ProStar 816 Samsung ProStar 816 Integration Notes Required Hardware and Software To be provided Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher. Phone System Programming Program 69 - Station Hunt Groups Use this program to assign the Voice Mail extensions to a Station Hunt Group. Program 76 - Hunt Group Ring Modes Use this program to assign a ring pattern to the Voice Mail Station Hunt Group.
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Samsung ProStar 816 Voice Mail Programming (cont’d) System Options Ringdown string DEFAULT: None FAX detect dial string Not used Call pickup string Not used Flash timer DEFAULT: 60 (1 = 10ms) Wait for first protocol digit Not used Wait for subsequent protocol digits Not used Wait after last protocol digit Not used Page/Meet-me Page hold timer DEFAULT: 25 sec Schedule to use in Day/Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is p
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Samsung ProStar 816 Voice Mail Programming (cont’d) Mailbox Options (cont’d) Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes Not used Msg Wait Lamp For Subscriber, Guest, Message Center Mailboxes DEFAULT: Yes Notification number 1 For Subscriber Mailboxes DEFAULT: Subscriber extension number Issue 1-0 Integration Notes X 161
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Samsung ProStar 816 Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) do not need to be placed in brackets or followed a "1.
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Samsung ProStar 56/120 Samsung ProStar 56/120 Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the MSLC2 Q Q card: V04. Use circuits 5, 6, 7, and 8. To connect more Voice Mail ports to the ProStar, you must install an additional MSLC2 Card. ProStar 56ex/120mx KSU: All 93.05.06 One CPU: V0091.04.27 Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher.
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Samsung ProStar 56/120 Phone System Programming (cont’d) Program 29 - Fwd ICM to VM/AA Enable to forward ICM calls to the Voice Mail. Overflow If overflows calls are programmed to go to a Voice Mail Hunt Group, create a Message Center Mailbox. The mailbox number should be the same as the Voice Mail Hunt Group number. Page To pick up a call transferred to your extension by the the Voice Mail Page feature, dial 65 and your extension.
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Samsung ProStar 56/120 Voice Mail Programming (cont’d) System Options (cont’d) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last protocol digit Not used Page/Meet-me Page hold timer Not used Schedule to use in Day mode Not used Schedule to use in Night mode Not used Mailbox Options Trunk Mailboxes Not used Park/Paging string For Subscriber Mailboxes, call is parked.
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Samsung ProStar 56/120 Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) — as either specific extension numbers or XXs — do not need to be placed in brackets followed by a "1.
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COMDIAL Impact COMDIAL Im pact Integration Notes Required Hardware and Software Q Hardware Requirements Q Every two Voice Mail ports requires an ATI-D (Analog Terminal Interface) box that has two digital ports from the phone system. Software Requirements Version 14C is highly recommended, because it supplies a positive disconnect supervision to the analog port and Ring-No-Answer Call Forwarding to a Mailbox of transferred calls. The minimum required software version is 11A.
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COMDIAL Impact Phone System Programming (cont’d) Dial 16 - Tone First Intercom Signaling This must be set to Tone First. Dial 54, 2 - Delay Ring Line/Station Assignment Enter each line and Voice Mail port that should be answered on a delayed-ring basis. Dial 54, 3 - Night Ring (Transfer) Line/Station Assignments When the phone system is placed in Night Mode, enter each line and Voice Mail port that should be answered.
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COMDIAL Impact Voice Mail Programming System Options RNA, Hold Retrieval DEFAULT: FP Busy, Hold Retrieval String DEFAULT: FP Lamp On String DEFAULT: *3X Lamp Off String DEFAULT: #3X MWI Lamp Update time Not used Transfer String DEFAULT: FW Ringdown string DEFAULT: None FAX detect dial string DEFAULT: FW12 Call pickup string DEFAULT: #90 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit DEFAULT: 3 sec Wait for subsequent protocol digits DEFAULT: 1 sec Wait after last pro
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COMDIAL Impact Voice Mail Programming (cont’d) System Options (cont’d) Modem Extension Not used First Trunk equipment number Not used Schedule to use in Day/Night mode Not used Immediate Self Test of Port (s) Not used Port Self Test Timer Not used Port Options Port Self Test Not used Mailbox Options Trunk Mailboxes Allowed Park/Paging string For Subscriber DEFAULT: FWJHW/87A, where J = Subscriber extension number Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ:HWJ*01H, where J = Subscriber
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COMDIAL Impact Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) -as either specific extension numbers or XXs -- do not need to be placed in brackets or followed by a "1.
