User Guide

ManualsBrandsSamsung ManualsTelephoneDS-5012L

OfficeServ

User Guide for

Large LCD Phones

Enterprise IP Solutions

ITP-5012L

DS-5012L

Summary of content (190 pages)

PAGE 1
Enterprise IP Solutions OfficeServ User Guide for Large LCD Phones ITP-5012L DS-5012L
PAGE 2
Publication Information Samsung Business Communications reserves the right without prior notice to revise information in this publication for any reason. Samsung Business Communications also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
PAGE 3
EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "OfficeServ 12" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC:93/68/EEC EMC Directive 89/336/EEC:92/31/EEC By application of the following standards EN55022 : 1998 + A1: 2000 , EN55024 : 1998 +A1:2001 ......
PAGE 4
EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd.
PAGE 5
ELECTRONICS EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "iDCS500 / OfficeServ500" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC By application of the following standards ...........................................
PAGE 6
IP Keysets Intended Use This IP terminal is intended to be connected to an IP access point indirectly connected to an IP interface of a Samsung OfficeServ converged communication system. The connection allows voice communication between the central processor unit and the telephone as well as feed-through IP traffic to a PC. It is not intended to be connected to any other telephone system or the public telephone network. Please read the provided user instructions carefully.
PAGE 7
About This Guide This User’s Guide provides instructions for using Samsung’s latest ITP5012L Internet Phone and DS-5012L Digital Phone in conjunction with the Samsung Enterprise IP Solutions OfficeServ telephone system. Both are large LCD phones which display icons and menus to allow fast and easy selection of functions and features. You are shown how to install your phone, how to configure it to work correctly and how to operate it.
PAGE 8
Do not install the phone on an unstable surface or in direct sunlight. May cause severe damage to parts of the phone Do not place the phone in an area which is prone to dust or fluctuating temperatures. May cause a fire or electric shocks. Do not install the phone near a heat source (electric fire, radiator, etc.) May cause a fire or electric shocks. Do not use or store inflammable solvents or materials near the phone. May cause a fire or electric shocks.
PAGE 9
CAUTION ITP-5012L—Take care not to connect the network (LAN) cable to the PC connector on the phone. If the LAN cable is connected to the PC connection jack, both telephone and PC communications will be lost. Use a soft dry cloth to clean the phone. Do not use any chemical solvents such as wax, benzene, alcohol, thinner, mosquito spray, aerosol, lubricant, or detergent to clean your phone. The use of chemicals on the phone may cause fading, discoloration or damage.
PAGE 10
Contents DS/ITP-5012L Phone User Guide Contents ABOUT THIS GUIDE ........................... i SAFETY TIPS....................................... i INSTALLING THE PHONE .................. 1 ITP-5012L Internet Phone........................................... 1 1. Checking Components.......................................... 1 2. Assembling the Phone .......................................... 3 DS-5012L Digital Phone.............................................. 5 1. Checking Components.....................
PAGE 11
Contents DS/ITP-5012L Phone User Guide 3. Using the AOM Screen............................................ 24 4. Using the Fixed Feature Menu Screen ................. 24 5. Using Feature Dialling Codes ................................ 26 6. Entering Numbers & Characters ........................... 28 7. Volume Adjustment................................................. 32 Adjusting Handset Volume............................................ 32 Adjusting Speaker Volume.......................................
PAGE 12
Contents DS/ITP-5012L Phone User Guide MAKING CALLS .................................. 57 1. Before Making a Call ............................................... 57 2. Making an Intercom Call......................................... 59 Busy Station Callback ................................................... 60 Busy Station Camp-On ................................................. 62 Calling the System Operator......................................... 63 3. Making an Outside Call..........................
PAGE 13
Contents DS/ITP-5012L Phone User Guide Transfer Calls to Voice Mailbox .................................... 83 3. Intercom & External Calls....................................... 84 Conference Calls .......................................................... 84 Load Group for Conference .......................................... 86 CONVENIENCE FEATURES ............... 87 1. Call Forwarding........................................................ 87 Forward All Calls ........................................
PAGE 14
Contents DS/ITP-5012L Phone User Guide Verify, Return or Delete an Indication ........................... 105 Programmed Messages................................................ 107 6. Executive/Secretary Hot Line................................. 109 Executive Status Display .............................................. 109 Call Transfer from Secretary to Executive .................... 110 Executive/Secretary Message ...................................... 111 7. In/Out of Group ..........................
PAGE 15
Contents DS/ITP-5012L Phone User Guide Search by Speed Dial Number Location....................... 125 Search by Name ........................................................... 126 Search by Number........................................................ 127 Search by Group........................................................... 128 Search by Time ............................................................. 129 Recently Called Numbers .............................................
PAGE 16
Contents DS/ITP-5012L Phone User Guide Page Volume................................................................. 158 7. Call Forwarding........................................................ 158 8. Configuration ........................................................... 159 Changing Your Password ............................................. 160 Locking Your Phone...................................................... 160 Setting the Answer Mode..............................................
PAGE 17
Installing the Phone DS/ITP-5012L Phone User Guide Installing the Phone ITP-5012L Internet Phone 1. Checking Components You should have received the following items. If any are missing or damaged, contact your dealer.
PAGE 18
Installing the Phone DS/ITP-5012L Phone User Guide Base of Phone LAN connection jack: For connecting the LAN cable from the network. PC connection jack: For connecting the LAN cable from a PC’s network card. Power adapter connection jack: For connecting the power adapter cable. Handset connection jack: For connecting the handset cord (jack marked with symbol). Connection jack for a recording device: For connecting a recording device.
PAGE 19
Installing the Phone DS/ITP-5012L Phone User Guide 2. Assembling the Phone ② ③ ⑤ ④ ① Connecting Cables to the Phone 1. Connect the handset to the handset connection jack ( ). 2. Connect the LAN cable from the network to the LAN connection jack.
PAGE 20
Installing the Phone DS/ITP-5012L Phone User Guide 3. Connect the LAN cable from the PC’s network card to the PC connection jack. 4. Connect the power adapter to the power adapter jack. (Do not connect the power adapter to the mains outlet yet, or if you do, ensure that the power is not switched on.) 5. Connect any recording device to the recording device jack (REC.) (The recording device can record phone conversations.
PAGE 21
Installing the Phone DS/ITP-5012L Phone User Guide DS-5012L Digital Phone 1. Checking Components You should have received the following items. If any are missing or damaged, contact your dealer.
PAGE 22
Installing the Phone DS/ITP-5012L Phone User Guide Base of Phone Holes for mountiong the desk top stand USB connection port Phone line connection Jack Connection Jack for a recording device Handset Connection Jack Holes for mounting the desktop stand: For mounting the phone stand. Phone line connection jack: For connecting the line cord. Handset connection jack: For connecting the handset cord (jack marked with the symbol).
PAGE 23
Installing the Phone DS/ITP-5012L Phone User Guide 2. Assembling the Phone Connecting Cables to the Phone 1. Connect the handset to the handset connection jack ( ). 2. Connect the line cord to the phone line jack.
PAGE 24
Installing the Phone DS/ITP-5012L Phone User Guide 3.Connect any recording device to the recording device jack (REC.) (The recording device can record phone conversations.) 4. To use the Samsung Network SYNC program, connect one end of a data cable (not supplied) to the USB connection port on the phone and connect the other end to the USB port on the PC. z Refer to Supporting the Samsung Network SYNC Program, below.
PAGE 25
Installing the Phone DS/ITP-5012L Phone User Guide 3. Supporting the Samsung Network SYNC Program You can edit telephone number data from the Samsung Network SYNC program as needed and download the data to the phone. The Samsung Network SYNC installation program can be downloaded from the Samsung Business Communications website, shown below. If your web browser is already open, right click on the link and select to open the link in the browser: http://www.samsungbusiness.
PAGE 26
Configuring the IP Phone DS/ITP-5012L Phone User Guide Configuring the IP Phone This section describes the procedure for setting the ‘user environment’ after installing your ITP-5012L IP phone. You also need to do this if the phone system to which your phone is connected has been changed or re-initialised, Before beginning the procedure, make sure the power to the phone has been switched off. 1. Entering the Environment Setup Mode Press and hold down the [Menu] button and turn on the power to the phone.
PAGE 27
Configuring the IP Phone DS/ITP-5012L Phone User Guide Setup Menu Structure The setup menus are as follows. 1. Version 1. Information 2. Network 3. Load Option 4. MAC address 1. Mode 2. IP* 2 .Network 3. Netmask 4. Gateway* (* Items 2 to 4 are only displayed when setting Manual IP) 1. Load Option 3. Load & Upgrade 2. Upgrade Program 3. Upgrade Bootrom 4. Format 4. System 1. Password (*Not Used) 1. Server IP 5. Server 2. ID 3. Password 6.
PAGE 28
Configuring the IP Phone DS/ITP-5012L Phone User Guide Moving Between Menus ^ Press the [ ] and [V] buttons to move to a menu and press the [Enter] button, OR Press the number of the menu using dial buttons [0] to [9], or Press the [Menu] button to move to the environment setup menu and use the [ ] and [V] buttons to move to other menus and select ^ Entering Numbers and Characters Enter a number or character using the dial buttons [0] to [9]. Press the [4] button to enter a full stop.
