Specifications

OfficeServ 100 General Description Guide/Ed.00

4.1.1.6 Auto Attendant

The integrated digital AA(Automated Attendant) feature provides six ports per AA card and

four ports at MISC 4 for simultaneous answering and call processing. A maximum of five

cards can be installed in one system. Each sixteen professionally recorded announcements

inform callers of the progress of their calls. Several examples are the following: ‘I’m sorry.

There is no answer’, ‘That station is busy’, and ‘Invalid Number. Please try again’.

A maximum of four minutes of super capacitor backed(100 hours) random access memory

(RAM) provide up to 48 customer recordings for announcements or greetings. Twelve

individual announcements(boxes), each with its own dialing options, allow you to build

call routing branches as needed. Callers are routed through the branches by dialing

extension numbers or single digits. This system is compatible with SVMi-8.

Announcements recorded on one AA card

Announcements recorded on one AA card can not be played to callers on another

AA card.

4.1.1.7 Automatic Hold

While a keyset user is engaged on an outside(C.O.) call, pressing another trunk key, route

key or CALL button automatically places the call on hold when Automatic Hold is enabled.

Pressing TRSF, CONFERENCE, PAGE or a DSS key always automatically places a C.O.

call on hold. Intercom calls can be automatically held only by pressing TRSF or

CONFERENCE. Each keyset user can enable or disable Automatic Hold.

4.1.1.8 Background Music

Keyset users may choose to hear music through their keyset speakers when optional

external sources are installed. Each user may adjust this level by the use of a volume

control program at the selected keyset.

4.1.1.9 Boss/Secretary Service

Up to four secretaries can be assigned to an executive. The line designated as the executive

may not be assigned as a secretary of another executive. When the executive is busy or in

DND status, the call is automatically connected to the secretary.

Executive Answer Mode

In MCP1, the secretary can set the response mode for each executive. The response modes

include Ring Mode, Automatic Answer, and Voice Announce.

Executive Status

The status of an executive can be set by the executive or the secretary. Other persons can

verify the set status through Easyset Application.