Operation Manual

Solving other problems
252
9. Troubleshooting
A print job is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the page
or try adjusting the print quality
settings.
Half the page
is blank.
The page orientation
setting may be incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray. Or, ensure that the
paper size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Condition Possible cause Suggested solutions
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The machine cable is
loose or defective.
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
Finally, try a new machine cable.
The wrong printer driver
was selected.
Check the application’s printer
selection menu to ensure that your
machine is selected.
The software application
is malfunctioning.
Try printing a job from another
application.
The operating system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and back on again.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Change the language setting.
Pages print,
but they are
blank.
The toner cartridge is
defective or out of toner.
Redistribute the toner, if necessary.
If necessary, replace the toner
cartridge.
The file may have blank
pages.
Check the file to ensure that it does
not contain blank pages.
Some parts, such as the
controller or the board,
may be defective.
Contact a service representative.
Condition Possible cause Suggested solutions