Product specifications

4-24
Chapter 4
Business Feature Package
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given supervisor status for
multiple groups. The group supervisor (using a display keyset) can add and delete agents in real time
from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, showing the data available
on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines
programmed to ring the UA device. The UA device can be a station, group of stations, common bell or
ring over page.
VOICE MAIL – INBAND INTEGRATION
The iDCS 100 system uses DTMF tones (inband signaling) to communicate with any compatible voice
mail system. Stations can call forward to a voice mail system. When answered, the system will send
DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can press one
button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navigating through
menus.
Although most voice mail systems will work with the
iDCS
100, the system data has
default values set to work with the Starmail Voice Processing System. They may need
to be changed if you are using another system.
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is restricted. The users may
either use the WCOS feature code or the authorization code feature. Both methods change the class of
service to correspond with the station passcode or authorization code that is dialed. After the call is
completed, the station returns to its programmed class of service.