TM OfficeServ 7200 General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or use of information presented in this manual.
Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2005 Samsung Telecommunications America All rights reserved.
TABLE OF CONTENTS PART DESCRIPTION 1 SYSTEM OVERVIEW 2 PAGE 1.1 GENERAL DESCRIPTION ..........................................................................................................................1.1 1.2 SIZE AND CONFIGURATION ..................................................................................................................1.2 1.3 MAXIMUM DEVICE QUANTITIES ..........................................................................................................1.5 1.
OFFICESERV 7200 FEATURE CAPACITIES ........................................................................................................3.5 4 BUSINESS FEATURE PACKAGE 4.1 SYSTEM FEATURES DESCRIPTIONS......................................................................................................4.3 4.2 STATION FEATURES DESCRIPTIONS ..................................................................................................4.29 4.3 DISPLAY FEATURES DESCRIPTIONS ..........................
Convergence: One Solution (Voice, Data, Wireless) OfficeServ Management Web Browser (Data Modules) OS7200 Manager (Voice modules) PSTN Applications SVMi-20E OS Call OS Operator OS EasySet OS Dataview OS Open TSP WAN LAN OfficeServ 7200 Data Services IP Router/Switch DHCP, QoS NAT/NAPT Firewall, IDS VPN TDM and Analog sets Softphone IP Phones Wireless Phone Voice Services FIGURE 1-1 PART 1. SYSTEM OVERVIEW 1.
The OfficeServ 7200 offers a variety of interface cards that allow connection to the public telephone network or to private networks.These are generally referred to as trunk cards. Proprietary digital phones called “keysets” connect to Digital Line Interface cards (DLI). In addition to these conventional digital keyset, Samsung offers IP keysets. These IP keysets use the latest Voice over Internet protocol (VoIP) technology.
The following table indicates the maximum quantity of each circuit type allowed. However maximum quantities are decreased by the other card types in the system. For example, the maximum number of stations is decreased by the number of trunk cards installed. The maximum number of trunks is therefore decreased by the number of station cards installed. Optional cards also affect the total available capacity.
OfficeServ 7200 Cabinet Configuration Slots 1 ~ 5 are universal slots. Front View of the Expansion Cabinet Front View of the Main Cabinet Cabinet Slot 0 LCP Slot 1 Universal Slot 3 Universal Slot 4 Universal Slot 0 LCP Slot 1 Universal Slot 3 Universal Slot 4 Universal Slot Slot 2 Universal Slot 5 Universal Slot 2 Universal Slot 5 Universal Mountable Boards Slot 0 LCP only Slot 1 All boards EXCEPT for MCP, LCP, TEPRI, and LIM. Slot 2 All boards EXCEPT for MCP, LCP, TEPRI, and WIM.
1.3 MAXIMUM DEVICE QUANTITIES DEVICE TYPE MAXIMUM NOTES Physical Ports 192 In a 2 cabinet system Stations Q Digital Q Analog Q IP 160* 160* 120 *Maximum number of stations without any trunks. Limited by the number of available universal slots and power supply units. Trunks Q Analog - Loop Start Q Digital - T1/PRI 144* 80 80 96 96/92 *Maximum number of trunks without any stations. Limited by the number of available universal slots.
1.4 TECHNOLOGY MEMORY The system operates using stored program control. This program is stored on a 32MB SmartMedia card inserted into the Main Control Processor card (MCP). The Smart Media card also provides space for a backup customer database and a backup operating program. The system boots from a 1 Megabyte boot ROM and downloads the operating program into thirty two megabytes of DRAM on the Main Control Processor (MCP) card.
PART 2. HARDWARE DESCRIPTIONS 2.1 SYSTEM CABINETS The cabinets that make up the OfficeServ 7200 system are of metal construction and may be utilized as either as an expansion cabinet or as a main cabinet / key service unit (KSU). The cabinets may be used individually or may be stacked up to two (2) high to achieve maximum capacity. A single cabinet may be wall mounted for smaller applications or alternatively the system may be mounted in a standard nineteen inch (19”) equipment rack.
