Volume 7, Issue 5 Home Appliances Newsletter May, 2012 Samsung Electronics America Samsung Tech Talk Your source for service information Samsung Soft Skills Training Now Live on Plus 1! Inside this issue: Jim Foster Samsung Soft Skills 1 Training Now Live on Plus 1! The New Samsung SC- 9670 Canister Vacuum 2 Make Dishwasher Servicing Easier with a Dishwasher Extension Kit 4 Are Fast Track Manuals Part of Your Tool Bag? 7 Troubleshooting Samsung Heated Mold Ice Makers 10 Accessing and Using th
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk The New Samsung SC-9670 Canister Vacuum Tony Perkins Regional Technical Trainer Although they’ve been out in other markets for several years, Samsung vacuums have just arrived in the USA this year. The new SC-9670 Canister Vacuum is now making its 2012 debut. Below are some service cautions and disassembly/reassembly tips for the vacuum’s Flexible hose with Control Handle.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk The New Samsung SC-9670 Canister Vacuum continued For additional technical information on the SC-9670 Vacuum Cleaner, please check out the training video located on the plus1solutions.net website (https://my.plus1solutions.net/), in the “on-demand” training section under appliances. See the screen shot below.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Make Dishwasher Servicing easier with a Dishwasher Extension Kit Keith Robinson Manager, HA Product Support Troubleshooting dishwashers can be a frustrating experience: Dishwashers, in their normal, under-the-counter operating space, do not provide easy access to areas that techs need to view operations and troubleshoot problems.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Make Dishwasher Servicing easier with a Dishwasher Extension Kit continued Connection Instructions: 1. Remove power from the dishwasher by shutting off the home’s main breaker. 2. Turn off the water source to the dishwasher. 3. Disconnect the dishwasher from all its connections (power, water, drain) and then remove the dishwasher completely from its normal operating location.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Make Dishwasher Servicing easier with a Dishwasher Extension Kit continued This setup will give you access to areas that are not available when the unit is in its normal under cabinet position.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Are Fast Track Manuals Part of Your Tool Bag? Nicholas Webert Regional Technical Trainer Located on GSPN under service tips are Samsung’s Fast Track Manuals. Are you printing these and taking them with you on each job? If you said “NO”, then you really need to read this article! Fast Track manuals are an invaluable source of information.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Are Fast Track Manuals Part of Your Tool Bag? continued 1. Here’s where your meter leads go. 2. Here are the testing voltages with the door open or closed. 3. With the power off, here’s the correct resistance at the lock. Another Example Here’s another example of how useful Fast Tracks can be. A customer tells you that their washer shakes badly when it starts the spin cycle.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Are Fast Track Manuals Part of Your Tool Bag? continued reduction technology) that uses metal ball bearings and advanced electronics to locate the sweet spin spot when the drum reaches 300 rpm. Next, you tell the customer that at that point, the unit becomes very steady and balanced. Finally, you start the “Quick Spin” mode. The washer’s LCD panel displays the machine’s rpm’s as the customer watches it speed up.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Troubleshooting Samsung Heated Mold Ice Makers Wes Sirois Assistant Manager, HA Product Support 7 Cube 9 Cube Troubleshooting a No Ice Condition All troubleshooting should begin with verification that the freezer temperature is low enough for ice to be produced. A freezer should maintain a temperature at or below 1°F for proper cooling and ice making.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Troubleshooting Samsung Heated Mold Ice Makers continued Heated Mold Ice Maker Temperature vs. Resistance and Voltage Chart Temperature -5.8°F -4.0°F -2.2°F -0.4°F 1.4°F 3.2°F 5.0°F 6.8°F 8.6°F 10.4°F 12.2°F 14.0°F 15.8°F 17.6°F Resistance (Ω s) 60818 58014 55354 52830 50438 48168 46012 43965 42021 40176 38421 36752 35167 33656 On models with a separate ice room, activate Forced Compressor run mode.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Troubleshooting Samsung Heated Mold Ice Makers continued Defeat the door open switch to keep the fans running and verify the ice room fan is sending cold air up from the freezer out onto the icemaker. If no cold air is being supplied to the ice room, check the ice room fan located behind the freezer evaporator cover.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module Juan Morales Regional Technical Trainer Service Mode lets you verify the operation of a Samsung washing machine and perform troubleshooting. On Samsung’s new WF457 Wi-Fi washing machine, you can access the Service Mode two ways : With the unit powered on, but not running a cycle. During all washing cycles Instructions for accessing the Service Mode under both conditions are below.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module continued During a Wash Cycle Once the unit is in Service Mode, you can access various modes by tapping the following keys: Page 14
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module continued Diagnostic Code Check Mode Diagnostic Code Check Mode is used to bring up the stored diagnostic codes (error codes for service technicians). To Enter: 1. Press “3” while in Service Mode. 2. To cycle through the error codes, press the up/down arrows.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module continued Board Input Test Mode Board Input Test Mode lets you access the following information: The water temperature in Celsius. The water temperature in Fahrenheit. The door status (OP if open, CL if closed). The Door Lock Switch status (UL if unlocked, LO if locked). The Water Level Frequency To Enter: 1. Press “TEST” while in Service Mode. 2.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module continued Quick Spin Test The Quick Spin Test lets you manually spin the motor so that it reaches maximum RPM. To Enter: 1. Press “SPIN” while in Service Mode. 2. Once the Spin speed reaches the maximum RPM, the speed drops immediately. 3.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Accessing and Using the WF457’s Service Module continued Exiting Service Mode Page 18
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Releasing the WA5471/51 Top Load Washer Door Lock Tony Perkins Regional Technical Trainer The scenario: You arrive at a service call to find a Top Load washer full of musty water, clothing and, of course, the lid is locked and will not release. Ordinarily, this would lead you to get out the big tool box and begin disassembly. However, that may not be necessary on the new Top Load washers (WA5471 or WA5451).
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk Releasing the WA5471/51 Top Load Washer Door Lock continued Note: You can also use this procedure to check both the lock and unlock functions. To lock the door, simply reverse the battery poles, and then reapply. Please Send Us Your Comments! Something you’d like to see in the Samsung Tech Talk Newsletter? If there a topic/issue we haven’t covered that you’d like us to write about, LET US KNOW! Please send your comments to: training@sea.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk GSPN Updates Jeff Brutman Senior Staff, Publications We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs: http://gspn3.samsungcsportal.com/ HA Service Bulletins uploaded to GSPN in April, 2012: Bulletin Number ASC20120409001 Subject Freezer Drawer is not closing.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk 2012 RTC Home Appliance Training Samsung HA Training 2012 Being held at one of our Regional Training Centers! For 2012, Samsung introduces a new way of training. To help you with your demanding schedule, updated training on new 2012 products will be two days long. To be eligible to attend the two day training session, techs must have attended and successfully completed 2011 HA product training in one of our training centers.
Volume 7, Issue 5 Home Appliances Newsletter Samsung Tech Talk 2012 Home Appliance Training Now On-Line on Plus 1! Jim Foster Manager, Training /Publications Samsung is pleased to announce that 2012 Appliance Certification courses are now online. Keep your skills up–to-date on our latest models! Go on line and take a course today. Click here to access Plus 1: https://my.plus1solutions.
