™ ITP-5012L User Guide 03/2004
TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–8 ........................................................9 ITP-5012L SETUP ........................................................................................10 Initializing the ITP-5012L..................................................................................................
Hold Recall ......................................................................................................................................24 Consultation Hold ........................................................................................................................24 Retrieving Calls Held at Another Station..............................................................................24 Transferring Calls ..................................................................................
Backspace with LCR......................................................................................................................60 Text Messaging ......................................................................................................................60–61 CALLER ID ............................................................................................................62 Selecting your Caller ID Display .............................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
SCREEN BUTTON SCROLL BUTTON ASSEMBLY The 5012L incorporates a SCREEN button. This button allows you to choose your keyset’s idle screen display. The default is CALENDAR. The options are STATION FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons (ten levels). The scroll button is actually a type of thumbwheel assembly. You may use it to scroll through the station screens.
Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and right of the ENTER button. These icons are used to navigate directly to particular programming options from the CALENDAR screen. Pressing the top (HOME) icon will take you directly to the Main Menu. The bottom (TONE) icon will take you to the Ring Tone/Volume Menu.The left side (MESSAGE) icon will take you to the Text Message Menu. The right side (PHONE) icon will take you to the PhoneBook Menu.
ITP-5012L KEYSET LCD Panel Displays a large quantity of information so that the users can easily search. Volume Button Used to adjust the volume of the handset, speakerphone, ringer, background music and page. Select Button (6) ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. Select Buttons (6) To select a specific item the user can simply press the Select button next to the item.
ITP-5012L SETUP INITIALIZING THE ITP-5012L • • • Initially the ITP-5012L IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll button will be highlighted. • • The [0]-[9] dial buttons are used to directly choose a menu, or sub menu options. The [ENTER] button in the navigation button assembly is used when saving a modification.
NAVIGATING THE MENUS Setting IP Manually When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation button assembly. If [1. Manual IP] is selected the Network (1/4) sub menu will be displayed. The button used for editing and their features are summarized below. BUTTON The user directly enters the IP address, subnet mask, and gateway, address as follows: • FEATURES Left and Right ..................
Load and Upgrade Set/Modify Authentication Server Related Set/Modify The third item [3. Load & Upgrade] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. The fifth item [5. Server] sets or modifies settings related to the authentication server. Select the [5. Server] item and move to the lower level. The screen below is displayed. Select the [3. Load & Upgrade] item and move to the lower level. The screen below is displayed. 1.Server IP 1.Load Option 2.
OUTSIDE CALLS Note: When making calls, internal or outside calls, in order to access the programmable button screens, press the SCREEN button. Then you can utilize either the SCROLL button or the UP/DOWN arrow (select) buttons on the display. DIALING FROM THE OUTGOING / INCOMING MENU • • • MAKING AN OUTSIDE CALL IMPORTANT: Put phone in OVERLAP MODE: • • • Press the MENU button. Select CONFIG and then select DIAL MODE. Change it to OVERLAP.
2. While a call is ringing in, press the SCREEN button to display the programmable button screen. This will enable you to view and invoke any of the station features that you may wish. UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67—OR—press the UA button. This device can operate in any one of the six different ring plans.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS button or END button. NOTES: 1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number. 2.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing. CALL PROCESSING AUTO CAMP-ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on. • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 081 to turn ON auto camp-on or 080 to turn it OFF. Press TRANSFER to store your selection.
HOLD RECALL TRANSFERRING CALLS If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. • • When your phone rings, lift the handset or press the ANS/RLS button—OR— press the SEND button to answer the recall. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. Transfer is used to send any calls to another extension in one of two ways.
TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this. To transfer a call directly to a voice mailbox: • • While on a call, press the VT button and dial the mailbox number. Hang up when dialing is completed.
2. From the LCD: STATION CALL PICKUP • • • Press the MENU button, scroll to the FORWARD icon, press ENTER. Scroll to the desired Forward Option. Press MENU button. Select MODIFY, enter the Station Number to forward to and press ENTER. To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.
To Join a Non-Private Conversation: DIALING FEATURES When someone has informed you that you can join a conversation: • • Press the C.O. line button that he/she has indicated. OR Dial the C.O. line number that he/she has indicated. SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Your system may be set for 950 system wide numbers.
are displayed. Using the direction button, highlight the desired number. Press ENTER and the system will automatically dial it for you. If you press ENTER without entering a name, all registered names will be displayed. 3. BY PHONE NUMBER: Searches for an entry by the phone number registered. Enter the phone number of the party you wish to call. Press ENTER and the number will be displayed from the PHONEBOOK.
LAST NUMBER REDIAL To redial the last telephone number you dialed, press the REDIAL button or dial 19. To redial the last telephone number you dialed, from the Main Fixed screen, press the LAST REDIAL button. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 2. Redial does not apply to intercom calls.
