5121D_TUG.
5121d_keyset.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 2 Copyright 2006 Samsung Telecommunications America. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems— without express written permission of the publisher of this material. Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 3 TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–7 ........................................................8 ITP-5121D SETUP ..................................................................................9–15 OUTSIDE CALLS Making an Outside Call .............................................
121d_keyset.qxp 5/9/2006 10:47 AM Page 4 DIALING FEATURES Speed Dialing ..................................................................................................................29 Programming Personal Speed Dial Numbers ..............................................29–30 One Touch Speed Dialing............................................................................................30 Last Number Redial .........................................................................................
5121d_keyset.qxp 5/9/2006 10:47 AM Page 5 CUSTOMIZING YOUR KEYSET AME Password ................................................................................................................43 Auto Camp-On ................................................................................................................43 Select Ring Tone ............................................................................................................43 Change Your Passcode .....................................
5121d_keyset.qxp 5/9/2006 10:47 AM Page 6 SPECIAL APPLICATION MENU ..................................................61 Menu Options.........................................................................................................61–63 Outgoing Call Log ....................................................................................................61 Incoming Call Log ...................................................................................................61 Speed Dial..............
5121d_keyset.qxp 5/9/2006 10:47 AM Page 7 ABOUT THIS BOOK Samsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series. The ITP-5121D IP keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the ITP5121D uses the data network line already in place in most offices and increasing number of homes.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 8 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets.The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The ITP-5121D keyset incorporates 21 programmable buttons. These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 9 Some simple rules to remember: • • • • Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold. A slow flashing amber LED indicates a recall to your keyset. FULL DUPLEX SPEAKERPHONE All ITP keysets are speakerphones. Pressing the SEND button will answer an incoming call on the speakerphone.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 10 CONFERENCE BUTTON The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk). TRANSFER BUTTON Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
5121d_keyset.qxp • 5/9/2006 10:47 AM Page 11 SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls. When reviewing recently received calls, continue to press the SEND button for more than 2 seconds and the last outside number called will be redialed.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 12 SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy.
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5121d_keyset.qxp 5/9/2006 10:47 AM Page 14 ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 15 ITP-5121D SETUP INITIALIZING THE ITP-5121D Initially the ITP-5121D IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll key will be highlighted.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 16 IP SETUP MENU To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5121D phone is connected to the power supply or Power over Ethernet LAN port. When entering the IP setup menu, the LCD displays the following options: >1.SYSTEM EASY WIZARD 2.SYSTEM INFORMATION Other items not shown on screen when scrolling down (press down on navigation disc): 3.NETWORK SETUP 5.SYSTEM SERVER SETUP 4.LOAD & UPGRADE SETUP 6.FACTORY RESET 6.FACTORY RESET 7.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 17 MENU STRUCTURE The IP SETUP MENU is configured as follows: 1. SYSTEM EASY WIZARD This option will guide you through setting up all required parameters for connecting the ITP keyset to your system. 2. SYSTEM INFORMATION 1. 2. 3. 4. Version Info: Provides boot rom, software, DSP, and hardware version information. Network Info: Displays network mode, IP address of phone, network, and gateway information.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 18 NAVIGATING THE MENUS When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation button assembly. The button used for editing and their features are summarized below. BUTTON FEATURES Left and Right ......................To move a cursor (highlighted area) or to erase what is entered. Enter ........................................
5121d_keyset.qxp 5/9/2006 10:47 AM Page 19 Setting IP Manually • From the “Network Mode Setup” Menu, select [1. MANUAL IP] and press ENTER. Next, press the END button to get to the NETWORK SETUP MENU as seen here. 1.NETWORK MODE SET UP 2.IP ADDRESS SET UP 3.NETMASK SETUP 4.GATEWAY SETUP Enter the IP address of the IP keyset. Next, enter the netmask and gateway address for the customer network. • If the [2.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 20 NOTE: In the [3. NETWORK SET UP MENU], [1. NETWORK MODE SETUP] option, when [2. DHCP] is selected the IP address, Netmask, and Gateway will not be displayed on the LCD. Load and Upgrade Set/Modify The fourth item [4. LOAD & UPGRADE SET UP] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. Select the [4. LOAD & UPGRADE SET UP] item and move to the lower level. The screen below is displayed. 1.UPGRADE TFTP SERVER 2.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 21 System Server Setup The fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related to registering the phone to the MCP. You can obtain this information from your system administrator. The screen below is displayed. 1.SERVER IP ADDRESS You can set/modify the IP address of the MCP at the [1. SERVER IP ADDRESS] item. The screen below is displayed when you enter the item. The server IP is the IP address of the MCP2/MCP. INPUT SERVER IP ADDRESS xxx.xxx.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 22 OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the END button.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 23 RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH button to send a flash to the telephone company. This is required for some custom calling features or CENTREX use. NOTE: Flash is not available on an ISDN circuit.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 24 INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or press the END button. NOTES: 1.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 25 BUSY STATION CALLBACK When you call another station and receive a busy signal: • • • Press the CBK button, if programmed, or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press SEND to call the now idle station. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK button will light. 2.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 26 CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 27 CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line button at other keysets, it will flash red at those keysets. To take the caller off hold, press that button and the green flashing light will go steady green again. Resume the conversation.
