iDCS 100 Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 2002 Samsung Telecommunications America All rights reserved.
TABLE OF CONTENTS PART 1 DESCRIPTION SYSTEM OVERVIEW 1.1 1.2 1.3 2 KEY SERVICE UNIT........................................................................... 2.1 EXPANSION CABINETS .................................................................... 2.1 MEM3 AND MEM4 CARDS ................................................................ 2.2 INTERFACE CARDS .......................................................................... 2.2 STATION EQUIPMENT ....................................................
5 GENERAL USER INFORMATION 5.1 5.2 5.3 5.4 5.5 5.6 RADIO FREQUENCY INTERFERENCE ............................................ 5.1 FCC REQUIREMENTS ...................................................................... 5.1 TELEPHONE COMPANY INTERFACES ............................................ 5.2 SAFETY TESTS ................................................................................. 5.3 MUSIC ON HOLD WARNING ............................................................ 5.
iDCS 100 GENERAL SYSTEM DIAGRAM 1.
PART 1. SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION The iDCS 100 is a digital ISDN compatible telephone system designed for small businesses. It can operate with the functionality of a square key system, PABX or a combination of both (hybrid). The iDCS 100 employes the very latest DSP (Digital Signal Processor) digital technology. The iDCS 100 offers a variety of interface cards that allow connection to the public telephone network or to private networks. These are generally referred to as trunk cards.
KEY SERVICE UNIT AND EXPANSION CABINET TYPE-A 1.
KEY SERVICE UNIT AND EXPANSION CABINET TYPE-B 1.
MAXIMUM DEVICE QUANTITIES DEVICE TYPE PSU WITHOUT SVM PSU WITH SVM STATIONS (SLT'S & DLI DEVICES) 56 48 DLI DEVICES (KEYSETS/AOMS/DPIMS) 56 48 SINGLE LINE TELEPHONES 42 34 LOOP START LINES 36 36 BRI CIRCUITS 24 24 BRI CHANNELS 48 48 E&M TRUNKS 12 12 SVMi-8 PORTS 0 8 FIGURE 1–1 SVMi-4 PORTS 0 4 1 (24) 1 (24) T1/PRI Digital Trunks TABLE 1–1 CONFIGURATION NOTES 1. Only one 2 SLI card can be installed in the system. 2. Only one SMISC card can be installed in the system. 3.
eight DSP channels when fully expanded. The DSP channels are fully shared throughout the system as a common resource. MEMORY The system operates using stored program control. This program is stored in EPROMs for MEM3 or Flash Media for a MEM4 card. All specific customer data is stored in non-volatile random access memory (NV-RAM) located on the removable MEM3 and MEM4 card. It is protected by a super capacitor providing seven days of memory protection in the event of loss of AC power to the system.
PART 2. HARDWARE DESCRIPTIONS FIGURE 2–2 FIGURE 2–1 2.1 KEY SERVICE UNIT The iDCS 100 (see Figure 2–1) is a metal cabinet containing the following: ! ! ! ! ! A power supply (120 VAC) with battery backup (48VDC) connection Processing, switching and the system operating program Eight 2B + D digital keyset interfaces One MOH/BGM input source (switch selectable between internal chimes and external input) One page output 2.
2.3 MEM3 AND MEM4 CARD To operate, the KSU must be equipped with an iDCS 100 MEM3 or an iDCS MEM4 card to hold the system software and customer database. The software is stored in EPROM chips for the iDCS 100 MEM3 card in Flash Memory on an iDCS 100 MEM4 card. All specific customer data is stored in non-volatile random access memory (NV-RAM). The MEM3 and MEM4 cards are both protected by a super capacitor providing up to seven days of memory protection in the event of loss of AC power to the system. 2.
2 E & M x 4 DLI This card provides two two wire (TL11M) tie line interfaces and four 1B+D DLI ports. KDb’s cannot be used with this card. This is the same card used on the DCS Compact. S4BRI This card provides 4 ISDN Basic Rate Interface (BRI) S/T circuits with the ability to support two channels per circuit for a total of 8 channels. A system can have up to six of these cards. These S/T circuits can be configured for station or trunk use.
FKDBD If your iDCS keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port for connection of a digital station device such as a keyset or 64 button module. KDb-DLI This board, if installed in a digital keyset connected to one of the eight DLI ports on the motherboard, will provide a second DLI port for the connection of a digital station device.
