دليل المستخدم
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ﺎﺕ
6-
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. ﻣﺴﺆﻭﻟﻴﺔ ﺧﺪﻣﺔ اﻟﺪﻓﻊ )اﻟﺘﻜﻠﻔﺔ اﻟﺘﻲ ﻳﺘﺤﻤﻠﮫﺎ اﻟﻌﻤﻼء(
ﻋﻨﺪ ﻃﻠﺐ اﻟﺨﺪﻣﺔ، ﻗﺪ ﻧﺤﺼﻞ ﻣﻨﻚ ﻋﻠﻰ ﺭﺳﻮﻡ ﻣﻘﺎﺑﻞ ﺯﻳﺎﺭﺓ ﺃﺣﺪ اﻟﻔﻨﻴﻴﻦ ﻓﻰ اﻟﺤﺎﻻﺕ اﻟﺘﺎﻟﻴﺔ ﺑﻐﺾ اﻟﻨﻈﺮ ﻋﻤﺎ ﺇﺫا ﻛﺎﻥ اﻟﺠﻬﺎﺯ ﻻ ﻳﺰاﻝ
ﻓﻲ ﻓﺘﺮﺓ اﻟﻀﻤﺎﻥ ﺃﻡ ﻻ.
ﻋﺪم ﻭﺟﻮد ﻋﻴﺐ ﺑﺎﻟﻤﻨﺘﺞ
ﺗﻨﻈﻴﻒ اﻟﻤﻨﺘﺞ ﺃﻭ ﺗﻌﺪﻳﻠﻪ ﺃﻭ ﺷﺮح ﻃﺮﻳﻘﺔ ﻋﻤﻠﻪ ﺃﻭ ﺇﻋ
ﺎﺩﺓ ﺗﺮﻛﻴﺒﻪ ﻭﻏﻴﺮھﺎ.
zﺇﺫا ﻗﺪﻡ اﻟﻔﻨﻲّ ﺑﻌﺾ اﻹﺭﺷﺎﺩاﺕ ﺣﻮﻝ ﻛﻴﻔﻴﺔ اﺳﺘﺨﺪاﻡ اﻟﻤﻨﺘﺞ ﺃﻭ ﻗﺎﻡ ﺑﺘﻌﺪﻳﻞ ﺑﻌﺾ اﻟﺨﻴﺎﺭاﺕ ﻓﻘﻂ ﺩﻭﻥ ﻓﻚ اﻟﻤﻨﺘﺞ.
zﺇﺫا ﻛﺎﻥ اﻟﺨﻠﻞ ﺃﻭ اﻟﻌﻴﺐ ﻳﺮﺟﻊ ﺇﻟﻰ ﻋﻮاﻣﻞ ﺑﻴﺌﻴﺔ ﺧﺎﺭﺟﻴﺔ )اﻹﻧﺘﺮﻧﺖ ﺃﻭ اﻟﻬﻮاﺋﻲ ﺃﻭ اﻹﺷﺎﺭﺓ اﻟﺴﻠﻜﻴﺔ ﻭﻏﻴﺮھﺎ.(.
zﺇﺫا ﺗﻤﺖ ﺇﻋﺎﺩﺓ ﺗﺮﻛﻴﺐ ﻣﻨﺘﺞ ﺃﻭ ﺃﺟﻬﺰﺓ ﺗﻢ ﺗﻮﺻﻴﻠﻬﺎ ﺑﺸﻜﻞ ﺇﺿﺎﻓﻲ ﺑﻌﺪ ﺗﺮﻛﻴﺐ اﻟﻤﻨُﺘﺞ اﻟﺬﻱ ﺗﻢ ﺷﺮاﺅﻩ ﻷﻭﻝ ﻣﺮﺓ.