PAGE 29
Configuring the IP Phone DS/ITP-5012L Phone User Guide 2. Network Settings 1. 2. 3. ^ Use the [ ] and [V] buttons to move to the [2. Network] menu and press the [Enter] button. Move to the [1. Mode] submenu and press the [Enter] button. Select the [1. Manual IP] menu to manually enter the IP address. OR Select [2. DHCP] to let the system automatically set the IP address. (The IP Address, Subnet Mask, and Gateway values are automatically set and are not displayed on the LCD screen.) OR Select [3.
PAGE 30
Configuring the IP Phone DS/ITP-5012L Phone User Guide The next menu to appear will display different options depending on your selection. These are described next. If you selected [2. DHCP] your settings are automatically completed and you can proceed to Load & Upgrade Settings, below. Setting Manual IP If you selected the [1. Manual IP] menu you see the following options: 1. Select [2. IP] to display the phone’s current IP address. (No address is displayed if an IP address has not yet been set.
PAGE 31
Configuring the IP Phone DS/ITP-5012L Phone User Guide 3. Select [4. Gateway] to display the current Gateway address. To change the Gateway address, enter a new value and press the [Enter] button. Your network settings are now complete. 3. Load & Upgrade Settings 1. Use the [^] and [V] buttons to move to the [3. Load & Upgrade] menu and press the [Enter] button. 2. Select [1. Load Option] 3. Select [1. File System] to download programs saved in the internal flash memory. OR Select [2.
PAGE 32
Configuring the IP Phone DS/ITP-5012L Phone User Guide 4. Select the [2. Upgrade Program] menu to upgrade the program. Enter the IP address of the TFTP server from which the program should be downloaded. Press the [Enter] button to start the download. 5. The [3. Upgrade Bootrom] menu is used for upgrading the Bootrom. Enter the IP address of the TFTP server from which the Bootrom program should be downloaded, and press the [Enter] button.
PAGE 33
Configuring the IP Phone DS/ITP-5012L Phone User Guide 4. Setting System Authentication Information This function is used to set the IP address of the system connected to the IP phone, and the authentication ID and password of the IP phone. The ID and password are used only when setting up the IP phone and are not required while operating it. 1. Use the [^] and [V] buttons to move to the [5. Server] menu and press the [Enter] button. 2. The submenus are displayed.
PAGE 34
Configuring the IP Phone DS/ITP-5012L Phone User Guide Contact the system manager for the correct ID and password. NOTE The ID comprises a maximum of 16 characters and numbers. The password is a maximum of eight numbers and is displayed as asterisks (4) when entered. 5. Verifying Settings You can verify the settings after setup and make any changes required. 1. Use the [^] and [V] buttons to move to the [1. Information] menu and press the [Enter] button. 2. The submenus are displayed.
PAGE 35
Configuring the IP Phone DS/ITP-5012L Phone User Guide 6. Exiting Setup Exit the environment setup operation and reboot the system. 1. Return to the environment setup menu, select the [6. Exit] menu and press the [Enter] button. 2. The settings are saved and the phone reboots. To familiarise yourself with the features of your phone, refer to Things You Should Know and Main Features.
PAGE 36
Things You Should Know 1. About Stations and Central Office Lines A station is a telephone in the office that allows you to make calls to other stations connected to the telephone system in the office. Station A trunk (central office) line is directly connected to the switching system of your phone company. It carries telephone calls from stations to phones outside the office, and incoming calls from outside to stations in the office.
PAGE 37
Things You Should Know DS/ITP-5012L Phone User Guide 2. Introduction to the Main Screens The main screens displayed on the LCD of the phone are: the AOM screen, the Fixed Feature Menu screen, the Background screen, the Executive Status Display and the Navigation Menu screen. For some screens you will see a different display depending on whether you are busy on a call or the phone is idle (in standby mode). Background Screen This is the default screen that appears when in standby mode.
PAGE 38
Things You Should Know DS/ITP-5012L Phone User Guide Fixed Feature Menu Screen There are two types of Fixed Feature Menu Screen: a screen that appears during a call, and another that appears when the [Screen] button is pressed twice when in standby mode. The selectable features are chosen from menus by pressing the [Selection] button next to each menu.
PAGE 39
Things You Should Know DS/ITP-5012L Phone User Guide Navigation Menu Screen This screen appears when the [Menu] button on the Navigation buttons is pressed when in standby mode. The Phone Book, Electronic Diary, Message, Volume, Forward, Configuration and My Phone features are displayed as icons. NOTE When the phone is in standby mode, the AOM screen, Fixed Feature Menu screen, Executive Status Display and Background screen are displayed consecutively whenever the [Screen] button is pressed.
PAGE 40
Things You Should Know DS/ITP-5012L Phone User Guide 3. Using the AOM Screen Features set up in the system are displayed as menus on this screen. You select features by pressing the [Selection] button for each. 1. When the telephone is in standby mode or Screen during a call, press the [Screen] button until the required AOM screen is displayed. 2. Press the [Selection] button for the desired feature. For example, if you want to use the Message feature, press the [Selection] button for [MESSAGE]. 4.
PAGE 41
Things You Should Know DS/ITP-5012L Phone User Guide 1. If the telephone is in standby mode, press the [Screen] button until the Fixed Feature Menu screen is displayed. Screen 2. Press the [Selection] button for the desired feature from the display. For example, if you want to use the Last Redial feature, press the [Selection] button for [LAST REDIAL]. Moving the Scroll key up and down scrolls through long text displays on the Fixed Feature Menu screen.
PAGE 42
Things You Should Know DS/ITP-5012L Phone User Guide 5. Using Feature Dialling Codes You should now be familiar with using the menu screens to select features. However, the phone system also provides feature codes which can be dialled to select features such as forwarding calls, sending messages, paging, etc. The table below lists the dialling codes for each function. You can find out more about all these features by referring to the relevant sections in this guide. Use this table for quick reference.
PAGE 43
Things You Should Know DS/ITP-5012L Phone User Guide 10 + ext no Retrieve parked calls 55 + 3 Page internal zone 3 11 Put calls on and take calls off 55 + 4 Page internal zone 4 hold 55 + 5 Page external zone 5 Retrieve calls on hold at an- 55 + 6 Page external zone 6 other extension 55 + 7 Page external zone 7 Door lock release 55 + 8 Page external zone 8 12 + ext no 13 16 + spd no Make speed dial calls 55 + 9 Page all external zones 17 Redial saved number 55 + ∗ Page all zones
PAGE 44
Things You Should Know DS/ITP-5012L Phone User Guide 6. Entering Numbers and Characters Using the dial buttons and Navigation buttons, you can easily enter and edit alphabetic characters, numbers and special characters on the LCD screen. Selecting an Input Mode When a screen appears for entering text or numbers, press the [Menu] button repeatedly until the desired input mode is selected. These modes are shown below.
PAGE 45
Things You Should Know DS/ITP-5012L Phone User Guide : Alphabetic Lowercase Mode : Numeric Mode NOTE The default input mode is set to alphabetic uppercase (English). Entering Characters 1. Press the [Menu] button to select the alphabetic input mode (uppercase or lowercase). 2. Press the dial buttons to insert the desired characters (see table,below). Characters are printed on some of the dial buttons. Each press of a different button automatically moves the cursor to the right.
PAGE 46
Things You Should Know Dial Button Character DS/ITP-5012L Phone User Guide Dial Button Character Dial Button Character ABC DEF GHI JKL MNO PQRS TUV WXYZ */. 0 #@- • To select the character “R”, for example, you would press the dial button three times. • To enter more than one character from the same button, wait for about three seconds after entering a character and then press the button again. • Press the [>] button to insert a space following a character.
PAGE 47
Things You Should Know DS/ITP-5012L Phone User Guide Entering Special Characters 1. Press the [Menu] button to select the special characters input mode. The special characters that can be selected will be displayed in the lower part of the character input screen. If the character you require is not displayed, press the [ ] and [V] buttons to scroll through other possible selections. ^ 2. Press the [<] and [>] buttons to move the cursor and select the character, then press the [Enter] button. NOTE 1.
PAGE 48
Things You Should Know DS/ITP-5012L Phone User Guide 7. Volume Adjustment [TVolumeS] buttons are used for adjusting the volume of the handset, speaker and ringing. Adjusting Handset Volume 1. Lift the handset and make a call 2. Press the [VolumeS] button to increase the handset volume. OR Press the [TVolume] button to decrease the handset volume.
PAGE 49
Things You Should Know DS/ITP-5012L Phone User Guide Adjusting Speaker Volume 1. 2. Press the [Speaker] button and make a call. Press the [VolumeS] button to increase the speaker volume. OR Press the [TVolume] button to decrease the speaker volume. Adjusting Ring Volume Here’s how to adjust the ring volume while the phone is ringing. (Refer to ‘Volume Adjustment’ in Navigation Menus to adjust ring volume while the phone is in standby mode.) 1.