No external line or power connections are necessary, these are accomplished directly through the phone system. At the time of this writing the memory capacity is about 100 hours, although as time goes on, improvements in technology will allow for changes in storage time. The SVMi-8’s modular design allows it to be expanded to add voice ports as needed. Only one SVMi-8 card can be installed in a system, do not use other voice mail system in combination with SVMi-8.
2.
iDCS 8D KEYSET (see Figure 2–9) ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! 8 programmable keys with tri-colored lights ! Four fixed function keys ! Terminal Status Indicator ! Built-in speakerphone ! Eight selectable ring tones ! UP/DOWN buttons for digital control of speaker, handset and ringer volumes ! Desk- or wall-mounted ! Available in dark gray or light gray FIGURE 2–9 iDCS 64B AOM (See Figure 2–10) ! ! ! ! 64 programmable keys with red lights A maximum of
DCS LCD 24B Keyset (See Figure 2–11) ! Built-in speakerphone ! 24 programmable keys (16 with tri-colored LEDs) ! Four fixed function keys ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! UP/DOWN buttons for digital control of speaker, handset and ringer volumes ! Eight selectable ring tones ! Desk- or wall-mounted ! Available in almond or charcoal DCS LCD 12B Keyset (see Figure 2–12) ! 32 character display (2 x 16) with three associated soft keys and a scroll key ! Built-i
Single Line Telephone (See Figure 2–14) ! Four fixed function keys: hold, flash, new call, and monitor. ! Data Port: selectable to share station extension or utilize a separate extension ! On hook dialing ! Message Waiting/Ring Indicator ! Desk or wall mounted ! Ring volume control ! Four available ring tones. ! Available in almond and black FIGURE 2–14 Note: This single line telephone set is FCC approved for direct connection to the public telephone network. FCC # A3LKOR-24627-TE-T REN 0.9B.
64 Button Module (See Figure 2–17) ! 64 programmable keys ! Available in almond and charcoal ! A maximum of 2 can be assigned to any keyset to provide additional programmable keys ! A maximum of 4 per iDCS 100 System FIGURE 2–17 Door Phone Interface Module (DPIM) and Door Phone (see Figures 2–18 and 2–19) ! The DPIM adapts any DLI circuit for use with the door phone unit ! Commonly used to request entry through locked doors (interior or exterior) or as a room monitoring box ! Provides contact control to be
iDCS 14B STRIP (See Figure 2–20) ! 14 programmable keys with red lights ! A maximum of one can be assigned to any iDCS keyset to provide additional programmable keys ! Available in dark gray or light gray FIGURE 2–20 2.
PART 3. SPECIFICATIONS The following tables provide technical data for the iDCS 100 hybrid/key telephone systm. 3.1 ELECTRICAL SPECIFICATIONS AC INPUT 112 (88–132) VAC (48–63 Hz) POWER CONSUMPTION (MAX) 97 WATTS MAXIMUM FUSE RATING 5 AMP BTU RATING (MAX) 5.5 BTU/MINUTE DC OUTPUT +5 VOLTS 3.0 AMPS MAX -5 VOLTS 0.5 AMPS MAX -56 VOLTS 1.7 AMPS MAXIMUM BATTERIES 10–40 AMPS 48 VOLTS MAXIMUM CHARGE CURRENT 0.4 A MAXIMUM DISCHARGE RATE 2.5 A 3.
3.3 ENVIRONMENTAL LIMITS OPERATING TEMPERATURE 32–104 °F/1–40 °C STORAGE TEMPERATURE -13–158 °F/-10.5–70 °C HUMIDITY 10%-90% NON-CONDENSING 3.4 CABLE REQUIREMENTS EQUIPMENT CABLE AWG MAX FEET MAX METERS DIGITAL KEYSETS 1 PR. TWISTED 24 1300 400 ADD-ON MODULES 1 PR. TWISTED 24 1300 400 SINGLE LINE STATION 1 PR. TWISTED 24 3000 1 KM DOOR PHONE 2 PR. TWISTED 24 330* 100 *This is the maximum length of the cable between the door phone and the DPIM.
SYSTEM TONES Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Signal—Indicates the station you dialed is busy. BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS DND/No More Calls Tone—Fast busy tone advises you the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.
