GABD-000099 Ed. 00 OfficeServ 100 General Description Guide 10. 2004.
COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd. TRADEMARKS is the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.
OfficeServ 100 General Description Guide INTRODUCTION Purpose OfficeServ 100, Enterprise IP Solutions System, is a digital telephone system designed for small to medium-sized businesses This guide provides an overview of the Samsung OfficeServ 100 including system structure, hardware, features, facilities and specifications. Document Content and Organization This guide is composed of 4 Chapters and 1 Annex. Each chapter is introduced as follows: CHAPTER 1.
INTRODUCTION Conventions The following special paragraphs are used in this document to point out information that must be read. This information may be set-off from the surrounding text, but is always preceded by a bold title in capital letters. NOTE Indicates additional information as a reference. Reference OfficeServ 100 Service Manual Introduces circuit configuration of each section in OfficeServ 100 system, main functions, parts list, troubleshooting, and disassembly diagram of main device.
OfficeServ 100 General Description Guide TABLE OF CONTENTS INTRODUCTION I Purpose ...........................................................................................................................................I Document Content and Organization...............................................................................................I Conventions ....................................................................................................................................
TABLE OF CONTENTS 3.1.3 Cable Requirements ......................................................................................................... 3-2 3.1.4 System Tones ...................................................................................................................3-2 3.1.5 Keyset LEDs ..................................................................................................................... 3-3 CHAPTER 4. Business Feature Package 4.1 4-1 System Features .................
OfficeServ 100 General Description Guide/Ed.00 4.10.5 Outgoing Trunk Calls ...................................................................................................4-55 4.10.6 A Selected Trunk Was Busy.........................................................................................4-56 4.10.7 Intercom Calls Completed............................................................................................4-56 4.10.8 Intercom Calls Not Completed ...................................
TABLE OF CONTENTS ANNEX A. ABBREVIATION A-1 A ~ D .......................................................................................................................................... A-1 E ~ M .......................................................................................................................................... A-2 O ~ T .......................................................................................................................................... A-3 U ~ W ............
OfficeServ 100 General Description Guide/Ed.00 Figure 2.22 Economic Keyset................................................................................................. 2-20 Figure 2.23 Door Phone Interface Module ............................................................................. 2-20 Figure 2.24 Door Phone ......................................................................................................... 2-20 Figure 2.25 Single Line Telephone .......................................
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OfficeServ 100 General Description Guide CHAPTER 1. Introduction To System This chapter describes the introduction to OfficeServ 100 system as follows. General Description Size and Configuration Technology Programming 1.1 General Description OfficeServ 100(Enterprise IP Solutions System), DCS(Digital Communication System), is a digital telephone system designed for small to medium-sized businesses. It can operate with the functionality of a square key system, PABX or a combination of both(hybrid).
CHAPTER 1.
OfficeServ 100 General Description Guide/Ed.00 1.2 Size and Configuration The OfficeServ 100 system consists of the basic KSU(Key Service Unit), an Expansion cabinet, Interface cards and Digital keysets. The KSU begins with eight keyset ports expandable to 18 analogue C.O. line ports, or 24 lines if 4 BRI cards are used, or 32 stations. In addition, up to 8 keyset daughter boards may be added to the system along with the optional 2 SLI card.
CHAPTER 1. Introduction To System Installation environment - Only one 2 SLI card can be installed in the system. - Only one MISC card can be installed in the system. - ISDN cards(BRI, PRI and TEPRI) require a PLL card installed in the KSU. - Expansion A type consists of three universal expansion slots and one DCS card slot for TEPRI(PRI) or SVMi-8. - Expansion B type consists of two universal expansion slots and two DCS card slot for TEPRI(PRI) and SVMi-8.
OfficeServ 100 General Description Guide/Ed.00 Trunk Lines 36 Two Cabinets 30 24 18 12 KSU 6 0 8 16 18 26 34 42 50 58 66 Station Lines Figure 1.2 OfficeServ 100 Configuration Matrix Table (with Analogue Trunks)-Expansion A type Trunk Lines 78 48 40 Two Cabinets 32 24 16 KSU 8 0 8 16 18 26 34 42 50 58 66 Station Lines Figure 1.3 OfficeServ 100 Configuration Matrix Table (with Digital Trunks)-Expansion A type © SAMSUNG Electronics Co., Ltd.
