Product specifications

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Table of Contents
CHAPTER
1
INTRODUCTION TO SYSTEM............................................................................................ 1-1
G
ENERAL
D
ESCRIPTION
................................................................................................................ 1-1
S
IZE AND
C
ONFIGURATION
............................................................................................................. 1-2
T
ECHNOLOGY
............................................................................................................................... 1-7
P
ROGRAMMING
............................................................................................................................. 1-8
CHAPTER
2
HARDWARE DESCRIPTIONS............................................................................................ 2-1
K
EY
S
ERVICE
U
NIT
........................................................................................................................ 2-1
E
XPANSION
C
ABINET
..................................................................................................................... 2-2
I
NTERFACE
C
ARDS
........................................................................................................................ 2-3
S
TATION
E
QUIPMENT
..................................................................................................................... 2-5
iDCS SERIES EQUIPMENT .................................................................................................................. 2-5
DCS SERIES EQUIPMENT................................................................................................................... 2-7
CHAPTER
3
SPECIFICATIONS .............................................................................................................. 3-1
CHAPTER
4
BUSINESS FEATURE PACKAGE ...................................................................................... 4-1
SYSTEM FEATURES.................................................................................................................. 4-2
SYSTEM FEATURE DESCRIPTIONS ................................................................................................... 4-3
STATION FEATURES ............................................................................................................... 4-25
STATION FEATURE DESCRIPTIONS ................................................................................................. 4-25
DISPLAY FEATURES ............................................................................................................... 4-32
DISPLAY FEATURE DESCRIPTIONS ................................................................................................. 4-32
SAMPLE DISPLAYS............................................................................................................................ 4-36
SAMPLE CALLER ID DISPLAYS......................................................................................................... 4-37
SAMPLE UCD DISPLAYS ......................................................................................................... 4-38
SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID).............................................................. 4-39
SAMPLE SMDR PRINTOUT (WITH CALLER ID)................................................................................. 4-39
SAMPLE SMDR PRINTOUT (WITH CALLER ID)................................................................................. 4-40
SAMPLE UCD REPORT........................................................................................................... 4-41
UCD CALL STATISTICS ........................................................................................................... 4-42
UCD AGENT STATISTICS........................................................................................................ 4-44
SAMPLE TRAFFIC REPORT.................................................................................................... 4-45
TRAFFIC REPORT OVERVIEW ............................................................................................. 4-466
SAMPLE ALARM REPORT..................................................................................................... 4-522
DECT S
ERVICE
.......................................................................................................................... 4-53
LIST OF FIGURES
Figure 1–1 iDCS 100 Configuration Matrix Table (with Analogue Trunks) – Expansion A type.............. 1-3
Figure 1–2 iDCS 100 Configuration Matrix Table (with Digital Trunks) – Expansion A type ................... 1-3
Figure 1–3 iDCS 100 Configuration Matrix Table (with Analogue Trunks) – Expansion B type.............. 1-4
Figure 1–4 iDCS 100 Configuration Matrix Table (with Digital Trunks) – Expansion B type ................... 1-4
Figure 1–5 iDCS 100 System Configuration (Basic KSU + Expansion A ) ............................................ 1-4
Figure 1–6 iDCS 100 System Configuration (Basic KSU + Expansion B ) ............................................ 1-5
Figure 2–1 KSU ................................................................................................................................ 2-1