PAGE 50
Things You Should Know DS/ITP-5012L Phone User Guide 2. To decrease the ring volume, press the [TVolume] button while the phone is ringing. 8. Signal Tones The signal tones used by the telephone system are described in the following table. You will become familiar with these tones as you begin to use your phone. Signal Meaning Signal Interval* Tone Dial tone (Steady tone) You can begin dialling Ring-back The station you dialled is ring- tone ing. Busy tone The station you dialled is busy.
PAGE 51
Things You Should Know DS/ITP-5012L Phone User Guide 9. Changing Dial Tone To change mechanical (pulse) dial mode to electronic (tone) dial mode, press the [#] button before making a call. Every number dialled subsequently will be transmitted in tone mode. 10. Phone Status Indicator The status indicator turns on or off, and lights different colours, according to the status of the phone: Status Indication Busy Steady red. Station Ring Slow flashing red. Trunk Line Ring Slow flashing blue.
PAGE 52
Things You Should Know DS/ITP-5012L Phone User Guide 11. Button LEDs The [Transfer], [Hold] and [Speaker] buttons have an LED that turns on or off according to the phone status. Transfer y [Transfer] button LED y y y y LED Status Steady red Call Forwarding is set on station. Hold y [Hold] button LED y y y y LED Status Flashing red Phone is locked for outgoing trunk line calls. Steady red Phone is locked for incoming and outgoing calls.
PAGE 53
Main Features 1. Overview Network Network The ITP-5012L IP phone represents a new era for voice and data communications. It uses Internet Protocol (IP) to send/receive voice and data. For voice communication, the phone uses your existing data network connection in your home or office. There is no need for a separate telephone connection, so reducing your communication infrastructure costs. Large LCD Screen Displays various kinds of information.
PAGE 54
Main Features DS/ITP-5012L Phone User Guide Navigation Buttons and Menus Allow you to select phone features such as the PhoneBook, E-Diary, Message, Volume, Forward, Config., and My-Phone. Features are shown as icons or menus on the LCD screen, just like a mobile phone. You can also use the buttons to scroll through long text displays on the LCD panel. Speed Dialling You can program the speed dialling feature with frequently used phone numbers.
PAGE 55
Main Features DS/ITP-5012L Phone User Guide Automatic Redial/Retry If a called line is busy, you can reserve the automatic redial/retry function and waiting mode. The phone redials the called number automatically after the called party hangs up their phone. Hold Hold You can use the Hold or Transfer function when something urgently requires your attention or another call arrives at the phone. This button is used for briefly holding a call or transferring a call to another station.
PAGE 56
Main Features DS/ITP-5012L Phone User Guide Call Forwarding If you are unable to answer an incoming call, the call can be forwarded to another extension (always, or if you are busy on another call, or you do not answer). Do Not Disturb (DND) If you do not want any calls to ring at your phone, the DND feature can be set to block incoming calls.
PAGE 57
Main Features DS/ITP-5012L Phone User Guide Executive/Secretary When the Executive/Secretary button is pressed, an executive and secretary are connected. The secretary can use this feature to receive an incoming call and then simply forward it to the executive. Caller ID xxx-xxx- When there is an incoming call, the caller number and name can be displayed on the LCD screen. This feature is useful in situations where it is required to have this information before calls are answered.
PAGE 58
Main Features DS/ITP-5012L Phone User Guide 2. Layout of the Phone Selection Buttons LCD Panel Status Indicator Speaker Selection Buttons Screen Button Volume Button Scroll Key Conference Button Transfer Button Dial Button Speaker Button Hold Button Navigation Button Microphone [Selection] buttons: and For selecting items on the LCD panel. LCD Screen: 2 The LCD screen comprises the status screen and the main screen. z The status screen at the top of the LCD displays the set feature icons.
PAGE 59
Main Features z DS/ITP-5012L Phone User Guide The main screen displays selectable menus, call information and other messages. : Executive/Secretary : Group Listening : Call Forward : Mute : Phone Lock : Alarm : Answer Mode : Message : DND : Network : Headset Mode Connection Status Status Indicator: One of three colours (red, blue or pink) indicates the phone status. These are described in Things You Should Know.
PAGE 60
Main Features DS/ITP-5012L Phone User Guide Volume Buttons: The V and W buttons adjust the volume levels for handset or speaker. These are described in Things You Should Know. Scroll Key: 1. Scroll through long text displays on the LCD screen. 2. Can be used as an alternative to the Navigation buttons to quickly move between the items displayed in the phone menus. Conference Button: Connect multiple callers in a conference. Transfer Button: Transfer a call.
PAGE 61
Main Features DS/ITP-5012L Phone User Guide Dial Buttons: Enter numbers and characters. Speaker: Hear a caller’s voice or ring tones through the speaker instead of the handset.
PAGE 62
ANSWERING CALLS 1. Before Answering a Call Call answering methods and features are summarised in the following table. All are described in detail in this section.
PAGE 63
Answering Calls DS/ITP-5012L Phone User Guide 2. Answering an Intercom Call How to answer a call from another station. Using the Handset 1. 2. When a call arrives, a call receipt message will be displayed on the LCD. Lift the handset. The call is automatically connected to your phone for you to answer. 3. Replace the handset when finished.
PAGE 64
Answering Calls DS/ITP-5012L Phone User Guide Answering Through the Speakerphone Press the [Send] button without lifting the handset and answer the caller through the speakerphone. (You can switch from the speakerphone to the handset by lifting the handset during the call, if required.) Press the [Speaker] or [End] button to hang up the call on the speakerphone when finished. NOTE To adjust the speaker volume while the phone is ringing, press the [T Volume S] buttons.
PAGE 65
Answering Calls DS/ITP-5012L Phone User Guide The speakerphone is turned on and you can speak hands-free. When the call is completed, press the [Speaker] or [End] button. z Pick up the handset for privacy during the call. Voice Announce Mode How to answer a station call on a phone which has the Voice Announce mode set. 1. When an incoming call arrives, you hear a short signal tone and then hear the caller’s voice through the speaker. 2. To answer the call, lift the handset or press the [Send] button.
PAGE 66
Answering Calls DS/ITP-5012L Phone User Guide 3. Answering an Outside Call How to answer an outside (external) call. Using the Handset 1. When a call arrives, a call receipt message is displayed on the LCD. 2. Lift the handset and the ringing call will be automatically connected to your phone. 3. Replace the handset when finished.
PAGE 67
Answering Calls DS/ITP-5012L Phone User Guide Answering Through the Speakerphone Press the [Send] button without lifting the handset to answer the calling party through the speakerphone. (You can switch from the speakerphone to the handset by lifting the handset during the call, if required.) Press the [Speaker] or [End] button to hang up the call on the speakerphone when finished. NOTE Press the [T Volume S] buttons while the phone is ringing to adjust the speaker volume.
PAGE 68
Answering Calls DS/ITP-5012L Phone User Guide Universal Answer for Outside Calls If an outside call arrives when there are no phone users at their desks to answer (for example, when night mode is set for the phone system), a Universal Answer device can be set to answer the call and ring through an external speaker for attention. (The Universal Answer feature does not apply to intercom calls.) 1. If an outside call arrives, it rings through an external speaker. 2.
PAGE 69
Answering Calls DS/ITP-5012L Phone User Guide Check with the system administrator for what time night mode is set. NOTE 4. Other Call Functions The following functions are available for answering both intercom and outside call. Station Call Pickup From your own phone, you can pick up a call ringing at another station (e.g. if there is no-one at that station to answer). 1. 2. Lift the handset and listen for dial tone. Press [6][5], the function code for station call pickup.
PAGE 70
Answering Calls 3. DS/ITP-5012L Phone User Guide Dial the extension number of the ringing phone and answer the call. NOTE Station call pickup cannot be used to answer recalls to a station (except operator recalls), only new intercom or outside calls. Group Call Pickup Use the group call pickup feature to pick up a call at another ringing station when your phone and the ringing phone are part of the same pickup group.* 1. Lift the handset and listen for dial tone. 2.
PAGE 71
Answering Calls DS/ITP-5012L Phone User Guide 3. Dial your group number. Your system administrator can tell you what your group number is. NOTE Group call pickup cannot be used to answer recalls (except operator recalls) to a station, only new intercom or outside calls. Answering a Waiting Call If you are busy on a call and another call rings your phone, you hear a “camp-on” tone. The menu box for a waiting call will flash on the AOM screen so you can answer the new call. 1.
PAGE 72
Answering Calls DS/ITP-5012L Phone User Guide 3. When a new incoming call arrives during the phone conversation, press the [Hold] button and then press the [Selection] button of the flashing number on the AOM screen.
PAGE 73
MAKING CALLS 1. Before Making a Call Calling methods and features are summarised in the following table. All are described in detail in this section.
PAGE 74
Making Calls DS/ITP-5012L Phone User Guide Important: The following procedures assume your phone is set for ‘Enbloc’ dialling, so you need to press the [Send] key after dialling a number. If your phone is set for ‘Overlap’ dialling, you do not need to press [Send]. How to Make a Call Using the handset Lift the handset to make a call.