CHAPTER 1. Introduction To System Trunk Lines 30 Two Cabinets 24 18 12 KSU 6 0 8 16 18 26 34 42 50 58 Station Lines Figure 1.4 OfficeServ 100 Configuration Matrix Table (with Analogue Trunks)-Expansion B type Trunk Lines 70 40 Two Cabinets 32 24 16 KSU 8 0 8 16 18 26 34 42 50 58 Station Lines Figure 1.5 OfficeServ 100 Configuration Matrix Table (with Digital Trunks)-Expansion B type 1-6 © SAMSUNG Electronics Co., Ltd.
OfficeServ 100 General Description Guide/Ed.00 The Figure 1.6 describes OfficeServ 100 system configuration using the Basic KSU and Expansion A type cabinet. The Figure 1.7 describes OfficeServ 100 system configuration using the Basic KSU and Expansion B type cabinet. Figure 1.6 OfficeServ 100 System Configuration (Basic KSU + Expansion A) Figure 1.7 OfficeServ 100 System Configuration (Basic KSU + Expansion B) © SAMSUNG Electronics Co., Ltd.
CHAPTER 1. Introduction To System 1.3 Technology 1.3.1 Switching System switching is accomplished by means of a custom IC ‘engine’ that provides 256 switchable digital channels. The engine is controlled by its own 16-bit Motorola MC 68000 microprocessor and switching control program. Each of the 256 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format. In addition to the 256 channels mentioned above, the systems also utilize DSP.
OfficeServ 100 General Description Guide/Ed.00 1.4 Programming The OfficeServ 100 system arrives from the factory with default data. Connect it to trunks, stations and power. Turn the system on and it is fully operational. The only thing left to do is customize the data to fit the customer’s needs. This is called programming the system. MMC stands for Man Machine Communication and each program is assigned a different three digit code(e.g., 100).
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OfficeServ 100 General Description Guide CHAPTER 2. Hardware Descriptions This chapter describes the hardware of the OfficeServ 100 system as follows. KSU Interface Cards Station Equipment © SAMSUNG Electronics Co., Ltd.
CHAPTER 2. Hardware Descriptions 2.1 Key Service Unit The OfficeServ 100 KSU is a single metal cabinet containing the following: Mounting Hole Mounting Hole Figure 2.
OfficeServ 100 General Description Guide/Ed.00 2 Champ connectors for external connections and other connectors for the Expansion cabinet and the Ring Generator Unit One Internal Music source or an External Music interface for Music-on-Hold and Back-ground Music One External Page interfaces One general-purpose Dry contact Three universal expansion slots, a MEM(MCP1 or MEM3 or MEM4) card slot, a 2 SLI card slot and a MISC(MISC 1(2) or MISC 3(4)) card slot 2.1.
CHAPTER 2. Hardware Descriptions PLL Card Any ISDN card, that is a BRI or a PRI, requires the PLL card which can be installed in a dedicated place on the KSU mother board. MEM3 Card (operation by the iDCS 100 system) MEM3 card has EPROM memory to support new features Window PC-MMC, ITM3 & TEPRI cards MEM4 Card (operation by the iDCS 100 system) MEM4 card with LAN interface module, no selectable options.
OfficeServ 100 General Description Guide/Ed.00 2.2 Expansion Cabinet One metal Expansion cabinet can be attached to the KSU for expansion. Expansion A type consists of three Universal expansion slots and one DCS card slot for TEPRI(PRI) or SVM i-8. Expansion B type consists of two Universal expansion slots and two DCS card slot for TEPRI(PRI) or SVMi-8. The Expansion cabinet connects to the KSU via a 64-pin flat cable, two 2-wire power connections and a F-GND connection.
CHAPTER 2. Hardware Descriptions Loop start lines DID(Direct Inward Dialing) Ground start lines E & M tie lines or two way DID calling 8 DLI Card The 8 DLI card provides eight DLI ports. 8 SLI Card The 8 SLI card provides eight SLI ports for industry-standard single line telephones and the ability to provide a loop disconnect signal. Please note that this card does not provide Long Line protection.
OfficeServ 100 General Description Guide/Ed.00 SVMi-8 Card The SVMI-8 Voice Mail system is a fully integrated Auto Attendant/Voice Mail/Fax System on a single DCS circuit card. This optional card is designated the SVMi-8 and provides 4 or 8 channels of communication. Only one card is permitted per system and it can be installed in DCS slot on the expansion cabinet. This fully featured self contained system is connected directly to the DCS data bus and communicates with the DCS Processor.
CHAPTER 2. Hardware Descriptions 2.4 Station Equipment 2.4.1 iDCS Series Equipment 2.4.1.1 28 Button iDCS Phone 32 character display(2 x 16) with three associated soft buttons and a scroll button 28 programmable buttons with tri-colored lights Four fixed function buttons Terminal Status Indicator Built-in speakerphone Eight selectable ring tones UP/DOWN buttons for digital control of speaker, handset and ringer volumes Desk-or wall-mounted Available in dark gray or light gray Figure 2.