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COMDIAL Impact Voice Mail Programming (cont’d) Other Notes About Paging To pickup a Park/Page from any extension: 1. Dial * 4. 2. Dial extension number. About Call Forwarding to a Mailbox Call Forwarding to a Mailbox is allowed, only if the Automated Attendant is set up for unscreened transfers (UTRFs in the Dial Action Table). To activate/cancel mailbox call forwarding for all of an extension's calls: 1. Press ICM. 2. Dial * 5 to activate. OR Dial # 5 to cancel. 3. Dial the Voice Mail extension number.
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Vodavi 1428 or 2856 Vodavi 1428 or 2856 Integration Notes Required Hardware and Software Q Hardware • Starplus 1428 Digital Basic KSU (or 2856 SPD) Q For 1428: You need a 2 CO/SLT Card (2 CO Lines, 4 Single Line Ports) for every four Voice Mail ports. For 2856: You need a 4 x 8 CO/SLT Card (2 CO Lines, 8 Single Line Ports) for every eight Voice Mail ports • 48 VDC power supply with ring generator • The 1428 has one built-in DTMF receiver.
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Vodavi 1428 or 2856 Phone System Programming (cont’d) Flash 40, Flexible Button 6 Loop Supervision Program For each line answered by the Voice Mail, which has an open loop flash disconnect supervision, enter 1–9, (110–900 milliseconds) for the length of the disconnect signal. Consult your local Central Office for the correct value.
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Vodavi 1428 or 2856 Phone System Programming (cont’d) Flash 01, Flexible Button 15, SLT Hookflash Debounce Set this timer to 010 (.1 seconds). Flash 50, Flexible Button 6 Preset Call Forward Programming Preprogram all extensions to forward calls to a Voice Mail Hunt Group. (As an alternative, mailbox users can activate Call Forwarding to a Mailbox at their own phones.
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Vodavi 1428 or 2856 Voice Mail Programming (cont’d) System Options (cont’d) Call pickup string DEFAULT: W#1 Flash timer DEFAULT: 50 (1 = 10ms) Wait for first protocol digit Not used Wait for subsequent protocol digits Not used Wait after last protocol digit Not used Page/Meet-me Page hold timer Not used Modem Extension Not used First Trunk equipment number Not used Schedule to use in Day/Night mode DEFAULT: 176 X None Integration Notes Issue 1-0
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Vodavi 1428 or 2856 Voice Mail Programming (cont’d) Mailbox Options Trunk Mailboxes Not used Park/Paging string Not used Call Waiting string For Subscriber Mailboxes DEFAULT: FWJ, where J is the Subscriber extension Use Remote Logon as Direct Logon For Subscriber, Guest, Message Center Mailboxes DEFAULT: No Msg Wait Lamp For Subscriber, Guest, Message Center Mailboxes DEFAULT: Yes Notification number 1 For Subscriber Mailboxes DEFAULT: Subscriber extension number, then Ringdown string, which by default
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Vodavi 1428 or 2856 Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) -as either specific extension numbers or XXs -- need to be placed in brackets and followed by a "6#.
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Vodavi 1428 or 2856 Voice Mail Programming (cont’d) Other Notes Call Forwarding to a Mailbox is allowed only if the Automated Attendant is set up for unscreened transfers. Each digital key telephone should have two Flexible Buttons: Q a key for the Voice Mail Pilot Number, so that extension users can press the key to call their Q mailboxes. This key also doubles as a Message Wait key for an extension's mailbox: When lit, the key will notify the extension user that there are messages in the mailbox.
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Vodavi 1428 or 2856 180 X Integration Notes Issue 1-0
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Any Phone System (Generic) Any Phone System (Generic) Integration Notes Required Hardware and Software See the manuals for your phone system. Voice Mail Availability This phone system is available on the NVM-2000CA with Software Version 8.01 or higher. Phone System Programming See the manuals for your phone system.
