User guide

For Assistance 352
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontactinformation.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Problem:Phonefreezes/operationisunstable.
Solution:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Problem:Operationisunstableafteranewapplicationwasinstalled.
Solution:Thenewlyinstalledapplicationmaybethecause.Uninstalltheapplication.See
UninstallanApp.
Problem:Cannotusephone,mail,orInternet.
Solution 1:Checkwhetheryouareinanareawheresignalisweakoroutsideoftheservice
area.
Solution 2:Powerthephoneonagain.
Solution 3:IsthephoneinAirplanemode?TocheckwhetherAirplanemodeisenabled:
l
Fromhome,tapApps >Settings >Airplane mode.
Solution 4:Ismobiledatadisabled?Tocheckthatmobiledataisenabled:
l
Fromhome,tapApps >Settings >More networks>Mobile networks>
Mobile data.
Problem:Batterylevelgoesdownquickly.
Solution:Areyouinanareawheresignalisweak,orhaveyoubeeninanareawithno
coverageforalongperiod?Callingwheresignalisweakorbeingoutofserviceareausesalotof
battery.
Problem:Cannotinstallapplications.
Solution:ApplicationscannotbeinstalledwithonlyalittlefreespaceonthephoneorSDcard.
Tocheckfreespace,seeStorageSettings.Applicationsnotsupportedbyyourphonecannotbe
installed.