OfficeServ 100 General Description Guide/Ed.00 Figure 2.3 18 Button iDCS phone 2.4.1.3 8 Button iDCS Phone 32 character display(2 x 16) with three associated soft buttons and a scroll button 8 programmable buttons with tri-colored lights Four fixed function buttons Terminal Status Indicator Built-in speakerphone Eight selectable ring tones UP/DOWN buttons for digital control of speaker, handset and ringer volumes Desk-or wall-mounted Available in dark gray or light gray Figure 2.
CHAPTER 2. Hardware Descriptions 2.4.1.4 64 Button iDCS AOM 64 programmable buttons with red lights A maximum of 2 can be assigned to any phone to provide additional programmable buttons A maximum of 4 per DCS System Available in dark gray or light gray Figure 2.5 64 Button iDCS AOM 2.4.1.5 14 Button iDCS AOM 14 programmable buttons with red lights A maximum of one can be assigned to any phone to provide additional programmable buttons Available in dark gray or light gray Figure 2.
OfficeServ 100 General Description Guide/Ed.00 2.4.1.6 12 Button Large LCD IP Phone The DS-5012L phone is Large LCD phone It supports data transfer, handset call and Full-Duplex speakerphone. The USB Interface(shared with mobile phones) is also supported, and various features are provided through the LCD. The Navigation Buttons are provided along with the common buttons for convenient button control, and the phone book and recording Figure 2.7 DS-5012L 2.4.1.
CHAPTER 2. Hardware Descriptions 2.4.1.8 21 Button 2 Line LCD Phone The DS-5021D phone is 2 line LCD digital phone It has 21 programmable buttons for the subscriber to register the features preferred. This phone supports handset calls and speakerphone calls It is equipped with the navigation button that enables you to use the phone functions (such as recently called numbers, recently received numbers, searching numbers by name, setting forwarding calls, inquiring speed buttons, and setting alarm) easily.
OfficeServ 100 General Description Guide/Ed.00 Figure 2.10 ITP-5012L 2.4.1.10 14 Button/21 Button 2 Line LCD IP Phone The ITP-5000D series phone has 14/21 programmable buttons for the subscriber to register the features preferred. Screen and is equipped with 12 selectable buttons. This phone is equipped with the Dial button, Volume button, and Conference button.
CHAPTER 2. Hardware Descriptions 2.4.1.11 DS-5064B (64B AOM) AOM is an accessory type digital station that extended the button and LED of a digital phone. DS-5064B is the improved model of the OfficeServ 500system 64B. Various functions preferred by you can be set on each button of DS-5064B AOM. Figure 2.13 DS-5064B 2.4.1.12 WIP-5000M (Mobile Phone) The WIP-5000M(Wireless IP phone Mobile type) mobile phone is an in-plant wireless mobile phone It allows voice calls through the IEEE802.11b wireless LAN.
OfficeServ 100 General Description Guide/Ed.00 Figure 2.15 WIP-5000M 2.4.2 DCS Series Equipment 2.4.2.1 LCD 24B Keyset Built-in speakerphone 24 programmable keys(16 with tri-colored LEDs) Four fixed function keys 32 character display(2 x 16) with three associated soft keys and a scroll key UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones Desk- or wall-mounted Available in almond or charcoal Figure 2.16 LCD 24B Euro Keyset © SAMSUNG Electronics Co.
CHAPTER 2. Hardware Descriptions 2.4.2.2 STD 24B Keyset Built-in speakerphone 24 programmable soft keys(16 with tri-colored LEDs) Four fixed function keys UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones per keyset Desk- or wall-mounted Available in almond or charcoal Figure 2.17 STD 24B Keyset 2.4.2.
OfficeServ 100 General Description Guide/Ed.00 2.4.2.4 6B LCD Model Keyset Built-in speakerphone 6 programmable keys Four fixed function keys UP/DOWN buttons for digital control of speaker, handset and ringer volumes Eight selectable ring tones per keyset Desk- or wall-mounted Available in almond or charcoal Figure 2.19 6B LCD Model Keyset 2.4.2.
CHAPTER 2. Hardware Descriptions 2.4.2.6 S-Phone DS 24S Keyset 8 programmable keys with tri-colored lights: Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. Volume Control Keys: Used to set independent levels for handset, speaker, background music, ring and page volumes. Transfer Key Redial Key Microphone: For hands-free operation.
