™ mComet for GSM User Guide for Release 11.5.
Introduction About mComet About mComet Actsoft mComet User Guide January 31, 2012 ©2011 Actsoft, Inc. All rights reserved. Actsoft Confidential and Proprietary This document contains proprietary information subject to a non-disclosure agreement and is not to be released without prior written authorization from Actsoft, Inc. mComet, Comet Tracker (CT) and the Comet Tracker logo are trademarks of Actsoft, Inc. Samsung is a registered trademark of Samsung Electronics America, Inc. and its related entities.
mComet™ for GSM User Guide • • • • Serial IO LaserChamp Microvision Cordless Microvision Cordless (ROV) CV-Marc Handset Functionality Instructions in this document are intended to be independent of any particular handset brand, make or model. As such, only the software interface will be shown in most instances. In this release, illustrations are depicted using the Samsung SGH–A657 Bound™. Please see the user manual for your handset for specific instructions on button placement and features.
Introduction Contents Purpose and Audience This document is intended for users and administrators of the mComet cellular application. It provides the following information: • • • • • Installation and setup Configuration modification Modifying worker time statuses Working with various forms and orders Receiving communications in the field Detailed information on the Comet Tracker software is not provided in this document.
mComet™ for GSM User Guide What’s New in this Guide mComet Release 11.5.4 features the following enhancement(s): List View – On the Samsung SGH-A657 Bound, icon screens have been removed and replaced with a list view and new graphics. Revision History Version Date Comments 1.0 January 1, 2009 Manual redesign 2.0 April 21, 2009 Manual redesign 3.
Introduction Contents Contents About mComet ...........................................................................................................................................................i Installing mComet.....................................................................................................................................................7 Setting Application Options ................................................................................................................
mComet™ GSM User Guide Using Auto-Form ........................................................................................................................................................... 38 Archived Forms ........................................................................................................................................................................... 40 Adding Images to Forms ....................................................................................................
Installing/Uninstalling mComet Installing mComet Install the application on your handset before using mComet. For new releases of the application, you must uninstall the existing version of mComet (see Uninstalling mComet), and re-install the latest version of the application. A text message will display when a new version of the application is available. To install mComet: 1. From an idle screen, choose Menu. 2. Select MEdiaNet from the menu. 3. Press Options, and choose Enter URL. 4.
mComet™ GSM User Guide 6. On the Information screen, choose Save. 7. Choose Applications to install mComet in the Applications area of the My Stuff menu option. 8. Choose Select to download and install mComet to the Applications folder. 9. At the “mComet is saved to Applications folder on Phone. Would you like to open it now?” prompt, choose No. 8 Actsoft, Inc. www.actsoft.com Rev. 3.
Introduction Installing/Uninstalling mComet Setting Application Options Set mComet to display on the home screen for easy access. Refer to your handset user manual for specific instructions on this process. After you install mComet, it will be automatically sent to the Games and Applications folder. Perform the following steps to add the mComet icon to your handset’s home screen: 1. Choose Back twice, and then Yes to exit the browser. 2. On the Home screen, select My Stuff. 3.
mComet™ GSM User Guide 5. Select Lock from the menu. Now, mComet cannot be deleted. 6. Choose Back, highlight mComet and press the center navigation key to start the application. Additional Procedures for the Rugby II Create the following network profile to prevent http failure when using the Samsung Rugby II (SGHA847) handset. You must perform these steps when mComet is re-installed or upgraded. 1.
Introduction Installing/Uninstalling mComet 4. Select Options and choose Connections. 5. On the Connections screen, choose the network profile you created, and then choose Save. 6. If mComet is running on the handset, restart it to activate the new profile. Uninstalling mComet You must uninstall mComet before installing a new version of the application. Contact Actsoft Technical Support at 813-936-1511 for assistance with all uninstalls. Release 11.5.
