Specifications

OfficeServ 100 General Description Guide/Ed.00
© SAMSUNG Electronics Co., Ltd. 4-47
4.3.4 Sample UCD Displays
There are five calls currently waiting
to be answered by the UCD group.
There are six members in the group. Fou
r
of the members are currently logged in.
The longest call on hold(waiting to be
answered) was for two minutes, 24
seconds. This data applies to all calls
since the supervisor data was last
cleared. It does not necessarily
represent calls currently in queue.
The agent at station 201 has answered
65 calls today.
The UCD group has received 124
calls today.
The average call length for station
201 is four minutes and 43 seconds.
The average time on hold(waiting to
be answered) is three minutes and
51 seconds.
Station 202 is currently out of the
group.(The display can also show IN
GROUP and DND.)
005 calls in
queue now
06 available
04 logged in
longest wait
time is 02:24
201: answered
065 calls today
124 calls
received today
201: average
call time 04:43
average time in
queue is 03:51
202: Sondra
STATUS: OUT