User's Manual
Table Of Contents
- English
- Before Reading This User Manual
- Warning! Important Safety Instructions
- 01 Package Content
- 02 TV Installation
- 03 The Remote Control
- 04 Initial Setup
- 05 Troubleshooting and Maintenance
- Troubleshooting
- The TV won’t turn on.
- There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- The remote control does not work.
- The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
- The TV settings are lost after 5 minutes.
- Intermittent Wi-Fi
- Video App problems (Youtube etc)
- What is Remote Support?
- Eco Sensor and screen brightness
- Caring for the TV
- Troubleshooting
- 06 Specifications and Other Information
- Español
- Antes de leer este manual del usuario
- ¡Advertencia! Instrucciones de seguridad importantes
- 01 Contenido del paquete
- 02 Instalación del televisor
- 03 El control remoto
- 04 Configuración inicial
- 05 Solución de problemas y mantenimiento
- Solución de problemas
- El televisor no se enciende.
- No hay imagen/video/sonido o hay distorsión en imagen/video/sonido de un dispositivo externo o en el televisor se muestra “Señales Débiles o Inexistentes” o no se encuentra el canal.
- El control remoto no funciona.
- El control remoto del receptor de cable o decodificador no enciende ni apaga el televisor, ni ajusta el volumen.
- La configuración del televisor se pierde luego de 5 minutos.
- Wi-Fi intermitente
- Problemas con aplicaciones de video (Youtube, etc.)
- ¿Qué es el soporte técnico remoto?
- Sensor Eco y brillo de la pantalla
- Cuidado del televisor
- Solución de problemas
- 06 Especificaciones y otra información
English - 16
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS
Setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV.
1. Call the Samsung service center and ask for remote support.
2. Open the menu on your TV, and then go to the Support menu. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimizes
the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to > Settings
> General > Eco Solution > Ambient Light Detection.
• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light
Detection function.
• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture
brightness.