Navigating mComet Handset Navigation mComet uses the navigation tools available on your handset to move through screens and menus. In this document, handset keys are represented using the keys available on the Samsung® SGH-A657 Bound™, illustrated here. If you are using a different handset model, keys may appear differently on your handset. For detailed information on how to use your handset model, see your handset user guide.
mComet™ GSM User Guide Navigation key To scroll through menus or lists, use the navigation keys. Press the appropriate side of the square to move up, down, left, or right. Softkeys To perform an action, press the Left or Right Softkey below the desired option on the screen. These keys appear on the left and right of the bottom of the screen. Space key To insert spaces between letters or words, use the Space key. Talk key To make a call, press the Talk key.
Getting to Know the Application Getting to Know the Application mComet provides several ways to navigate through the application: • Application Icons • Submenus • Lists Application Icons The icons shown below display on the Samsung Rugby II, and are standard for release 11.5.4. Icon Name Use Main Menu Screen Release 11.5.4 Supervisor Supervisors can change worker time statuses remotely. Timekeeping Manage workday time events, such as clocking in, clocking out, on /off break.
mComet™ GSM User Guide Clocked In Displays in upper right corner of screen to show clocked in status. Clocked Out Displays in upper right corner of screen to show clocked out status. Asterisk Displays next to a form field that has pre-set values for completion. Additionally, the asterisk indicates that the field is required. Camera Displays next to a camera-activated form field. Submenus Submenus change depending on where you are in the application.
Getting to Know the Application Asterisked field Drop-down arrow field Suspending and Returning to mComet If you need to exit mComet to make a phone call, or to use the handset menu: 1. Press the # key twice while on the Setup screen. 2. Choose ‘Yes’ at the ‘Do you want to minimize?’ prompt. mComet goes into a suspended status, but you are still logged in and the application continues to obtain and transmit data in the background. To return to the mComet menu, simply resume the application: 3.
mComet Setup Setting Up mComet Complete the setup process while you are in network coverage. Your account and user number will be stored on the handset. Choose Setup to change this information. Setup is included in the mComet Stand Alone mode. All archived forms on the handset will be deleted if the handset setup is modified. 1. From an idle handset screen, choose Menu and go to My Stuff. 2. On the My Stuff screen, choose Applications. 3. Choose the mComet icon to start the application.
mComet™ GSM User Guide Setting a Pin Code mComet allows you to set a pin code in two (2) areas to restrict access to: • • Application setup screens Supervisor screens Application Setup screens 1. Select Setup from the main menu. 2. Display the submenu and choose Set Pin. 3. On the Pin Code screen, enter up to 30 numeric characters for your pin code. 4. Select OK. The pin code is recorded and the Setup screen redisplays. 5. On the Setup screen, choose Done. For Supervisor screens 1.
mComet Setup 3. Enter the desired pin code, and choose OK. Changing the Pin Code 1. Select either Setup or Supervisor from the main menu. 2. Choose Set Pin. 3. Enter the Old Pin Code, and choose OK. To delete the Pin Code, enter the old Pin Code, and leave the Enter New Pin Code field blank. 4. Enter the New Pin Code, and choose OK. Release 11.5.
Using the Application Using the Application Clocking In When you are ready to begin work for the day, clock in to mComet. The time and date are recorded and displayed on the CT workstation. The icon in the top right corner of the screen shows your clocked in or clocked out status. Clocked out 1. Clocked in Select Timekeeping from the main menu. See Time Punch on page 34 for more information on using Time Punch for clocking in. The Timekeeping screen displays with your status of ‘Clocked Out’. 2.
mComet™ GSM User Guide Clock In screen fields are specified by your CT administrator. For information on completing Clock In fields using a barcode scanner, see Using the Barcode Scanner on page 58. 4. Choose Clock In again. The mComet main menu displays with the options available to you. The clocked in icon displays in the upper right portion of the screen. The main screen list of the Samsung SGHA657 Bound is shown below.
