Technical information

The information in this bulletin is published for experienced repair technicians
only and is not intended for use by the public. It does not contain warnings to
advise non-technical individuals of possible dangers in attempting to service a
product. Only experienced professional technicians should repair products
powered by electricity. Any attempt to service or repair the product or products
dealt with in this information by anyone else could result in serious injury or
death. Information provided in this bulletin is subject to change or update with-
out notice.
Phone: [phone]
Samsung Electronics America
85 Challenger Road
Ridgefield Park, NJ 07660
Page 9
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk
reduction technology) that uses metal ball bearings and advanced electronics to locate the sweet spin spot when the
drum reaches 300 rpm. Next, you tell the customer that at that point, the unit becomes very steady and balanced. Fi-
nally, you start the “Quick Spin” mode. The washer’s LCD panel displays the machine’s rpm’s as the customer watches
it speed up. The customer will see the unit settling in at 300 rpm, confirming that it’s working correctly and that you un-
derstand the product completely! This will build customer confidence in you and the product!
To close, the Fast Track manuals are among the most valuable tools you can add to your tool bag. They are the key to
quick, accurate diagnoses of all Samsung appliances. What’s more, they’re FREE. Make it a habit: Before you run any
service call, download the Fast Track manual for that unit and print it out. You’ll be glad you did.
Are Fast Track Manuals Part of Your Tool Bag?
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