Specifications
TABLE OF CONTENTS
IV
© SAMSUNG Electronics Co., Ltd.
3.1.3 Cable Requirements .........................................................................................................3-2
3.1.4 System Tones ...................................................................................................................3-2
3.1.5 Keyset LEDs.....................................................................................................................3-3
CHAPTER 4.Business Feature Package 4-1
4.1 System Features ........................................................................................................................4-2
4.1.1 System Feature Descriptions............................................................................................4-3
4.2 Station Features....................................................................................................................... 4-31
4.2.1 Station Feature Descriptions........................................................................................... 4-32
4.3 Display Features ......................................................................................................................4-40
4.3.1 Display Feature Descriptions.......................................................................................... 4-40
4.3.2 Sample Displays.............................................................................................................4-45
4.3.3 Sample Caller ID Displays ..............................................................................................4-46
4.3.4 Sample UCD Displays ....................................................................................................4-47
4.4 Sample SMDR Printout (Without Caller ID)............................................................................4-48
4.5 Sample SMDR Printout (With Caller ID) .................................................................................4-49
4.6 Sample UCD Report.................................................................................................................4-50
4.7 UCD Call Statistics...................................................................................................................4-51
4.7.1 Calls in Queue Now ........................................................................................................ 4-51
4.7.2 Abandoned Calls ............................................................................................................4-51
4.7.3 Average Ring Time .........................................................................................................4-51
4.7.4 Number of Times All Agents Busy................................................................................... 4-51
4.7.5 Average Time in Queue .................................................................................................. 4-51
4.7.6 Total Calls Received .......................................................................................................4-52
4.7.7 Longest Queue Time Today ............................................................................................ 4-52
4.7.8 Longest Queue Time Now ..............................................................................................4-52
4.8 UCD Agent Statistics ...............................................................................................................4-53
4.8.1 Logged In........................................................................................................................4-53
4.8.2 Status..............................................................................................................................4-53
4.8.3 Calls Answered ...............................................................................................................4-53
4.8.4 Average Call Time ..........................................................................................................4-53
4.8.5 Average Ring Time .........................................................................................................4-53
4.9 Sample Traffic Report..............................................................................................................4-54
4.10 Traffic Report Overview...........................................................................................................4-55
4.10.1 Beginning & Ending ........................................................................................................4-55
4.10.2 Activity ............................................................................................................................4-55
4.10.3 Incoming Trunk Calls-Answered ..................................................................................... 4-55
4.10.4 Incoming Trunk Calls-Not Answered............................................................................... 4-55