Product Warranty
One (1) Year Limited Warranty
SmartThings Inc. warrants this product (the “Product”) against defects in material
and/or workmanship under normal use for a period of ONE (1) YEAR from the date of
purchase by the original purchaser (“Warranty Period”). If a defect arises and a valid
claim is received within the Warranty Period, then as your sole remedy (and
SmartThings’ sole liability), SmartThings will at its option either 1) repair the defect
at no charge, using new or refurbished replacement parts, or 2) replace the Product
with a new product that is functionally equivalent to the original, in each case within
30 days following receipt of the returned Product. A replacement product or part
assumes the remaining warranty of the original Product. When a Product or part is
exchanged, any replacement item becomes your property and the replaced Product
or part becomes SmartThings’ property.
Obtaining Service: To obtain warranty service, visit support.SmartThings.com to
speak with a service agent or open a service request. Please be prepared to describe
the Product that needs service and the nature of the problem. A purchase receipt is
required. The Product must be insured, and shipped freight prepaid and securely
packaged. You must contact support for a Return Material Authorization Number
(“RMA Number”) before shipping any Product, and include the RAM Number, a copy
of your purchase receipt and a description of the problem you are experiencing with
the Product. Any claim under this Limited Warranty must be submitted to
SmartThings before the end of the Warranty Period.
Exclusions: This warranty does not apply to a: ) damage caused by failure to follow
instructions relating to the Product’s use or the installation of components; b)
damage caused by accident, abuse, misuse, transport, neglect, fire, floods,
earthquake or other external causes; c) damaged caused by service performed by
anyone who is not an authorized representative of SmartThings; d) accessories used
in conjunction with a covered Product; e) a Product or part that has been modified to
alter functionality or capability; f) items intended to be periodically replaced by the
purchaser during the normal life of the Product, including, without limitation,
batteries, bulbs, or cables; g) a Product that is used commercially or for a
commercial purpose, in each case as determined by SmartThings.
EXCEPT FOR BODILY INJURY, SMARTHINGS SHALL NOT BE LIABLE FOR (I) ANY
LOST PROFITS, COST OF PROCUREMENT OF SUBSTITUE PRODUCTS, OR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (II) ANY AMOUNTS IN EXCESS OF
THE PURCHASE PRICE FOR THE PRODUCT, IN EACH CASE WHETER RESULTING
FROM THE USE OF OR INABILITY TO USE THIS PRODUCT, OR ARISING OUT OF ANY
BREAK OF THIS WARRANTY, EVEN IF COMPANY HAS BEEN ADVISED OF THE
POSSIBLITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, SMARTTHINGS DISCLAIMS ANY
AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF SMARTTHINGS CANNOT
LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO
THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.