Specifications

CHAPTER 4. Business Feature Package

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4.1.1.86 Spot View Interface

Spot Call Plus

The caller information is displayed on the LCD screen of the phone and the user’s PC screen.

Spot News

Information from the Internet and internal information are displayed on the LCD screen in

text.

Spot Choice

Information services on stock, fortune, bio-rhythm, etc are displayed upon the user’s choice.

4.1.1.87 Station Hunt Groups

System programming allows up to 20 station hunt groups on an OfficeServ 100. One of three

ring patterns-sequential, distributed and unconditional-is available for each group.

Each unconditional group may contain a maximum of 32 stations and each sequential and

distributed group may contain a maximum of 32 stations. A station may be assigned to more

than one group. Each station group has its own recall timer for calls transferred to that group.

4.1.1.88 SMDR (Station Message Detail Recording)

The system provides records of calls made, received and transferred. Connecting a

customer-provided printer or call accounting system will allow collection of these records.

Each call record provides the following details: station number, outside line number, start

date, start time, duration of call, digits dialed(maximum 18) and an account code if entered.

The system may print a header followed by 50 call records per page or send continuous

records with no header for use with a call accounting machine. See the sample printouts.

The SMDR format contains many options that allow it to be customized for a company’s

individual needs. Options to print include incoming calls, outgoing calls, in and out of

group status, change in DND status and authorization codes.

4.1.1.89 System Alarms

A DISA alarm will warn the customer if the DISA security system has been triggered by

too many incorrect password attempts. The alarm can ring any station or group of stations

and show an appropriate display at the assigned stations.

4.1.1.90 System Maintenance Alarms

The OfficeServ 100 continuously performs internal system diagnostics. When either a

major or minor fault is detected the system can ring stations with an ALARM KEY

assigned. The keyset display shows information that includes the description, location and

date and time stamp for each alarm.