OfficeServ 100 General Description Guide/Ed.00 DS 24D Keyset 8 programmable keys with tri-colored lights: Used to call stations directly, to indicate busy conditions of other stations, for OneTouch dialing and many other system features. Volume Control Keys: Used to set independent levels for handset, speaker, background music, ring and page volumes. Transfer Key Redial Key Microphone: For hands-free operation.
CHAPTER 2. Hardware Descriptions 2.4.2.7 Economic Keyset Volume Control Keys: Used to set independent levels for handset, speaker, background music, ring and page volumes. Transfer Key Redial Key Microphone: For hands-free operation. Hold Key Speaker Key Speaker: For hands-free operation and ringing. Figure 2.22 Economic Keyset 2.4.2.
OfficeServ 100 General Description Guide/Ed.00 2.4.2.9 Single Line Telephone Data Port: selectable to share station extension or utilize a separate extension On hook dialing Message Waiting/Ring Indicator Desk or wall mounted Ring volume control, Four available ring tones. Available in almond and black Figure 2.25 Single Line Telephone Single line telephone set This single line telephone set is FCC approved for direct connection to the public telephone network. FCC # A3LKOR-24627-TE-T REN 0.
CHAPTER 2. Hardware Descriptions 2.4.2.11 KDB-SLI This is a daughter board that can be installed only in the 12 or 24 button keyset. The KDBSLI will provide one additional SLI circuit for the connection of any standard telephone device. This KDB-SLI will only operate when the keyset is connected to an 8 port DLI card it can use the second B channel. Each port on this card is intended for connection to one telephone.
OfficeServ 100 General Description Guide CHAPTER 3. Specifications This chapter describes the technical data for the OfficeServ 100 hybrid/key telephone system as follows. Electrical Specifications KSU Interface Cards Station Equipment 3.1 Electrical Specifications Table 3.1 Electrical Specifications AC INPUT 220~240VAC, 50Hz, 3.0A POWER CONSUMPTION(MAX) 140 WATTS MAX DC OUTPUT FUSE RATING 2AMP +5 VOLTS 4.0 AMPS MAX - 55 VOLTS 1.7 AMPS MAX(for SLT/KTS Feeding voltage) - 54 VOLTS 0.
CHAPTER 3. Specifications 3.1.2 Environments Table 3.3 Environments Operating Temperature 32-104 °F/0-40 °C Storage Temperature 13.1-158 °F/-10.5-70 °C Humidity 10-90 % non-condensing 3.1.3 Cable Requirements Table 3.4 Cable Requirements EQUIPMENT CABLE AWG MAX FEET MAX METERS Digital Keyset 1 PR. TWISTED 24 1300 400 Add-On Module 1 PR. TWISTED 24 1300 400 Single Line Station 1 PR. TWISTED 24 3000 1000 Door Phone 2 PR. TWISTED 24 WBS24 2 PR.
OfficeServ 100 General Description Guide/Ed.00 3.1.5 Keyset LEDs Table 3.6 Keyset LEDs Condition LED Color LED On LED Off Line Idle Off - Off Line In Use Red/Green Steady - Recall Amber 500 ms 500 ms Call On Hold Red/Green 500 ms 500 ms Ringing C.O. Call Red/Green 100 ms 100 ms Ringing Internal Call Green 100 ms 100 ms DND Indication Red 100 ms ON/100 ms 500 ms OFF for 500 ms © SAMSUNG Electronics Co., Ltd.
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OfficeServ 100 General Description Guide CHAPTER 4. Business Feature Package This chapter describes various features of the OfficeServ 100 system as follows. System Features Station Features Display Features Sample SMDR Printout without Caller ID Sample SMDR Printout with Caller ID Sample UCD Report UCD Call Statistics UCD Agent Statistics Sample Traffic Report Traffic Report Overview Sample Alarm Report DECT Service © SAMSUNG Electronics Co., Ltd.
CHAPTER 4. Business Feature Package 4.
OfficeServ 100 General Description Guide/Ed.00 Optional hardware and software Requires optional hardware and/or software. Ask your dealer for details. 4.1.1 System Feature Descriptions 4.1.1.1 Account Code Entry Station users may enter an account code(maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.
CHAPTER 4. Business Feature Package Extender=001~999 When programmed with an extender ranging from 001 to 999 the button will, when pressed, automatically insert the account code contained in that bin of the system account code list. This is known as One Touch account codes. This option can be denied in system programming to prevent users from bypassing the security of system account codes.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.6 Auto Attendant The integrated digital AA(Automated Attendant) feature provides six ports per AA card and four ports at MISC 4 for simultaneous answering and call processing. A maximum of five cards can be installed in one system. Each sixteen professionally recorded announcements inform callers of the progress of their calls. Several examples are the following: ‘I’m sorry. There is no answer’, ‘That station is busy’, and ‘Invalid Number.
