Specifications

OfficeServ 100 General Description Guide/Ed.00

4.10 Traffic Report Overview

A************************* SYSTEM STATISTICS ************************

1 BEGINNING: Mar/15/2001 08:00 ENDING: Mar/15/2001 17:30

2 ACTIVITY SYSTEM TOTAL

3 INCOMING TRUNK CALLS - ANSWERED..................0000

4 INCOMING TRUNK CALLS - NOT ANSWERED..............0000

5 OUTGOING TRUNK CALLS ............................0000

6 A SELECTED TRUNK WAS BUSY........................0000

7 INTERCOM CALLS - COMPLETED.......................0000

8 INTERCOM CALLS - NOT ANSWERED....................0000

9 TRUNK RECALLS TO STATION.........................0000

10 TRUNK RECALLS TO OPERATOR GROUP.................0000

11 INTERNAL PAGE USED..............................0000

12 EXTERNAL PAGE USED..............................0000

13 ALL PAGE USED...................................0000

4.10.1 Beginning & Ending

This identifies when the statistics were collected. It includes dates and time.

4.10.2 Activity

Overall summary of traffic in the system for activities 3 to 13.

4.10.3 Incoming Trunk Calls-Answered

These are any incoming trunk calls to the system. These calls are pegged when answered

by any device and/or station in the system whether it is a new call or a recall.

4.10.4 Incoming Trunk Calls-Not Answered

These are any incoming trunk calls that were not answered by any station or device in the

systems. These are the same calls that would be flagged as abandoned in SMDR.

4.10.5 Outgoing Trunk Calls

These are all outgoing trunk calls that were originated by any station or through the DISA

feature. Outgoing trunk calls are valid calls as defined by the SMDR START TIME in

MMC 501.