Using the Application 2. Display the submenu and choose Clock Out. 3. Complete Clock Out fields using the keypad or with a scanner, if required. For information on completing fields with a barcode scanner, see Using the Barcode Scanner on page 58. 4. Choose Clock Out again. The clocked out icon in the top right corner of the screen indicates that you are currently clocked out. Clocking On and Off Break Use mComet to indicate when you are on break.
mComet™ GSM User Guide End Break is now available, as it is the next status in the time cycle. 3. To end your break, choose End Break. Clocking On and Off Lunch Use Timekeeping to indicate when you are on or off lunch. Lunch status, time, and date are automatically recorded and displayed on the CT workstation. 1. Select Timekeeping from the main menu. See Time Punch on page 34 for more information on using Time Punch for clocking on or off lunch. 2. Display the submenu and choose Start Lunch.
Using the Application 3. To end your lunch, select End Lunch. Using Worker Status Use Worker Status to communicate updates on your availability. Before you choose a status, ‘No Status’ displays on the title bar. After you choose a status, the updated status will display. It is also displayed on the CT workstation. Clock in to see the Worker Status option on the main menu. Statuses can be linked to forms for additional information.
mComet™ GSM User Guide Now, your login is associated with your selected status until you change it. If you choose an incorrect status, repeat the process. Using Repeat Timer Alerts with Worker Statuses Repeat timer alerts can be linked to worker statuses to provide ongoing updates. With repeat timers, a time interval is associated with a status. For example, a 15-minute timer can be associated with a 'Started Route' status to estimate how long it takes a worker to reach a destination.
Using the Application Working with Time Entry Supervisors and workers can advance any worker to the next time cycle event using time entry. Configure time entry on the Options screen. For example, Use Employee Break or Use Timekeeping Break will include the Break event in the worker’s time status cycle.
mComet™ GSM User Guide Use Employee Break Choose Use Employee Break to include the On Break and Off Break events in the time status cycle. For example, if a worker is currently clocked in, the next event will be On Break. The On Break event will be available on the Supervisor screen. Use Employee Lunch Select Use Employee Lunch to include the On Lunch and Off Lunch events in the time status cycle. The lunch event will be available on the Supervisor screen. 30 Actsoft, Inc. www.actsoft.com Rev. 3.
Using the Application Using Supervisor Time Entry The fields that display for completion on the time entry screens are specified by your CT administrator. 1. Select Supervisor from the main menu. The Supervisor screen displays. 2. Choose Add. 3. Complete any required clock in fields and choose Clock In. Release 11.5.
mComet™ GSM User Guide After you have entered and completed the data for multiple workers, the Supervisor screen will display a listing of worker- or supervisor-entered records. 4. To record the next event for one worker, select the worker and choose an event. 5. To advance multiple worker statuses, check multiple workers, display the submenu and choose an event, such as Clock In or Lunch. Only the statuses logically affected by your selection will change. 6.
Using the Application Setting Up Worker Time Entry Worker time entry uses Time Punch to allow individual workers to advance themselves or any other worker to the next time cycle event. 1. Choose Setup from the main menu. 2. If prompted, enter the Pin Code on the Pin Code screen. If no pin code has been set, the Pin Code screen will not display. 3. Back on the Setup screen, display the submenu and select Options. The Options screen displays. 4.
mComet™ GSM User Guide Use Timekeeping Break Select Use Timekeeping Break to include the On Break and Off Break events in the time status cycle. If a worker is currently clocked in, the next event is On Break. Use Timekeeping Lunch Select Use Timekeeping Lunch to include the On Lunch and Off Lunch events in the time status cycle. Using Time Punch 1. Select Time Punch from the main menu. The Time Punch screen displays. Note that fields on the screen may vary. 34 Actsoft, Inc. www.actsoft.com Rev. 3.