CHAPTER 4. Business Feature Package Divert Divert may only be set from the line designated as an executive. Press the [Divert] button in idle mode to automatically transfer all incoming calls to the secretary. Press the [Divert] button while ringing to transfer the incoming call to the secretary. The Divert function is operated by a toggle button. 4.1.1.10 SVMI-8-Intergrated Voice Mail The OfficeServ 100 can be equipped with Samsung’s proprietary integrated voice mail and auto attendant card(SVMi Series).
OfficeServ 100 General Description Guide/Ed.00 CLI (Calling Line Identification) On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits. The OfficeServ 100 only supports Number delivery and a name can be attached the telephone number of frequent callers via the CLIP translation table. 4.1.1.
CHAPTER 4. Business Feature Package There is an added option called CID REVW ALL in the User ON/OFF options. When set to ON the feature will operate the same as described above. However, when set to OFF only calls that are not answered(missed calls) at the station will be recorded in the Review list. Investigate This feature allows selected stations with a special class of service to investigate any call in progress.
OfficeServ 100 General Description Guide/Ed.00 All Calls This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to the designated destination. If desired, the destination station may redirect the call back to the forwarded station by using the transfer feature. The forwarded station user can continue to originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a Forward All condition is set.
CHAPTER 4. Business Feature Package 4.1.1.16 Call Hold (Exclusive) Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always placed on exclusive hold. 4.1.1.17 Call Hold (System) Outside calls can be placed on system hold at any station. Users may dial the access code or press the HOLD button.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.21 Call Waiting/Camp-On Busy stations are notified that a call is waiting(camped-on) when they receive a tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has been set.
CHAPTER 4. Business Feature Package Unsupervise A station user may set up a conference with two or more outside lines and then exit the conference leaving the outside lines connected in an unsupervised(trunk to trunk) conference. Split A phone user can ‘split’ a conference into separate outside calls, then speak with each caller privately. Then the Individual calls can be conferenced again in any combination. Split This feature requires individual trunk buttons and auto-hold must be enabled. 4.1.1.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.29 Data Security Single line extensions used with modems and facsimile machines can be programmed so that they will not receive any system-generated tones that would disrupt data transmissions. In addition, these devices receive DCS C.O. ringing pattern instead of intercom ring pattern. Devices connected to an SLI card receive a disconnect signal upon termination. 4.1.1.30 Database Printout A copy of the customer database can be obtained by using PCMMC.
CHAPTER 4. Business Feature Package DNIS(Dialed Number Identification service) is a feature of 800 or 900 type numbers that allows the number dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits(usually four). This service terminates on E&M tie lines. These E&M tie line circuits can terminate on either the iDCS E&M card or on a channel of a digital E1 circuit on an iDCS TEPRI card. DDI(Direct Dial In).
OfficeServ 100 General Description Guide/Ed.00 4.1.1.40 Door Lock Release (Programmable) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism. The contact closure timer is programmable from 100-2500 ms. 4.1.1.41 Door Phones The DPIM provides for connection of a door phone to a DLI port.
CHAPTER 4. Business Feature Package Without Warning Tone When the barge-in without tone option is set, the barging-in keyset has its microphone muted and the barged-in on station does not receive an override display. This feature does not work from single line sets. Trunk Monitor or Service Observing This feature allows the user who barged-in to retain the trunk call after the original station has hung up. 4.1.1.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.50 Group Conference The GCONF button is used to automatically call the preset number and include the person into the conference when he or she answers the call. This function may only be used for preset extensions, and up to five conference groups can be assigned to an extension. Up to five persons, including the user may be assigned to a conference group.
CHAPTER 4. Business Feature Package 4.1.1.56 ISDN Service PRI (Primary Rate Interface) The OfficeServ 100 supports Primary Rate Interface ISDN. PRI allows simultaneous data calls, calling party and calling line identification, high speed call setup and disconnect are among the benefits of ISDN calling.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.59 Live System Programming The system can be programmed from any display keyset or personal computer without interrupting normal system operation. There are three levels of programming: technician, customer and station. The technician level has access to all programs and can allow the customer access to system programs as needed. Technician and customer access are controlled by different security passcodes.
CHAPTER 4. Business Feature Package 4.1.1.65 Music on Hold-Sources The OfficeServ 100 provides for up to six different types of Music on Hold source including silence or ‘NONE’ as listed below: None: No audio is played to the listener Tone: A tone or ‘beep’ is repeated at a programmable interval Chime: A music chime source located on the Base board is played to the listener. External source: An external source connected to a MISC card, such as a digital announcer or radio, is played to the listener.