zﺇﺫا ﺗﻤﺖ ﺇﻋﺎﺩﺓ ﺗﺮﻛﻴﺐ ﻣﻨﺘﺞ ﺑﻐﺮﺽ ﻧﻘﻠﻪ ﺇﻟﻰ ﻣﻜﺎﻥٍ ﺃﻭ ﻣﻨﺰﻝ ﻣﺨﺘﻠﻒ.
zﺇﺫا ﻃﻠﺐ اﻟﻌﻤﻴﻞ ﺑﻌﺾ اﻹﺭﺷﺎﺩاﺕ ﺣﻮﻝ ﻛﻴﻔﻴﺔ اﻻﺳﺘﺨﺪاﻡ ﺑﺴﺒﺐ ﻣﻨﺘﺞ ﺷﺮﻛﺔ ﺃﺧﺮﻯ.
zﺇﺫا ﻃﻠﺐ اﻟﻌﻤﻴﻞ ﺑﻌﺾ اﻹﺭﺷﺎﺩاﺕ ﺣﻮﻝ ﻛﻴﻔﻴﺔ اﺳﺘﺨﺪاﻡ اﻟﺸﺒﻜﺔ ﺃﻭ ﺑﺮﻧﺎﻣﺞ ﻟﺸﺮﻛﺔ ﺃﺧﺮﻯ.
zﺇﺫا ﻃﻠﺐ اﻟﻌﻤﻴﻞ ﺗﺜﺒﻴﺖ ﺑﺮﻧﺎﻣﺞ ﻭﺇﻋﺪاﺩﻩ ﻟﻠﻤﻨﺘﺞ.
zﺇﺫا ﻗﺎﻡ ﻓﻨﻲّ اﻟﺨﺪﻣﺔ ﺑﺈﺯاﻟﺔ ﺃﻭ ﺗﻨﻈﻴﻒ اﻷﺗﺮﺑﺔ ﺃﻭ ﺃﻳﺔ ﻣﻮاﺩ ﻏﺮﻳﺒﺔ ﻣﻦ ﺩاﺧﻞ اﻟﻤﻨﺘﺞ.
zﺇﺫا ﻃﻠﺐ اﻟﻌﻤﻴﻞ ﻋﻤﻠﻴﺔ ﺗﺮﻛﻴﺐ ﺇﺿﺎﻓﻲ ﻟﻤﻨﺘﺞ ﺑﻌﺪ ﺷﺮاﺋﻪ ﻣﻦ ﺧﻼﻝ ﻣﻮاﻗﻊ اﻟﺘﺴﻮﻕ اﻟﻤﻨﺰﻟﻲ ﺃﻭ اﻟﺘﺴﻮﻕ ﻋﺒﺮ اﻹﻧﺘﺮﻧﺖ.
ﺣﺪﻭﺙ ﺗﻠﻒ ﻟﻠﻤﻨﺘﺞ ﺑﺴﺒﺐ ﺧﻄﺄ ﻣﻦ اﻟﻌﻤﻴﻞ
ﺣﺪﻭﺙ ﺗﻠﻒ ﺑﺴﺒﺐ ﺳﻮء اﺳﺘﺨﺪاﻡ اﻟﻌﻤﻴﻞ ﺃﻭ ﺧﻄﺄ ﻓﻲ اﻹﺻﻼح.
ﺇﺫا ﺗﻠﻒ اﻟﻤﻨﺘﺞ ﺑﺴﺒ
ﺐ؛
zﺗﺄﺛﻴﺮ ﺧﺎﺭﺟﻲ ﺃﻭ ﺳﻘﻮﻁ اﻟﻤﻨﺘﺞ.
zاﺳﺘﺨﺪاﻡ ﻣﺴﺘﻠﺰﻣﺎﺕ ﺃﻭ ﻣﻨﺘﺠﺎﺕ ﺗُﺒﺎع ﻣﻨﻔﺼﻠﺔ ﻟﻢ ﺗﻮﺻﻲ ﺑﻬﺎ ﺷﺮﻛﺔ Samsung.
