Product specifications

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Chapter 4
Business Feature Package
1. TRUNK
A listing of each trunk in the system.
2. TRUNK NAME
The names of each trunk as programmed in MMC 404.
3. ATTA
Average Time To Answer for trunks is counted in the number of seconds that ringing voltage is
detected at the trunk interface and the timer stops when trunk is answered by station or device in
the system. The ATTA is the sum of all answered times divided by the answered call count.
4. ANSD
This is the number of times this specific trunk was answered by any station or device whether it is
a new call or a recall.
5. NOT-ANSD
This is the number of times this specific trunk rang the system but was not answered. These are
the same calls that would be flagged as abandoned in SMDR.
6. OUTGOING
This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is
defined by the SMDR START TIME programmed in MMC 501.
7. BUSY
This is the number of times this trunk was busy when accessed by a button or dial code.
C**************************** INDIVIDUAL TRUNKS **************************
1TRUNK 2TRUNK-NAME 3ATTA 4ANSD 5NOT-ANSD 6OUTGOING 7BUSY
701 0000 0000 0000 0000 0000
702 0000 0000 0000 0000 0000
703 0000 0000 0000 0000 0000
704 0000 0000 0000 0000 0000
705 0000 0000 0000 0000 0000
706 0000 0000 0000 0000 0000
707 0000 0000 0000 0000 0000
708 0000 0000 0000 0000 0000
709 0000 0000 0000 0000 0000
710 0000 0000 0000 0000 0000