2.2.1 PROCESSOR CARD DAUGHTER BOARDS There are four (4) types of daughter board that can fit on the MCP card. These daughter boards will only work on the Main Control Processor (MCP). The various daughter boards and their uses are described below. MULTI-FREQUENCY MODULE (MFM) The MFM Module installs in the third position of the MCP.The main purpose of the MFM daughter board is to provide DSPs for DTMF and tone detection. • Twelve (12) DSPs for DTMF and tone detection.
2.3 INTERFACE CARDS These cards provide the interface connections for telephone lines and stations to the KSU and expansion cabinets. These cards fit into the universal card slots to configure the system as required. 2.3.1 TRUNK CARDS 8TRK BOARD This card contains eight loop start C.O. line interface circuits with C.O. disconnect detection. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets.
2.3.2 STATION CARDS 8DLI This card is an eight circuit digital station interface card that provides 2B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will only work when connected to this card. 16DLI2 This card is a sixteen circuit digital station interface card that provides 1B+D service when installed in any universal card slot in all cabinets. Keyset daughter boards will not work when connected to this card.
2.3.3 SPECIAL FEATURE CARDS SVMi-20E The SVMi-20E is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. The SVMi-20E is a self contained plug in (In-Skin) Auto Attendant and Voice Mail card. The SVMi-20E may act as an Auto Attendant system only, a Voice Mail System only, or both. The SVMi-20E is equipped with 4 Ports built onto the main PCB assembly and can handle 4 calls simultaneously.
2.3.4 DATA CARDS WIM (WAN INTERFACE MODULE) The WIM is a data router module that transmits/receives data to and from the external internet. It provides 3 WAN (Wide Area Network) interfaces for connecting to external networks plus a DMZ port (De-militarized Zone). One WIM module can be installed per system. The WIM must be installed in slot 1 of either cabinet.
2.4 STATION EQUIPMENT 2.4.
iDCS 64B AOM (See Figure 2–4) • • • • 64 programmable keys with red lights A maximum of 2 can be assigned to any keyset to provide additional programmable keys A maximum of 4 per system Available in dark gray or light gray FIGURE 2-4 iDCS 14B STRIP (See Figure 2–5) • • • 14 programmable keys with red lights A maximum of one can be added to any 28D or 18D keyset to provide additional programmable keys Available in dark gray or light gray FIGURE 2-5 iDCS KDB-DIGITAL LINE INTERFACE (FKDBD) This is a daug
iDCS KDB-FULL DUPLEX (FKDBF) This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphone mode of operation for a iDCS keyset is “half duplex”. This means that you cannot transmit and receive speech at the same time. Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation. The FKDBF does not require a second “B” channel like the FKDBD or FKDBS and so can be used on a 16 DLI2 card.
2.4.3 OfficeServ™ ITP-5000 SERIES EQUIPMENT ITP-5012L IP KEYSET (See Figure 2–8) • • • • • • Built-in speakerphone Five fixed function keys 3 Inch x 2.
2.4.5 OfficeServ™ Wireless WIRELESS ACCESS POINT (WBS24 COMBO) The wireless access point (WBS24 Combo) provides the wireless coverage to the building. It supports IEEE 802.11b WLAN standard for both voice and data. It gives IP packets priority to the voice. The quality of the service for voice is always guaranteed. It takes wireless voice IP packets from the wireless handset and converts them to the TDM digital packet and send to the OS 7200 system.
WIRELESS INTERNET PHONE (WIP-5000M HANDSETS) (see Figure 2-11) Wireless Internet Phone (WIP-5000M) is a compact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.The handset package comes with a two-hour fast charging unit, a leather carrying case and a headset with hook switch control.