5121d_keyset.qxp • 5/9/2006 10:47 AM Page 28 If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 29 first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line button to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER button. 2.
5121d_keyset.qxp • 5/9/2006 10:47 AM Page 30 HOLD and then the flashing button OR Finish the first call and hang up; the waiting call will ring. Lift the handset or press the SEND button to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF button and receive conference tone.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 31 FORWARDING CALLS You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward feature on. A steady red light reminds you what forward condition is activated. You can clear all call forward conditions set at your station by lifting the handset and dialing 600.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 32 FORWARD BUSY/NO ANSWER If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
5121d_keyset.qxp • • • • 5/9/2006 10:47 AM Page 33 Dial 0 to cancel current condition OR Dial 1-5 to select the forward type OR Press UP or DOWN to select the forward type. Press the right soft key to move the cursor. Dial the destination number (e.g.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 34 PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB button (the PRB button will light steady red). Inform the other party that he/she may now join the conversation.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 35 DIALING FEATURES All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. This is the technical name for dialing from a telephone as it has been for many years. In recent years the cell phone industry has changed the cell phones to use Enblock Dialing. With this dialing mode all the digits are dialed and then sent to the carrier after pressing the SEND key. Please check your telephone setup to confirm what dialing mode is used.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 36 For the purposes of programming speed dial numbers, the programmable buttons are known as A, B, C, D, E and F. • • • • • • • ABCDEF The A button is not used. The B button inserts a flash. The C button inserts a pause. The D button is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 37 MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL button. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed.
5121d_keyset.qxp • 5/9/2006 10:47 AM Page 38 When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 39 PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • • Lift the handset. Press the PAGE button or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone button, it is not necessary to press PAGE and dial a zone number.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 40 MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) button or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 41 To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK button, press it and dial the number that was announced. If you have a PARK button, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 42 NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 43 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND button or dial 401. The DND button lights steady red to remind you of this mode. To cancel DND, press the DND button again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button. 2.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 44 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • • Press the EP button for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. NOTE: You must have an assigned (EP button) button on your regular keyset, for the single line station.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 45 ANSWERING THE DOOR PHONE When you are programmed to receive calls from a door phone: • • • You will receive three short rings repeated. Lift the handset or press SEND button. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door. CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 46 GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • Press the LISTEN button to turn on the speaker.The microphone is not in use, so the distant party does not hear other parties present in your office. Press LISTEN again to turn the speaker off and resume private conversation. Repeat if necessary.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 47 MANUAL SIGNALLING Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing). To send a signal to another station: • • Press the Manual Signalling (MS) button. You may press the MS button repeatedly to send multiple signals to the designated station.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 48 OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 49 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an SVMi card installed in the system and your keyset has a programmed AME button. • • • With the handset on-hook, press TRANSFER and then dial 110.
21d_keyset.qxp 5/9/2006 10:47 AM Page 50 SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 51 Your keyset may be equipped with a Headset mode button. If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the button while the light is lit will cause the keyset to return to handset mode and the light will go out.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 52 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). • • • While on hook, press TRANSFER and then dial 110.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 53 ENBLOCK DIALING This option allows you to dial digits then press the SEND button to make the call (like a cellphone). • • • While the handset on-hook press TRANSFER then dial 110. Dial 161 to turn Enblock Dialing ON or 160 to turn it off. Press TRANSFER to store your selection.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 54 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these buttons has the same effect as pressing a programmable button. These buttons are called soft keys as their functions are not fixed.They change to present you with the best options for that call condition.The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 55 CALL LOG The system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. • • • • • • Press the LOG key. Press either the IN or OUT key. View the first IN/OUT telephone number.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 56 CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 57 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them: • • • • With the handset on-hook, press the MESSAGE button with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications. Use the soft keys to reply, clear or advance to the next message.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 58 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL : = [ ] NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #. To cancel an individual alarm and reminder message: • • • • Press TRANSFER and then dial 112. Dial alarm number 1, 2 or 3. Press the HOLD button. Press the TRANSFER button.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 59 MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. • • • • While on-hook, press TRANSFER and then dial 107. Use the VOLUME buttons to scroll through all of your programmable buttons OR press the programmable button to which you want to add the extender. When you reach a key listed below, dial the corresponding extender.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 60 TEXT MESSAGING This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message. You must be permitted to use the Text Messaging feature.