3.6A KEYSET KEY LED INDICATIONS CONDITION LED COLOR LED ON LED OFF OFF – OFF RED/GREEN STEADY – AMBER 500 ms 500 ms RED/GREEN 500 ms 500 ms RINGING C.O. CALL GREEN 100 ms 100 ms RINGING INTERNAL CALL GREEN 100 ms 100 ms RED 112 IPM for 500 ms 500 ms LINE IDLE LINE IN USE RECALL CALL ON HOLD DND INDICATION 3.
3.7A RESERVE POWER DURATION ESTIMATES (in minutes)* NO. OF STATIONS UPS CAPACITY IN VOLT AMPS 250 400 450 600 900 1250 2000 4 65 160 200 245 360 490 930 8 45 110 135 160 240 320 625 12 40 90 115 140 200 280 535 16 30 75 90 110 160 220 415 24 25 50 70 85 120 175 380 32 20 45 60 75 100 150 330 40 15 35 50 60 80 125 275 48 10 20 45 50 55 75 100 56 – 10 30 45 50 60 80 *These are approximate values based on an idle system.
3.7B RESERVE POWER DURATION ESTIMATES NO. OF STATIONS WITHOUT SVMi WITH SVMi 8 83 Hours 57 Hours 16 49 Hours 39 Hours 24 35 Hours 29 Hours 32 27 Hours 23 Hours 40 22 Hours 18 Hours 48 17 Hours 11 Hours The table above gives estimated system hold up times for a iDCS 100 system. These times are based on an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack. The hold up times stated above are approximate and will be reduced the busier the system becomes.
PART 4.
4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.
AUTHORIZATION CODES Authorization codes are used to give permission to make a call. A maximum of 250 four digit authorization codes can be either forced or voluntary. When used, authorization codes will automatically change the dialing station’s class of service to the level assigned to the authorization code. Authorization codes may be programmed to print or not print on SMDR. FORCED When a station is programmed for forced authorization, the user must always enter this code before dialing is allowed.
CALL ACTIVITY DISPLAY The iDCS 100 will record and buffer all calling activity within the system.
CALLER ID FEATURES The following features apply to all forms of Caller Identification, however, to make them easier to read caller identification is referred to as Caller ID. NAME/NUMBER DISPLAY Each LCD keyset user can decide if he/she wants to see the name or number in the display. Regardless of which one is selected to be seen first, the NND key is pressed to view the other pieces of information.
ABANDON CALL LIST The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were not answered. The list is accessed using the administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can see the NND key to toggle between the Caller ID name, number and the date and time the call came in. The system must be using LCR to dial numbers from the abandon call list.
The user can originate calls as usual and receive call if present. The timer is programmable on a per-station basis to allow for differences in individual work habits. BUSY/NO ANSWER This feature allows the station user to use both types of forwarding simultaneously, provided the destinations have already been entered in the usual manner. FORWARD DND This feature works with the Do Not Disturb feature.
CALL FORWARD UNCONDITIONAL (CFU) (Enhanced Version Software/MEM4) This is a different feature from the normal call forward all and is only used when the forward destination is in a different node of the network. The operation of the feature is the same as the normal forward all where all calls to the forwarded station will be forwarded to the forward destination. CALL HOLD (EXCLUSIVE) Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call.
CALL WAITING/CAMP-ON Busy stations are notified that a call is waiting (camped-on) when they receive a tone. The tone is repeated at a programmable interval. Keysets receive an off-hook ring signal through the speaker and single line stations receive a tone in the handset. The volume of the camp-on tone can be set by the station user. Camped-on calls follow Forward No Answer if a Forward No Answer destination has been set.
be programmed as members of a station group and may provide steady or interrupted closure. CONFERENCE The system allows six simultaneous conferences up to 5 parties each. If a SCM daughter board is installed, then the system allows a total of 24 simultaneous conferences up to 5 parties each. ADD-ON (5 PARTY) Any combination of up to five parties (stations or outside lines) can be joined together in an add-on conference. Parties may be eliminated or added after a conference has been established.
CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the iDCS 100 without wiring changes. All individual station assignments such as trunk ring, station group, station COS, station speed dial, button appearances, call forwarding, etc. will follow the Customer Set Relocation program.
tie line circuits can terminate on either the iDCS E&M card or on a channel of a digital T1 circuit on an iDCS TEPRI card. Dialed Number Identification service (DNIS) is a feature of 800 or 900 type numbers that allows the number dialed by the caller to be identified in the telephone system by means of a sequence of DTMF digits (usually four). This service terminates on E&M tie lines.
In addition any trunk or station can be programmed to ring a keyset with a predefined ring tone (1–8) or a single line port with a predefined cadence (1–5) selection. This provides for easy identification of special lines or extensions that ring your phone. DOOR LOCK RELEASE (PROGRAMMABLE) After answering a call from the door phone, users can dial a code to activate a contact closure. This can be used to operate a customer-provided electric door lock release mechanism.
This feature does not work from single line sets. TRUNK MONITOR or SERVICE OBSERVING This feature allows the user who barged-in to retain the trunk call after the original station has hung up. WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TO PRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPONSIBLE FOR THE POSSIBLE MISUSE OF THIS FEATURE.
HOT LINE Stations can be programmed to call a pre-defined station or station group whenever that station goes off-hook. A hot line delay timer of 0–250 seconds can be programmed to allow sufficient time to make a different call. This timer is programmable on a per station basis. IN GROUP/OUT OF GROUP Individuals assigned to a station hunt group may temporarily remove their telephones from the group by pressing the In/Out of Group button providing that there is someone still in the group.
BASIC RATE INTERFACE (BRI) The iDCS 100 BRI card supports trunk or station level Basic Rate Interface services (BRI). Trunk or station BRI use is software programmable. BRI allows simultaneous data calls, called party and calling number identification, high speed call setup and disconnect are among the benefits of ISDN calling.
the Smart Media card may be used to store the system database. The PCMMC computer program may be used to produce a backup copy of the customer data. MESSAGE WAITING INDICATIONS When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indication that a message is waiting. The message button will flash red at the messaged keyset. A single line phone will receive a distinctive message waiting dial tone. Five message waiting indications can be left at any station.
NETWORKING (Enhanced Version Software/MEM4) The iDCS 100 networking feature package (Enhanced Version Software Only) allows the iDCS 100 system to be connected to an iDCS 100 or to an iDCS 100 via some basic feature transparency. The physical connection between the systems is via a proprietary PRI connection and is based on the Q-SIG specification. The following features are supported between two networked systems. Note that enhanced version software is only available with a MEM4 card.
Call Intrusion (Barge In). This feature operates in the same manner as in a non networked switch. Call Offer/Call Waiting (Camp On). This feature operates in the same manner as in a non networked switch. When a called station is busy the caller can press a camp on key and appear as a ringing call on the second call button. The Auto camp on feature will not work on calls across a network link if set to ON in MMC 110. Call Transfer.
OFF PREMISES EXTENSIONS (OPX) A single line (tip and ring) extension from an SLI card may be connected to telephone company-provided OPX circuits to remote locations. 8SLI cards and KDbSLIs do not support off premises extensions. OPERATOR GROUP The operator group can contain 32 stations to answer incoming calls. Calls to this group can be set for distributed, sequential or unconditional ringing. Operators can use the In/Out of Group feature to meet flexible operator requirements.
PRIME LINE SELECTION Any station can be programmed to select a specific line, trunk group, telephone number, station or station group when the handset is lifted or the speaker key is pressed (same as Hot Line feature). PRIVATE LINES For private line use, stations can be prevented from dialing and/or answering any line. PROGRAMMABLE TIMERS There are over 50 programmable system timers to allow each installation to be customized to best fit the end user’s application.
TEMPORARY OVERRIDE At any time the system can be forced into a specific ring plan for a temporary period of time until the next scheduled ring plan automatically takes effect. RING OVER PAGE Any outside line can be programmed to ring over a customer-provided paging system. Outside lines, door phones and station groups may ring over page in the day or night mode. SECRETARY POOLING Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in system programming.
and distributed group may contain a maximum of 48 stations. A station may be assigned to more than one group. Each station group has its own recall timer for calls transferred to that group. STATION MESSAGE DETAIL RECORDING (SMDR) The system provides records of calls made, received and transferred. Connecting a customer-provided printer or call accounting system will allow collection of these records.
