Specifications

CHAPTER 4. Business Feature Package

4-20

4.1.1.65 Music on Hold-Sources

The OfficeServ 100 provides for up to six different types of Music on Hold source

including silence or ‘NONE’ as listed below:

 None: No audio is played to the listener

 Tone: A tone or ‘beep’ is repeated at a programmable interval

 Chime: A music chime source located on the Base board is played to the listener.

 External source: An external source connected to a MISC card, such as a digital

announcer or radio, is played to the listener.

 Digital Announcement on AA card: If the system is equipped with an AA card the

last port of this card can be flagged as a MOH source and used to repeatedly play a

message recorded on the AA card to the listener.

 Voicemail Sound File: If the OfficeServ 100 system has an optional SVMI-8 card

installed, up to 100 custom recorded sound files from the Voice Mail card can be used

for MOH sources. For information on creating the sound files see SVMI-8 System

Administrator Manual-Recording greeting by number. If you select this option be

advised that each VMMOH source requires a dedicated SVMI-8 port/channel.

4.1.1.66 Networking (PRI/Q-SIG)

The OfficeServ 100 networking feature package allows an OfficeServ 100 system to be

connected together with some basic feature transparency. The physical connection between the

systems is via a proprietary PRI connection(TEPRI card must be used) and is based on the Q-

SIG specification. The following features are supported between two networked systems.

CCBS(Call Completion, Busy Station)

also known as Callback or Busy Station Callback. When a station in one system calls a

station in another system across the network link and the destination station is busy the

calling station can set a Callback to the busy station. When the busy station becomes idle

the system will notify the callback originating station by ringing that station and when the

originating station answers, the system will call the destination station.

CCNR(Call Completion, No Response)

also known as Callback or No Answer Callback. When a station in one system calls a

station in another system across the network link and the destination station does not

answer the calling station can set a Callback to the called station. When that station

indicates the user is present by becoming busy then idle the system will notify the callback

originating station by ringing that station and when the originating station answers, the

system will call the destination station.

CFB(Call Forward Busy)

This is a different feature from the normal call forward busy and is only used when the

forward destination is in a different node of the network.

The operation of the feature is the same as the normal forward busy where when the

forwarded station is busy a calling station will be forwarded to the forward destination.