Specifications

CHAPTER 4. Business Feature Package
4-6 © SAMSUNG Electronics Co., Ltd.
Divert
Divert may only be set from the line designated as an executive. Press the [Divert] button
in idle mode to automatically transfer all incoming calls to the secretary.
Press the [Divert] button while ringing to transfer the incoming call to the secretary.
The Divert function is operated by a toggle button.
4.1.1.10 SVMI-8-Intergrated Voice Mail
The OfficeServ 100 can be equipped with Samsung’s proprietary integrated voice mail and
auto attendant card(SVMi Series). It provides 4-8(2-4) ports of voice processing,
expandable in four(two) port increments. Because it is built into the system it provides such
feature as one touch Call Record, Answering Machine Emulation and Voice Mailbox
Administration with interactive keyset displays. Ask your dealer for literature on SVMi-8.
4.1.1.11 Call Activity Display
The OfficeServ 100 will record and buffer all calling activity within the system. With a
CAD (Call Activity Display) key, the OfficeServ 100 will display a ‘snapshot’ of the
following information:
 The maximum number of ports that have been used
 The maximum number of trunks that have been used
 The maximum number of stations that have been used
 The current number of ports in use
 The current number of trunks in use
 The current number of stations in use
4.1.1.12 Call Costing
The OfficeServ 100 provides programmable call costing tables to calculate the cost of
incoming and outgoing calls. Rates are calculated by the number dialed, and may include
surcharges. Display keysets can be set to show the call duration timer or the call cost.
The SMDR report will show either the call duration or the call cost depending on the
station selection. One call handled by multiple callers will cost each call segment separately.
4.1.1.13 Caller Identification
The OfficeServ 100 supports two methods of identifying an incoming caller depending on
the circuit type as described below.
Caller ID
On an analog, loop start C.O. Line, calling party information is called Caller ID and is
available from the telephone company in two formats, Number only and Name and
Number, sometimes called Deluxe. The OfficeServ 100 is compatible with both formats.
Even if the telephone company only offers the number only, a name can be attached to the
telephone number of frequent callers via the CLIP translation table.