Specifications

CHAPTER 4. Business Feature Package

4-10

4.1.1.16 Call Hold (Exclusive)

Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice

during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed

the call on hold. Intercom calls are always placed on exclusive hold.

4.1.1.17 Call Hold (System)

Outside calls can be placed on system hold at any station. Users may dial the access code

or press the HOLD button. Calls on system hold may be retrieved at any station.

4.1.1.18 Call Hold (Remote)

Outside calls can be placed on hold at a remote station. This feature allows calls to be

answered at one keyset and placed on hold at another station. This allows time for the user

to proceed to that station or allows the party that the call was intended for to have that call

placed at their station. The call or trunk button will flash at the remote hold station.

Intercom calls

Intercom calls cannot be remote held.

4.1.1.19 Call Park and Page

Each C.O. line has its own park zone. This simple method eliminates confusion and

ensures that a park zone is always available. Pressing the PAGE key parks the call

automatically. There are no extra buttons to press and there is no lost time looking for a

free zone.

4.1.1.20 Call Pickup

Directed

With directed call pickup, users can answer calls ringing at any station by dialing a code

plus that station’s extension number or by pressing the feature button and then dialing the

extension.

Groups

In addition, calls can be picked up from a station group in a similar manner. The group

pickup feature allows users to answer any call ringing within any pickup group. There are

20 pickup groups available on OfficeServ 100. A station cannot be in more than one pickup

group. To use this feature, station users either dial the access code or press the assigned

feature button followed by the pickup group number.