iDCS_Keyset_User_Guide_Cover.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 1 iDCS KEYSET USER GUIDE for OfficeServ™ 100, OfficeServ™ 500 and OfficeServ™ 7000 Series December 2009 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 2 Copyright 2006-2009 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems— without express written permission of the publisher of this material.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 3 TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ..............................................2–10 ......................................................11 ADDING AN iDCS 14B KEY STRIP ........................................12 ADDING A KEYSET DAUGHTERBOARD MODULE ...............................................................................
idcs_keyset.qxp 12/9/2009 9:07 AM Page 4 Forwarding Calls......................................................................................................23–25 Call Pickup ........................................................................................................................25 My Group Pickup............................................................................................................25 Privacy Release...................................................................
idcs_keyset.qxp 12/9/2009 9:07 AM Page 5 Locking Your Keyset ......................................................................................................39 Manual Signalling ..........................................................................................................39 Off-Hook Voice Announce ..................................................................................39–40 OHVA Block ............................................................................................
idcs_keyset.qxp 12/9/2009 9:07 AM Page 6 Managing Key Assignments ......................................................................................52 LCR with Clear .................................................................................................................52 Backspace with LCR ......................................................................................................52 Text Messaging ...................................................................................
idcs_keyset.qxp 12/9/2009 9:07 AM Page 7 ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users. These are noted throughout this guide. Please take the time to study this guide and to become familiar with the operation of your keyset. Keep this guide handy.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 8 THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 9 Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • • • • Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 10 FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 11 iDCS 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. iDCS 28D Scroll Call 1 Call 2 Message SCROLL KEY Used to scroll through displays. 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7PQRS 8 TUV 9 SPEAKER For handsfree operation and ringing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 12 iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. iDCS 18D Scroll Call 1 Call 2 Message 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7PQRS 8 TUV 9 SCROLL KEY Used to scroll through displays. SPEAKER For handsfree operation and ringing.
idcs_keyset.qxp 12/9/2009 9:07 AM Page 13 iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. iDCS 8D Scroll SOFT KEYS Used to activate features via the display. VOLUME Call 1 Call 2 Message Transfer Speaker 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7PQRS 8 TUV 9 VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 14 iDCS 64B AOM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 15 iDCS 14B STRIP 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 16 KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 17 ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • Reattach the base pedestal.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 18 ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 19 ADDING A KEYSET DAUGHTERBOARD MODULE • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the two knockouts from the bottom of the keyset. Plug in the daughter module and secure with the two screws provided.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 20 OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 21 RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use. NOTE: Flash is not available on an ISDN circuit.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 22 INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 23 BUSY STATION CALLBACK When you call another station and receive a busy signal: • • • Press the CBK key, if programmed, or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press ANS/RLS to call the now idle station. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. 2.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 24 CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 25 CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation.
idcs_keyset.qxp • 12/9/2009 9:08 AM Page 26 If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone.Your call is placed on transfer hold. Dial the extension number. Consult with the internal party.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 27 first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER key. 2.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 28 CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone. Make another call or press the CONF key to join all parties. Repeat the last step until all parties are added.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 29 FORWARDING CALLS You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on. A steady red light reminds you what forward condition is activated. You can clear all call forward conditions set at your station by lifting the handset and dialing 600.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 30 FORWARD BUSY/NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
idcs_keyset.qxp • • • • 12/9/2009 9:08 AM Page 31 Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR Press UP or DOWN to select forward type. Press the right soft key to move the cursor. Dial the destination number (e.g.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 32 PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB key (the PRB key will light steady red). Inform the other party that he/she may now join the conversation.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 33 DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. You system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049. • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 34 For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 35 MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed.
idcs_keyset.qxp • 12/9/2009 9:08 AM Page 36 When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 37 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTES: 1. If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. 2.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 38 NOTES: 1. The LED on the PAGE key will only light when an All Page is in progress. 2. If allowed by your system administrator you may be able to initiate a page from the speakerphone by pressing the PAGE key or dialing 55 without lifting the handset. MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 39 AUTOMATIC PARK WITH PAGE KEY • • • While in conversation, press the PAGE button.The call is automatically parked at your station. Receive page tone and dial a desired page zone number. Make announcement indicating your extension number or the line number. Hang up. To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 40 RETURNING MESSAGES • • • Press the MESSAGE key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MESSAGE light will stay on. Repeat until all messages have been returned in the order received. Your MESSAGE light will turn off when all messages have been returned. NOTES: 1. Display keyset users can view message indications and return them in any order.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 41 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key. 2.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 42 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • • Press the EP key for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. NOTE: You must have an assigned (EP key) button on your regular keyset, for the single line station.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 43 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door. CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 44 To transfer all calls to the Secretary: • Press the DIVERT key while the phone is idle. The LED will be lit and all calls will ring the secretary. The secretary can call the BOSS in the DIVERT mode but all other users will ring the secretary (the secretary can override the boss’ DIVERT).
idcs_keyset.qxp 12/9/2009 9:08 AM Page 45 LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234.