PAGING AND MESSAGING • • • Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. MAKING AN INTERNAL PAGE CALL PARK AND PAGE To make an announcement through the keyset speakers: When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The iDCS 500 offers two different methods: • • • • Lift the handset. Press the PAGE button or dial 55.
NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
CONVENIENCE FEATURES DO NOT DISTURB ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND button or dial 401. The DND button indicator will be lit steady to remind you of this mode. To cancel DND, press the DND button again or dial 400.The DND button indicator goes blank. You can make calls while in the DND mode. NOTES: 1.
From the LCD: • • • • • • • • Press MENU button. Scroll to E-DIARY option, press ENTER. Scroll to ALARM option and press ENTER—OR—you may dial 2 and immediately enter the option. Choose the desired ALARM NUMBER (1/2). Enter TIME via the dial pad in 24-hour format. Set RING TONE via the direction button (left/right). Each tone is heard. Set REPEAT DURATION via the direction button. Press ENTER when finished. • • • “T”. Press 2 once to get “A.” Press 5 twice to get “K.
CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.
• Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, will cancel the divert function. GROUP LISTENING • Press CANCEL to return to Main Config Menu—OR—press END to return to idle screen.
OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
SELECT RING TONE SET ANSWER MODE (INTERCOM) Each keyset user can select any one of eight ring frequencies. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions). • • • While on-hook, press TRANSFER and then dial 111. Dial 1–8 or press the UP and DOWN keys to hear each tone. When you hear the tone that you prefer, press TRANSFER to save it.
• • • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to AUTO HOLD, press ENTER to change option status. Press CANCEL to enter change and return to the Main Configuration Menu— OR—press END to return to idle screen. • • • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to HOT KEYPAD, press ENTER to change option status.
From the LCD: • • • • CALLER ID REVIEW ALL • • Press MENU button. Scroll to CONFIGURATION option, press ENTER. Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to RING PREF, press ENTER to change option status. Press CANCEL to enter change and return to Main Configuration Menu— OR—press END to return to idle screen. AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer.
DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering. Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings. Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number.
DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be displayed until the call is released, transferred or put on hold. You can view all of your message indications before you return them: CALL DURATION TIMER The system can be set to automatically time outside calls.
LCR WITH CLEAR STATION 201: LINDA received a call on line 702 When you are making outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. Talking on line 702 BACKSPACE WITH LCR If you misdial while using LCR, you can delete digits shown in the display by pressing the BACKSPACE soft key as many times as necessary. TEXT MESSAGING See also MESSAGE option in the Application Program Menus section.
CALLER ID SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected, you can press the NND button to view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view first. • • • • With the handset on-hook, press TRANSFER and then dial 119. Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.
• • Dial the trunk number. You may now answer the call by pressing the ANS button—OR—you may use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE. NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
3. DAILY PLANNER: See Alarm Reminder Programming Section. • 4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to 5 memos may be stored. • • • TEXTMSG. SETUP: Set incoming text message signal for specific functionality. Scroll DOWN to desired option, scroll LEFT/RIGHT to desired option setting. INDIVIDUAL INTERVAL: Sets notification for Once, Every Two Minutes, No Tone. INDIVIDUAL TONE: Sets incoming notifications signal. SHOW CONTENTS: Sets display option of received message.
4. 5. 6. Handset : Sets handset receive volume level. (8 volume levels) Speaker: Sets station speaker volume level. (16 volume levels Broadcast: Voice Announce feature volume. (16 volume levels) CALL FORWARD 9. DIAL MODE: Select dial type options. (enblock-requires SEND button to complete the call, or overlap - direct out dial) • • • Scroll to or dial 9, press ENTER. Scroll LEFT/RIGHT to select desired display option. Press ENTER, display confirms save. See Transferring Calls Section, Forwarding Calls.
MY PHONE STATUS SCREEN OF THE LCD PANEL Used to personalize your keyset. 1. SELECT BG: Select LCD background scenery. (Calendar, Seasons) • • • Scroll to or dial 1, press ENTER. Scroll UP/DOWN to desired background. Press ENTER, saves selection and returns to My-Phone option screen. 2. MY NAME: Allows an 11character name to be assigned to the keyset. This information is sent to internal display keysets on incoming and outgoing calls. • • • Press TRANSFER and then dial 104.
SVMi-8/SVMi-16E This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi-8/SVMi-16E. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voice Mail is one of the Subscriber Services available.
SVMi-8/SVMi-16E Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 5 6 7 8 Group Private Messages Group Fax Only Messages Group Voice Only Messages Group Email Only Messages Pause, Resume Menu Prompting 1 Listen Menu 1 11 3 Discard Message 4 Reply to Sender 5 Place Call to
GETTING STARTED 0 Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: # • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password). Dial [#][7][1].
99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised and confirmed.
Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting.
Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Press [2] to set the schedule when you would like to be notified. If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.
PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator. 1 1 Workload Management Allows you to access to all reminders, both Active and Pending.
Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Being Called 01 _________________________ _________________________ If your phone rings and you want to send the caller directly to your mailbox, simply press [#].
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________