OfficeServ 100 General Description Guide/Ed.00 CFNR(Call Forward No Response) This is a different feature from the normal call forward no answer and is only used when the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward no answer where when the forwarded station does not answer after a programmed amount of time a calling station will be forwarded to the forward destination.
CHAPTER 4. Business Feature Package DID with Pass Through Incoming DID, DNIS or DDI calls can be routed through one switch across a network link to be processed by the DID table of the destination switch. DND(Do Not Disturb) This feature operates in the same manner as in a non networked switch. There is an option in MMC 823 to determine the type of DND tone sent across the network link.
OfficeServ 100 General Description Guide/Ed.00 4.1.1.69 Overflow Operator When calls ringing a operator group go unanswered, they can overflow to another destination after a programmed period of time. The operator group has its own timer. The overflow destination can be a station or station group. Station Group When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer.
CHAPTER 4. Business Feature Package 4.1.1.75 Programmable Line Privacy Each outside line can be programmed to ignore the automatic line privacy. This allows up to four other parties to join your conversation by simply pressing the line button. This is similar to 1A2 key telephone operation. 4.1.1.76 Programmable Timers There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application. 4.1.1.
OfficeServ 100 General Description Guide/Ed.00 Temporary Override At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect. 4.1.1.81 Ring Over Page Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door phones and station groups may ring over page in the system ring plan mode. 4.1.1.
CHAPTER 4. Business Feature Package 4.1.1.86 Spot View Interface Spot Call Plus The caller information is displayed on the LCD screen of the phone and the user’s PC screen. Spot News Information from the Internet and internal information are displayed on the LCD screen in text. Spot Choice Information services on stock, fortune, bio-rhythm, etc are displayed upon the user’s choice. 4.1.1.87 Station Hunt Groups System programming allows up to 20 station hunt groups on an OfficeServ 100.
OfficeServ 100 General Description Guide/Ed.00 A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer(see ‘4.11 Sample Alarm Report’ section of this document). 4.1.1.91 System Directory Each station, station group and outside line can have an 11 character directory name. This name will appear on keyset displays to provide additional information about lines and stations. 4.1.1.
CHAPTER 4. Business Feature Package 4.1.1.96 Traffic Reporting The OfficeServ 100 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements. For more details and explanations see sections ‘4.9 Sample Traffic Report’ and ‘4.10 Traffic Report Overview’ of this document. 4.1.1.
OfficeServ 100 General Description Guide/Ed.00 Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. Each station’s status can be reviewed for the number of calls answered and the average call length of the current day. Group Supervisors Multiple supervisors can be assigned to each group or one station can be given supervisor status for multiple groups.
CHAPTER 4. Business Feature Package 4.1.1.103 VoIP Networking OfficeServ 100 system provides networking through the VoIP Network. The MGI card is required for calling another system through VoIP Networking. The features provided by VoIP Networking conform to that of PRI/Q-SIG Networking. 4.1.1.104 VoIP Trunk Interface (H.323/SIP) The OfficeServ 100 provides VoIP Trunk Interface. The system controls the calls, and a separate MGI card is required for connection to the speech path. 4.1.1.
OfficeServ 100 General Description Guide/Ed.00 4.
CHAPTER 4. Business Feature Package 4.2.1 Station Feature Descriptions 4.2.1.1 Add-On Module 32 Button AOM The 32-button AOM(add-on module) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenever a handset and dial pad are not required.
OfficeServ 100 General Description Guide/Ed.00 4.2.1.5 Background Music Keyset users may choose to hear music through their keyset speakers when optional external sources are installed. Each user may adjust this level by the use of a volume control program at the selected keyset. 4.2.1.6 Busy Station Callback When reaching a busy station, callers may request a callback by pressing one button or dialing a code.
CHAPTER 4. Business Feature Package 4.2.1.10 Call Pickup With directed call pickup, a user can answer calls ringing at any station by dialing a code plus that extension number. The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 100 software has 20 programmable pickup groups. 4.2.1.
OfficeServ 100 General Description Guide/Ed.00 4.2.1.17 Headset Operation Every keyset can be programmed to allow the use of a headset. In the headset mode, the hookswitch is disabled and the ANS/RLS key is used to answer and release calls. Keyset users may turn headset operation ON/OFF by keyset programming or more easily by pressing the headset ON/OFF key. The headset key lights steady red when the keyset is in headset mode. The ANS/RLS key lights if headset mode is activated by keyset programming only.