zاﻻﺳﺘﻌﺎﻧﺔ ﺑﺸﺨﺺ ﺑﺨﻼﻑ ﻣﻬﻨﺪﺱ ﺗﺎﺑﻊ ﻟﺸﺮﻛﺔ ﺻﻴﺎﻧﺔ ﺧﺎﺭﺟﻴﺔ ﺃﻭ ﺷﺮﻳﻚ ﻟﺸﺮﻛﺔ Samsung Electronics Co., Ltdﻹﺻﻼح اﻟﺠﻬﺎﺯ.
zﺗﺠﺪﻳﺪ اﻟﻤﻨﺘﺞ ﺃﻭ ﺇﺻﻼﺣﻪ ﻣﻦ ﻗِﺒﻞ اﻟﻌﻤﻴﻞ.
zاﺳﺘﺨﺪاﻡ اﻟﻤﻨﺘﺞ ﻣﻊ ﺟﻬﺪ ﻛﻬﺮﺑﻲ ﻏﻴﺮ ﻣﻨﺎﺳﺐ ﺃﻭ ﻣﻊ ﺗﻮﺻﻴﻼﺕ ﻛﻬﺮﺑﻴﺔ ﻏﻴﺮ ﻣﻌﺘﻤﺪﺓ.
zﻋﺪﻡ اﺗّﺒﺎع "اﻟﺘﻨﺒﻴﻬﺎﺕ" اﻟﻮاﺭﺩﺓ ﻓﻲ ﺩﻟﻴﻞ اﻟﻤﺴﺘﺨﺪﻡ.
ﻣﺤﺘﻮﻳﺎﺕ أﺧﺮﻯ
zﻓﻲ ﺣﺎﻟﺔ ﺗﻠﻒ اﻟﻤﻨﺘﺞ ﺑﺴﺒﺐ ﻛﺎﺭﺛﺔ ﻃﺒﻴﻌﻴﺔ )ﻛﺎﻟﺘﻠﻒ اﻟﻨﺎﺗﺞ ﻋﻦ اﻟﺒﺮﻕ ﻭاﻟﺤﺮاﺋﻖ ﻭاﻟﺰﻻﺯﻝ ﻭاﻟﻔﻴﻀﺎﻧﺎﺕ ﻭﻏﻴﺮھﺎ(.
zﻓﻲ ﺣﺎﻟﺔ اﺳﺘﻬﻼﻙ ﺟﻤﻴﻊ اﻟﻤﻜﻮﻧﺎﺕ اﻟﻘﺎﺑﻠﺔ ﻟﻼﺳﺘﻬﻼﻙ )اﻟﺒﻄﺎﺭﻳﺔ ﻭاﻟﺤﺒﺮ ﻭﻟﻤﺒﺎﺕ اﻟﻔﻠﻮﺭﺳﻨﺖ ﻭﺭﺅﻭﺱ اﻟﻄﺒﺎﻋﺔ ﻭاﻟﻬﺰّاﺯ ﻭاﻟﻤﺼﺒﺎح ﻭاﻟﻤﺮﺷﺤﺎﺕ
ﻭاﻷﺷﺮﻃﺔ ﻭﻏﻴﺮھﺎ.(.
ﻗﺪ ﻳﺘﻢ ﺩﻓﻊ ﺭﺳﻮﻡ ﺧﺪﻣﺔ ﻓﻲ ﺣﺎﻟﺔ ﻃﻠﺐ اﻟﻌﻤﻴﻞ اﻟﺤﺼﻮﻝ ﻋﻠﻰ ﺧﺪﻣﺔ ﻣﻊ ﻋﺪﻡ ﻭﺟ
ﻮﺩ ﻋﻄﻞ ﺑﺎﻟﻤﻨﺘﺞ. ﻟﺬا، ﻳُﺮﺟﻰ ﻗﺮاءﺓ "ﺩﻟﻴﻞ
اﻟﻤﺴﺘﺨﺪﻡ" ﺃﻭﻻً.