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Any Phone System (Generic) Voice Mail Programming (cont’d) System Options (cont’d) Wait for first protocol digit Not used Wait for subsequent (and after last) protocol digits Not used Page/Meet-me Page hold timer Not used Schedule to use in Day/Night mode Not used Mailbox Options Listed below are two types of the Voice Mail Mailbox Options: Q Ones that the Toshiba DK280 does not use Q Ones whose default values are not listed in the Programming Guide Trunk Mailboxes Not used Park/Paging string For Subs
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Any Phone System (Generic) Voice Mail Programming (cont’d) Default Dial Action Table You may need to place the extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) in brackets and/or followed by a 1, as either specific extension numbers or XXs. How you place extension numbers in the Dial Action Table will depend on the phone system in use.
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Any Phone System (Generic) Voice Mail Programming (cont’d) Other Notes You can use Call Forwarding to a Mailbox if the Automated Attendant is set up for unscreened transfers or if there is no Automated Attendant, but not if the Automated Attendant is set up for screened transfers. To activate Call Forwarding to Mailbox, use the Call Forwarding procedure for your phone. Enter a the Voice Mail extension number for the forwarding recipient.
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Mitel 200D/200 Light (Inband) Mitel 200D/200 L ight (Inband) Integration Notes Required Hardware and Software Q Software requirements: Generic 1004 or higher. Lightware 15 or higher. Q ONS Line Card (12 circuits), part number 9109-010-000FA. Each VMS port requires a port from this card. Voice Mail Availability This phone system is available on these Voice Mail systems: Q NVM-202exCA with Software Version 7.01 or higher Q NVM-2000CA with Software Version 8.
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) 261 - ONS Voice Mail Port Prevents audio intrusion tones from interfering with the control of Message Waiting. Enable this option. Class of Service Options (form 3) for Voice Mail Ports activating/ deactivating Message Waiting On form 3, assign the COS options for the ports activating and deactivating Message Waiting. Assign a number to this COS.
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) Class of Service on Station form 09 The Classes of Service defined on form 3 must be assigned to each appropriate extension on form 9. Enter the a Class of Service for each Voice Mail port, extension and attendant. System Options and Timers (form 4) 21 - Incoming to Out calling Call Forward This option allows trunks to use the abbreviated dial number to reach the Voice Mail.
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) Non-Dial In Trunks (form 14) Non-Dial In Trunks are used whenever the console is busy or does not answer, in situations such as Auto Attendant and overflow to the Voice Mail. Non-Dial In Trunks are also used for trunks that require separate greetings. To have the Auto Attendant answer calls: Under DAY on program 14: Program one or more trunks to route to the Master Number of the Voice Mail Hunt Group (assigned in form 17).
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) The Mitel uses following codes in System Abbreviated Dial: Code *1 Definition 5 second pause *3 Insert manual digits (2 expected) *6 called party ID is to follow *9 1 second pause ** DTMF digit * # DTMF digit # 0–9 DTMF digits 0-9 Codes are entered in the digit string in a specific order: Note: Position: 1 2 3 4 5 6 Item: VMS Hunt Group # Pause VMS Operation Code Pause Ext # Pause The placement of the pauses varies
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) The following are examples of programming digit strings for System Abbreviated Dial: Desired Action: Sample Digit String: Mailbox, direct log on 390#*6*9 Definition of String: 390 - the Master number of the Voice Mail. # - log on for Voice Mail. * 6 - the calling party’s ID that indicates an extension number is being sent *9 - a one-second pause.
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Mitel 200D/200 Light (Inband) Phone System Programming (cont’d) Desired Action: Sample Digit String: Definition of String: Note: Direct Trunks to individual trunk mailboxes 390*9******6372*9*9 390 - the Master number of the Voice Mail. *9 - a one-second pause. ******6 - the ***6 indicates direct a trunk to the Voice Mail. Since the Mitel needs ** - for every DTMF *, ***6 in the Voice Mail equals ******6 in the Mitel. 372 - the trunk mailbox number *9 - a one-second pause. *9 - a one-second pause.
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Mitel 200D/200 Light (Inband) Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for unscreened transfers (UTRFs) do not need to be placed in brackets or followed by a "1.
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Mitel 200D/200 Light (Inband) User Operation The following are instructions for using an extension in a Mitel system that is integrated with the Voice Mail. These instructions are based on the programming requirements listed in the preceding pages. To log onto the Voice Mail (from an internal extension): 1. Call the Voice Mail (obtain internal dial tone, dial Voice Mail Master Hunt number). Wait for Voice Mail to answer. 2. Dial extension number. 3. Enter security code (if required).
