Specifications
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Digital Video Security System Technology
GVI Warranty / Terms & Conditions
Warranty / Terms And Conditions
LEGAL
WARRANTY:
GVI Security, Inc. (dba Samsung CCTV) warrants all Samsung CCTV products to be free from defect in material or workmanship, and will remedy any such defect according to the terms of this Limited Warranty. All Samsung CCTV prod-
ucts are warranted for a period of TWO YEARS with the exception of DVR hard drives, VCR heads/assemblies, and all “Do It Yourself” Surveillance Systems, which are warranted for ONE YEAR.
Samsung CCTV at its discretion*, will replace or credit any defective component(s) of Samsung CCTV products at no charge for a period of 120 days from date of invoice.
Beyond 120 days Samsung CCTV will repair at no charge, any defective component(s) of Samsung CCTV products for the initial twenty four (24) months from the date of invoice except for DVR hard drives and VCR heads, which are war-
ranted for a period of twelve (12) months from date of invoice. Only Samsung SHR 2000/4000 series DVR’s are warranted for a period of 3 years from date of invoice including with their original hard drive. If the unit is field upgraded with
other hard drives the SHR DVR will still have a 3 year limited warranty.
*The following requirements must be followed in full or warranty service and/or shipments will not be honored.
To make request for credit, replacement or claim for service under this Limited Warranty the original purchaser must obtain a Return Authorization Number (RA#) from Samsung CCTV and return the Samsung CCTV product, shipping prepaid,
in the original shipping container (or equivalent) assuming the risk of loss or damage in transit. The assigned RA# must be clearly marked on the outside of the shipping container, and all original power cords, software, manuals, etc. must be
included. A written receipt/invoice for the Samsung CCTV product, showing the date of purchase, dealer’s name, and both the model and serial numbers of this product must accompany any request for credit, replacement, or claim for work
to be performed under this Limited Warranty. Samsung CCTV RA# will be honored domestically for 30 days and internationally for 45 days from date of issue.
This Limited Warranty shall not apply if the product has damage due to abuse, misuse, misapplication, accident, or as a result of service or modification by any other than an authorized Samsung CCTV Service Center. If a product is returned
to Samsung CCTV for replacement or repair and no problem is found the purchaser will be billed a $50.00 fee for inspection as well as all associated freight charges. Any product that is returned to Samsung CCTV for replacement or credit
without all original power cords, software CDs, manuals, etc. will be charged a 25% restocking fee and only receive partial credit.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE ON THE FACE HERE OF AND DESCRIBED ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE RESPECTIVE WARRANTY
PERIOD DESCRIBED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Samsung CCTV SHALL NOT BE RESPONSIBLE OF LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS ARISING FROM THE USE OF THIS PRODUCT. Some states do not allow the exclusion or limitation
or incidental or consequential damages, so the above exclusion may not apply to you. Additional information on obtaining service under Limited Warranty is available by contacting the Samsung CCTV dealer from whom the product was
purchased or by contacting Samsung CCTV directly at 888-595-2288 or 972-245-7353.
This Limited Warranty applies to all Samsung CCTV products. However, the procedure for obtaining service may vary outside the continental United States. Contact your Samsung CCTV dealer for such warranty service information. This
warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
TERMS & CONDITIONS
Governing Terms & Conditions: Sales of the security video surveillance products by GVI Security, Inc. dba Samsung CCTV (the company) are made only to the company’s authorized dealers/distributors on the company’s standard
terms & conditions of sales, which are set forth herein (“the terms and conditions”). These terms and conditions may be modified or supplemented only by written documents separately signed by the company’s authorized personnel at
its headquarters in Carrollton, Texas. Any terms and conditions contained in any purchase order or other form used by dealer/distributor to order a CCTV product which are different from, in addition to, or in any way inconsistent with
these terms and conditions shall be of no force or effect whatsoever.
Products:
The company reserves the right from time to time, to add or discontinue any product from those offered for sale by the company or to modify the specifications of any product without notice to the dealer/distributor.
Acceptance of Order: Salespersons or any other representatives of the company are only authorized to solicit orders from dealers/distributors and have no authority to accept orders on behalf of the company. All orders become
effective only if, and when approved and accepted in writing by the company by the issuance of its order acknowledgement. The company reserves the right to refuse any order.
Change or Cancellation of Accepted Order: Dealer/distributor may not change or cancel an accepted order without the prior written consent of the company. Cancellations accepted by the company will be conditioned on the
payment by the dealer/distributor if the company’s cancellation charges in accordance with the company’s cancellation policy in effect at the time of cancellation.
Price:
Unless otherwise specified in the company’s order acknowledgement or a written quotation from the company to the dealer/distributor each order is accepted subject to the following: All prices, quotations, shipments and deliveries by the
company are F.O.B. Carrollton, Texas / All prices are subject to change without notice / Price in effect at the time of the order is placed / All transportation and other delivery costs are for the account of the dealer/distributor
Taxes: The purchase price for a product does not include any taxes, which may be applicable to the purchase, sale, value, use and transportation of the product. The dealer/distributor agrees to pay such taxes or alternatively to
reimburse the company upon demand for any such taxes which the company is liable for the collection of payment. Dealer/distributor may, in lieu, of such payment provide to the company, evidence of the issue of tax exemption
certificate acceptable to the appropriate taxing authority.