PAGE 75
Making Calls DS/ITP-5012L Phone User Guide 2. Making an Intercom Call How to make a call to another station. Using the Handset 1. Lift the handset. 2. Dial the extension number of the station. z Or, press the [Selection] button corresponding to the extension number shown on the AOM screen. 3. Press the [Send] button to begin dialling. z If you hear a signal tone of very short interval, without the dial tone, the station you called is set for a voice announcement or automatic answer.
PAGE 76
Making Calls DS/ITP-5012L Phone User Guide Calling Through the Speakerphone Press the [Speaker] button and dial the extension number without lifting the handset. Listen to the speaker for the called party to answer, and speak through the microphone. (You can switch from the speakerphone to the handset by lifting the handset during the call, if required.) Press the [Speaker] button to hang up the call on the speakerphone when finished.
PAGE 77
Making Calls DS/ITP-5012L Phone User Guide 2. When you hear confirmation tone, replace the handset. The screen will display a callback message. the reserved extension number Q Answering a Callback When the station on which you set a callback becomes free, your phone will ring. 1. Lift the handset. You will hear ringing at the free station. 2. Begin speaking when the other party answers.
PAGE 78
Making Calls DS/ITP-5012L Phone User Guide NOTE A callback will be cancelled if not answered within 30 seconds. After the call is finished, the callback reservation will be automatically cleared. Busy Station Camp-On When you call another station and receive a busy signal, but you do not want to wait for a callback, you can set a camp-on to the station. The called station is made aware that your call is waiting. 1. Press the [Selection] button for [CAMP ON] displayed on the screen.
PAGE 79
Making Calls DS/ITP-5012L Phone User Guide NOTE The called station must release its first call or put it on hold before answering your camped-on call. Calling the System Operator Dial [0] to call the system operator or group of operators. If a specific operator needs to be called, dial that person’s extension number. 3. Making an Outside Call Using the Handset 1.
PAGE 80
Making Calls DS/ITP-5012L Phone User Guide 3. Begin speaking when the called party answers. Calling Through the Speakerphone Press the [Speaker] button and dial the extension number without lifting the handset. Listen to the speaker for the called party to answer, and speak through the microphone. (You can switch from the speakerphone to the handset by lifting the handset during the call, if required.) Press the [Speaker] button to hang up the call on the speakerphone when finished.
PAGE 81
Making Calls DS/ITP-5012L Phone User Guide 2. Press the [Selection] button next to [LAST REDIAL] displayed on the screen. 3. Begin speaking when the other party answers. The Fixed Feature Menu screen will automatically display [Last Redial] during a call even if the [Screen] button is not pressed. NOTE Automatic Redial If the called external number is busy, the phone redials the called number automatically up to 99 times depending on what is programmed in the system.
PAGE 82
Making Calls DS/ITP-5012L Phone User Guide 1. On hearing busy tone, press the [Selection] button for [RETRY]. The system will redial the same number automatically. You hear the dial tone through the speaker. The microphone is automatically disabled. 2. When the called party answers, either lift the handset or press the [Speaker] button or the [Send] button. z You must respond within 10 seconds. (An automatic redial will be cancelled if not answered within this time.
PAGE 83
Making Calls DS/ITP-5012L Phone User Guide Setting a Callback on an Outside Line If you receive a busy signal when selecting an outside line, this means that the line or group of lines is busy. The callback function allows a call to be placed in queue for a busy outside line. Q Setting a Callback 1. When busy tone is heard, press the [Selection] button for [CALLBACK] displayed on the screen. z Or, press [4][4], the function code for a callback. 2. When you hear a confirmation tone, replace the handset.
PAGE 84
Making Calls DS/ITP-5012L Phone User Guide Q Answering a Callback 1. Lift the handset. You will hear dial tone. Dial the outside telephone number and press the [Send] button. 2. Begin speaking when the called party answers. A callback will be cancelled if not answered within 30 seconds.
PAGE 85
Making Calls DS/ITP-5012L Phone User Guide Making a New Call You can disconnect your current call and make a new call on the same line. 1. After disconnecting your call, press the [Selection] button for [NEW] displayed on the screen. 2. Dial the new telephone number and press the [Send] button. Using Authentication and Account Codes Both Authentication (sometimes called Authorisation) Codes and Account Codes may be set up in your system.
PAGE 86
Making Calls DS/ITP-5012L Phone User Guide Q Using an Account Code Account codes entered when making calls will be printed out on the detailed record of calls for your system, and the calls charged accordingly. 1. While making an outside call, press the [Selection] button for [ACCT] displayed on the screen. z Or, press [4][7], the function code for using an account code. (Your call will not be interrupted.) 2. Enter the account code. 3. Press the [Selection] button for [ACCT] on the screen.
PAGE 87
Making Calls DS/ITP-5012L Phone User Guide Saving a Telephone Number When making a call, you can save the dialled number in order to be able to redial it. Press the [Selection] button for [SAVE/REPEAT] before hanging up. This will save the phone number called. Redialling a Saved Number You can redial a saved number at any time (but before you save another number). Press the [Selection] button for [SAVE/REPEAT] on the Fixed Feature Menu screen.
PAGE 88
Making Calls DS/ITP-5012L Phone User Guide 4. Other Call Functions The following functions are available for making both intercom and outside call. Last Number Redial Press and hold the [Send] button while in standby mode. The phone redials the last telephone number that you dialled. You can make a call through the speakerphone or handset. You can switch from the speaker to the handset simply by lifting the handset.
PAGE 89
Making Calls DS/ITP-5012L Phone User Guide Calling From Lists of the Most Recent Called Numbers or Incoming Calls The Navigation menus are used for this function. Refer to the Recently Called Numbers and Recent Caller Numbers sections in the Navigation Menus (Phone Book) part of this guide. Dialling from the Recent Call Log Up to 60 numbers that were recently sent or received via your phone will be stored in a Recent Call Log (in the order they were dialled/received).
PAGE 90
Making Calls DS/ITP-5012L Phone User Guide 3. Press the [Send] button to dial the call, or the [Enter] button to view information about the number selected. z z If you press the [Send] button, the call is connected to the selected number automatically through the speakerphone. You can switch from the speakerphone to the handset by lifting the handset. If you press the [Enter] button, you see information including the called party’s name, time their call was made or received, and call duration.
PAGE 91
Making Calls DS/ITP-5012L Phone User Guide 3. Press the speed dial number required. The called phone will ring. 4. Begin speaking when the called party answers. NOTE * Your system can have up to either 500 or 950 system speed dials, depending on how the system is set up. All phone users can access the system speed dial numbers 500 (or 050) to 999. The personal list of numbers (00 to 49) are numbers that can be used only on your station.
PAGE 92
Making Calls DS/ITP-5012L Phone User Guide 2. Press the [Selection] button for the [DIRECTORY] menu on the Fixed Feature Menu screen. 3. Press the [Selection] button for the directory menu to be searched: [PERSONAL DIR], [SYSTEM DIR] or [STATION DIR]. z These are your personal numbers, system numbers or station (extension) numbers 4. Enter the first letter of the desired name (using the dial buttons)* and press the [TVolumeS] buttons to search for the name. 5.
PAGE 93
HANDLING CALLS 1. Intercom Calls The following features can be used during an intercom call. The Hold feature is useful for temporarily disconnecting a call to which you want to return. To hold a call and answer a waiting call, refer to Answering a Waiting Call in Answering Calls. Hold an Intercom Call You can put a call on hold and resume the call later. 1. Press the [Hold] button and replace the handset to put the current call on hold.
PAGE 94
Handling Calls DS/ITP-5012L Phone User Guide Mute Your Phone To temporarily prevent your voice being heard while on a call, use the Mute feature. 1. Press the [Selection] button for the [MUTE(ON)] feature displayed on the screen. You cannot be heard by the other party. 2. Press the [Selection] button for the [MUTE(OFF)] feature to clear the Mute function. You can again be heard by the other party. 2. External Calls The following features can be used during an external call.
PAGE 95
Handling Calls DS/ITP-5012L Phone User Guide Hold an External Call You can put a call on hold and resume the call later. 1. Press the [Hold] button to put the call on hold z z 2. Pressing the [Hold] button once puts the call on ‘system hold’ so you can reconnect to the call from any phone. Pressing the [Hold] button twice puts the call on ‘exclusive hold’ so you can reconnect to the call only from your own phone. Press the [Screen] button until the AOM screen is displayed.
PAGE 96
Handling Calls DS/ITP-5012L Phone User Guide Hold an External Call and Make an Intercom Call You can put an external call on hold and make a call to another station. This is useful, for example, if you need to consult with a colleague during your call. 1. Press the [Transfer] button. The external caller will hear Transfer Call tone. 2. Dial the station number. 3. Begin speaking when the called party answers. 4. Press the [Transfer] button to reconnect to the external call on hold.
PAGE 97
Handling Calls DS/ITP-5012L Phone User Guide You can toggle between the external and intercom calls by pressing the [Transfer] button. NOTE Call Transfer If an external caller requests to speak with someone else, you can transfer the call to the requested station or external number. 1. Press the [Transfer] button during the call. 2. Press the station or external number (recipient) to which the call should be transferred. 3. Disconnect the call (e.g.