Using the Application 2. Complete any required fields. 3. Display the submenu and choose a time status. 4. Choose Ok to confirm the status change. The worker’s changed time status will not display onscreen. Creating Landmarks You can create a landmark based on your current location. It is stored in the database and is available on the CT workstation. The landmark feature must be activated for your account by Actsoft Comet Tracker Support. Additionally, you may need to clock in to access this option. 1.
mComet™ GSM User Guide 2. Enter a name in the Name field. 3. Choose Done when you are finished. Activating Panic Mode Panic mode tracks users during an emergency. When panic mode is activated, mComet obtains and transmits new position information every 5 seconds. The CT workstation shows that the user has activated panic mode and displays position information. Panic mode is set up to work using the Talk handset key. 1. To activate panic mode, press the Talk handset key for 5 seconds.
Using the Application Working with Forms Use the Forms feature to record and store information on the handset. You can create a form for any type of job function (service call, delivery, customer visit, etc.). Forms is available only if it has been configured by your system administrator. Your system administrator creates the customized fields for data capture. When workers send completed form information from the handset, CT automatically records the date and time of completion.
mComet™ GSM User Guide 3. Enter the number of seconds between 1 (immediate) and 999 that mComet should wait before sending the scanned data to the server. Zero (0) is the default setting. Using Auto-Form There are two ways to use Auto-form: • Directly from the mComet main menu screen, if a default form exists in Comet Tracker • From an order listing on the Orders screen, if the order status has an associated form set From the Main Menu screen 1. Begin scanning from the mComet main menu screen.
Using the Application From an order listing 1. Choose Orders from the main menu. 2. Choose an order and begin scanning. The first field for the order is populated, and the next field is highlighted. Release 11.5.
mComet™ GSM User Guide As you continue to scan, the next field is highlighted and filled until you reach the last field. If you continue to scan after all fields are complete, the contents of the last field will be overwritten. The scanner must be re-enabled if it goes into Sleep mode (the LED stops blinking), or if you walk out of the scanner’s range. A Scanner Disconnected message will display on the handset. Repeat steps 1 – 6 in Enabling Bluetooth and Pairing the Devices.
Using the Application 4. Choose Send to send the information to the server, or display the submenu and choose Save to save the form to the handset. If you choose Cancel, you will have to confirm the action. 5. To work with an archived form, choose the archived form icon from the Form Type screen. 6. Select from the displayed listing of archived forms. For information on how to complete form fields using a barcode scanner, see Using the Barcode Scanner on page 58. Release 11.5.
mComet™ GSM User Guide Adding Images to Forms The Samsung SGH-A657 does not support image capture. Add images to form data to provide more detail. Forms with images must include a data value. 1. With a form or child form onscreen, display the submenu and select Camera. 2. Navigate to a camera field to invoke the camera automatically. Camera-activated fields are marked with a camera icon. 3. When the handset changes to image mode, press the center navigation key to capture the image. 4.
Using the Application 2. Complete the fields, entering up to 30 characters in each field. For information on how to complete fields using an optional barcode scanner, see Using the Barcode Scanner on page 58. 3. To add another child form, select More, or display the submenu for more child form options. 4. Choose Done when you are finished with the Child Form. 5. On the main form, choose Send to send both forms to the server. Or display the submenu and choose from Save or Cancel. Release 11.5.
mComet™ GSM User Guide Advanced Forms Advanced forms are an mComet additional feature. Depending on your company’s software agreement, you may not have access to advanced forms. Advanced forms allow companies to customize forms, or recreate paper forms for completion on the handset. The advanced form structure is designed in Comet Tracker. The corresponding forms display on your handset. Additionally, advanced forms are a Stand Alone function of mComet.
Using the Application Below is the process flow of the preceding scenario. Sample Service Call Workflow Legend Conditional Section: Non-Conditional Data/Action: Repeatable Fields: Start Customer Name Yes Under Warranty Perform Work Yes Description of Work Estimated Cost A Customer Accept Estimate Estimate Performed End Svc Call No End Svc Call No Yes End Svc Call A Parts Used Parts Needed Parts Used Job Completed Reason No Pt No Pt No.
mComet™ GSM User Guide 1. Select a form type from the Form Selection screen. 2. Begin the form, entering any required information. Click in each field to display data for selection. For fields with drop-down arrows, click inside the field and press the navigation key to display the data options. Conditional sections are shaded – note that additional information will display based on the choice you make for ‘Estimate Performed’. On the form below, the ‘Estimate Performed’ section is complete.