idcs_keyset.qxp • • • • • 12/9/2009 9:08 AM Page 46 When you receive a busy signal, press the OHVA key. After the attention tone, begin speaking. Finish the call by replacing the handset or pressing the ANS/RLS key. Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party. To return to your first party, press the key corresponding to your original call. This will disconnect the OHVA call. NOTES: 1.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 47 • • Press the IN/OUT key. It will light red when your keyset is in the group. Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary. If you do not have an IN/OUT key: • Dial the IN/OUT access code number ________________, then the group number, then 0 to exit the group or 1 to enter the group. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPEAKER key.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 48 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protection. This will prevent unauthorized users from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an Samsung voicemail installed in the system and your keyset has a programmed AME key. • • • With the handset on-hook, press TRANSFER and then dial 110.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 49 SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 50 Your keyset may be equipped with a Headset mode key. If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 51 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). • • • While on hook, press TRANSFER and then dial 110.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 52 CONFIGURE MOBILE EXTENSIONS (MOBEX) This feature allows you to configure options for any Mobile Extension (MOBEX) ports that are assigned to you by your telephone system administrator. You can turn a port on or off; set the telephone number for the port; or set the caller ID you will be calling in from. The caller ID field has no effect unless you have been authorized as an Executive MOBEX user.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 53 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition.The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 54 CALL LOG This system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. To view your incoming and outbound call logs: • • • • • • Press the LOG key. Press either the IN or OUT key. View the first IN/OUT telephone number.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 55 CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 56 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them: • • • • With the handset on-hook, press the MESSAGE key with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance to the next message.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 57 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL : = [ ] NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #. To cancel an individual alarm and reminder message: • • • • Press TRANSFER and then dial 112. Dial alarm number 1, 2 or 3. Press the HOLD key. Press the TRANSFER key.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 58 MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. • • • • While on-hook, press TRANSFER and then dial 107. Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender. When you reach a key listed below, dial the corresponding extender.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 59 TEXT MESSAGING This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message. You must be permitted to use the Text Messaging feature.
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idcs_keyset.qxp 12/9/2009 9:08 AM Page 61 CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
idcs_keyset.qxp NO CID DSP 12/9/2009 9:08 AM Page 62 Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, the OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features may require optional software and/or hardware. Please see your service and installation company for details.
idcs_keyset.qxp • • • 12/9/2009 9:08 AM Page 63 - To show Caller ID Number dial 1. - To show Caller ID Name dial 2. - To show the DID Number the call came in on dial 3. - To show the Name of the DID the call came in on dial 4. - To show the Name of the Group the call came in for dial 5. - To show the DID Number and then Name of the DID dial 6. - To show the Name of the DID and then the DID Number dial 7. To set the top line of the display shown after answering a call dial 2.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 64 REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved, press the SNR key or dial 17. NOTES: 1. Your telephone system must have LCR correctly programmed to redial the saved number. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
idcs_keyset.qxp • 12/9/2009 9:08 AM Page 65 You may now answer the call by pressing the ANS key, OR You may use NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE. NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 66 iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call processing.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 67 Samsung Voicemail This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the Samsung Voicemail. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voicemail is one of the Subscriber Services available.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 68 Subscriber Services Menu NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator. *Change Playback Volume and Speed not available on the OfficeServ 7130, OfficeServ 7100, OfficeServ 7200-S or the OfficeServ IP-UMS.
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idcs_keyset.qxp 12/9/2009 9:08 AM Page 70 ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • • Dial the voicemail access number or press the key assigned to ring the voicemail [VMMSG]. Enter your personal password when prompted (the default password is 0000). Outside Callers [Subscribers calling from Cell Phones or outside of the office environment] • • • Dial the phone number that will be answered by the voicemail.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 71 GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7].
idcs_keyset.qxp 12/9/2009 9:08 AM 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT # PERSONAL SERVICES Page 72 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).
idcs_keyset.qxp 99 12/9/2009 9:08 AM Page 73 Change playback speed of the recording. [Not available on OS 7030, OS 7100, OS 7200-S or OS IP-UMS] There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Play options. Pressing this key will play all the menu options available to you from this point. 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 74 b) Record your message at the tone.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 75 Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 76 available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule. 8 Pause / Resume Exit from Access Manager 0 Play All Options # Play Access Coverage This feature is useful for finding out how you current access settings are set.
idcs_keyset.qxp 12/9/2009 9:08 AM Page 77 Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location. This option is available only if the Administrator has assigned you the 'Busy Greeting' feature. Example:“Hi, this is John Smith.
idcs_keyset.qxp 6 12/9/2009 9:08 AM Page 78 Edit Personal Greetings You may also edit/record each one of the greetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 79 Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you would like to be notified. Press [3] to be notified on urgent messages only. Press [4] to set the destination phone number.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 80 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: 6 ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [5] to Set Auto Play of New Messages.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 81 # PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator. 1 Workload Management Allows you to access to all reminders, both Active and Pending. If authorized you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending (pending means scheduled for future delivery).
idcs_keyset.qxp 12/9/2009 9:09 AM Page 82 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. 1 2 Setting your Password ■ From the Subscriber Services Menu press [#][7][1]. ■ The current password will be played and you will have the chance to change it.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 83 Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 84 AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your Samsung Voicemail password). You will then hear the message being left.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 85 SHORTCUTS Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Call Divert to Voicemail While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal voicemail box. This will override the call forward no answer setting.
idcs_keyset.qxp 12/9/2009 9:09 AM Page 86 1. E-MESSAGE DELIVERY: Voicemail messages (.wav) and/or fax mail messages (.tiff ) are "delivered" to your Inbox with the appropriate attached file. 2. E-MESSAGE NOTIFICATION: You will receive an e-mail, with NO attachments, notifying you that you have a voice and/or fax mail message in your Voicemail Box. • • • As a subscriber you can use either E-Message Delivery and/or E-Message Notification. As a subscriber you can have multiple e-mail addresses.
idcs_keyset.qxp - • 12/9/2009 9:09 AM Page 87 However, the Voicemail Administrator can adjust parameters per subscriber or group of subscribers that decide how, when, or if to delete the original voice message after it is sent to the E-Mail Server. When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IPUMS. This is an Internet Protocol based fully synchronized Unified Messaging System.
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