PAGE 98
Handling Calls NOTE DS/ITP-5012L Phone User Guide If the recipient of the transferred call does not answer or rejects an automatic transfer, the call returns (or recalls) to your phone. Answer the call as normal. If you wait for confirmation of the transfer and the recipient does not answer or rejects the transfer, you can press the [Transfer] button to reconnect to the external call.
PAGE 99
Handling Calls DS/ITP-5012L Phone User Guide 3. Press the orbit number (0–9) to park the call. Make a page to announce on which orbit the call is parked and for whom it is intended. (See ‘Paging’ in Convenience Features.) See also ‘Call Park and Page’ in Convenience Features. NOTE Q Answering a Parked Call When a parked call is announced, press the [Selection] button for the [PARK] menu on the AOM screen and dial the orbit number. You will be connected to the call.
PAGE 100
Handling Calls DS/ITP-5012L Phone User Guide 2. Dial the voice mailbox number. 3. Use the voice mailbox features when the voice mailbox is connected. z NOTE Refer to your Voice Mail guide for details. You can record a personal greeting in your mailbox with helpful messages. Callers can also leave messages for you in the mailbox. 3. Intercom and External Calls The following functions are available for use during both intercom and external calls.
PAGE 101
Handling Calls 1. 2. DS/ITP-5012L Phone User Guide Press the [Conference] button in standby mode. Press the left [Selection] button for a number entry field and enter a phone number to conference, then press the [Enter] button. Enter all numbers to conference (up to four) in the same way. Confirm each number by pressing the right [Selection] button for the entry field. Press the button again if you want to cancel an entry. 3. Press the [Selection] button for [Send All].
PAGE 102
Handling Calls DS/ITP-5012L Phone User Guide Load Group for Conference 1. 2. Press the [Conference] button in standby mode. Press the [Selection] button for the [Group] menu to display the group(s). z 3. 4. You can load or delete a number in the group by moving to the group and pressing the [Menu] button. Select the [Save] menu and save the entered number to the group. Use the direction buttons to move to the required group and press the [Enter] button. The numbers listed in the group are shown.
PAGE 103
CONVENIENCE FEATURES 1. Call Forwarding If you are unable to answer incoming calls for any reason, they may be transferred to another station. You can select the condition under which calls should be forwarded: for example, forward all calls when you are away from your desk or when you are busy on a call. Call forwarding is set using the appropriate function codes. (Lift the handset to dial the codes if the Hot Keypad feature is not set on your phone.
PAGE 104
Convenience Features DS/ITP-5012L Phone User Guide 2. Wait for the tone confirmation tone. Forward Busy You can set a call forward to another station for calls that arrive when you are busy on another call. 1. Press [6][0][2] in standby mode and dial the number to which calls should be forwarded. 2. Wait for the confirmation tone. Forward No Answer You can set a call forward to another station for calls that you do not answer within a specified time. 1.
PAGE 105
Convenience Features DS/ITP-5012L Phone User Guide 2. Wait for the confirmation tone. Forward Busy/No Answer You can set a call forward to another station for calls which either arrive while you are busy on another call or you do not answer within a specified time. This option can only be set if forward destinations are already separately set for both Busy and No Answer conditions (above). 1. Press [6][0][4] in standby mode. 2. Wait for the confirmation tone.
PAGE 106
Convenience Features DS/ITP-5012L Phone User Guide This feature can also be used for remote call forwarding: that is, to transfer to your phone calls that are incoming to another station (remote call forwarding). 1. Press [6][0][6] in standby mode at the station to where calls are to be forwarded. 2. Enter the number of the station from where calls are to be forwarded. 3. Wait for the confirmation tone. Forward DND DND is Do Not Disturb mode.
PAGE 107
Convenience Features DS/ITP-5012L Phone User Guide 2. Wait for the confirmation tone. When you next go into DND mode, calls will be forwarded to the programmed destination. Cancel Call Forwarding You can cancel any call forwarding set at your phone. Lift the handset and press [6][0][0] 2. Do Not Disturb (DND) If you set DND mode on your phone, incoming calls are forwarded to the DND forward destination (if programmed—see Forward DND, above) or callers will receive busy tone. Setting / Cancelling DND 1.
PAGE 108
Convenience Features DS/ITP-5012L Phone User Guide 2. Press the [Selection] button for [DND] displayed on the screen. 3. Press the [Selection] button for [ON] to set DND. • Or, to cancel a DND setting, press the [Selection] button for [OFF]. The status indicator stops flashing. 4. The status indicator blinks to notify that the DND mode is set. You will hear confirmation tone.
PAGE 109
Convenience Features DS/ITP-5012L Phone User Guide 3. Paging The system allows you to make page announcements internally to individual stations or groups of stations via their speakerphones, or externally via speakers in work areas such as offices or factories. An additional All Page feature allows you to do both. Stations and speakers are arranged in zones which you can select. When making a page announcement, you should use the handset for best audio quality.
PAGE 110
Convenience Features DS/ITP-5012L Phone User Guide 3. Select the internal page zone by pressing [1], [2], [3], or [4]. Press [0] to page all internal zones. 4. Deliver the announcement after the confirmation tone. The announcement will be broadcast to stations in the selected zone. 5. Replace the handset after completing the page. External Page To page through external speakers. 1. Lift the handset. • Or, press the Page function code [5][5].
PAGE 111
Convenience Features DS/ITP-5012L Phone User Guide 2. Press the [Selection] button for the [PAGE] menu displayed on the screen. 3. Select the external zone by pressing [5], [6], [7], or [8]. Press [9] to page all external zones. 4. Deliver the announcement after the confirmation tone. The announcement will be broadcast through speakers in the external zone. 5. Replace the handset after completing the page.
PAGE 112
Convenience Features DS/ITP-5012L Phone User Guide All Page To page announce through both station and external speakers. 1. Lift the handset • Or, press the Page function code [5][5]. 2. Press the [Selection] button for the the [PAGE] menu displayed on the screen. 3. Press the [4] button. 4. Deliver the announcement after the confirmation tone. The announcement will be broadcast through speakers in the external and internal zones. 5. Replace the handset after completing the page.
PAGE 113
Convenience Features DS/ITP-5012L Phone User Guide Meet Me Page You can make a page to an individual and have them dial a code to connect to your phone. 1. Lift the handset. • Or, press the Meet Me Page function code [5][4]. 2. Press the [Selection] button for the the [MEET ME PAGE] menu displayed on the screen. 3. Press the page zone number (0–9). 4. Instruct the recipient to press [5][6] after the confirmation tone.
PAGE 114
Convenience Features DS/ITP-5012L Phone User Guide 5. The “Press the [ANSWER WAIT]…” message is displayed on the screen. Press the [Selection] button for [ANSWER WAIT]. • Or, press [Transfer] then [5][4]. 6. The “Wait until the recipient responds” message is displayed. Hold on to the handset until the recipient answers. 7. When the recipient answers, their line is automatically connected to yours.
PAGE 115
Convenience Features DS/ITP-5012L Phone User Guide Call Park and Page If you have an external call at your phone that you wish to transfer to another station but the station user is away from their desk, you can park the call and page the individual to pick up the parked call from another extension. Intercom calls cannot be parked or paged. 1. Press the [Selection] button for the [PAGE] menu while the call is on line. The call is automatically parked. 2.
PAGE 116
Convenience Features DS/ITP-5012L Phone User Guide Page Pickup Allows you to connect to the extension or trunk line number advised in a Call Park and Page announcement (above). 1. Lift the handset and press the [Screen] button until the Fixed Feature Menu screen is displayed. • Or, press the Page Pickup function code [1][0]. 2. Press the [Selection] button for the [PAGE PICKUP] menu displayed on the screen. 3. Press the phone number announced in the page. The line is connected to the parked call.
PAGE 117
Convenience Features DS/ITP-5012L Phone User Guide 4. Off-Hook Voice Announce (OHVA) You can make announcements to a busy station through the station’s speakerphone or handset. This feature is useful when you have an urgent message to deliver. You can also receive OHVA from other stations. You can put your current call on hold and answer the OHVA. However, you also have the option to reject or block OHVA calls.
PAGE 118
Convenience Features DS/ITP-5012L Phone User Guide 3. Disconnect the call by replacing the handset or by pressing the [Speaker] button or [End] button. OHVA will not work with phones that have the DND option enabled. OHVA will work with intercom calls and transferred calls. NOTE Answer OHVA When an OHVA call is connected, the selection box for the station number flashes on the AOM screen.
PAGE 119
Convenience Features DS/ITP-5012L Phone User Guide Reject OHVA You can reject an OHVA before it is finished. While listening to OHVA, press the [Selection] button for [REJECT] to disconnect the OHVA call and resume your original call. Block OHVA You can set the OHVA Block feature which prevents other users from making an OHVA call to you when you are on a call. 1. Press the [Screen] button until the Fixed Feature Menu screen is displayed. 2.
PAGE 120
Convenience Features DS/ITP-5012L Phone User Guide 5. Messaging Messaging is done in two ways: you can leave a Message Waiting Indication at another phone for the user to call you back when they are not busy; or you can display a message at your phone so others are aware of your situation when you are absent from your desk. Leaving a Message Waiting Indication When calling a station that does not answer or is busy, you can leave a message waiting indication to notify the user to call you back.