A log of 100 alarms are stored in a buffer and can be reviewed at a display keyset or sent to a printer (see sample Alarm Report in section 4.11 of this document). SYSTEM DIRECTORY Each station, station group and outside line can have an 11 character directory name. This name will appear on keyset displays to provide additional information about lines and stations. TOLL RESTRICTION There are 250 allow and 250 deny entries of 11 digits each.
TRUNK GROUPS Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 11 trunk groups available for iDCS 100 system. UNIFORM CALL DISTRIBUTION (UCD) UCD is used whenever the user expects to have more ringing calls than people to answer them. It prevents callers from receiving busy signals or lengthy delays before answering. Callers reaching a busy station group are held in queue for an available agent.
UNIVERSAL ANSWER Station users may dial the Universal Answer code or press the UA key to answer any outside lines programmed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over page. VIRTUAL SINGLE LINE TELEPHONE The iDCS 100 has 14 virtual extensions. These ports have all the attributes of an actual SLT port including call forwarding. These virtual ports can be exchanged with real ports using the set relocation feature to provide hot desking.
conversation is usually considered “real time” these packets need to be delivered in a consistent manner with minimal delay. This can be controlled via a Gatekeeper which tracks and monitors voice packets. Gatekeepers are part of the H.323 standard but are not required. The iDCS 100 ITMC is Gatekeeper compliant. In any Ethernet environment, packet transfers are subject to delays and/or loss. If these delays are greater than 200ms the voice quality will deteriorate.
STATION FEATURES ADD-ON MODULE APPOINTMENT REMINDER AUTOMATIC HOLD AUTOMATIC PRIVACY BACKGROUND MUSIC BUSY STATION CALLBACK BUSY STATION INDICATIONS (BLF) CALL FORWARDING CALL LOGS CALL PICKUP DIRECT STATION SELECTION (DSS) DO NOT DISTURB (OVERRIDE) DO NOT DISTURB (PROGRAMMABLE) DOOR LOCK RELEASE EXCLUSIVE HOLD GROUP LISTENING HEADSET OPERATION HEARING AID COMPATIBLE LINE QUEUING WITH CALLBACK LINE SKIPPING LOUD RINGING INTERFACE MESSAGE WAITING LIGHT/INDICATION MUTE MICROPHONE/HANDSET OFF-HOOK RINGING OFF-
32 BUTTON AOM The DCS 32-button add-on module (AOM) adds to the capability of any keyset. The 32 programmable buttons with red buttons can be used for feature keys, DSS/BLF keys or one touch speed dial buttons. Because this AOM has a microphone and a speaker it can be used to provide executive off hook voice announce or as a stand alone unit whenever a handset and dial pad are not required. 64 BUTTON MODULE The 64-button module adds to the capability of any keyset.
BUSY STATION INDICATIONS (BLF) DSS/BLF keys may be assigned to any keyset or add-on module. These buttons will be off when the station is idle, light red when that station is in use and flash distinctively when that station is in the DND mode. CALL FORWARDING Station users can forward internal and outside calls to other destinations immediately (Forward All), when busy (Forward Busy) or if not answered in a programmable number of seconds (Forward No Answer). These forward destinations can all be different.
DO NOT DISTURB (OVERRIDE) The DND Override feature allows a keyset with a DND Override key (DNDO) and the appropriate class of service to override the DND setting at a called keyset. This will allow a user to go into DND while waiting for an important call and have that call transferred to them via a screened transfer from a station (for example the users secretary) with a DNDO key. DO NOT DISTURB (PROGRAMMABLE) The Do Not Disturb (DND) feature is used to stop all calls to a station.
back when the line is available (a maximum of 100 callbacks are allowed systemwide at one time including busy station and busy trunk). LINE SKIPPING When the user is talking on an outside line and the automatic hold feature is turned off, he/she may press an idle line key and skip to that line without causing the previous call to go on hold.
ONE TIME DO NOT DISTURB The Do Not Disturb (One Time) feature is used to stop all calls to a station when the user is on an outside line and does not want to be disturbed for the duration of the call. Upon completion of the call, DND is canceled and the station is returned to normal service. This feature requires a programmed button. ONE TOUCH DIALING KEYS Frequently used speed numbers can be assigned to one touch dialing keys for fast accurate dialing.