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5121d_keyset.qxp 5/9/2006 10:47 AM Page 62 CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
5121d_keyset.qxp NO CID DSP 5/9/2006 10:47 AM Page 63 Caller ID Digital Signal Processors (CIDDSP’s) are resources in the OfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series systems required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE:The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 64 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. To view Caller ID information for calls that have been camped-on to your keyset, press the NEXT button.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 65 INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE button, OR Press the CID button and then the INQUIRE soft key. Dial the trunk number.
5121d_keyset.qxp • • 5/9/2006 10:47 AM Page 66 If you have entries in your review list, the most recent call will be shown first. You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 67 SPECIAL APPLICATION MENU Below are instructions for additional call processing and special applications that can be accomplished via the LCD programming. These features and functions can be accessed by pressing the MENU button. Follow the user instructions below to utilize these features and functions. After pressing the MENU button, use the direction button to scroll to the desired menu option. Press ENTER to access the menu.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 68 OR • Press END to exit programming. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Numbers. You may dial the number directly from the displayed status. • • • Scroll or dial option number 3. Speed Dial. Press ENTER. Scroll to option or dial desired option. 1. Personal Speed 2. System Speed • Press ENTER. OR • Scroll to the desired number and press the SEND button to automatically dial the number.
5121d_keyset.qxp 2. 3. 4. 5. 0. • • 5/9/2006 10:47 AM Page 69 ALL FWD NO. BUSY FWD NO. NOANS FWD NO. DND FWD NO. FWD CANCEL Press ENTER. Scroll to or dial 1. FORWARD TYPE and scroll to or dial the desired forward type. Press ENTER to activate the desired call forward type. Press CANCEL to return to main menu. • • OR • Press END to exit programming. 6. ALARM REMINDER: Allows you to set an Alarm Reminder. Up to three alarms may be set. • • • • Scroll or dial option number 6. Alarm Reminder.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 70 SVMi E-Series This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi E-Series. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voice Mail is one of the Subscriber Services available.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 71 ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • • Dial the SVMi E-Series access number or press the key assigned to ring SVMi E-Series [VMMSG]. Enter your personal password when prompted (the default password is 0000). Outside Callers [Subscribers calling from Cell Phones or outside of the office environment] • • • Dial the phone number that will be answered by the SVMi E-Series.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 72 SVMi E-Series Subscriber Services Menu NOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system administrator.
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5121d_keyset.qxp 5/9/2006 10:47 AM Page 74 GETTING STARTED Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7].
5121d_keyset.qxp 5/9/2006 10:47 AM 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT # PERSONAL SERVICES Page 75 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system).
5121d_keyset.qxp 99 5/9/2006 10:47 AM Page 76 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Play options. Pressing this key will play all the menu options available to you from this point. 00 Hear the time and date, and sender's information of the message you just heard. Sender information is not available on outside calls. # Move to the next message.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 77 b) Record your message at the tone.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 78 Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 79 play your primary, No Answer greeting during the day (when you are available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 80 Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 Busy Greeting Played to a caller when you are already talking to someone on your extension or the telephone at your Designated Location. This option is available only if the Administrator has assigned you the 'Busy Greeting' feature. Example:“Hi, this is John Smith.
5121d_keyset.qxp 6 5/9/2006 10:47 AM Page 81 Edit Personal Greetings You may also edit/record each one of the greetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 82 Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you would like to be notified. Press [3] to be notified on urgent messages only. Press [4] to set the destination phone number.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 83 This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: 6 ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [5] to Set Auto Play of New Messages.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 84 # PERSONAL SERVICES The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator. 1 Workload Management Allows you to access to all reminders, both Active and Pending. If authorized you can group your reminders as Commitments, Follow-Ups or Tasks for better organization. The system will flag each reminder as Active or Pending (pending means scheduled for future delivery).
5121d_keyset.qxp 5/9/2006 10:47 AM Page 85 PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. 1 2 Setting your Password ■ From the Subscriber Services Menu press [#][7][1]. ■ The current password will be played and you will have the chance to change it.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 86 Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 87 AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi E-Series password). You will then hear the message being left.
5121d_keyset.qxp 5/9/2006 10:47 AM Page 88 SHORTCUTS Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Call Divert to Voicemail While receiving an incoming (ringing) call, dial [ ] to immediately send the caller to your personal voicemail box. This will override the call forward no answer setting.
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