PART 3. SPECIFICATIONS 3.1 ELECTRICAL SPECIFICATIONS POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows. FIGURE 3-1 • • RATING: AC220-240 V; 6A; 50/60 Hz or DC48 V 3 A RATING: AC100-120 V; 6 A; 50/60 Hz or DC48 V 3 A The specifications of the power I/O are shown in the table below. 3.
3.2 DIMENSIONS The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: Expansion Cabinet Main Cabinet FIGURE 3-2 HEIGHT WIDTH DEPTH OfficeServ 7200 Main Cabinet 4.87” 17.32” 16.14” OfficeServ 7200 Main Cabinet + Expansion Cabinet 9.74” 17.32” 16.14” Note: When the cabinets are rack mounted, the rack mount bracket will add some heighth to the system. 3.
3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSET 1 PR. TWISTED 24 1300 400 ADD-ON MODULE 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 *This the maximum distance a door phone can be from the DPIM. The DPIM can be up to 900 cable feet from the KSU. The total distance must not exceed 1230 feet. 3.5 RINGS AND TONES 3.5.
3.5.3 SYSTEM TONES TONE ON/OFF CYCLE DIAL TONE 1000/250 ms BUSY TONE 500/500 ms DO NOT DISTURB TONE 250/250 ms RING BACK TONE 1000/2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms CALL BACK/HOLD TONE 500/3500 ms RING BACK TONE 1000/2000 ms ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms MESSAGE CAMP ON TONE CONTINUOUS Note: The ON/OFF cycle can be adjusted by changing the values of the system database. 3.
OfficeServ 7200 Feature Capacities Station Groups 40 Call Buttons per Station 8 Trunk Groups 30 Call Logs Entries UCD Groups 20 Call Log per Station 50 Station Group Members 48 Tenant Groups 2 Unconditional Group Members 32 Ring Plans 6 Trunk Group Members 99 Programmed Messages Internal Page Members 99 x 5 AOM Pairs per Station 4 External Page Members 8x4 Call Cost Digit Entries 500 Toll Restriction Entries 500 Call Cost Rate Tables 8 Toll Allowance Entries 500 PBX Acces
PART 4.
Live System Programming Programmable Line Privacy Toll Restriction From any Display Keyset Programmable Timers By Day or Night With a Personal Computer Recalls By Line or Station Meet Me Page and Answer Recall to Operator Eight Dialing Classes Memory Protection Redial Review Special Code Table Message Waiting Indications Remote Programming—PC Toll Restriction Override Message Waiting Key Ring Modes Tone or Pulse Dialing Microphone On/Off per Station Time Based Routing–Plans Traffic Re
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
ADMINISTRATOR PROGRAM KEY This feature gives designated stations the ability to administer a number of System functions from their keyset using a flexibly assigned button. The Administrator Program (PROG) key is programmed in MMC 722. The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information. ALL CALL VOICE PAGE Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code.
The SVMi-20E allows multi-level customizable Menu Trees. These Menu trees can be very simple or as complex as needed for the application. Callers can be automatically routed based on CID, ANI, CLI, DNIS, and/or Trunk ID information received. The SVMi-20E (at the time of this writing) can handle from 4 to 12 simultaneous callers depending on which port options are purchased.
CALL CENTER ACD/UCD Call Centers are required when the user expects to have more ringing calls then people (agents) to answer them. This functionality prevents callers from receiving busy signals or lengthy ring delays before answering. Callers reaching a busy group with no available agents are held in queue for the next available agent. First and second announcements reassure the caller until an agent becomes available.
EMBEDDED REPORTING PACKAGE The OfficeServ 7200 system provides some basic reports and statistics available to a supervisor using a display keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package. Agent Statistics UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in.
CALL COSTING The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost. The SMDR report will show either the call duration or the call cost depending on the station selection. One call handled by multiple callers will cost each call segment separately.
Save Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number. Store Caller ID Number At any time during an incoming call that provides Caller ID information, you may press the STORE key.