PAGE 121
Convenience Features DS/ITP-5012L Phone User Guide 3. Wait for the confirmation tone and disconnect the call. Q Cancelling Message Waiting Indications It is possible to cancel any message waiting indication you have left at another station, as well as any left at your station by others. Dial [4][2] and enter the station number. • Enter your own number to delete all messages at your station, or refer to Verify, Return or Delete Message, below, to selectively delete indications left at your station.
PAGE 122
Convenience Features DS/ITP-5012L Phone User Guide 2. Press the [Selection] button for the [MESSAGE] menu. 3. The number of the first station that has left a message indication is displayed along with the menus [REPLY], [NEXT], and [CLEAR]. • Press the [Selection] button for the [REPLY] menu to reply to the message. The number of the station is automatically dialled. If the station does not answer, the status indicator continues to flash and you can try again later, or delete the indication.
PAGE 123
Convenience Features DS/ITP-5012L Phone User Guide Programmed Messages If you are intending to be away from your desk for a while, you can select or create a message to inform others of your situation. The message displays on your phone’s LCD and will also display on a calling station’s LCD. A total of 20 messages are available to you. Messages 01–15 are set by the system administrator as standard messages. By default, the first 10 of these (01–10) are preset as shown below but may be changed.
PAGE 124
Convenience Features DS/ITP-5012L Phone User Guide 2. Press the [Selection] button for the [STATUS MSG] menu. 3. Enter the Programmed Message code. • To cancel a set message, press the [Selection] button for the [STATUS MSG] menu and press the cancel code [0][0]. The message displays on your phone. NOTE Programmed Messages can also be set using the Navigation Menus. You can also set your own personal messages. See ‘Setting Absence Messages’ in Navigation Menus (Configuration).
PAGE 125
Convenience Features DS/ITP-5012L Phone User Guide 6. Executive/Secretary Hot Line To use the Executive/Secretary Hot Line feature your phone must be set as a secretary or executive phone. An icon, indicating an executive or secretary, is displayed in the upper part of the LCD screen. (See your system administrator if you’re not sure.
PAGE 126
Convenience Features DS/ITP-5012L Phone User Guide Call Transfer from Secretary to Executive When the executive line is busy or has Do Not Disturb set, the secretary can receive calls for the executive and transfer them, if appropriate. 1. Answer and verify the nature of the call. Then, press the [Selection] button for [BOSS/SECR] and notify the executive of the call. 2. Replace the handset to transfer the call to the executive.
PAGE 127
Convenience Features DS/ITP-5012L Phone User Guide Executive/Secretary Messages You can create messages that are commonly exchanged between the executive and secretary phones so they are available to quickly select when required. There are no preset messages in the system. Create and Send Messages 1. In standby mode, press the [Screen] button until the Fixed Feature Menu screen is displayed. 2. Press the [Selection] button for the [EXE/SECR MSG] menu. 3.
PAGE 128
Convenience Features DS/ITP-5012L Phone User Guide 4. Press the [Selection] button for the message you want to send. If there are no messages set up, you see blank messages only. Create your message as follows: (i) Move to the ‘Blank Message’ field where you want to enter a new message and press the [Menu] button. (ii) Move to the [Edit] menu and press the [Enter] button. (iii) Enter the message in the Input Message screen. The message can be up to eight characters long. Then, press the [Enter] button.
PAGE 129
Convenience Features DS/ITP-5012L Phone User Guide 7. In/Out of Group If your phone is assigned to a station group, you can remove it from the group if required. If the phone is removed from the group, you can answer calls to your extension number but you cannot answer calls to the group. You can reassign the phone to the group at any time. 1. In standby mode, press the [Screen] button until the Fixed Feature Menu screen is displayed. 2. Press the [Selection] button for the [IN/OUT GROUP] menu. 3.
PAGE 130
Convenience Features DS/ITP-5012L Phone User Guide 8. Group Listening You can allow others to hear your conversation through the speaker while on a call. The microphone is disabled while this feature is active. 1. During the call, press the [Selection] button for [GROUP LISTEN]. Others can now hear the conversation through the speaker, but cannot be heard by the calling/called party 2. To disable the speaker and resume a private conversation, press the [Selection] button for [LISTEN(OFF)].
PAGE 131
Convenience Features DS/ITP-5012L Phone User Guide 9. Caller ID (CID) Presentation Your system can be programmed to display a caller’s number and name (the caller’s ID, or CID) when you receive a call. This service is provided by your telephone company. However, CID will not be provided in the following situations: - If the caller requests no display of the phone number. - If the call is from areas where the CID Presentation service is not provided (e.g. international calls).
PAGE 132
Convenience Features DS/ITP-5012L Phone User Guide Dialling a Saved Caller Number Press [1][7] to dial the saved number. Storing a Caller Number as a Speed Dial Number 1. When the CID is displayed, press the [Selection] button for [STORE] displayed on the screen. 2. The speed dial number in which the caller number is saved is displayed on the screen. To dial using speed dial numbers, see ‘Speed Dialling’ in Making Calls.
PAGE 133
Convenience Features DS/ITP-5012L Phone User Guide Viewing the CID of Calls Parked or On Hold You can verify the CID for a call that is parked or on hold before answering the call. 1. When the phone is in standby mode, or during a call, press the [Selection] button for the [INQUIRE] menu displayed on the screen. 2. Press the trunk line number displayed on the screen to verify the CID. The CID of the trunk line number is displayed on the screen. 3.
PAGE 134
Convenience Features DS/ITP-5012L Phone User Guide If you are on a station call, the call should be disconnected or put on hold before verifying the CID of a trunk line call. NOTE 10. Call Duration Display If the Call Duration Display function is enabled, the duration of calls through the trunk line is displayed on the LCD screen. ▪ Incoming trunk calls: The duration is displayed the moment you answer a call.
PAGE 135
Convenience Features DS/ITP-5012L Phone User Guide 2. Lift the handset or press the [Speaker] button or [Send] button to connect to the door phone. or or 3. If an electric door lock is installed, press [1][3] to open the door. Calling the Door Phone You can call the door phone to listen to what is happening in another room. Dial the number of the door phone. You can listen or speak through the door phone.
PAGE 136
Convenience Features DS/ITP-5012L Phone User Guide 12. Background Music If background music is set on the system, you can listen to it through your phone’s speaker. 1. Press the [Hold] button to listen to background music. 2. You can adjust the volume using the [▼Volume▲] buttons (this will not affect the default speaker volume setting). 3. Press the [Hold] button again to turn off the music. Only the system administrator can set and change the background music.
PAGE 137
NAVIGATION MENUS 1. Navigation Buttons The Navigation buttons look like this: Menu Button When the [Menu] button is pressed in standby mode, main menus are displayed as icons. If the [End] button or [Speaker] button is pressed while in menu mode, the phone automatically exits menu mode.
PAGE 138
Navigation Menus DS/ITP-5012L Phone User Guide Send Button The [Send] button is used to: Send a call after you have dialled a phone number. z (Your phone is set to ‘Enbloc’ mode by default. However, if this is changed you do not need to press [Send].) Verify the most recently called/received number. Answer forwarded calls. Dial the most recently called number z z z Enter Button The [Enter] button is used in menu mode to select or save the corresponding item.
PAGE 139
Navigation Menus 4[ DS/ITP-5012L Phone User Guide ] button is used - When moving the cursor to the left in menu mode. Cancel Button - Moves to the previous stage of menu mode. - Deletes the entered letter or number. - Cancels menu mode. End Button - Disconnects the call. - Exits from menu mode. 2. Entering Menus When the phone is in standby mode, press the [Menu] button on the Navigation buttons. The Phone Menu appears on the LCD screen.
PAGE 140
Navigation Menus DS/ITP-5012L Phone User Guide Press the [End] button to exit menu mode. NOTE If the station is connected to an external call in menu mode, the phone becomes busy. If there is a black bar at the bottom right of the LCD panel, you can press the [Menu] button to perform other functions. [Menu] button 3. Phone Book Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button.
PAGE 141
Navigation Menus DS/ITP-5012L Phone User Guide Move to the desired menu and press the [Enter] button. Search by Speed Dial Number Location You can search for a telephone number based on the speed dial numbers registered with the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [1. By Speed Dial No] Then, press the [Enter] button. 2. When the speed dial number entry screen appears, enter the speed dial number and press the [Enter] button. 3.
PAGE 142
Navigation Menus DS/ITP-5012L Phone User Guide Search by Name You can search for a telephone number based on the names registered with the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [2. By Name] Then, press the [Enter] button. 2. You are prompted to enter a name. Enter the name or part of a name to search for and press the [Enter] button. (Refer to Entering Characters in Things You Should Know for how to enter characters.
PAGE 143
Navigation Menus DS/ITP-5012L Phone User Guide Search by Number You can search for a number based on the number itself or part of the number registered in the phone. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [3. By Phone Number] Then, press the [Enter] button. 2. You are prompted to enter a telephone number. Enter the number or part of the number to search for and press the [Enter] button. The entered telephone number is displayed.
PAGE 144
Navigation Menus DS/ITP-5012L Phone User Guide 4. Move to the number you want to call and press the [Send] button. Search by Group You can search for telephone numbers using personalised groups previously registered in the phone. Refer to Registering New Numbers and Editing Groups later in this section. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [4. By Group] Then, press the [Enter] button. 2.