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Mitel 200D/200 Light (Inband) 194 X Integration Notes Issue 1-0
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Mitel 2000/2000 Light Mitel 2000/2000 Light Integration Notes Required Hardware and Software Q Hardware Requirements Mitel SX-2000 MC323BA COV Station Card. Each card supports 12 ports. This card is required for fully integrated systems. It may be installed in any Peripheral Node Card Slot. MC330BE ONS Station Card. This card supplies single-line (2500 set) ports. You can use this card for non-integrated applications, such as Automated Attendant only applications or Facsimile applications.
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Mitel 2000/2000 Light Phone System Programming (cont’d) Class of Service (cont’d) Public Network Identity Provided (YES) Enable for MSDN Networks. Besides those options mentioned above, set up the following options in the Class of Service for the Message Waiting port. Do Not Disturb - Permanent (YES) Prevents calls entering the MWI port. This option is available only in LightWare 27 Software Load.
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Mitel 2000/2000 Light Voice Mail Programming System Options Intercept Handling Assignment On the System Forms menu, select the Intercept Handling Assignment form. Select intercept of the extension users (usually number 1). Set Interconnect Restriction to the Pilot of Voice Mail.
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Mitel 2000/2000 Light Voice Mail Programming (cont’d) System Options (cont’d) Wait for subsequent protocol digits DEFAULT: 30 sec Wait after last protocol digit Not used Page/Meet-me Page hold timer Not used Modem Extension DEFAULT: N First Trunk equipment number DEFAULT: N Schedule to use in Day mode Not used Schedule to use in Night mode Not used Mailbox Options Trunk Mailboxes Allowed. To see the mailbox numbers, use the Reports Menu, Mailbox List (Numeric).
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Mitel 2000/2000 Light Voice Mail Programming (cont’d) Default Dial Action Table The extension numbers for screened transfers (TRFs) or unscreened transfers (UTRFs) do not need to be placed in brackets followed by a "1.
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Mitel 2000/2000 Light 200 X Integration Notes Issue 1-0
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Nitsuko 124i Nitsu ko 124i Integration Notes Required Hardware and Software Q Hardware: Q Port on the ASTU Card. For each NVM-2CA port, you will need an analog station port from the phone system. Software: Any software level is OK.
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Nitsuko 124i Phone System Programming (cont’d) General Programming (cont’d) Program 0406 - COS Options, Item 57: Continued Dialing Use this program to enable Continued Dialing (1) for all extensions that will dial Voice Mail features. Program 0516 - Voice Mail Master Number Use this program to assign an extension number and name for the Voice Mail Master Number. Be sure that the number you select does not correspond to an installed extension or feature.
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Nitsuko 124i Phone System Programming (cont’d) General Programming (cont’d) Program 1005 - Class of Service Use this program to assign a Class of Service (1–15) to an extension. Program 1006 - Programming Function Keys Use this program to assign a Voice Mail key to an extension (Code 1059). If you wish, you may also use this program to assign a Voice Mail Record key to an extension code (Code 1060). Program 1017 - Voice Mail Assignment Use this program to assign single line (ASTU PCB) ports.
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Nitsuko 124i Voice Mail Programming Default Dial Action Table Extension numbering is 301 to 350.
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Onyx VS Onyx VS Integration Notes Required Hardware and Software Q Hardware: Q Keyset port with an ASI (P/N 89749) (one per Voice Mail port) or a Dual OPX/ASI (P/N 88750 Series 2), which supports two Voice Mail ports Software: Software required in a Single Cabinet: Version Y4.0 or higher (P/N 88529 Series Y2) Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
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Onyx VS Phone System Programming (cont’d) Terminal Programming (cont’d) Q — System Parameters QP - Mailbox Installed Enable this option to let the phone system know that the Voice Mail is connected to it. QP - VX Master Extension Select one of the VX ports (from E2) as the VX Master Extension Number. Telephone Programming To program the VS or DS01 through an extension in the telephone system, use the following programs in the order listed: Program 14 Assign Circuit Type 51 to each VX port.
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Onyx VS Voice Mail Programming Default Dial Action Table Extension numbering is 300 to 347. The remaining Subscriber Mailboxes are 810 and 811.