Caller ID to Analog Port When equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog ports within the system. CALL FORWARDING This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant, a hunt group, voice mail, external number or another station user. If the destination station is in Do Not Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
Preset Forward Busy This feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY is turned on the calls will follow the preset for both busy and no answer conditions. CALL HOLD Exclusive Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placed on exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are always placed on exclusive hold.
CALL WAITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated at a programmable interval. Digital keysets receive an off-hook ring signal through the speaker while single line stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can be set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has been set.
use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7200. OfficeServ™ Link Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ 7200 Main Processor and all OfficeServ™ CTI Applications. OfficeServ™ DataView OfficeServ DataView is a web enabled Call Center and system traffic reporting package.
Split A keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Then the individual calls can be conferenced again in any combination. NOTE:This feature requires individual trunk buttons and auto-hold must be enabled. CONFERENCE GROUP Users that have a 5012L-ITP large screen keyset or OfficeServ Softphone may have 1-5 conference groups programmed. Each conference group can have up to 4 parties assigned.
to a single circuit or small group of circuits. The DID circuit can be a channel on a digital T1 service terminating on an OfficeServ 7200 TEPRI card. Both way DID is a service that combines DID service with normal outbound local telephone service.This service is provided over E&M tie line circuits. These E&M tie line circuits terminate on a channel of a digital T1 circuit on the TEPRI card.
DISTINCTIVE RINGING The OfficeServ 7200 provides distinctive ringing at a station based on selected parameters. • • • Outside calls have a single ring repeated, while intercom calls have a double ring repeated. Any trunk or station can be programmed to ring a specific digital keyset with a predefined ring tone (18) or an analog station with a predefined cadence (1-5) selection.
EXTERNAL MUSIC INTERFACES The OfficeServ 7200 MIS daughter card provides two inputs for connecting to customer provided external music sources. Each system can support one MIS card. These sources can be used to provide background music, or any of the varied Music On Hold (MOH) uses. EXTERNAL PAGE INTERFACES The OfficeServ 7200 MIS daughter card provides one external page output and two zone control relays.
INCOMING CALL DISTRIBUTION Incoming calls can be assigned to ring a distributed station hunt group.This allows all members of the group to share the call load. INCOMING/OUTGOING SERVICE Outside lines are available for incoming or outgoing service. Programming allows any outside line to be used for incoming calls only, outgoing calls only or both way service.
LIVE SYSTEM PROGRAMMING The system can be programmed from any display keyset or personal computer without interrupting normal system operation. There are 3 levels of programming: technician, customer and station. The technician level has access to all programs and can allow the customer access to system programs as needed.Technician and customer access are controlled by different security passcodes. Programming from a PC requires the OfficeServ™ Manager (OSM) program.
MUSIC ON HOLD—FLEXIBLE The OfficeServ 7200 allows its music sources to be used in flexible manner as follows: Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset speaker. Each Station can have a designated music source for playing to callers placed on Exclusive hold at that station. Each Trunk can have a designated music source for playing to callers placed on hold.
• Call Completion, No Response (CCNR) also known as Callback or No Answer Callback. When a station in one system calls a station in another system across the network link and the destination station does not answer the calling station can set a Callback to the called station.
• Forward External: This feature operates in the same manner as a non networked system with the exception that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXT ON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switch to avoid confusion in operation between networked and non networked calls.
Station Group When calls ringing a station group go unanswered, they can overflow to another destination after a programmed period of time. Each station group has its own timer. The overflow destination can be a station or station group located in that system. OVERRIDE CODES This feature allows users to make emergency outside calls from a station that has a forced code such as Account code or authorization code enabled but without requiring them to enter a forced code.
recall to the system operator group. Hold, transfer, camp-on and attendant recalls have individual programmable timers. Calls recalling to buttons with tri-colored LEDs will flash amber. RECALL TO OPERATOR This function will allow the call to recall the operator instead of to the transferring station after the transfer recall time expires. REDIAL REVIEW The Redial Review feature allows a review of the last number before dialing or allows access to the Call Log Blocks if assigned.
tem. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive; if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the secretary must communicate with the executive while he/she is in DND, pressing the corresponding executive button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (providing the executive is free).