PAGE 145
Navigation Menus DS/ITP-5012L Phone User Guide Search by Time You can search for any telephone number based on the time the number was registered in the phone. Speed dial names will be displayed commencing with the latest entry. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Search] Æ [5. By time] Then, press the [Enter] button. 2. When the list of registered numbers is displayed, select the number and press the [Enter] button.
PAGE 146
Navigation Menus DS/ITP-5012L Phone User Guide 1. Press the [Menu] button and use the direction buttons to select Æ [2. Outgoing Calls] Then, press the [Enter] button. 2. Move to the desired telephone number and press the [Enter] button. 3. Press the [Send] button to dial the selected telephone number. z To delete the selected number, press the [Menu] button. When the popup menu appears, select the menu to delete the number (or delete all saved calls).
PAGE 147
Navigation Menus DS/ITP-5012L Phone User Guide 2. Move to the desired telephone number and press the [Enter] button. 3. Press the [Send] button to dial the selected number. z To delete the selected number, press the [Menu] button. When the popup menu appears, select the menu to delete the number (or delete all saved calls). Registering New Numbers You can save 1000 speed dial names and 2,400 telephone numbers in your Phone Book.
PAGE 148
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the direction buttons to move to each item and enter the relevant information. (Refer to Entering Characters in the Things You Should Know section of this guide for how to enter characters.) 3. Press the [Enter] button. The ‘Saved’ message appears, confirming the information is saved. Editing Groups This procedure allows you to establish personalised groups to which speed dial names can be assigned.
PAGE 149
Navigation Menus DS/ITP-5012L Phone User Guide To add a group: Press the [Menu] button and select the [Add] menu. Enter the group name to register and press the [Enter] button. To edit a group name: Select the group to Edit and press the [Menu] button. Then, select the [Edit] menu. Enter the group name and press the [Enter] button. To delete a group: Select the group to delete from the list and press the [Menu] button. Then, select the [delete] menu.
PAGE 150
Navigation Menus DS/ITP-5012L Phone User Guide 3. When the ‘Are you sure you want to permanently delete your data?’ message appears, select [Yes] and press the [Enter] button. All the telephone numbers saved in the Phone Book will be deleted. z Recent caller/called numbers are not deleted. Checking Your Own Extension Number You can check your own extension number if you need to. Press the [Menu] button and use the direction buttons to select Æ [7. My own number] Then, press the [Enter] button.
PAGE 151
Navigation Menus DS/ITP-5012L Phone User Guide 4. E-Diary Press the [Menu] button and use the direction button to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Wakeup Call Allows you to set a wakeup call to ring for three minutes or until answered. The frequency options for a wakeup call are: every day, Monday–Friday, or Monday–Saturday. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Wakeup Call] Then, press the [Enter] button.
PAGE 152
Navigation Menus DS/ITP-5012L Phone User Guide 2. Set the Time, Ring, and Repeat items. z Time=time of alarm Ring=1-5 or Silent Repeat=frequency (e.g. every day) Change the [Clear] item to [Save] by pressing the Navigation button [<] or [>]. Then press the [Enter] button to save the setting. z If you select [Clear] and press the [Enter] button, the set wakeup call will be cleared.
PAGE 153
Navigation Menus DS/ITP-5012L Phone User Guide Change the [Clear] item to [Save] by pressing the Navigation button [<] or [>]. Then press the [Enter] button to save the setting. z If you select [Clear] and press the [Enter] button, the set wakeup call will be cleared. Daily Planner The Daily Planner allows you to schedule events and have the system notify you when an event is to commence. Up to 30 event schedules can be registered.
PAGE 154
Navigation Menus DS/ITP-5012L Phone User Guide 3. Use the direction buttons to move to the schedule items. Set the Date, Time, Contents, Alarm, and Ring items and press the [Enter] button. z Time=time of alarm Ring=1-5 or Silent Alarm=at the set time (the exact time) /1 hour before set time/30 mins before set time Q Checking/Adding/Modifying/Deleting the Schedule 1. Press the [Menu] button and use the direction buttons to select Æ [3. Daily Planner]. Then, press the [Enter] button. 2.
PAGE 155
Navigation Menus DS/ITP-5012L Phone User Guide Memo Pad Allows you to save a simple memo. Q Entering a Memo 1. Press the [Menu] button and use the direction buttons to select Æ [4. Memo Pad] Æ [1.Add New Memo] Then, press the [Enter] button. 2. Enter the memo in the Memo screen and press the [Enter] button. (Refer to Entering Characters in the Things You Should Know part of this guide for how to enter characters.) Q Checking/Modifying/Deleting/Registering Memos 1.
PAGE 156
Navigation Menus DS/ITP-5012L Phone User Guide 2. Select the desired memo and press the [Menu] button, then: z z z z Press [Add] to add a new memo. Press [Edit] to modify a memo. Press [Delete] to delete the memo. Press [Delete All] to delete all memos. 3. Press the [Enter] button. Calculator A simple calculator is available to add, subtract, multiply, and divide numbers. 1. Press the [Menu] button and use the direction buttons to select Æ [5. Calculator] Then, press the [Enter] button. 2.
PAGE 157
Navigation Menus DS/ITP-5012L Phone User Guide 3. Enter the second number. z If there are more numbers to enter, select another operator, then a number, then another operator, etc, until all numbers are entered. 4. Press the [Enter] button to perform the calculation.
PAGE 158
Navigation Menus DS/ITP-5012L Phone User Guide Q Changing the Time Zone To change the time zone displayed on the phone: z z z Press the [Menu] button while in the World Time display. The message ‘Do you want to change time zone?’ is displayed. Select [Yes] and press the [Enter] button. Select the time zone (e.g.: Sydney) and press the [Enter] button.
PAGE 159
Navigation Menus Q Searching DS/ITP-5012L Phone User Guide a List of D-Days 1. Press the [Menu] button and use the direction buttons to select Æ [7. D-Day Plus] Æ [2. D-Day Search]. Then, press the [Enter] button. 2. When the list of registered D-Days appears, press the direction buttons to select the desired D-Day item. z Select the desired D-Day from the D-Day Search screen and press the [Enter] button to check the details. 3.
PAGE 160
Navigation Menus DS/ITP-5012L Phone User Guide 3. Specify each item: unit to convert (e.g. centimeter), unit value, and unit of conversion (e.g. metre) and press the [Enter] button. The converted value is displayed. 5. Messages Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button.
PAGE 161
Navigation Menus DS/ITP-5012L Phone User Guide Received Messages Allows you to check text messages or set the status of message reception. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Received]. Then, press the [Enter] button. 2. When new messages are received, the display shows the number of messages. Q Message Charge You can review received text messages and decide how you wish to be notified of the arrival of a new text message. 1.
PAGE 162
Navigation Menus DS/ITP-5012L Phone User Guide 2. Select a message from the list of messages and press the [Enter] button to view the message. z If the message is too long for the screen, use the direction buttons to scroll through. 3. Press the [Menu] button to reply to, resend, or delete the message (or delete all messages). Q Setting a Message Arrival Alarm Allows you to set an alarm (1–5) notifying you of message arrival. 1. Press the [Menu] button and use the direction button to select Æ [1.
PAGE 163
Navigation Menus Q Setting DS/ITP-5012L Phone User Guide Message Arrival Notice Interval You can set how the message alarm notifies you of a new message arrival. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Received] Æ [2. TextMsg.Setup] Æ [1. Indi. Interval] Then, press the [Enter] button. 2. Select the notification interval. z Once: Alarm rings once when a message arrives. Every 2 Minutes: Alarm rings every 2 minutes until you view the message.
PAGE 164
Navigation Menus DS/ITP-5012L Phone User Guide 2. Select whether to display the contents of the message when a message arrives. z z Select [Save] to display a popup screen with the contents of the received message. Select [Clear] to display a popup screen without displaying the contents of the received message. Then, press the [Enter] button. Sent Messages Allows you to write and send a new message.
PAGE 165
Navigation Menus Q Writing DS/ITP-5012L Phone User Guide a Message To write and send a text message: 1. Press the [Menu] button and use the direction buttons to select Æ [2. Write & Sent] Æ [1. Write Message] Æ [1. Write New Message] Then, press the [Enter] button. 2. Enter the phone number to receive the message (in Recipient) and the message (in Contents). Press the [Enter] button to send message. (Refer to Entering Characters in Things You Should Know for how to enter characters.
PAGE 166
Navigation Menus DS/ITP-5012L Phone User Guide Q Retrieving and Sending a Message You can retrieve saved messages in the Text Message box and send them (after modification, if required). 1. Press the [Menu] button and use the direction buttons to select Æ [2. Write & Sent] Æ [1. Write Message] Æ [2. Invoke Message] Then, press the [Enter] button. 2. Use the direction buttons to move to the message to be retrieved and press the [Enter] button.
