SMT-i5210 Keyset User Guide For OfficeServ™ 7000 Series Systems 05/2010
TABLE OF CONTENTS ABOUT THIS BOOK ......................................................................................................1 SECTION 1. CAUTION AND PREPARATION ....................................2 CAUTION ..............................................................................................................................3 PREPARATION ..................................................................................................................4 Check the Contents of the Box .......
TRANSFERRING WITH CAMP-ON..................................................................21 CALL WAITING ..............................................................................................................21 CONFERENCE CALLS ................................................................................................21 FORWARDING CALLS ..............................................................................................22 OTHER FEATURES AND FUNCTIONS .................................
Set Answer Mode (Intercom) ..................................................................................64 Set Answer Mode (CO) ..............................................................................................64 Automatic Hold............................................................................................................64 Headset Operation......................................................................................................64 Hot Keypad ........................
ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5210 keyset is part of the OfficeServ 7000 Series. The SMT-i5210 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMTi5210 uses the data network line already in place in most offices and increasing number of homes. This guide contains 6 sections: Section 1. Caution and Preparation, Section 2. Phone Functions, Section 3.
CAUTION SECTION 1. CAUTION AND PREPARATION 2 • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the product even after wiping, contact the service center. • For the power connection port of the phone, use the supplied power adapter.(The power adapter is supplied separately.
Connect the LAN cable (connected through the middle hole of the base to a network) to the LAN port of the phone, as shown in the figure. PREPARATION CHECK THE CONTENTS OF THE BOX When power is supplied from the LAN port (PoE), the phone is booted upon LAN connection.
SMT-A52GE [GIGABIT ADAPTER] The SMT-A52GE Gigabit Adapter processes the Gigabit data for a Gigabit LAN connection on the PC connected to the SMT-i5200 Series IP phones. The SMT-A52GE can be installed to function with any of the SMT-i5200 Series IP phones. For installation instructions, see your System Administrator. WALL MOUNT BRACKET An optional bracket is available for wall mounting the SMT-i5200 Series phones to the wall. For installation instructions, see your System Administrator.
Button SMT-i5210 LAYOUT q LED (TSI) ; LCD Screen l Handset Phone Book Button Message Button Service Button Selector Switch for FWD/DND/ Absent MSG w e SoftButtons r Enter/OK t Conference y Transfer u Hold k j h i Navigation Button Mute Button Volume Button Headset Button g f d Speaker Button s o Programmable Buttons 14 Buttons used to set up function buttons through interworking with a system. a Dial Button Used to dial the phone number.
TEXT INPUT METHOD KEY FUNCTIONS Using the dial and direction buttons on the phone, you can enter and modify the English characters, numeric and special characters. NETWORK: The SMT-i5210 uses VoIP communication through an alreadyinstalled data network. ,] on a text input screen, the input mode is Whenever you press the dial button [, changed in sequence.
DESCRIPTION OF ICONS NAVIGATING THE MENUS The following icons are displayed on the screen. When programming within various menu options, information can be entered via Q] dial keys. The button used for editing and the dial pad keys using [0]-[9] and [Q their features are summarized below. Icon Description Shows that ‘Call Forward’ is enabled. Shows that ‘Do Not Disturb’ is enabled. Shows that ‘Mute’ function is enabled.
SMT-i5210 SETUP INITIALIZING THE SMT-i5210 Initially the SMT-i5210 IP keyset will need to be setup to operate within the users network. The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen will be highlighted. The station numbers will be automatically set by the OfficeServ 7000 Series systems once the necessary information has been entered into the IP keyset.
CONFIGURATION MENU STRUCTURE The Configuration Menu options are as follows: 1. EASY INSTALL This option will guide you through setting up all required parameters for connecting the SMT keyset to your system. 2. PHONE INFORMATION 1. Version Info: Provides boot rom, software, DSP, and hardware version information. 2. Network Info: Displays network mode, IP address of phone, network, and gateway information. 3. MAC Address 3. NETWORK Displays Static IP, Dynamic IP, PPPoE, NAT, 802.