Class of Service act as one station. This is convenient when an individual has two offices or an office extension and a cordless extension. NOTE: Not all system features are applicable to station pairs. Features designed for a single user may conflict with paired stations. SYSTEM ALARMS A DISA alarm will warn the customer if the DISA security system has been triggered by too many incorrect password attempts.
TOLL RESTRICTION OVERRIDE Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addition, users may make calls from a toll restricted station by using the walking class of service or authorization code feature. TONE OR PULSE DIALING Outside lines can be programmed for either tone or pulse dialing to meet local telephone company requirements. TRAFFIC REPORTING The OfficeServ 7200 system can store peg counts for various types of calls.
Note: Although most voice mail systems will work with the OfficeServ 7200, the system data has default values set to work with the Starmail Voice Processing System. They may need to be changed if you are using another system. Integrated (In-Skin): The OfficeServ 7200 can be equipped with Samsung’s proprietary SVMi-20E voice mail/auto attendant card. This card provides 4 to 12 ports of voice processing to be expandable to 20 ports.
STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Executive) Busy Station Callback Off-Hook Voice Announce (Standard) Busy Station Indications (BLF) One Time Do Not Disturb Call Coverage Key One Touch Dialing Keys Call Forwarding On-Hook Dialing Call Forwarding Override Privacy Release Call Logs Programmable Keys C
APPOINTMENT REMINDER When programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetings or appointments. Alarms can be set for “today only” or for every day at the same time. Up to three alarms may be set at each keyset. Display keysets can program a message to be displayed when the alarm rings. Non-display keyset users must have the system administrator program messages for them. AUTOMATIC HOLD Station users can enable or disable automatic hold at their keysets.
at the station that is forwarded. The TRSF/transfer key also lights if Forward All is set and no key is programmed for Forward All. Keyset users can be given an external call forward button to forward their calls to an external phone number. Each outside line may be programmed to either follow or ignore station call forwarding. A per-station option controls whether internal calls forward to voice mail or not. Single line telephones must have the system administrator program this feature for them.
EXCLUSIVE HOLD Pressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercom calls are automatically placed on exclusive hold. Exclusive hold for trunk calls can be denied in class of service. GROUP LISTENING This feature allows users to turn on the speaker while using the handset. It allows a group of people to listen to the distant party over the speaker without the microphone turned on.
OFF-HOOK RINGING When a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is waiting. The ring signal is a single ring repeated. The interval is controlled by a system-wide timer. Single line stations will receive a tone burst through the handset receiver instead of a ring. OFF-HOOK VOICE ANNOUNCE (EXECUTIVE) A keyset associated with an add-on module may receive an executive off-hook voice announcement while on another call.
PROGRAMMED STATION MESSAGES Any station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of their status.Ten messages are factory-programmed but may be reprogrammed. Five can be created by the system administrator. Each display keyset user may create five additional messages unique to them. NOTE: The calling party must have a display keyset to view these messages. PROTECTION FROM BARGE-IN Each station can be programmed as secure or not secure.
SPEAKERPHONE DCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to be made and received without the use of the handset. The iDCS 28D keyset and the iDCS 18D keyset can have a Full Duplex Speakerphone Module added. All ITP phones are speaker phones. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.
DISPLAY FEATURES Account Code Display Enhanced Station Programming Call Duration Timer Identification of Recalls Call for Group Identification Identification of Transfers Call Processing Information Message Waiting Caller Number Caller ID Information Outside Line Identification Calling Party Name Override Identification Calling Party Number Programmed Message Display Conference Information Soft Keys Date and Time Display Stopwatch Timer Dial by Name Text Messaging Dialed Number UCD Supe
Next Call In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N (MMC 119) selection. Save CID/ANI Number At any time during an incoming call that provides CID information, the user may press the SAVE key.This saves the CID number in the Save Number feature.
CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it is added. When a station is added, its display shows [Conf with xxx] alerting the user that other parties are on the line. DATE AND TIME DISPLAY In the idle condition, the current date and time are conveniently displayed.
OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button.
SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
SAMPLE CALLER ID 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1-305426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list.This call came in on May 25 at 9:41 A.M. on line 702.The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds.This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
4.43 ] Mar/21/1999 13:49 Authorization Code 4 Digits Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Time Call Made or Received Hrs:Mins:Secs Call Duration Hrs:Mins:Secs or Call Cost Call Type Flag 2 Characters 4.
4.44 ] Mar/21/99 13:49 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag or Received 2 Characters Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Telephone No.
4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. c) Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today. The queue time is calculated as follows: a) Queue time begins when a caller starts to hear the first UCD message. b) Queue time ends when a caller is either • Answered by an agent • System gets disconnected from C.O.
4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS Mar/21/1999 13:32 SYSTEM TOTAL - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED.......................
4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 2 04/01/99 08:00 ENDING: ACTIVITY 04/01/99 17:30 SYSTEM TOTAL 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 7 8 INTERCOM CALLS - COMPLETED.......................0000 INTERCOM CALLS - NOT ANSWERED....................0000 9 10 TRUNK RECALLS TO STATION.........................0000 TRUNK RECALLS TO OPERATOR GROUP..................
10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13. ALL PAGE USED: Peg count of every time the all page feature was accessed.This does not include internal or external page, only 55+4 or PAGE 4.
6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code.
5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station. 7. DIALED: Peg count of how many times the station made a valid outside call. An outside call is defined by the SMDR start time in MMC 501. 8.
PART 5. DATA MODULE FEATURES With the WIM and LIM modules, the OfficeServ 7200 functions as a data router, data switch, performs security functions, and serve as a data access interface (WAN, LAN, DMZ). Data Services LIM Module WIM Module Internet Connection (10/100Base - Tx) Mail Server (Web Server) 10/100Base-TX 10Base-T RS232C Console ADSL/VDSL/ Cable Modem V.35 DSU/CSU 10/100Base-Tx IP Clients DSLAM Internet FIGURE 5-1 5.
802.1d Spanning Tree The switch configures and processes the forwarding tree based on the spanning tree algorithm to prevent a packet forwarding loop in the switch. 802.1p Packet Priority The switch extracts the priority field from the Ethernet frame configured according to the 802.1p specification standard, and discriminatively processes the frame according to the priority of the specified operation standard.
Subnet Routing The network interfaces of the WAN1, WAN2, LAN, and DMZ are configured with different sub-network interfaces, which enable them to perform the routing process with each other. Routing Protocol The OfficeServ 7200 supports routing information-exchange protocols to react to the changing network environment more effectively. • RIPv1, RIPv2: These protocols are widely used for managing the routing information in a mid-sized independent network such as a group of LANs.
5.3 SECURITY NAT/PT This security function supports the conversion between private IP addresses and public IP addresses. Network Address Translation and Port Address Translation services protect devices on the private internal LAN from being exposed on the Public Network. This service also allows a single public IP address to be shared among multiple hosts on the internal LAN. Firewall • Access Filtering: Access lists and policies can be implemented to control access to internal resources.
5.4 LONG DISTANCE ETHERNET 4DSL The 4DSL extends Ethernet over single-pair copper wiring at distances of up to 1 km (0.6 miles).This long distance Ethernet solution is comprised of the 4DSL module and Samsung’s VDSL modem. Each 4DSL multiplexes traffic from 4 VDSL modems into one 100M Ethernet port that connects to any Ethernet port on the LIM or external Ethernet Switch. Utilizing VDSL technology, 4DSL delivers data up to 10 Mbps to the IP devices in the remote facility.
