TABLE OF CONTENTS SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 100, OfficeServ™ 500 OfficeServ™ 7000 Series ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................
SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Change Feature Passcode ..........................................................................................11 Set Date and Time Display ................................................................................
SPECIAL FEATURES SYSTEM RING PLANS ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
CALLING THE SYSTEM OPERATOR Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a fast flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue until answered.
OfficeServ 100 20 Groups (500 through 519) these can be changed to 4 digits if required. To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group.When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator.
NOT VERIFIED • • • When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. Non verified account codes can contain the digits 0~9, * and #. • USING FORCED ACCOUNT CODES • • • Lift the handset and press the ACCT CODE key or dial 47. Enter the account code. Press the account code button again, press TRSF or hookflash (on an SLT).
CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hardware. Please ask your installation and service company for details. ABANDON CALL LIST The system has a system-wide abandoned calls list that stores CID information for the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L version and 50 calls on the OfficeServ 100 that rang but were not answered and were accompanied with valid CID information.
CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation. TEAR HERE • • • • At your keyset, press the INVESTIGATE key.
CHANGING FEATURE PASSCODE SYSTEM ADMINISTRATOR PROGRAMMING You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. CUSTOMER LEVEL ACCESS PROGRAM KEYS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned.
Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. ACTION DISPLAY 2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right 1. Press TRSF and then dial 505 Display shows OLD:6010184:0047 NEW:WMMDDYY:HHMM 3. Press HOLD to reset the passcode 2.
4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program iDCS / ITP / DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 NOTE: When the character you want appears on the same dial pad key as does the previous character, press the UP key to move the cursor to the right.
PROGRAM TRUNK NAMES PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each C.O. line. You may assign a name of 11 characters long. This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. PROGRAM KEYS PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters. HOLD - Press to clear entry. UP & DOWN - Used to scroll and move cursor.
PROGRAM SYSTEM SPEED DIAL NUMBERS iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list. The speed dial codes are 500–999 or 050–999. Each speed dial number consists of a line access code and the telephone number to be dialed.
4. Press the F key to toggle to Program System Speed Dial Names, step 3 to enter the name PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS SYS SPEED NAME 505: Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049.
iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT VOLUME Transfer A C E B D F Speaker F Transfer Speaker DS 5000 SERIES KEYSETS A B C D E F A B C D E B C D E 5. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g.
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor [205] SPEED NAME 00: 3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected [205] SPEED DIAL SPDBLK NOT EXIST 4. Dial the speed dial location (e.g.
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press ANS/RLS to select all stations [205]ALM REM(1) HHMM: NOTSET OR [ALL]ALM REM(1) HHMM: NOTSET 3. Dial 1–3 to select the alarm (e.g., 2) OR press UP or DOWN to select the alarm and press the right soft key to move the cursor OR press the left soft key to return to step 2 [201]ALM REM(1) HHMM: NOTSET 4. Enter the alarm time in 24 hour clock format (e.g.
PROGRAM KEYS PROGRAMMING ACCOUNT CODES UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. This program is used to add or change account code entries. PROGRAM KEYS Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 107 Display shows the first station [201] KEY EXTEND 01:CALL1 2. Dial the station number (e.g.
STATION TIMERS Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: NO ANS FWD DTMF Duration This is the duration of DTMF tones sent to an analog voice mail port. The default duration is 100 milliseconds and the range is 0100 to 9900 milliseconds. F-DGT DELY First Digit Delay This is the time the system will wait before sending DTMF digits to a voice mail port.
ACTION DISPLAY HOLIDAY 1. Press TRSF and then dial 728 Display shows first entry TRANSLATION:(001) DIGIT: This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. 2. Dial entry number (e.g.
34 35 NO NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO YES NO NO NO NO NO NO YES YES NO NO NO NO NO NO NO YES YES NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO iDCS 8B iDCS 18B iDCS 28B ITP-5107S ITP-5121D ITP-5112L DS5021D DS5014
SYSTEM MAINTENANCE ALARMS NOTES The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber. A phone with a display should be used so that the alarm information can be viewed.