Using the Application 3. Enter the estimate dollar value in the ‘Estimated Cost’ field and select an answer to ‘Customer Accept Estimate’. Note that both the “Estimate Performed’ and ‘Customer Accept Estimate’ sections are shaded, indicating that they are conditional sections. 4. When you select ‘Yes’ to Customer Accept Estimate, the Parts Used repeatable form displays for completion. The ‘Parts Used’ section is a repeatable form, as indicated by the multiple page icon. Repeatable form Release 11.5.
mComet™ GSM User Guide 5. Click on the Parts Used section and the repeatable form displays, as shown below. Choose More to create and complete this form as many times as needed to list all parts used. 6. Add more information about the part type(s) used on the repeatable screens that follow, and choose Done. After you complete all necessary repeatable forms, the main form will redisplay for completion. 7. Continue to the next conditional section of the form, Job Completed. Select No. 48 Actsoft, Inc.
Using the Application 8. Enter the reason for the job status, and proceed to the Parts Needed repeatable form section. 9. Enter the parts needed in the repeatable form. Select More to add more repeatable forms, and Done when you are finished. 10. Back on the main form, continue with the next portion, the Return Date. Release 11.5.
mComet™ GSM User Guide mComet GSM release 11.5.4 does not support date/time fields. 11. Enter the Contact Phone, and choose Send. You can also display the submenu and choose Save to return to the form later. Additionally, you can select Save as Template if a form has certain data that you want repeated in subsequent forms, such as address and contact information. 50 Actsoft, Inc. www.actsoft.com Rev. 3.
Using the Application Working with Orders mComet Orders works with the CT and Comet Mobile Worker applications. Workers use the handset more for updating, delivering and confirming orders. Contact your system administrator to find out if you should use the Orders function. Reading Orders You can receive, view and update information about dispatched orders. You can also enter additional information about orders and update order status. Up to 200 orders at a time can be displayed on the handset.
mComet™ GSM User Guide 4. When you are finished reviewing order information, choose Back. The Order Screen redisplays. When an order has been read, the asterisk (*) no longer displays in front of the order. Updating Order Status When you use the handset to update order statuses, the updated status is displayed on the CT workstation. You must be clocked in to use the Status option with orders. Your CT administrator may set statuses so that they must be selected in a certain order.
Using the Application 3. When you are finished entering the required data in any linked forms, display the submenu and choose Done to submit the information to the server. The updated status displays in the order summary information on the handset, and on the CT workstation. 4. To cancel the status change and choose a different status, display the submenu and choose Cancel.
mComet™ GSM User Guide 2. Any new orders assigned to you are then displayed on the Order Screen, with an asterisk on the left. The asterisk indicates that the order has not been read. 54 Actsoft, Inc. www.actsoft.com Rev. 3.
Using the Application Viewing GPS Status Review your GPS status using the GPS Status option from the main menu. You may need to clock in to mComet in order to access this feature. 1. Select GPS Status from the main menu. If GPS is unavailable, the following will display: ‘GPS failed – Please try again in a clear view of the sky.’ 2. Review the information on the Tracking Status screen. 3. Choose Update to update the data, or choose Back to close the screen.
mComet™ GSM User Guide Working with Messaging Use Messaging to communicate with supervisors and other workers within your group. Communication groups are set up by your system administrator. A red circle on the envelope indicates that new messages have been received. 1. Choose Messaging from the main menu. Current messages in your Inbox will display. 2. Display the submenu and choose Refresh to display new messages, Sent Items to view sent messages, or Compose to begin a new message. 3.