CHAPTER 4. Business Feature Package 4.2.1.24 Mute MicroPhone/Handset Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE key. In addition, keyset users can also mute the keyset microphone while the keyset is in speakerphone mode. 4.2.1.25 Off-Hook Ringing When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer.
OfficeServ 100 General Description Guide/Ed.00 4.2.1.31 Programmable Keys LCD 24B and STD 24B keysets have 24 programmable keys, LCD 12B and Basic 12B keysets have 12, and 7B keysets have 12. Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes.
CHAPTER 4. Business Feature Package Last Number - The most recently dialed number on a C.O. line is saved and may be redialed by pressing the redial key or dialing the LNR access code. Manual Retry with LNR - When you make an outside call and receive a busy signal you can press the LNR key to redial the same number again. This operation can be manually repeated for a limited number of attempts as defined by system programming(available to keyset users only).
OfficeServ 100 General Description Guide/Ed.00 4.2.1.42 Tri-Colored Lights LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indications(green, red and amber). LCD 12B and Basic 12B models have six of these keys and 7 button keysets have three. To avoid confusion, your calls always light green, other calls show red and recalls light amber. 4.2.1.
CHAPTER 4. Business Feature Package 4.
OfficeServ 100 General Description Guide/Ed.00 Name/Number Display Each display keyset user can decide if he/she wants to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected to be seen first, the NND key is pressed to view the other piece of CLIP information.
CHAPTER 4. Business Feature Package Abandon Call List (50) The system has a system-wide abandon call list that stores CLIP information for calls that rang but were not answered. The list is accessed using the operator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CLIP name, CLIP number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list.
OfficeServ 100 General Description Guide/Ed.00 4.3.1.11 Dialed Number When an outside call is made, digits are displayed as the user dials them. If the display indicates an incorrect number was dialed, the user can quickly hang up before billing begins. 4.3.1.12 Enhanced Station Programming Personal programming options are easier to select and confirm with the help of the display. 4.3.1.13 Identification of Recalls Hold recalls and transfer recalls are identified differently than other ringing calls.
CHAPTER 4. Business Feature Package 4.3.1.20 Stopwatch Timer Display keyset users find this feature very convenient to time meetings, calls and other functions. Users simply press once to start the timer and press again to stop the timer. 4.3.1.21 Text Messaging This feature allows two display phone users to respond to each other with preprogrammed messages.
OfficeServ 100 General Description Guide/Ed.00 4.3.2 Sample Displays PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 209: Tim Kelly RRI 23 Sep Idle display shows extension, name, day, date and time. Call for 501 202 Mr. Smith This station in the sales department is receiving a group call from Mr.
CHAPTER 4. Business Feature Package 4.3.3 Sample Caller ID Displays 13054264100 702: RINGING This display shows an incoming call from 1-305-426-4100 on Line 702 ringing directly at your station. 13054264100 TRANSFER FM 201 This display shows an incoming call from 1-305-426-4100 on Line 702 ringing directly at your station. SAMSUNG TELECOM BARGE NND DROP This display shows an investigation of a station that is talking to Samsung Telecom.
OfficeServ 100 General Description Guide/Ed.00 4.3.4 Sample UCD Displays 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. longest wait time is 02:24 The longest call on hold(waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue. 124 calls received today The UCD group has received 124 calls today.
CHAPTER 4. Business Feature Package 4.4 Sample SMDR Printout (Without Caller ID) 1 1 T 210 202 226 208 EXT 702 704 703 703 705 TRK 09/23 09/23 09/23 09/23 09/23 MM/DD 16:15:51 16:15:28 16:14:00 16:13:31 16:12:33 STT.
OfficeServ 100 General Description Guide/Ed.00 4.5 Sample SMDR Printout (With Caller ID) SMDR REPORT FOR [Samsung R & D] 09/23/94 17:30 1 202 1 202 1 247 1 205 1 201 702 702 702 702 702 701 701 T EXT AUTH TRK 01/02 01/02 01/02 01/02 01/02 01/02 01/02 01/02 01/02 MM/DD 17:28:04 00:00:00 17:27:13 00:00:20 17:26:46 00:00:16 17:26:35 00:00:11 17:25:56 00:00:00 17:25:14 00:00:03 17:24:49 00:00:25 17:15:41 00:00:02 17:15:13 00:00:28 STT.
CHAPTER 4. Business Feature Package 4.6 Sample UCD Report UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)...... NUMBER OF TIMES ALL AGENTS BUSY........ AVERAGE TIME IN QUEUE.................. TOTAL CALLS RECEIVED................... LONGEST QUEUE TIME(TODAY).............. TOTAL CALLS ABANDONED..................