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Onyx VS 208 X Integration Notes Issue 1-0
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Alliance - S Alliance - S Integration Notes Required Hardware and Software Q Hardware: Q One Pushbutton Receiver Card: PBR-C(4N)-11KTU Each Voice Mail port must be connected to an SLT-F(1G)-10ADP, which in turn, must be connected to a port on a Regular Electronics Card: ESI-C-(8)-11. Software: Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
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Alliance - S Phone System Programming (cont’d) LK4 System Mode Programming Data No. 06 - Station Number Assignment Use this program to change the port-to-extension (station) assignments, if necessary. Data No. 07 - Voice Mail/SLT Selection Select Yes for each Voice Mail port. Data No. 14 - Call Block Selection Select Yes for each Voice Mail port. Data No. 15 - CO/PBX Ring Assignment (Day Mode) For each Voice Mail port, select all trunk numbers that should ring that port during the day mode. Data No.
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Alliance - S Voice Mail Programming Default Dial Action Table Extension numbering starts at 10. After extension 25, the remaining Subscriber Mailboxes are numbered 810 to 843.
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Alliance - S 212 X Integration Notes Issue 1-0
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Alliance - M/L Alliance - M/L Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the SLI-F (8G)-21KTU Card Q Any software level is OK. Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system. Phone System Programming LK1 System Mode Programming LK 1 - 11 System Transfer/Camp-On Selection Select Yes (which is the default setting).
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Alliance - M/L Voice Mail Programming Default Dial Action Table Extension numbering is 100 through 149.
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Nitsuko Portrait Nitsu ko Portrait Integration Notes Required Hardware and Software For each NVM-2CA port, you will need an analog station port from the phone system. Analog station ports are provided through the Portrait Voice Mail Interface Unit (P/N 82440). Each Voice Mail Interface Unit supports two Voice Mail ports. You will need one of these Portrait setups: Q Setup 1 Q Q Portrait 824 main cabinet (P/N 82400) with software version 2.1B or higher and 2CO/8STA PCB (P/N 82402A).
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Nitsuko Portrait Phone System Programming (cont’d) User Features Forwarding Extensions to the NVM-2CA Since the NVM-2CA uses unsupervised transfers (UTRFs) with the Portrait phone system, extension users must forward their calls to the NVM-2CA, so that an outside caller can leave them a message. The caller can reach a user’s mailbox after either hearing the main greeting or directly calling an extension that is busy, in Do Not Disturb, or does not answer. To forward a call from a Keyset to NVM-2CA: 1.
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Nitsuko Portrait Voice Mail Programming Default Dial Action Table Extension numbering is 10 to 59.
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Nitsuko Portrait 218 X Integration Notes Issue 1-0
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Panasonic KXT-1232 Panasonic K XT-1232 Integration Notes Required Hardware and Software The Voice Mail integrates with the following software: Q KXT-123210 Q KXT-123211 (without the D chip) Q KXT-123211D You need a KXT-1232 station port for each Voice Mail port. The Voice Mail integrates with any software version of the KXT-123210 and the KXT-123211 without the D chip. Since these phone systems do not have inband signaling, extension users should not forward their calls to Voice Mail.
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Panasonic KXT-1232 Phone System Programming (cont'd) To have the Automated Attendant answer a CO after a delay, use the following programs: Program 49 - Delayed Ringing Assignment (Day) Use this program to make a CO line ring the Voice Mail system during the day, but only after a delay (that is, only after the CO has rung [tried] another extension).
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Panasonic KXT-1232 Phone System Programming (cont'd) To set the Follow-On ID from an extension: Setting A - An extension number is sent to the Voice Mail port. 1. Lift handset, or press SP-PHONE. 2. Dial 71, or press FWD/DND (F3). 3. Dial 91#. You will hear a confirmation tone followed by a dial tone. 4. Hang up, or press SP-PHONE. Setting B (Preferred) - #6 followed by an extension number that is sent to the Voice Mail port. 1. Lift handset, or press SP-PHONE. 2. Dial 71, or press FWD/DND (F3). 3.
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Panasonic KXT-1232 Voice Mail Programming Default Dial Action Table Extension numbering starts at 101. After extension 132, the remaining Subscriber Mailboxes are numbered 810 to 827.
