Specifications

CHAPTER 4. Business Feature Package

4-8

There is an added option called CID REVW ALL in the User ON/OFF options. When set to

ON the feature will operate the same as described above. However, when set to OFF only

calls that are not answered(missed calls) at the station will be recorded in the Review list.

Investigate

This feature allows selected stations with a special class of service to investigate any call in

progress. If Caller ID information is available for an incoming call, you will know to whom

this station user is speaking. On outgoing calls, you can see who was called.

After investigating, you may barge-in on the conversation, disconnect the call or hang up.

Abandon Call List

The system has a system-wide abandon call list that stores Caller ID information for calls

that rang but were not answered. The list is accessed using the administrator’s passcode.

When reviewing this list, you are provided options to CLEAR the entry or DIAL the

number. You can see the NND key to toggle between the Caller ID name, number and the

date and time the call came in. The system must be using LCR to dial numbers from the

abandon call list. The abandoned call list will store up to 50 unanswered calls on

OfficeServ 100.

Caller ID on SMDR

The Station Message Detail Records report can be set to include Caller ID name and Caller

ID number for incoming calls. This format expands the printout to 113 characters.

Use a wide carriage printer or an 80 column printer set for condensed print.

Number to Name Translation

The system provides a translation table for 500 entries on OfficeServ 100. When the Caller

ID number is received, the table is searched. When a match is found, the system will

display the corresponding name.

4.1.1.15 Call Forwarding

This feature allows the user to redirect(forward) incoming calls. The calls can be redirected

to the attendant, a hunt group, voice mail, external number or another station user. If the

destination station is in DND(Do Not Disturb), the calling party will receive DND/Reorder

tone. Calls cannot be forwarded to a door phone. In OfficeServ 100 system, the external

number can be set to the forward destination for all kinds of forwarding. So External, CFB,

CFNR and CFU option is removed. When the destination is external number, the ICM EXT

FWD option must be set to ON. If not, the call forwarding does not accomplished.