User Manual (Windows 7)

36_ Troubleshooting
Troubleshooting
CHECKLIST BEFORE SVC CALLS
SYMPTOM CHECKLIST MEASURE TO TAKE
Robotic vacuum
cleaner does not
operate at all
before
cleaning.
•
Is the dust bin assembled?
•
Install the dust bin.
•

•

•
 
display panel turned on?
•
 
 

•
Is the battery level flashing only
one level and is ‘LO’ displayed in
the display panel?
•
Lift up the robotic vacuum
cleaner, and manually dock the
robotic vacuum onto the charger
to charge it.
Robotic vacuum
cleaner stopped
operating while
cleaning.
•
Is the battery level flashing only
one level and is ‘LO’ displayed in
the display panel?
•
Lift up the robotic vacuum
cleaner, manually dock the robotic
onto the charger to charge it.
•
Has the robotic vacuum cleaner
become hooked on wires on the
floor?
•

remove the wires.
•
Is the robotic vacuum cleaner
stuck to the floor where there is a
height difference?

•

move the cleaning robotic
vacuum to another place to clean.
•

wrapped around the driving
wheel?
•

remove the thin towel.
•
Is the robotic vacuum cleaner
stuck on the doorsill?
•

move the robotic vacuum cleaner
to another place to clean.
The suction
power is weak
while cleaning.
•
Check whether the dust bin
is full of dust.
•
Stop the robotic vacuum cleaner
and empty the dust bin.
•
Check whether the suction
inlet is clogged by foreign
substances.
•

remove the foreign substances on
the suction inlet.
•
Check whether the Filter is
clogged.
•
Clean the Filter well.
Robotic vacuum
cleaner cannot
find the charger.
•
Check whether the power
plug of the charger is plugged
correctly into the outlet.
•
If there are any obstacles within a
range of about 1m in front of the
charger and about 0.5m range to
the left and right of the charger,
you should remove the obstacles.
•
If there are any foreign
substances on the change pin,
wipe them off with a dry towel.