Product specifications

4-4
Chapter 4
Business Feature Package
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing. The dialed
authorization code is verified from a system list of 250 authorization codes for iDCS 100.
AUTO ATTENDANT
The integrated digital automated attendant feature (AA) provides six ports per AA card and four ports
at MISC2 for simultaneous answering and call processing. A maximum of five cards can be installed
in one system. Each sixteen professionally recorded announcements inform callers of the progress of
their calls. Several examples are the following: “I’m sorry. There is no answer”, “That station is busy”,
and “Invalid Number. Please try again”. A maximum of four minutes of super capacitor backed (100
hours) random access memory (RAM) provide up to 48 customer recordings for announcements or
greetings. Twelve individual announcements (boxes), each with its own dialing options, allow you to
build call routing branches as needed. Callers are routed through the branches by dialing extension
numbers or single digits. This system is compatible with Starmail and Cadence.
Announcements recorded on one AA card can not be played to callers on another AA
card.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or
CALL button automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF,
CONFERENCE, PAGE or a DSS key always automatically places a C.O. call on hold. Intercom calls
can be automatically held only by pressing TRSF or CONFERENCE. Each keyset user can enable or
disable Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when optional external sources
are installed. Each user may adjust this level by the use of a volume control program at the selected
keyset.