PART 6. HOTEL / MOTEL FEATURE PACKAGE 6.1 GENERAL OVERVIEW The OfficeServ 7200 Hotel / Motel application combines the OfficeServ 7200 business features with additional features created to meet the needs of the Hotel / Motel industry.This combination meets the requirements of the Hotel General Business offices as well as those of the Hotel Guest. The OfficeServ 7200 Hotel / Motel package MUST be activated in MMC 813 before it can be used.
6.2 HOTEL / MOTEL FEATURES Call Costing Room Status Printed Reports Check In Keyset Indications Check Out Deposit Posting Room Status Update Automatic (Daily Timer) DSS Key Use During Feature Activation Manual Enhanced User Programming Executive DND Staff I.D.
CHECK OUT In addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECK OUT key. The CHECK OUT option will print out the total room charges and clear the room information from the transaction record buffer. It also changes the room to the Needs Cleaning status. Checking a guest out of a room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status. This feature offers 64-Button Module support.
EXPRESS CHECK-IN This feature is designed to expedite the Check In procedure. It is a second check in option. It is used expressly to check in a guest quickly. The Express Check In feature (X-CHIN key) eliminates several steps from the standard Check In procedure.This feature does not request any billing type, or guest’s name information. This feature offers 64-button module support.
The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-related charges, from time of check in. Associated taxes and/or surcharges are automatically calculated by the system based on programmable rate table entries. Any deposits made are automatically deducted from the total bill.
ROOM STATUS The OfficeServ 7200 Hotel / Motel system provides three methods to review the five room status conditions. 1. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status. 2.
3. MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill but has different class of service option requirements. 4. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator’s keyset display as a no smoking room. This station type will generate a room bill and follow its associated class of service options. 5.
6.3 SAMPLE REPORTS AND PRINTOUTS 6.3.1 GUEST ROOM BILL PRINTOUT 6.3.2 ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.3.3 TRANSACTION RECORD OUTPUT SAMPLE 6.3.4 INDIVIDUAL GUEST PHONE BILL 6.3.5 ALL GUEST PHONE BILL (SMDR) 6.3.6 INDIVIDUAL WAKEUP ACTIVITY REPORT 6.3.7 SAMPLE GUEST PHONE TEMPLATES 6.
6.3.
GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 210 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/27 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 01/28 12:11 12:11 12:11 12:11 12:30 12:30 12:30 12:31 14:55 14:55 14:55 14:55 14:58 14:58 15:01 15:01 15:01 19:35 06:00 06:01 06:
6.3.2 ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS AVAILABLE ROOM STATUS 11:59 12/02 ROOM STATUS 209 AVAILABLE 220 AVAILABLE 213 AVAILABLE 215 AVAILABLE 217 AVAILABLE 219 AVAILABLE 220 AVAILABLE 221 AVAILABLE 223 AVAILABLE 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 AVAILABLE 301 AVAILABLE 302 AVAILABLE 303 AVAILABLE 304 AVAILABLE 306 AVAILABLE 307 AVAILABLE 403 AVAILABLE 405 AVAILABLE 406 AVAILABLE 407 AVAILABLE 409 AVAILABLE Sunshine Suites 6.
ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS OCCUPIED ROOM 13:56 11/02 STATUS ROOM STATUS 211 OCCUPIED 212 OCCUPIED 214 OCCUPIED 216 NEED MAINTENANCE 218 OCCUPIED 222 OCCUPIED 224 OCCUPIED 305 OCCUPIED 308 NEEDS CLEANING 309 HOLD 310 NEEDS MAINTENANCE 401 NEEDS CLEANING 402 NEED MAINTENANCE 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Suites 6.
ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS NEEDS CLEANING ROOM STATUS 13:50 11/02 ROOM STATUS 211 NEEDS CLEANING 212 NEEDS CLEANING 214 NEEDS CLEANING 215 NEEDS CLEANING 218 NEEDS CLEANING 220 NEEDS CLEANING 222 NEEDS CLEANING 224 NEEDS CLEANING 303 NEEDS CLEANING 305 NEEDS CLEANING 310 NEEDS CLEANING 401 NEEDS CLEANING 404 NEEDS CLEANING 408 NEEDS CLEANING Sunshine Suites 6.
ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM 216 STATUS NEED MAINTENANCE ROOM NEED MAINTENANCE STATUS 14:01 ROOM 308 NEED MAINTENANCE 402 Sunshine 11/02 STATUS NEED MAINTENANCE Suites 6.
ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS 212 HOLD 401 HOLD HOLD ROOM 214 Sunshine 11:58 STATUS HOLD 12/02 ROOM 309 STATUS HOLD Suites 6.
ROOM STATUS PRINTOUT Printout includes the following information: Q Date and time the report was printed Q Status of guest and meeting rooms – On an individual, status type basis OR – Q Room Status Printout Types: – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL Room status is updated by either the administrator access, automatic room update or maid codes.
ROOM STATUS PRINTOUT ROOM STATUS ALL 13:58 ROOM 11/02 STATUS ROOM STATUS 209 AVAILABLE 210 AVAILABLE 211 OCCUPIED 212 OCCUPIED 213 AVAILABLE 214 NEEDS CLEANING 215 NEEDS CLEANING 216 NEED MAINTENANCE 217 AVAILABLE 218 NEEDS CLEANING 219 AVAILABLE 220 NEEDS CLEANING 221 AVAILABLE 222 NEEDS CLEANING 223 AVAILABLE 224 NEEDS CLEANING 225 AVAILABLE 226 AVAILABLE 227 AVAILABLE 228 OCCUPIED 301 OCCUPIED 302 OCCUPIED 303 NEEDS CLEANING 304 AVAILABLE 305 NEED
6.3.3 TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel / Motel system. This is a one way output only, from the phone system to the PMS system.
211 211 211 211 211 209 209 209 216 213 214 211 211 209 216 217 209 209 209 209 210 210 210 210 213 213 213 213 215 215 215 215 216 216 216 216 217 217 217 217 216 216 216 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/29 01/30 01/30 06:10 06:10 06:10 06:10 06:10 06:11 06:11 06:11 06:11 06:11 06:12 06:13 06:13 06
6.3.
PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS 211 211 211 211 211 02/10 02/10 02/11 02/11 02/11 15:30 20:44 06:34 13:15 13:40 TEL TEL TEL TEL TEL 3055922900 18008764782 18008764782 3055922900 3055922900 01:01:00 00:01:45 00:02:00 00:02:16 00:02:31 TOTAL Sunshine CHARGE .35 .25 .25 .45 .55 1.85 Suites 6.
] 01/02/95 17:12 Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No. 2–4 Digits Authorization Code 4 Digits Extension 2–4 Digits Tenant 1 Digit Call Type Flag 2 Characters Call Duration Hrs:Mins:Secs Telephone No.
6.3.
WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION 213 213 213 213 213 01/23 01/23 01/24 01/25 01/25 12:22 12:25 11:51 05:30 05:31 89 92 89 91 90 W/UP W/UP W/UP W/UP W/UP DETAILS SET CANCL SET N/ANS ANS 05:30 05:30 TOTAL Sunshine CHARGE 000.00 000.00 000.00 000.00 000.00 000.00 Suites 6.
6.3.7 SAMSUNG SINGLE LINE TELEPHONE SAMPLE GUEST PHONE TEMPLATE Note: Custom templates for the Samsung family of phones, can be created using the software program DESI for Windows by DESI Telephones Labels, Inc. 6.
PART 7. GENERAL USER INFORMATION 7.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
TELEPHONE CONNECTION REQUIREMENTS The Federal Communications Commission (FCC) has established rules which permit the DCS to be connected directly to the telephone network using telephone company network access jacks usually referred to as “Registered Jacks.” 7.
FIELD REPAIRS Only technicians certified on the OfficeServ 7200 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair. GENERAL This equipment must not be used on coin telephone lines. Connection to party line service is subject to state tariffs.
SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items) will be free from defects in material and workmanship.