PAGE 167
Navigation Menus DS/ITP-5012L Phone User Guide 1. Press the [Menu] button and use the direction buttons to select Æ [2. Write & Sent] Æ [2. Outgoing Message] Then, press the [Enter] button. 2. Select the number of the sent message. z z Press the [Menu] button to select the message. To view the message, press the [Enter] button. The selected message can be resent to another person or deleted. z Select [Delete All] to delete all the messages from the Sent Message Box.
PAGE 168
Navigation Menus DS/ITP-5012L Phone User Guide Then, press the [Enter] button. 2. Enter the new message and press the [Enter] button. (Refer to Entering Characters in the Things You Should Know part of this guide for how to enter characters.) Q Searching Messages Allows you to search for messages saved as drafts. 1. Press the [Menu] button and use the direction buttons to select Æ [3. Draft] Æ [2. Search Message]. Then, press the [Enter] button. 2.
PAGE 169
Navigation Menus DS/ITP-5012L Phone User Guide 6. Volume Adjustment Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button. Selecting a Ring Type There are eight ring types. To select the ring type: 1. Press the [Menu] button and use the direction buttons to select Æ [1. Ring type] Then, press the [Enter] button.
PAGE 170
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the [<] and [>] direction buttons to select the desired ring type. The phone rings to demonstrate each ring as it is selected. Then, press the [Enter] button. Ringer Volume There are eight volume levels. To set the ringer volume: 1. Press the [Menu] button and use the direction buttons to select Æ [2. Ringer] Then, press the [Enter] button. 2. Press the [▼Volume▲] buttons to select the volume level, and press the [Enter] button.
PAGE 171
Navigation Menus DS/ITP-5012L Phone User Guide Off-Hook Volume There are eight volume levels for the Off-Hook ringer. To set the level: 1. Press the [Menu] button and use the direction buttons to select Æ [3. OffHook Ring] Then, press the [Enter] button. 2. Press the [▼Volume▲] buttons to set the volume level, and press the [Enter] button.
PAGE 172
Navigation Menus DS/ITP-5012L Phone User Guide Handset Volume There are eight volume levels you can set for the handset. 1. Press the [Menu] button and use the direction buttons to select Æ [4. Handset] Then, press the [Enter] button. 2. Press the [▼Volume▲] buttons to set the volume level, and press the [Enter] button. Speaker Volume There are 16 volume levels you can set for the speaker. 1. Press the [Menu] button and use the direction buttons to select Æ [5. Speaker] Then, press the [Enter] button.
PAGE 173
Navigation Menus DS/ITP-5012L Phone User Guide 2. Press the [▼Volume▲] buttons to set the volume level, and press the [Enter] button. Background Music (BGM) Volume There are 16 volume levels you can set for BGM volume when BGM is set on your phone. 1. Press the [Menu] button and use the direction buttons to select Æ [6. BGM] Then, press the [Enter] button. 2. Press the [▼Volume▲] buttons to set the volume, and press the [Enter] button.
PAGE 174
Navigation Menus DS/ITP-5012L Phone User Guide Page Volume There are 16 levels of page volume you can set. 1. Press the [Menu] button and use the direction buttons to select Æ [7. Page] Then, press the [Enter] button. 2. Press the [▼Volume▲] buttons to set the volume, and press the [Enter] button. 7. Call Forwarding You can set your phone to forward incoming calls to another specified extension.
PAGE 175
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the direction buttons to move to the desired forward option, and press the [Menu] button. 3. If the phone number to forward is saved, select [Save] and press the [Enter] button. 4. If the phone number is not saved or you want to modify the saved phone number, select [Edit] and press the [Enter] button. Enter the phone number and press the [Enter] button and repeat step 3. 8.
PAGE 176
Navigation Menus DS/ITP-5012L Phone User Guide Changing Your Password This option allows you to change the 4-digit password which is used to prevent unauthorised use of your phone or to set certain phone features. Default value of password is 1234. z 1. Press the [Menu] button and use the direction buttons to select Æ [1. Password] Then, press the [Enter] button. 2. Enter the four digits of the current password and press the [Enter] button. The entered password is displayed as asterisks (‘4’). z 3.
PAGE 177
Navigation Menus z DS/ITP-5012L Phone User Guide Locked Out: Prevents phone from making outside calls. 1. Press the [Menu] button and use the direction buttons to select Æ [2. Locked] Then, press the [Enter] button. 2. Enter the password for the phone. z z Default value of password is 1234. If you cannot remember your password, see your system administrator. 3. Use the direction buttons to select the lock option. Then, press the [Enter] button.
PAGE 178
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the direction buttons to select the answering mode. z z z Ring: The phone rings when a call arrives. Auto Answer Mode: The phone automatically answers an incoming call. Voice Announce: You hear the caller’s voice through the speaker and you must lift the handset or press the [Send] button, to be connected to the caller. Then, press the [Enter] button.
PAGE 179
Navigation Menus z DS/ITP-5012L Phone User Guide Voice Announce: You hear the caller’s voice through the speaker. Lift the handset or press the [Send] button, to be connected to the caller. Then, press the [Enter] button. Phone Language You can set the language for the LCD screen display (e.g. English). 1. Press the [Menu] button and use the direction buttons to select Æ [5. LANGUAGE] Then, press the [Enter] button. 2. Press the direction buttons to select the language.
PAGE 180
Navigation Menus DS/ITP-5012L Phone User Guide Setting the Type of Caller ID (CID) Display The CID display on the LCD can be the caller’s name or number (or you can select ‘no display’). To select the display you want: 1. Press the [Menu] button and use the direction buttons to select. Æ [6. CID Display] Then, press the [Enter] button. 2. Use the direction buttons to select the type of caller ID display. z z z None: Caller IDs are not displayed.
PAGE 181
Navigation Menus DS/ITP-5012L Phone User Guide Up to 15 standard messages (numbered 01–15) may be registered with the system for you to select. Your system administrator can tell you what they are. To enter a personal message, you can select one of the messages numbered 16 to 20 which are blank by default. 1. Press the [Menu] button and use the direction buttons to select Æ [7. Absent Msg.] Then, press the [Enter] button. 2.
PAGE 182
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the direction buttons to select Number or Name. Then, press the [Enter] button. Dial Mode Your phone is set to ‘Enbloc’ dialling mode by default. This means you must press the [Send] button after entering a phone number in order to make a call. In the alternative ‘Overlap’ mode, the call is made immediately you finish entering the number. You can select the mode you prefer.
PAGE 183
Navigation Menus DS/ITP-5012L Phone User Guide Switching Station Features On and Off The phone has a number of features which can be turned on or off as required. Your system administrator can provide you with more information on these features and how they are used. They include: AUTO HOLD AUTO TIMER HEADSET USE HOT KEYPAD PAGE REJOIN RING PREF AME P/W AUTO CAMPON DISPLAY SPD NAME SECURE OHVA CALL COST DISP CID REVIEW ALL STOP CID DISPLAY AUTO ANS CO CALL 1.
PAGE 184
Navigation Menus DS/ITP-5012L Phone User Guide 9. My Phone The My-Phone icon allows you to select a number of other options for your phone. Press the [Menu] button and use the direction buttons to select Then, press the [Enter] button. Move to the desired menu and press the [Enter] button.
PAGE 185
Navigation Menus DS/ITP-5012L Phone User Guide Selecting the Background Screen This option allows you to set the start-up background screen on the LCD. The selections are calendar / spring / summer / autumn / winter images. 1. Press the [Menu] button and use the direction buttons to select Æ [1. Select BG] Then, press the [Enter] button. Default calendar screen 2. Use the Scroll key or the direction buttons to select the desired screen and press the [Enter] button.
PAGE 186
Navigation Menus DS/ITP-5012L Phone User Guide 2. When the name input screen appears, enter a name of up to five characters and press the [Enter] button. z Refer to Entering Characters in Things You Should Know for how to entercharacters. Network Information You can view the network information for your phone. Press the [Menu] button and use the direction buttons to select Æ [3. Network Info] Then, press the [Enter] button. The network information is displayed.
PAGE 187
Navigation Menus DS/ITP-5012L Phone User Guide Press the [Menu] button and use the direction buttons to select Æ [4. Status Info] Then, press the [Enter] button. The status information is displayed. Enbloc Timeout Allows you to select a valid time for the interval between entering a phone number and pressing the [Send] button when the dial mode of the phone is set to ‘Enbloc’. Valid times are 30 seconds, 1 minute or 3 minutes.
PAGE 188
Navigation Menus DS/ITP-5012L Phone User Guide 2. Use the direction buttons to select the timeout value and press the [Enter] button. Privacy Option You can set a password to prevent unauthorised access to your phone’s functions. 1. Press the [Menu] button and use the direction buttons to select Æ [6. Privacy Option] Then, press the [Enter] button. 2. Enter the password, and select [Save] z To clear a password, enter the password and select [Clear].
PAGE 189
Navigation Menus DS/ITP-5012L Phone User Guide Then, press the [Enter] button. 2. Enter the phone’s password and press [Enter] to reset. Caution: Take care when using this feature not to accidentally delete data you require. Version Information To view your phone’s software version: 1. Press the [Menu] button and use the direction buttons to select Æ [8. Version Info] Then, press the [Enter] button.
PAGE 190
Samsung Business Communications Brookside Business Park, Greengate, Middleton, Manchester M24 1GS