REDIAL There are three types of external redial available to all station users. Each type can redial up to a maximum of 18 digits. ! AUTO RETRY—When an outside number is dialed and a busy signal is received, the auto retry feature can be used to reserve the outside line and automatically redial the number for a programmable number of attempts (available to keyset users only). ! LAST NUMBER—The most recently dialed number on a C.O.
0 UNLOCKED 1 LOCKED OUT GOING 2 LOCKED ALL CALLS Make outsid e calls YES NO NO Receive outsid e calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO TERMINAL STATUS INDICATOR iDCS keysets are equipped with a terminal status indicator lamp. The terminal status indicator light is positioned on the top right corner of the keyset above the display.
DISPLAY FEATURES ACCOUNT CODE DISPLAY CALL DURATION TIMER CALL FOR GROUP IDENTIFICATION CALL PROCESSING INFORMATION CALLER ID INFORMATION CALLING PARTY NAME CALLING PARTY NUMBER CONFERENCE INFORMATION DATE AND TIME DISPLAY DIALED BY NAME DIALED NUMBER ENHANCED STATION PROGRAMMING IDENTIFICATION OF RECALLS IDENTIFICATION OF TRANSFERS MESSAGE WAITING CALLER NUMBER MULTIPLE LANGUAGE SUPPORT OUTSIDE LINE IDENTIFICATION OVERRIDE IDENTIFICATION PROGRAMMED MESSAGE DISPLAY SOFT KEYS STOPWATCH TIMER UCD SUPERVISOR
Caller ID number in the display. Regardless of which one is selected to be seen first, the N/N key is pressed to view the other piece of CID information. NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N selection.
LCR to dial numbers from the abandon call list. The abandoned call list will store up to 50 unanswered calls on iDCS 100. CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.
IDENTIFICATION OF RECALLS Hold recalls and transfer recalls are identified differently than other ringing calls. Hold recalls indicate the recalling line or station number and the associated name. Transfer recalls indicate the recalling line or station and where it is coming from. IDENTIFICATION OF TRANSFERS The display will identify who transferred a call to the user.
CALL SCREEN This allows the supervisor to view how many calls are in queue, the longest wait time, how many calls have been received today, what the average time in queue is and how many calls were abandoned. AGENT SCREEN This allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP, OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.
SAMPLE DISPLAYS All display model keysets have a 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 Wait for answer 209:Tim Kelly FRI 23 Sep 02:54 Idle display shows extension, name, day, date and time. This station is camped-on to extension 203 and is waiting for 203 to answer. Call for 501 202 Mr.
SAMPLE CALLER ID DISPLAYS 05/25,09:41,702 CLEAR NND DIAL 13054264100 702:RINGING This display shows an incoming call from 1305-426-4100 on Line 702 ringing directly at your station. This display shows the information on the abandoned call list. This call came in on May 25 at 9:41 A.M. on line 702. The user can CLEAR the entry, DIAL the caller back or examine further NND information.
SAMPLE UCD DISPLAYS 06 available 04 logged in 005 calls in queue now There are five calls currently waiting to be answered by the UCD group. There are six members in the group. Four of the members are currently logged in. 201: answered 065 calls today longest wait time is 02:24 The longest call on hold (waiting to be answered) was for two minutes, 24 seconds. This data applies to all calls since the supervisor data was last cleared. It does not necessarily represent calls currently in queue.
4.44 ] Mar/21/1999 13:49 Authorization Code 4 Digits Time Call Made or Received Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No.
4.45 ] Mar/21/99 13:49 Telephone No. Dialed 1–18 Digits 4.5 SAMPLE SMDR PRINTOUT (WITH CALLER ID) Call Duration Hrs:Mins:Secs or Call Cost Time Call Made Call Type Flag or Received 2 Characters Hrs:Mins:Secs Date Call Made or Received Month:Day C.O. Line No.
4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................
4.7 CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high number probably means that there are not enough agents available and the wait time is too long.
If this number is less than the total calls received by all the agents it is possible that calls were transferred from one agent to another. If this number is more than the total calls received by all the agents it is possible that calls were unanswered by an agent and went to final destination or callers hung up while in queue. This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination.
4.8 AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status. The status can be In Group, Out of group or in DND. This statistic is a real time statistic and so will not print on a report. CALLS ANSWERED The total number of calls answered by the agent.