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Panasonic KXTD-1232 Panasonic K XTD-1232 Integration Notes Required Hardware and Software Q One KX-TD1232 station port for each Voice Mail port. Due to limited DTMF receivers in the Q phone system for outdialing, do not use more than 2 KX-TD1232 station ports per Station Card for Voice Mail. Any Panasonic KX-TD1232 software version Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
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Panasonic KXTD-1232 Phone System Programming (cont’d) Inband Integration Programs Program 113 - VM Status DTMF Set Enter the following codes so that system call progress will function properly: Q RBT (Ringback tone) = None (no DTMF tones should be sent). Remove the default entry of 1. Q BT (Busy tone) = 2 Q DND (DND Tone) = 3 Q ROT (Reorder tone) = 3 Q Answer = 1 Q Disconnect = 999 Q Confirm (Confirmation tone) = None (no DTMF tones should be sent). Remove the default entry of 9.
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Panasonic KXTD-1232 Phone System Programming (cont’d) Automated Attendant Transfers Program 201 - Transfer Recall Timer If unscreened transfers (UTRF’s) are being used and extension users are forwarding calls to their mailboxes, set Transfer Recall Timer to at least one ring higher than the value set in Program 202 (below).
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Panasonic KXTD-1232 Phone System Programming (cont’d) About DIL Private Lines Program 409 - Intercept Extension Day Program 410 - Intercept Extension Night To have an extension's DIL (Private Line) overflow to extension's (Subscriber) mailbox, enter the Voice Mail master extension in Program 409/410 for the Private Line. For example, if you want the Private Line of extension 310 to overflow to a Call Routing Mailbox, make sure that mailbox 310 is a Call Routing Mailbox rather than a Subscriber Mailbox.
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Panasonic KXTD-1232 Phone System Programming (cont’d) About Call Forwarding to a Mailbox (cont’d) To forward calls: 1. Go off-hook. 2. Press FWD/DND on a Keyset, or dial 710 on a Single Line. 3. Dial call forwarding code: 2 - Forward all calls 3 - Forward busy 4 - Forward no answer 5 - Forward busy/no answer 4. Dial master extension. 5. Hang up. To cancel forwarding: 1. Go off-hook. 2. Press FWD/DND on a Keyset, or dial 710 on a Single Line. 3. Dial 0. 4. Hang up.
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Panasonic KXTD-1232 Phone System Programming (cont’d) About Transfer to a Mailbox (cont’d) To transfer an outside caller directly into a person's mailbox, using a Single Line: 1. Hookflash. 2. Dial the Voice Mail master extension, and wait for the Voice Mail to answer. 3. Dial * and the extension's mailbox. 4. Hang up. To Call Your Mailbox and Listen to Your Messages: 1. Go off-hook. 2. Press the lit Message button (if you have a Message button).
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Panasonic KXTD-1232 Voice Mail Programming (cont’d) Default Dial Action Table Extension numbering starts at 101. After extension 132, the remaining Subscriber Mailboxes are numbered 810 to 827.
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Panasonic KXTD-1232 230 X Integration Notes Issue 1-0
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Lucent Merlin II Lucent Merlin II Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the Basic Telephone (012) Module, model Q Q Q Q 517C13 Processor 517C7 module Feature Module 517G6 Release 3 1 Ring Generator (If the 012module is in the expansion carrier, then the ring generator must in the expansion carrier’s power supply module.) Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
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Lucent Merlin II Voice Mail Programming System Options in the System Configuration Management Program RNA, Hold Retrieval DEFAULT: FPFP Busy, Hold Retrieval String DEFAULT: FP Lamp On String DEFAULT: #900X Lamp Off String DEFAULT: #901X Transfer String DEFAULT: FW Ringdown string DEFAULT: None Call pickup string DEFAULT: W*9 Flash timer DEFAULT: 50 (1 = 10ms) Access digits before Callout DEFAULT: 9W Wait for first protocol digit Not used Wait for subsequent protocol digit Not used Wait f
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Lucent Merlin II Voice Mail Programming (cont’d) Default Dial Action Table Key Key 0 Routing Option Action: UX for Dialing Options Menus 1 & 4 MR (REC1) for Dialing Options Menus 2 & 3 Number: 10 for DATs 1 through 4 Key 1 Action: UC Number: XX Key 2 Action: UC Number: XX Key 3 Action: UC Number: XX Key 4 Action: UC Number: XX Key 5 Action: UC Number: XX Key 6 Action: UK Number: None Key 7 Action: UK Number: None Key 8 Action: UC Number: XXX Key 9 Action: HU Number: None Key * Action: Q
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Lucent Merlin II 234 X Integration Notes Issue 1-0
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Lucent Merlin Legend Lucent Merlin Legend Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a port on the Basic Telephone (012) Module, model 517C13 Q Processor 517C7 module Q Feature Module 517G6 Release 3 Q 1 Ring Generator (If the 012 module is in the expansion carrier, the ring generator must be in the expansion carrier’s power supply module.) Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail System.
