iDCS KEYSET USER GUIDE for OfficeServ™ 100, OfficeServ™ 500 and OfficeServ™ 7000 Series September 2005 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ..............................................2–10 ......................................................11 ADDING AN iDCS 14B KEY STRIP ........................................12 ADDING A KEYSET DAUGHTERBOARD MODULE ..........................................................................................................
Off-Hook Voice Announce ..................................................................................39–40 OHVA Block ......................................................................................................................40 OHVA Reject ....................................................................................................................40 In Group/Out of Group ................................................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold.They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • • • • Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold. A slow flashing amber LED indicates a recall to your keyset.
iDCS 28D KEYSET iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SOFT KEYS Used to activate features via the display. iDCS 18D iDCS 28D Scroll Scroll Call 1 Call 2 Message SCROLL KEY Used to scroll through displays.
iDCS 8D KEYSET iDCS 64B AOM 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 SOFT KEYS Used to activate features via the display. 26 27 28 29 30 31 32 33 34 35 VOLUME CONTROL KEYS Used to set independent levels for handset, speaker, background music, ring and page volumes.
iDCS 14B STRIP KEYSET DAUGHTER MODULES [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
ASSEMBLING YOUR KEYSET ADDING AN iDCS 14 BUTTON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • • • • Reattach the base pedestal.
OUTSIDE CALLS ADDING A KEYSET DAUGHTERBOARD MODULE MAKING AN OUTSIDE CALL • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the two knockouts from the bottom of the keyset. Plug in the daughter module and secure with the two screws provided.
RECALL DIAL TONE INTERCOM CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company. This is required for some custom calling features or CENTREX use. NOTE: Flash is not available on an ISDN circuit.
BUSY STATION CALLBACK CALLING YOUR SYSTEM OPERATOR When you call another station and receive a busy signal: • • • • • Press the CBK key, if programmed, or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press ANS/RLS to call the now idle station. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. NOTES: 1. A callback will be canceled if not answered within 30 seconds.
• CALL PROCESSING CONSULTATION HOLD SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation.
first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. When you are transferring a call to a keyset set for Voice Announce or Auto Answer, the transferred call will always ring. NOTES: 1. After the inside party answers, you may alternate back and forth between the parties by pressing the TRANSFER key. 2.
FORWARDING CALLS FORWARD BUSY/NO ANSWER You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below. If you have FWD ALL, FWD BUSY and FWD NO ANSWER keys, press one to turn that forward feature on. A steady red light reminds you what forward condition is activated.
• • • • Dial 0 to cancel current condition OR Dial 1-5 to select forward type OR Press UP or DOWN to select forward type. Press the right soft key to move the cursor. Dial the destination number (e.g., 202) OR Press UP or DOWN to select the destination Press the right soft key to move the cursor Dial 1 to set OR Press UP or DOWN to select YES or NO Press TRANSFER to store and exit PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O.
For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • • • • You system may be set for 950 system wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes are 000~049.
• MANUAL RETRY WITH REDIAL While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. NOTE: If your keyset is programmed with Call Log Blocks then the Redial will access the call log when pressed. NOTES: 1. If you make another call, auto-redial is canceled. 2.
MEET ME PAGE PAGING AND MESSAGING • • • • • • • MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers in the idle condition: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER.
To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
ESTABLISHED CALL PICKUP CONVENIENCE FEATURES To pick up an established call in progress at a single line extension connected to a computer modem on your PC. DO NOT DISTURB • Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1.
ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door.
MANUAL SIGNALLING Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing). To send a signal to another station: • • Press the Manual Signalling (MS) key. You may press the MS key repeatedly to send multiple signals to the designated station. NOTE: Your phone must have a Manual Signalling (MS) key with a station number extender assigned to it.
SET ANSWER MODE (INTERCOM) CUSTOMIZING YOUR KEYSET You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): AME PASSWORD This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode.
Your keyset may be equipped with a Headset mode key. If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. HOT KEYPAD On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing.
CALL LOG DISPLAY FEATURES This system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed.
CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are.
DIAL 8 T U V Q 8 MANAGING KEY ASSIGNMENTS DIAL 9 W X Y Z 9 DIAL : = [ ] You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #.
TEXT MESSAGING STATION 201: LINDA received a call on line 702 This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message.
NO CID DSP CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.
• You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.
SVMi E-Series This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi E-Series. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. SVMi E-Series Subscriber Services Menu SVMi-8 Subscriber Calais Executary Voice Mail is one of the Subscriber Services available.
ACCESSING YOUR MAILBOX [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] Services Menu yr Services Menu • Mailbox Administration Private Access Numbers Personal Services Pause, Resume Executary Play Menu Options Exit Executary 6 7 # 8 0 * Assign and/or Edit Primary Greeting 1 Change Message Alert Assign and/or Edit Busy Greeting 2 Change Pager Notification Assign and/or Edit Blocking Greeting 3 Review Deleted Messages Assign and/or Edit N
GETTING STARTED 0 PLAY MENU OPTIONS Using your new SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: EXIT TO AUTO ATTENDANT # PERSONAL SERVICES • 1 or 3 Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • LISTENING TO OLD OR NEW MESSAGES Record a Primary/No-Answer Personal Greeting.
99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised and confirmed.
Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 You may also edit/record each one of the greetings (1-9) at any time. Select a greeting number to edit and follow the instructions to record your greeting.
Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. ■ Press [1] for Message Alert. ■ 5 There are 4 options available to you: Press [2] to set the schedule when you would like to be notified. If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.
PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator. 1 1 Workload Management Allows you to access to all reminders, both Active and Pending.
Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________
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