4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ******************************* BEGINNING: Mar/15/1999 00:42 ENDING: ACTIVITY Mar/21/1999 13:32 SYSTEM TOTAL INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS - ANSWERED.................. - NOT ANSWERED.............. ............................ BUSY........................ 3041 26 2168 44 INTERCOM CALLS - COMPLETED.......................
4.10 TRAFFIC REPORT OVERVIEW A**************************** SYSTEM STATISTICS ************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 2 ACTIVITY 3 4 5 6 INCOMING TRUNK CALLS INCOMING TRUNK CALLS OUTGOING TRUNK CALLS A SELECTED TRUNK WAS 04/01/99 17:30 SYSTEM TOTAL - ANSWERED..................0000 - NOT ANSWERED..............0000 ............................0000 BUSY........................0000 7 INTERCOM CALLS - COMPLETED.......................0000 8 INTERCOM CALLS - NOT ANSWERED................
8. INTERCOM CALLS NOT COMPLETED: These are all intercom calls that were not answered and resulted in the calling party hanging up. A call to a station group that overflows to another station is considered not answered whether the overflow destination did or did not answer. 9. TRUNK RECALLS TO STATION: These are trunk calls that were placed on any kind of hold and recalled a station. These are also trunk calls that were transferred and were not answered and recalled the transferring station.
C**************************** INDIVIDUAL TRUNKS ************************** 1TRUNK 701 702 703 704 705 706 707 708 709 710 2TRUNK-NAME 3ATTA 4ANSD 5NOT-ANSD 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 6OUTGOING 7BUSY 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 1. TRUNK: A listing of each trunk in the system. 2.
2. GROUP: Listing of all station groups in the system. 3. ANSD: This column is a peg count of all answered trunk calls that rang to the specific group directory number regardless of how these arrived. 4. NOT-ANSD: The number of times any trunk call directed to the specific group number was not answered by any member of the group. 5. INTERCOM: An intercom call made from a station or device within the system to the specific group number. 6.
8. ICM-TRSF: This is the number of times a trunk call was successfully transfered to another station using the intercom. It includes both screened and unscreened transfer. 9. TRK–TRK: This is the number of times a trunk call was transfered to another trunk (tie line) This is called a trunk–to–trunk transfer. This field gets pegged every time the station completes a trunk to trunk transfer. 10. PICKUP: This is a count of the outside calls that were picked up by the specific station.
4.11 SAMPLE ALARM REPORT ALARM REPORT FOR [ 04/17/2002 04/17/2002 04/17/2002 04/17/2002 00:59:18 00:59:18 00:59:18 00:59:18 ] Apr/17/2002 01:05 MJD01 Sync Failure MJD03 Red Alarm MJD21 PCM Loss MJD18 T1 Restart 4.
PART 5. GENERAL USER INFORMATION 5.1 RADIO FREQUENCY INTERFERENCE WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy.
5.3 TELEPHONE COMPANY INTERFACES CIRCUIT TYPE FIC NETWORK JACK RJ21X C.O. LINE—LOOP START O2LS2 RJ11C RJ14C E & M TIE LINE TL11M RJ2GX RJ21X OFF PREMISES EXTENSION OL13C RJ11C RJ14C NOTE: Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of part 68 of the FCC’s rules. RINGER EQUIVALENCE (REN) The REN is used to determine the quantity of devices which may be connected to the telephone line.
FIELD REPAIRS Only technicians certified on the iDCS 100 are authorized by SAMSUNG TELECOMMUNICATIONS AMERICA to perform system repairs. Certified technicians may replace modular parts of a system to repair or diagnose trouble. Defective modular parts can be returned to SAMSUNG TELECOMMUNICATIONS AMERICA for repair. GENERAL This equipment must not be used on coin telephone lines. Connection to party line service is subject to state tariffs.
5.6 EQUAL ACCESS REQUIREMENT This equipment is capable of providing user access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 and Part 68 of the FCC Rules. 5.
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KEY SYSTEMS DEALER AGREEMENT SAMSUNG TELECOMMUNICATIONS AMERICA KEY SYSTEMS LIMITED WARRANTY SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the original retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of the Product from STA’s facility, that the Product (except for lamps, fuses, and other comsumable items) will be free from defects in material and workmanship.