OfficeServ 100 General Description Guide/Ed.00 4.7 UCD Call Statistics 4.7.1 Calls in Queue Now How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. 4.7.2 Abandoned Calls This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long. 4.7.
CHAPTER 4. Business Feature Package 4.7.6 Total Calls Received The total number of times that calls were sent to a group. This includes calls that were answered by the group, calls that went to a group with all agents busy or out of group, calls that are abandoned and calls that go to UCD final destination. This includes intercom calls to the UCD group. If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another.
OfficeServ 100 General Description Guide/Ed.00 4.8 UCD Agent Statistics 4.8.1 Logged In The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. 4.8.2 Status This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. 4.8.
CHAPTER 4. Business Feature Package 4.9 Sample Traffic Report TRAFFIC REPORT FOR [ SAMSUNG ] Mar/21/1999 13:35 ************************* SYSTEM STATISTICS ************************* BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED.................. 3041 INCOMING TRUNK CALLS - NOT ANSWERED.............. 26 OUTGOING TRUNK CALLS ............................ 2168 A SELECTED TRUNK WAS BUSY........................
OfficeServ 100 General Description Guide/Ed.00 4.10 Traffic Report Overview A************************* SYSTEM STATISTICS ************************ 1 BEGINNING: Mar/15/2001 08:00 ENDING: Mar/15/2001 17:30 2 ACTIVITY SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED..................0000 - NOT ANSWERED..............0000 ............................0000 BUSY........................0000 7 INTERCOM CALLS - COMPLETED.......................
CHAPTER 4. Business Feature Package 4.10.6 A Selected Trunk Was Busy Pegged every time a trunk or trunk group was busy regardless of the manner in which it was selected(e.g., DTS key, LCR, ‘9’, 7XX, TRK GROUP SELECT, SPD, External call forward, DISA). 4.10.7 Intercom Calls Completed These are all intercom calls that were completed to any station, station group or device. 4.10.8 Intercom Calls Not Completed These are all intercom calls that were not answered and resulted in the calling party hanging up.
OfficeServ 100 General Description Guide/Ed.00 4.10.14 Group A listing of all trunk groups assigned in the system. 4.10.15 Outgoing These are the number of outgoing trunk calls made using each trunk group. Pegged every time a member of this trunk group was used to make a valid outgoing call. A valid outgoing call is defined by the SMDR Start Time programmed in MMC 501. 4.10.16 Busy This is the number of times each trunk group was busy when someone attempts to access it.
CHAPTER 4. Business Feature Package 4.10.21 Not-ANSD This is the number of times this specific trunk rang the system but was not answered. These are the same calls that would be flagged as abandoned in SMDR. 4.10.22 Outgoing This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 4.10.23 Busy This is the number of times this trunk was busy when accessed by a button or dial code.
OfficeServ 100 General Description Guide/Ed.00 4.10.29 ANSD This is a count of how many times an intercom call was answered by any group member of that specific group.
CHAPTER 4. Business Feature Package 4.10.36 Dialed Peg count of how many times the station made a valid outside call. An outside call is defined by the SMDR start time in MMC 501. 4.10.37 ICM-TRSF ICM-TRSF(Intercom-Transfer) is the number of times a trunk call was successfully transferred to another station using the intercom. It includes both screened and unscreened transfer. 4.10.
OfficeServ 100 General Description Guide/Ed.00 4.11 Sample Alarm Report ALARM REPORT FOR [OfficeServ 100 SAMPLE ] MAR/24/1999 19:45 ====================================================================== MM/DD/YYYY ERR.TIME ERR.
CHAPTER 4. Business Feature Package 4.12 DECT Service OfficeServ 100 system provides DECT cordless communications in a single office or throughout a large commercial or industrial complex. To implement this service, you need 3BSI card, DB(Daughter Board) card and DECT handsets. Users of this service meet improved overall efficiency, since staff can be reached or make calls wherever they are. 4-62 © SAMSUNG Electronics Co., Ltd.
OfficeServ 100 General Description Guide ANNEX A.
ANNEX A.
OfficeServ 100 General Description Guide/Ed.
ANNEX A. Abbreviation U UA User Agent UCD Uniform Call Distribution USB Universal Serial Bus V VLAN Virtual LAN VoIP Voice over Internet Protocol WBS Wireless Base Station WIP Wireless IP Phone W A-4 © SAMSUNG Electronics Co., Ltd.
OfficeServ 100 General Description Guide ©2004 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG. Information in this document is subject to change without notice.