This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5210. INTERNAL CALLS - To place a call to another extension at your location: EXTENSION LOG IN & OUT [HOT DESKING] • • • If enabled, your SMT-i5210 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.
ANSWERING CALLS TRANSFERRING WITH CAMP-ON OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS - To answer these When you transfer a call to another station and receive a busy signal, you can camp the call on to this station. Hang up when you hear the busy signal.The called party is alerted that a call is waiting. three types of calls: • • Lift the handset or press the Speaker button to answer on Speakerphone. Hang up the handset when the call is completed.
FORWARDING CALLS Icon You can forward your calls to another station, group of stations, or an external telephone number. Program a destination for the type of forwarding you want by moving the Selector Switch to the left and set the forwarding number for All, Busy, No Answer, and Busy/No Answer. LAST NUMBER REDIAL - To redial the last dialed telephone number, press the Func. soft key scroll to Last Redial and press OK. PHONE BOOK BUTTON - Provides direct access to the user’s phonebook of stored contacts.
FUNC. SOFT BUTTON - This function allows a user one touch easy access to many of the system features. When pressed, the following options are displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Direct Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup. The Navigation button can be used to scroll up and down the list of features under the Func. button.
BASIC MENUS The basic menus screen is displayed if you select the Menu from the soft menu at the left bottom of a idle screen. Using the Navigation button, move to a desired function, and press the OK button to execute the function. SOFT BUTTON STRUCTURE SECTION 4. PHONE FEATURES MENU SOFT BUTTON Item 1. Phonebook Sub-Item All Unassigned Search New Edit [+] 2. Call Log Call Description Shows the entire list of phone numbers stored in the phone.
Item 4. Conference 5. Service 6. Phone Sub-Item Description Allows a user to setup (show, add, and edit) a conference group to call multiple parties simultaneously to join the conference call. Allows a user to set the alarm clock function. Allows the user to set a timed reminder 1. Scheduler alarm to give an audible indication or alarm clock function. Allows the user to set many phone options for the phone such as ring tones, background screens, languages, etc. 1.
1. PHONEBOOK • NOTE: Personal phonebook is stored locally in phone memory. All Shows the entire list of phone numbers saved in the phone book. • • Press the Phonebook button—OR—press the Menu soft button, scroll to Phonebook, press OK, scroll to All, and then press OK. The entire list of phone numbers saved in the phone book is shown on the screen. Using the Navigation button, move to a desired number, and select the Call soft button to place a call.
DELETE / DELETE ALL 4. Short Message (SMS) This is the function used to delete an entry or all entries in the Call Log. This function is used to send and create internal short messages or text messaging. • • • • Press the Menu soft button, scroll to Call Log, press OK. Scroll to entry to delete. Press [+] soft button. Press Del. to delete the selected entry or Del All. Press the Yes to Delete entry. TO ADD A CALL LOG ENTRY TO PHONE BOOK • Press the Menu soft button, scroll to Call Log, press OK.
4. CONFERENCE [Group] 5. SERVICE This function allows a user to setup a conference group to call multiple parties simultaneously to join the conference call. Allows a user to set the alarm clock function. CREATING CONFERENCE GROUP • • • • • • Press the Menu soft button, scroll to Conference, and press OK. Press New soft button, enter phone number (up to 4 numbers) of the parties included in the Conference Group. Press the Call soft button to initiate the Conference Group.
4. Language AOM SOFT BUTTON • This function is used to display all 99 programmable feature buttons of the phone. The Navigation button can be used to scroll up and down the list of 99 programmable feature buttons under the AOM module. The feature buttons can be programmed by a technician. • Press the Menu soft button. Scroll to Phone and press OK. Select Language and press OK. Select English (Default English). Press the Save soft button. 5. Security • • • • • • Press the Menu soft button.
