Specifications

OfficeServ 100 General Description Guide/Ed.00

Agent Statistics

UCD supervisor positions using a display keyset can monitor the number of agents in a

group and how many agents are currently logged in. Each station’s status can be reviewed

for the number of calls answered and the average call length of the current day.

Group Supervisors

Multiple supervisors can be assigned to each group or one station can be given supervisor

status for multiple groups. The group supervisor(using a display keyset) can add and delete

agents in real time from the group to handle the workload.

Printed Reports

Agent supervisors may run printed reports to a customer-provided printer, showing the data

available on the supervisor displays.

4.1.1.100 Universal Answer

Station users may dial the Universal Answer code or press the UA key to answer any

outside lines programmed to ring the UA device. The UA device can be a station, group of

stations, common bell or ring over page.

4.1.1.101 Virtual Port

The OfficeServ 100 provides a Virtual Port. This Virtual Port is not connected to a physical

cable, but has its own phone numbers and functional settings. There are two types of

Virtual Ports, the SLT Line Type and the Digital Line Type. Virtual Port can be used as the

parameter port for call transfer in CTI Applications such as the ICC(Internet Call Center),

and can exchange saved information with real phones using the Set Relocation feature to

implement a Mobile Office. The SLT Line Type Virtual Port and the Digital Line Type

Virtual Port is provided in OfficeServ 100 system.

4.1.1.102 Voice Mail-Inband Integration

The OfficeServ 100 system uses DTMF tones(inband signaling) to communicate with any

compatible voice mail system. Stations can call forward to a voice mail system.

When answered, the system will send DTMF tones routing the caller directly to the called

station user’s mailbox. Keyset users can press one button to retrieve messages from the

voice mail system. A Voice Mail Transfer key permits keyset users to easily transfer a caller

directly to an individual voicemail box without navigating through menus.