FULL MANUAL HW-Q990C Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
CONTENTS 01 Checking the Components 3 02 Product Overview 4 08 Installing the Wall Mount 25 Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Wallmount Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Top Panel of the Soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installing the Surround Speakers on a Wall . . . . . . . . . . . . . . . . . 26 Bottom Panel of the Soundbar . . . . . . . . .
01 CHECKING THE COMPONENTS SOUNDBAR Soundbar Main Unit Soundbar Remote Control (AH81-15047A) / Batteries x4 x2 Surround Speaker (Left / Right) A TYPE : 450mm Subwoofer Power Cord (Subwoofer, Surround Speaker, Soundbar) (3903-001117) x2 HDMI Cable (BN39-02661A) x2 (M4 x L10) Wall Mount Guide (AH81-15186A) Holder-Screw (AH61-04110A) x4 x2 Bracket-Wall Mount (AH61-04119A) Screw (6001-001202) Rubber-Foot (BN67-00398L) • For more information about the power supply and power consumption, refer
02 PRODUCT OVERVIEW Top Panel of the Soundbar 1 3 2 4 1 (Multi Function) Button • In standby mode, press the (Multi Function) button to turn on the Soundbar. • Press the (Multi Function) button to change the input source. 2 (Volume) Button Adjusts the volume. 3 (Mic On/Off) Button Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will glow red. 4 Mic On Mic Off Red Off Red On Display Displays the product’s status and current mode. D.
03 USING THE SOUNDBAR REMOTE CONTROL Inserting Batteries before using the Remote Control (AAA batteries X 2) Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position. • The illustration differs with the respective Remote Control model. How to Use the Remote Control 1 1 Power 2 3 2 Source 8 9 4 10 3 5 11 13 Press to select a source connected to the Soundbar.
7 Sound Control By pressing the button, you can set the audio function such as SpaceFit Sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons. • Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear. • Night mode is optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.
Active Voice Amplifier (AVA) • Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly. • No data is saved during the analysis.
Adjusting the Soundbar volume with a TV remote control Adjust the Soundbar volume using the TV’s remote control. • This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. • Set the TV speaker to External Speaker to use this function. • Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. 2.
04 CONNECTING THE SOUNDBAR Connecting the power and units Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order: • For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit) 1. Connect the Power cord to the Subwoofer. Power Cord Rear of Subwoofer 2. Connect the power cord to the Left and Right Surround Speakers.
Recommended Speaker Layout CAUTION • Wireless receiving antennas are built into the subwoofer and surround speakers. Keep the units away from water and moisture. • For optimal listening performance, make sure that the areas around the subwoofer and surround speakers locations are clear of any obstructions. Soundbar Subwoofer 0° 135° 135° 150° Surround Speaker L 150° Surround Speaker R Surround speaker mode An optimal surround sound may be delivered depending on the position of the surround speaker.
Manually connecting the Subwoofer or Surround Speakers Before performing the manual connection procedure below: • Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly. • Make sure that the Soundbar is turned off. 1. Turn off the Soundbar main. 2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds. • The red indicator at the rear of each speaker turns off and the blue indicator blinks.
LED Indicator Lights on the Rear of Subwoofer and Surround Speakers LED Subwoofer Status On Description Resolution Successfully connected (normal operation) - Recovering the connection Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes. If blinking persists, try manually connecting the subwoofer and Surround Speakers. See page 11.
05 CONNECTING TO A TV Connecting the TV that supports HDMI ARC (Audio Return Channel) CAUTION • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output. • The recommended cable is a Premium High Speed HDMI Cable with Ethernet certified by HDMI.org. Connect to the HDMI TO TV (eARC/ARC) port of the Soundbar main unit.
Connecting using an Optical Cable Pre-connection Checklist • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • When you use an optical cable and the terminals have covers, be sure to remove the covers. Bottom of the Soundbar Optical Cable (not supplied) DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Top of the Soundbar D.IN 1.
Connecting via Bluetooth When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • Only one Samsung TV can be connected at a time. • Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV. The initial connection 1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode. PAIR (OR) a. Press the (Multi Function) button on the top panel and then select “BT”.
What is the difference between BT READY and BT PAIRING? • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. • BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.) Notes on Bluetooth connection • • • • Locate a new device within 3.
Using the Q-Symphony Function • When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more threedimensional surround sound effect. • When the Soundbar is connected “TV+Soundbar” menu appears on the TV.
Using the SpaceFit Sound This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically. Method 1. Connecting via Soundbar To enable this function, turn on the SpaceFit Sound mode with the remote control of the Soundbar. 1. Press the (Sound Control) button to turn on the SpaceFit Sound mode. “SPACEFIT SOUND OFF” appears on the display. 2.
06 CONNECTING AN EXTERNAL DEVICE Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X decoding and playback) Pre-connection Checklist • If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off. • Make sure that the content supports Dolby Atmos® / DTS:X. Top of the Soundbar HDMI 1 OR HDMI 2 HDMI 2 External Device OR HDMI OUT HDMI Cable HDMI IN (ARC) HDMI Cable HDMI 1 HDMI TO TV (eARC/ARC) Bottom of the Soundbar 1. 2. 3. 4.
Method 2. Connecting using an Optical Cable Top of the Soundbar BD / DVD player / Settop box / Game console D.IN DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Optical Cable (not supplied) Bottom of the Soundbar 1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the external device. 2. Turn on the Soundbar and external device. 3. To select “D.
07 CONNECTING A MOBILE DEVICE Method 1. Connecting via Bluetooth When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on. The initial connection • When connecting to a new Bluetooth device, make sure the device is within 3.28 ft (1 m) distance. 1. Press the PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
Notes on Bluetooth connection • • • • Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication. If asked for a PIN code when connecting a Bluetooth device, enter <0000>. The Soundbar automatically turns off after 18 minutes in the Ready state. The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances: ‒ If there is a strong electrical field around the Soundbar. ‒ If several Bluetooth devices are simultaneously paired with the Soundbar.
Method 2. Connecting via Wi-Fi (Wireless Network) To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required. The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar. • The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press “ ” on the Home screen.
Using the Tap Sound Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar. • This function may not be supported, depending on the mobile device. • This function is only compatible with Samsung mobile devices with Android 8.1 or later. SmartThings App Top of the Soundbar Mobile device 1. Turn on the Tap Sound function on your mobile device. • For details on how to turn on the function, refer to “Setting the Tap Sound function” below. 2.
08 INSTALLING THE WALL MOUNT 2. Align the Wall Mount Guide’s Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape. • If you are not mounting below a TV, place the Center Line in the center of the installation area. Installation Precautions • Install on a vertical wall only. • Do not install in a place with high temperature or humidity. • Verify whether the wall is strong enough to support the product’s weight.
09 INSTALLING THE SOUNDBAR IN FRONT OF TV 7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall. Component x4 8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws. • Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.
As illustrated in the image, align the center of the Soundbar with the center of the TV, carefully place the Soundbar onto the TV stand. At this time, place the microphones at the front of the stand not to interfere with voice recognition. TV 10 SOFTWARE UPDATE Auto Update When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off. • To use the Auto Update function, the Soundbar must be connected to the Internet.
11 TROUBLESHOOTING Initialization Top of the Soundbar Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). INIT Soundbar does not turn on. With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds.
In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker Sound drops out when connected via Bluetooth. • If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object. • There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar.