OUTSIDE CALLS MAKING CALLS FROM AOM Note: When making calls, internal or outside calls, in order to access the programmable button screens, press the AOM soft button. Then you can utilize the Navigation button to scroll the list. SECTION 5. OFFICESERV™ 7000 SYSTEM FEATURES • • When the desired number is highlighted, press the OK button. The number will be automatically dialed. UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device.
NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before dialing. BUSY STATION CALLBACK • The called station must release its first call or place it on hold before answering your camp-on. NOTES: 1.
INTERCOM CALLS CALL PROCESSING VOICE ANNOUNCE MODE SYSTEM HOLD When another station calls you, your keyset will sound a brief attention tone and you will hear the caller’s announcement. When you are connected to any call, press Hold. The call will flash at the keyset. If this call appears on a line button at other keysets, it will flash at those keysets also. • • • Press the Speaker button to turn on the microphone and speak handsfree— OR—lift the handset to reply.
HOLD RECALL CALL TRANSFER If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. Transfer is used to send any calls to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification. • • When your phone rings, lift the handset or press the Speaker button to answer the recall.
TRANSFER TO VOICE MAIL To Forward ALL Calls to Another Station This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this. To transfer a call directly to a voice mailbox: • • • • • • While on a call, press the VT button and dial the mailbox number. Hang up when dialing is completed. Dial 601 plus the extension or group number. Receive a confirmation tone and hang up.
GROUP CALL PICKUP To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 plus the desired group number (01-10 on the OfficeServ 7030, 01-20 on the OfficeServ 7200-S, 01-99, and 01-99 on the OfficeServ 7000 Series) or press the flashing Group Pickup button if available. NOTES: 1. A group pickup button can have an extender for a specific pickup group. 2.
LAST NUMBER REDIAL For the purposes of programming speed dial numbers, the programmable buttons are know as A, B, C, D, E, and F. To redial the last outgoing telephone number you dialed, press the Func. soft button, scroll to Last Redial, or dial 19. • • • • NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before you begin dialing. 2. Redial does not apply to intercom calls. • • • The A button is not used.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE NOTES: 1. The LED on the Page button will only light when an All Page is in progress. 2. If allowed by your system administrator you may be able to initiate a page from a speakerphone by pressing the Page key or dialing 55 without lifting the handset. To make an announcement through the keyset speakers in the idle condition: MEET ME PAGE • • • • • • • • • • • Lift the handset. Press the Func. soft button, scroll to Page button, press OK or dial 55.
AUTOMATIC PARK WITH PAGE BUTTON • • • While in conversation, press the Page button. The call is automatically parked at your station. Receive page tone and dial a desired page zone number. Make announcement indicating your extension number or the line number. Hang up. • • RETURNING MESSAGES • To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, press it and dial the number that was announced.
CONVENIENCE FEATURES LOGGING IN AND OUT If enabled, your SMT-i5210 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out. To log in: • • • At Extension Login Screen enter your ID which is your extension number. Scroll down to the password field and enter your station password Press on Save soft button or OK button.
CALLING THE DOOR PHONE/ ROOM MONITOR GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: You may call the door phone and listen to what may be happening outside or in another room. • • • • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door.
LOCKING YOUR KEYSET OFF-HOOK VOICE ANNOUNCE You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Keysets may receive a voice announcement while on another call. The calling station must have an OHVA button. When you are in DND, you cannot receive OHVA calls. The OHVA feature will work with intercom and transferred calls. • • • • Press Menu button, scroll to Phone, press OK. Scroll to Security option. Press OK.
IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group, you can receive calls to your extension number but not calls to the group number. If you have an IO GRP (IN/OUT GRP) button with the group number assigned. • • Press the IO GRP (IN/OUT GRP) button.The button indicator will be lit steady when your keyset is in the group.
