Product specifications

4-7
INVESTIGATE
This feature allows selected stations with a special class of service to investigate any call in progress.
If Caller ID information is available for an incoming call, you will know to whom this station user is
speaking. On outgoing calls, you can see who was called. After investigating, you may barge-in on
the conversation, disconnect the call or hang up.
ABANDON CALL LIST
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but
were not answered. The list is accessed using the administrator’s passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number. You can see the NND key to
toggle between the Caller ID name, number and the date and time the call came in. The system must
be using LCR to dial numbers from the abandon call list. The abandoned call list will store up to 50
unanswered calls on iDCS 100.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number
for incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or
an 80 column printer set for condensed print.
NUMBER TO NAME TRANSLATION
The system provides a translation table for 350 entries on iDCS 100. When the Caller ID number is
received, the table is searched. When a match is found, the system will display the corresponding
name.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the
attendant, a hunt group, voice mail, external number or another station user. If the destination station
is in Do Not Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be
forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are immediately
redirected to the designated destination. If desired, the destination station may redirect the call back
to the forwarded station by using the transfer feature. The forwarded station user can continue to
originate calls as usual. If no key is programmed as Forward All, the TRSF key lights steady when a
Forward All condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user can originate calls as
usual.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time. The user can
originate calls as usual and receive call if present. The timer is programmable on a per-station basis to
allow for differences in individual work habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously, provided the
destinations have already been entered in the usual manner.