DS 24D KEYSET USER GUIDE SAMSUNG iDCS 16 SYSTEM March 2005 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ............................2–5 OUTSIDE CALLS Making an Outside Call ......................................................................6 Answering an Outside Call ..................................................................6 Universal Answer ................................................................................6 Recall Dial Tone ..........................................
CUSTOMIZING YOUR KEYSET SVM/SVMi-E Series...........................................................42 AME Password ..................................................................................30 Select Ring Tone................................................................................30 Change Your Passcode ....................................................................30 Set Answer Mode ..............................................................................31 Automatic Hold ......
THINGS YOU SHOULD KNOW USER ORIENTATION DS 24D telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Some simple rules to remember: • • • • Intercom Dial Tone—A steady tone that indicates you can begin dialing. Any steady LED indicates the line or feature is in use.
DS 24D KEYSET OUTSIDE CALLS 32 CHARACTER DISPLAY Two lines with 16 characters each. MAKING AN OUTSIDE CALL • SOFT KEYS Used to activate features via the display. DS 24D • • NOTE: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line. Scroll SCROLL KEY Used to scroll through displays. • • • 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXYZ SPEAKER For handsfree operation and ringing.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before dialing. RECALL DIAL TONE Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASH key may be programmed to recall dial tone. CALLING OTHER STATIONS • • • SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company.
BUSY STATION CALLBACK CALL PROCESSING When you call another station and receive a busy signal: • • • Press the CBK key or dial 44. When the busy station becomes free, your keyset will ring. Lift the handset or press SPEAKER to call the now idle station. SYSTEM HOLD • NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. 2.
• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call.
TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox. Your keyset must have a correctly programmed VT key to accomplish this. To transfer a call directly to a voice mailbox: • • FORWARDING CALLS While on a call, press the VT key and dial the mailbox number. Hang up when dialing is completed.
• FORWARD NO ANSWER Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off. To forward calls to another station when you do not answer: • • Dial 603 plus the extension or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
DIALING FEATURES • SPEED DIALING pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits. The F key is used to enter a name.
2. The saved telephone number is stored in memory until you save another number. 3. Redial does not apply to intercom calls.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you.
PROGRAMMED MESSAGES When you will be away from your phone for any length of time, you can leave a programmed station message. Display stations calling you will see this message and be informed of your status or follow your instructions. • • Dial 48 plus any of the message codes (01–30) listed on the back of this user guide. To cancel any of these messages dial 48 plus 00. CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset.
APPOINTMENT REMINDER/ALARM CLOCK CALLING THE DOOR PHONE/ROOM MONITOR This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm. You may call the door phone and listen to what may be happening outside or in another room. When the alarm rings, you will hear three short rings repeated three times.
NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal. ACCOUNT CODES When equipped with optional equipment, your system will allow calls to be charged to a specific account: • • During any outside C.O. call, press the account (ACCT) key. Enter the account code (maximum 12 characters including 4 and #). Press the ACCT key again. Your conversation will not be interrupted.
• Dial 53 plus the group number plus 0 to exit the group or 1 to enter the group. Repeat as necessary. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPEAKER key. The IN/OUT key can include an extender to indicate the specific group that this key will affect. This means that if you are in multiple groups, you can decide for which groups you will receive calls.
SET ANSWER MODE HOT KEYPAD You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code.
DIAL BY DIRECTORY DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition. The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
AUTO TIMER COUNT 1 2 3 4 5 Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. DIAL 0 < > .
STATION NAMES WHAT IS CALLER ID? You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature. Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. To program a station name: • • • Press TRANSFER and then dial 104. Enter the 11 character name using the procedure described in Alarm Reminder Messages.
VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.
Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.
ACCESSING YOUR MAILBOX SVM/SVMi E-Series Subscriber Services Menu [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • • Dial the SVM/SVMi E-Series access number or press the key assigned to ring SVM/SVMi E-Series [VMMSG]. Enter your personal password when prompted (the default password is 0000).
GETTING STARTED Using your new SVM/SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password). Dial [#][7][1].
4 EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 99 There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 1 or 3 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message.
b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Review Continue Recording Discard and Re-Record Set Message Attributes (Delivery Options) Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber.
7 Night Intercept od you are scheduled available. If this is the only Personal Greeting you record, it will play for all call coverage conditions. This feature is dependent on your weekly availability schedule, which is entered in 'Personal Services' [#][3] (if allowed by the Administrator).
Example: “Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 6 To hear your message at the remote location when the SVM/SVMi ESeries calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in.
4 Undelivered Retrieval Q When this function is activated, the SVM/SVMi E-Series will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Q Press [9] for Broadcast Messages. Q From the Subscriber Services Menu press [6] for Mailbox Administration. Q Press [4] for Undelivered Messages.
7 Personal Administration 4 This area is used during the initial set up of your Subscriber Settings (see next section). Use this option to drastically reduce the number of prompts played in the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the SVM/SVMi E-Series. PERSONAL ADMINISTRATION SETTINGS Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted.
Q Press [4] to immediately disconnect your station. The caller continues to leave a message normally. SHORTCUTS Q Pick up the handset and monitor privately. Calling Q Press ANS / RLS to answer the call (using the handset or speaker). Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