Using the Application 5. Display the submenu and choose Delete to delete the message. Deleted handset messages are kept on the Comet Tracker server. 6. To type a response, choose Reply. 7. Press the center of the navigation key to display and add more recipients for your message response. 8. Navigate to the Message field, type a response and choose Send, or Cancel. Release 11.5.
mComet™ GSM User Guide Using the Barcode Scanner mComet can connect with a handheld scanner to scan barcodes. When you use a scanner, you do not have to manually enter data into form fields. 1. Navigate to one of the four (4) screens that allow barcode scans: • Form/Child form • Repeatable field • Clock In • Clock Out 2. Activate your scanner, and scan barcodes according to the manufacturer’s instructions. Scans may be unsuccessful if the data conflicts with form field constraints.
Using the Application 4. When your device is found, it will display on the screen. Highlight it and choose Select. The device will emit a corresponding tone, and the handset will prompt you to enter the pin code for the device. 5. Enter the default passcode for your device in the passcode field, and choose OK. Use the Clear key to correct any errors. Release 11.5.
mComet™ GSM User Guide 6. Choose Back and continue to do so until you are again at the idle screen. After a successful pairing, the handset will emit a tone and return to the main mComet menu. You are now ready to begin scanning. Resetting the Scanner If the scanner fails to connect properly or disconnects immediately, you may need to reset the scanner to the factory defaults. Exit mComet before resetting the scanner. 1.
Index Index Adding images to forms, 42 Advanced forms, 44 Advancing multiple worker statuses, 32 Alerts repeat timer, 28 Allowable fields for barcode scans, 58 Application requirements, iii Application icons, 15 Auto-form, 37 setting, 37 Auto-form timeout setting, 37 barcode scanner, 58 Barcode scanner attachment important notes, 60 resetting, 60 Bluetooth default pin, 59 enabling, 58 passcode, 59 Changing pin code, 21 Clocking in icon, 23 Clocking in, 23 Clocking on and off break, 25 Clocking on and off l
mComet™ GSM User Guide displaying, 16 Supervisor time entry, 31 Supported devices, i Suspending mComet, 17 Technical support and training, ii Time entry supervisor, 31 worker setup, 33 Time Punch, 34 Time records deleting, 32 Time statuses advancing multiple worker, 32 Tracking status Last Position, 55 62 latitude, 55 LCL, 55 longitude, 55 Sats, 55 screen data, 55 stored, 55 Time, 55 Type, 55 UTC, 55 uninstalling, 11 Updating order status, 52 Using time punch, 34 Working with forms, 37 Working with messa
Glossary Glossary Account number Asset Barcode scanner Child form Conditional section Comet Tracker (CT) Form GSM GPS Release 11.5.4 An Actsoft-issued number used to access mComet on the handset. Any object owned by a company that can be tracked, such as equipment. A device used to scan barcodes from objects into the handset. A subform that provides additional information about the main (or parent) form. A shaded area of a handset form that contains data that the user must respond to.
mComet™ GSM User Guide GPS Status Landmark Lat LCL Lon mComet Panic mode Pin code PTN Repeatable form ROV 64 A collection of handset user position data that consists of: • Last position • Time • Type • Sats • Lat • Lon • Stored • LCL • UTC A geographical location that users can mark and store in the handset for retrieval, such as an address on a delivery route. The latitude of the handset as recorded by the satellite(s). Found on the GPS Status screen. The current local time.
Glossary Sats SMS Stand Alone mode Time status cycle Type User number UTC Release 11.5.4 The number of satellites used for getting the current location. Found on the Tracking Status screen. A communication service standardized in the GSM mobile communication system, using standardized communications protocols allowing the interchange of short text messages between mobile telephone devices. An mComet mode that features only the Setup, Advanced Forms and Messaging functions of mComet.
©2012 Actsoft, Inc. All rights reserved. mComet, Comet Tracker and the Comet Tracker logo are trademarks of Actsoft, Inc. Samsung is a registered trademark of Samsung Electronics America, Inc. and its related entities. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