• • Redial the new passcode. If successful, you will hear two beeps. Four beeps indicate an incorrect code to confirm, reenter the code again. Press Transfer to store the new passcode. tor to be lit solid to indicate this. Pressing the button while the button indicator is lit solid will cause the keyset to return to handset mode and the button indicator will go off.
DISPLAY SPEED DIAL NAME • This option allows you to view the name associated with a speed dial number as it is dialed. • • • • With you handset on-hook, press Transfer and then dial 110. Press 111 to turn DISP SPDNAME on or 110 to turn it off. Press Transfer to store your selection. CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations.This list can be from ten to fifty calls in a first in, first out basis.
DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering. Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings. Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number.
• • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to move cursor. Press Save soft button and then End soft button to store the name. MANAGING PROGRAMMABLE KEY ASSIGNMENTS You can manage your key assignments for easy one touch operation of frequently used features. • • • While on-hook, press Transfer and then dial 107. Use the Volume Up [+] or Volume Down [-] buttons to scroll through all of your programmable buttons. Press Transfer to exit programming.
VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on you Name/Number selection. To view Caller ID information for calls that have been camped-on to your keyset, press the Next button.
Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. SECTION 6. APPLICATIONS Voice Mail is one of the Subscriber Services available.
Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 5 6 7 8 9 # 0 * Group Private Messages Group Fax Only Messages Group Voice Only Messages Group Email Only Messages Pause, Resume Menu Prompting 1 Listen Menu 1 Personal Greetings Mailbox Administration Private Access Numbers
ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • • Dial the voicemail access number or press the key assigned to ring voicemail [VMMSG].
1 or 3 0 Play options. Pressing this key will play all the menu options available to you from this point. LISTENING TO OLD OR NEW MESSAGES 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. 1 Play / replay the message you just heard. # 11 Play the previous message. Move to the next message. This does not Save or Discard the current message - it is retained as new.
3 4 5 6 # Discard and Re-Record Set Message Attributes (Delivery Options) Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording Setting Message Attributes If after recording a message you select [4] you can set up any combination of the following delivery options: 1 2 3 4 5 , Urgent Delivery Return Receipt Requested Request a Call Back Private Delivery Reply Required Exit 4 ACCESS MANAGER The Access Manager allows the subscriber to set a number of options fo
6 Find Me Find Me, when enabled, will attempt to locate the subscriber by calling a list of preprogrammed phone numbers. The stored phone numbers are entered in 'Personal Services' [#][2] (if allowed by the Administrator). The stored telephone number list can contain up to 9 preprogrammed telephone numbers. The Find Me feature only use the first five.
5 Call Screening Greeting 6 Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name. 6 This option is available only if the Administrator has assigned you the 'Call Screening' feature. MAILBOX ADMINISTRATION Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.
3 Undelete When this function is activated, the Samsung Voicemail will allow you to undelete any messages that you have recently deleted (up to the programmed Daily Maintenance Time, which is set to 3 a.m. by Default the following morning). n From the Subscriber Services Menu press [6] for Mailbox Administration. n Press [3] for Deleted Messages. Deleted voice mail messages are temporarily stored in memory until 3 a.m. the following day.
to enter the days of the week and times you are generally available to talk to your callers. All other times you will be considered unavailable. 5 n Place a Direct Call Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a stored number (See Personal Services, 2 - Stored Numbers).
To activate this feature press the AME button. The associated indicator will be lit steady. Press again to turn off. If this key is pressed while a station is ringing (during forward no answer), the feature will be turned on for the current call only. SHORTCUTS While the caller is leaving a message or ringing you may: Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.
1. E-MESSAGE DELIVERY: Voice mail messages (.wav) and/or fax mail messages (.tiff ) are "delivered" to your Inbox with the appropriate attached file. 2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments, notifying you that you have a voice and/or fax mail message in your Voice Mail Box. • • • As a subscriber you can use either E-Message Delivery and/or E-Message Notification. As a subscriber you can have multiple e-mail addresses. (a maximum of 5 valid email addresses).
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
