DCS KEYSET USER GUIDE SAMSUNG iDCS 100 SYSTEM August 2003 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ............................2–9 OUTSIDE CALLS Making an Outside Call ....................................................................10 Answering an Outside Call ................................................................10 Universal Answer ..............................................................................10 Recall/Flash .................................................
DIALING FEATURES Speed Dialing ....................................................................................25 Programming Personal Speed Dial Numbers ............................25–26 One Touch Speed Dialing ................................................................26 Last Number Redial ..........................................................................26 Save Number with Redial ..................................................................27 Chain Dialing ..........................
Listening to Old or New Messages ...................................................59 Group New or Old Messages ...........................................................60 Record and Send a Message ..........................................................60 Access Manager ...............................................................................61 Personal Greetings ...........................................................................63 Mailbox Administration .................................
THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
SYSTEM TONES LCD 24B KEYSET LAYOUT The system provides several tones to assist you. Some of these tones are already familiar to you. LABELING PROGRAMMABLE KEYS Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip.
LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
OUTSIDE CALLS NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing. MAKING AN OUTSIDE CALL RECALL DIAL TONE • Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line.
• While you are listening to confirmation tone, press the HOLD key. This will cancel the oldest set callback. NOTES: 1. If the hot keypad feature is turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B phone before dialing. INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer.
AUTO ANSWER MODE (INTERCOM CALLS ONLY) 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or MONITOR key if you are using a 7B phone before dialing. When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. CALLING YOUR SYSTEM OPERATOR • • • • Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset.
CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRSF key. 2.
To forward all your calls under any condition to another station: NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK or the MONITOR key if you are using a 7B button phone before you begin dialing. • • FORWARD FOLLOW ME FORWARD ALL CALLS Dial 601 plus the extension or group number. Receive confirmation tone and hang up. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPK key before you begin dialing.
FORWARD DND MY GROUP PICKUP To forward your phone when you activate DND. If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: 1.
DIALING FEATURES NETWORK FORWARDING If you system is equipped with the iDCS 100 Enhanced Software, and your system is networked with another system, there are 3 types of forwarding that must be used when you want to forward calls to a station that is located in another system on your network. These forwarding types are described below.
For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number.
To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. APPOINTMENT REMINDER/ALARM CLOCK This feature works like an alarm clock.
CALLING THE DOOR PHONE/ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234.
• • Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party. To return to your first party, press the key corresponding to your original call. This will disconnect the OHVA call. • • Press the IN/OUT key. It will light red when your keyset is in the group. Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary. If you do not have an IN/OUT key: NOTES: 1.
CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME (Answer Machine Emulation) feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key. See Keyset User Features in SVMi-4/SVMi-8 section.
KEY CONFIRMATION TONE You can hear a short beep (confirmation tone) each time you press a button on the dial pad. This tone can be turned on or off. • • • While on-hook, press TRSF and then dial 110. Dial 040 to turn tones off or 041 to turn tones on. Press TRSF to store your selection. REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle.
CALL LOG CALL DURATION TIMER [iDCS 100 ENHANCED VERSION] To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed. Pressing the EXIT key will return the keyset to idle. The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display.
ALARM REMINDER MESSAGES To cancel an individual alarm and reminder message: When you use the alarm/appointment reminder feature, you create a 16 character reminder message. When the alarm rings, your message will appear instead of [ALARM REMINDER]. To program reminder messages: • • • • • • • • • • • Press TRSF and then dial 116. Dial the alarm number 1, 2 or 3. Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock.
KEY DESCRIPTION EXTENDER BOSS ..............Boss and Secretary ..........1–4 DP ....................Direct Pickup ..................Extension or station group number DS ....................Direct Station ....................Any extension number FWRD ..............Call Forwarding ..............0–7 GPIK ................Group Pick-Up ................01–20 IG......................In/Out of Group ................Any group number you are part MMPG ..............Meet Me Page ................0–9, 4 PAGE.........
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the phone system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
ADD-ON MODULE 32 BUTTON MODULE WITH KEYSET The 32 button module is used when you need more programmable keys added to your keyset. The 32 tri-colored LED’s provide better visual indication of call status and call progress. The extra programmable keys are used exactly like the one on your keyset. Make them DSS/BLF keys or any combination of feature keys. The 32 button does not support executive off-hook voice announce (OHVA) and does not have a microphone.