Delivery Title and Risk: Unless otherwise specified in the company’s acknowledgment, the company reserves the right to ship all or any part of the product specified in any accepted order. Title to the products shall pass to the
dealer/distributor and the dealer/distributor shall assume all risk and liability for loss, damage or destruction to such products after delivery to the carrier. If dealer/distributor should receive delivery of any product in damaged condition
or should a shortage occur, dealer/distributor shall report such damage or shortage to the delivery carrier and to the company within 48 business hours of receipt of goods by dealer/distributor. Any loss or shortage occasioned by
damage occurring in transit will be for the account of dealer/distributor. Unless otherwise mutually agreed upon in writing, shipping dates are approximate and the company shall not incur any obligation or liability to the dealer/distributor
for failure to ship by the estimated shipping date or any other date. The company reserves the right to ship the products in a single or multiple shipments.
Force Majeure: If the company’s performance of its obligations under any accepted order is delayed or made impossible or commercially impractical due to any cause beyond the company’s reasonable control (including, without
limitation, acts of God, labor disputes, compliance with government regulations, equipment failure, shortages in transportation, inability to obtain necessary materials/products, defects or delays in performance by company’s suppliers or
requirements of testing or product approval authorities) the company shall have such reasonable additional time within which to perform the accepted order as may be reasonably necessary under the circumstances. In the event that
the company is unable to obtain sufficient products to meet all demands from customers, the company shall have the right to allocate delivers to it’s customers in any manner which the company may, in its sole discretion, determine
to be equitable.
Payment: The dealer/distributor shall make payment of the purchase price for the products in full to the company within the payment and credit terms granted by the company. The company reserves the right at any time to require
the dealer/distributor to provide satisfactory security for the due payment of the purchase price for the products in addition to the security interest reserved pursuant to the “Security” section. Failure to provide such security will entitle
the company to hold further shipment until such security is provided or to cancel the accepted order or so much of it as remains unfilled.
Security: The company reserves, until payment in full for the products is received, a purchase money security interest in all products sold to the dealer/distributor under each accepted order. A copy of the dealer/distributor contract
with the company may be filed as a financing statement with the appropriate state authorities to protect the company’s security interest in the products.
Default: If the dealer/distributor fails to make payment in full for the products within the time period set forth above or within the time period expressly agreed upon in writing by the parties, such failure to pay on time constitutes a material
breach of contact by the dealer/distributor permitting the company to suspend delivery under any accepted order or other contact between the dealer/distributor and the company. The dealer/distributor shall pay to the company an added
service charge of 1 ½% per month (or the legal maximum allowed in the dealer/distributor’s state) on all delinquent invoices or portion thereof until paid. In the event that the company is required to take legal action, dealer/distributor
shall pay all collection fees and/or attorney’s fees plus any court costs.
Guarantor: The company may from time to time require a third party guarantor to guarantee payment of the company’s invoices submitted to the dealer/distributor under the terms of an accepted order. The guarantor shall agree to pay
outstanding invoices within the agreed payment terms for the accepted order and in addition a service charge of 1 ½% per month or the legal maximum allowed in the dealer/distributor’s state) on all delinquent invoices or portion thereof
until paid. In the event that the company is required to take legal action, including the use of a collection agency to collect past due amounts, the guarantor shall pay all collection fees and/or attorney’s fees plus any court costs.
Returns:
Authorizations and instructions for the return of any product must be obtained by dealer/distributor before returning any product for any reason. The product must be returned with complete identification, freight prepaid and in
accordance with the company’s most current return policies and procedures or it will not be accepted. For a copy of the most current returns policies and procedures call GVI Security, Inc. dba Samsung Service Center at 1-888-595-2288.
All items returned for credit are subject to inspection upon receipt and a restocking charge. In no event will the company be responsible for any product returned without proper authorization or identification.
Installation and Service: Advice, Assistance, or Training: The company assumes no obligation or liability for any advice, technical assistance or training provided by the company to the dealer/distributor with respect to products,
or for any results occurring as a result of the application of such advice, technical assistance, or training and the dealer/distributor shall have sole responsibility for selection and specification of the products appropriate for the end use
of such products and for the proper installation and servicing of such products.
Waiver: Waiver by the company of any breach of any of the terms and conditions shall not be construed as a waiver of any other breach, and the failure by the company to exercise any right arising from any default of dealer/distributor
hereunder shall not be deemed to be a waiver of such right, which may be exercised at any subsequent time.
Patents: The company shall indemnify and save dealer/distributor harmless from any judgment for damages and/or costs which may be rendered against dealer/distributor in any suite brought against dealer/distributor on account of
the infringement of any U.S. patent by any product supplies by the company providing that the dealer/distributor promptly notifies the company of the commencement of any suit and authorizes the company to settle or defend such
suit at the company may see fit and provided further that dealer/distributor renders every reasonable assistance which the company may require in defending such suit.
Assignment: Dealer/distributor shall not assign its rights or delegate its duties, responsibilities or obligations arising under any accepted order, in whole or in part without the prior written consent of the company. Any actual or attempted
assignment without the company’s prior written consent shall entitle the company to cancel such accepted order upon written notice to dealer/distributor.
Termination: Company may terminate any accepted order or part thereof for any reason at the company’s convenience upon written notice to dealer/distributor. Dealer/distributor hereby waives all claims for consequential damages
resulting from or relating to such termination, including, without limitation, any lost products or loss of anticipated profits and to accept as its sole remedy for termination the reasonable additional costs of obtaining substitute goods of
the same quantity and quality as the products provided that in no event shall such costs exceed the price of the accepted order or part thereof so terminated as stated on the company’s acknowledgement. Any claim for adjustment
not submitted within sixty (60) days from the date of such termination shall be deemed to have been waived by dealer/distributor.
Governing Law: These terms and conditions and each accepted order shall be governed by the law of the State of Texas without regard to Texas principles or rules of conflicts of laws that might require the applicant of the law of
another jurisdiction.