PAGE 240
Lucent Merlin Legend Voice Mail Programming Call Routing Mailboxes default to 702, 703, 704, and 707. Announcement Mailboxes default to 700 and 701. The Distribution Mailbox is 705. The Future Delivery Mailbox is 706. Default Dial Action Table Extension numbering is 10 to 59.
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Lucent Partner Plus Lucent Par tn er Plus Integration Notes Required Hardware and Software Q Processor must be R 3.1 module for inband signaling. Q Station/Line 206 Module (206E R3.1) is required for Message Waiting capability for voice messages. Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system. Phone System Programming You will need the Partner Plus manual to complete this programming.
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Lucent Partner Plus Phone System Programming (cont’d) If you are going to set up screened Automated Attendant transfers (TRFs) to the extensions: Program 105 Transfer Return Rings Use this program to set this timer higher than the Rings before redirect transfer for any Call Routing Mailbox that is handling calls. User Features To transfer an intercom or CO call directly into a mailbox: Press Feature 14, enter the 2-digit mailbox number, and hang up.
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Lucent Partner Plus Voice Mail Programming Default Dial Action Table Extension numbering starts at 10. After extension 33, the remaining Subscriber Mailboxes are numbered 810 to 835.
PAGE 244
Lucent Partner Plus 240 X Integration Notes Issue 1-0
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Lucent Partner II Lucent Par tn er II Integration Notes Required Hardware and Software Q Processor must be R3.1 module for inband signaling. Q Station/Line 206 Module version R3.1 or higher. This module supports two CO lines and six extensions and six extensions. The module is required for Message Waiting capability for voice messages. Each Voice Mail port requires one port from this module. In addition, this module supports industry standard 2500 sets or Lucent proprietary sets, such as MLS-120.
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Lucent Partner II Phone System Programming (cont’d) Program 506 VMS Hunt Delay Use this program to determine how outside calls should be answered by the Voice Mail Automated Attendant: Immediate or Delayed. When the Voice Mail is in Immediate Call Answering, calls are answered after the second ring. When the Voice Mail is in Delayed Call Answering, calls are answered after the fourth ring.
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Lucent Partner II Phone System Programming (cont’d) User Features To transfer an intercom or CO call directly into a mailbox: Press Feature 14, enter the 2-digit mailbox number, and hang up. To allow the Subscribers to call their mailboxes with one touch: Program each extension with an auto dial button for the Voice Mail hunt group (Intercom 777). To retrieve a call that is ringing at another extension: Go off hook, press intercom, dial 6 and the number of the ringing extension.
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Lucent Partner II Voice Mail Programming Default Dial Action Table Extension numbering starts at 10. After extension 33, the remaining Subscriber Mailboxes are numbered 810 to 835.
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Lucent Partner ACS Lucent Par tn er ACS Integration Notes Required Hardware and Software Q Processor must be R3.1 module for inband signaling. Q Station/Line 206 Module version R3.1 or higher. This module supports two CO lines and six extensions and is required for Message Waiting capability for voice messages. Each Voice Mail port requires one port from this module. In addition, this module supports industry standard 2500 sets or Lucent proprietary sets, such as MLS-120.
PAGE 250
Lucent Partner ACS Phone System Programming (cont’d) Program 506 VMS Hunt Delay Use this program to determine how outside calls should be answered by the Voice Mail Automated Attendant: Immediate or Delayed. When the Voice Mail is in Immediate Call Answering, calls are answered after the second ring. When the Voice Mail is in Delayed Call Answering, calls are answered after the fourth ring.
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Lucent Partner ACS Voice Mail Programming Default Dial Action Table Extension numbering starts at 10. After extension 33, the remaining Subscriber Mailboxes are numbered 810 to 835.
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Lucent Partner ACS Other Notes By default, the Automated Attendant is set up with unscreened transfers, so that you must Call Forward the phones to the Voice Mail. The Voice Mail software uses Trunk Mailboxes for processing inbound call information, but you cannot program any features for them. In general, the numbering for Trunk Mailboxes starts at 01. It is recommended that you do not change this number, unless the trunks in your phone system start with a different number.
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Toshiba Strata DK8/16 Toshiba Strata DK8/16 Integration Notes Required Hardware and Software Q One single line port per Voice Mail port Q One PSTU (Analog) Card Q One CRCU-4 (DTMF) Card Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
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Toshiba Strata DK8/16 Phone System Programming (cont’d) Program 35 - Station Class of Service • • • Note: Busy Station Transfer (BST), LED 20 - Enable for VM ports Busy Station Ringing (BSR), LED 19 - Enable for all non-VM stations Msg. Waiting Receive (RCV), LED 04 - Enable for all non-VM stations LEDs 01, 02 & 04 must be on for all non-VM stations in order for Msg. Waiting to function. Program 40 - Station CO line Access If callouts, Message Notification, etc.
PAGE 255
Toshiba Strata DK8/16 Voice Mail Programming Default Dial Action Table Default extension numbering starts at 200. Extension numbering starts at 10. After extension 26, the remaining Subscriber Mailboxes are numbered 810 to 843. The extension numbers for UX or UC — either a specific extension or XX — must be placed in brackets followed by a "1", in order to force ringing at extensions set for Automatic Voice Announce.
PAGE 256
Toshiba Strata DK8/16 252 X Integration Notes Issue 1-0
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Toshiba Strata DK24/56/96 Toshiba Strata DK24/56/96 Integration Notes Required Hardware and Software To be provided Voice Mail Availability This phone system is available on the NVM-2CA Voice Mail system.
PAGE 258
Toshiba Strata DK24/56/96 Phone System Programming (cont’d) Program 81 - 89 - CO Line Ringing Assignments Use this program to assign CO line ringing assignments for day/night operation. When Auto Attendant is required, CO ringing assignment must be made to only the lowest numbered VM port in the hunt group. Other Programming Notes • Do not change the default Message Waiting Set and Cancel codes: MW Set Code = 63. • 254 X MW Cancel Code = 64.
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Toshiba Strata DK24/56/96 Voice Mail Programming Default Dial Action Table Extension numbering is 200 to 249. The extension numbers for a UX or a UC— a specific extension or XX—must be placed in brackets followed by a “1” in order to force ringing at extensions that are set for Automatic Voice Announce.
PAGE 260
Toshiba Strata DK24/56/96 256 X Integration Notes Issue 1-0
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Toshiba Strata DK280 Toshiba Strata DK280 Integration Notes Required Hardware and Software Q Each Voice Mail port must be connected to a Single Line port.
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Toshiba Strata DK280 Phone System Programming (cont’d) Program 35 - Station Class of Service • • • Note: Busy Station Transfer (BST), LED 20 - Enable for VM ports Busy Station Ringing (BSR), LED 19 - Enable for all non-VM stations Msg. Waiting Receive (RCV), LED 04 - Enable for all non-VM stations LEDs 01, 02 & 04 must be on for all non-VM stations in order for Msg. Waiting to function.
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Toshiba Strata DK280 Voice Mail Programming Default Dial Action Table Extension numbering is 200 to 249. The extension numbers for a UX or a UC—a specific extension or XX—must be placed in brackets followed by a “1” in order to force ringing at extensions that are set for Automatic Voice Announce.
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Toshiba Strata DK280 260 X Integration Notes Issue 1-0
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NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 Tel: 800-365-1928 Fax: 203-926-5458 cng.nec.com Other Important Telephone Numbers Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Service: . . . . . . . . . . . . . . . . . . . Customer Service FAX: . . . . . . . . . . . . . . . Technical Service: . . . . . . . . . . . . . . . . . . . Discontinued Product Service: . . . . . . . . . . Technical Training: . . . . . . . . . . . . . . . . . . .
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*17700CAINT08* 17700CAINT08 NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT 06484 TEL: 203-926-5400 FAX: 203-929-0535 cng.nec.com August 2000 Printed in U.S.A.