TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW DS 24D KEYSET USER GUIDE SAMSUNG DS 616 SYSTEM ............................2–5 OUTSIDE CALLS Making an Outside Call ......................................................................6 Answering an Outside Call ..................................................................6 Universal Answer ................................................................................
DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ....................................................................................17 Programming Personal Speed Dial Numbers ............................17–18 One Touch Speed Dialing ................................................................18 Last Number Redial ..........................................................................18 Save Number with Redial ..................................................................
Personal Services .......................................................................47 Keyset User Features ..................................................................48–49 Interactive Displays .........................................................................49 PERSONAL SPEED DIAL NUMBERS ........50–51 ABOUT THIS BOOK Your DS 24D keyset is the most visible part of your telephone system. Please take the time to study this guide and to become familiar with the operation of your keyset.
THINGS YOU SHOULD KNOW Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: DS 24D telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys.
DS 24D KEYSET SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. 32 CHARACTER DISPLAY Two lines with 16 characters each. Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE—CONTINUOS CONTINUOUS SOFT KEYS Used to activate features via the display. Ringback Tone—Indicates the station you dialed is ringing.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the SPEAKER key.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the SPEAKER key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
TRANSFERRING CALLS TRANSFER TO VOICE MAIL Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification. This feature is used to send a call directly to a voice mailbox. Your keyset must have a correctly programmed VT key to accomplish this.
lines connected together in a trunk to trunk conference, press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference. FORWARDING CALLS You may forward your calls to another station, group of stations or an external telephone number. Program a destination for the type of forwarding you want as detailed below.
• Press FWD EXTERNAL to turn the feature on and press it again to turn the feature off. NOTES: 1. External Call Forward will cancel all other call forwarding instructions. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
• • • pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E. All subsequent digits will be hidden. Press E again to begin displaying digits. The F key is used to enter a name. See Personal Speed Dial Names under Display Features.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: • • • • Lift the handset.
CANCELING MESSAGES CONVENIENCE FEATURES To cancel a message indication that you left at another station, dial 42 plus the extension number of the station at which you left a message. To cancel all message indications left at your keyset, dial 42 plus your extension. Your MESSAGE light will go out. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. RETURNING MESSAGES • • • Press the MESSAGE key or dial 43.
APPOINTMENT REMINDER/ALARM CLOCK CALLING THE DOOR PHONE/ROOM MONITOR This feature works like an alarm clock. Use it to remind yourself of an appointment later in the day (TODAY ONLY) or as a daily reminder every day (DAILY). You can set up to three alarms. Each one can be either a TODAY ONLY or a DAILY alarm. You may call the door phone and listen to what may be happening outside or in another room. When the alarm rings, you will hear three short rings repeated three times.
NOTE: Depending on speaker volume and the acoustics of your office, it may be advisable to turn the group listening feature off before hanging up. This will eliminate a momentary squeal. ACCOUNT CODES When equipped with optional equipment, your system will allow calls to be charged to a specific account: • • During any outside C.O. call, press the account (ACCT) key. Enter the account code (maximum 12 characters including ✱ and #). Press the ACCT key again. Your conversation will not be interrupted.
CUSTOMIZING YOUR KEYSET SELECT RING TONE Each keyset user can select any one of eight ring frequencies: • • • While on-hook, press TRANSFER and then dial 111. Dial 1–8 or press the UP and DOWN keys to hear each tone. When you hear the tone that you prefer, press TRANSFER to save it. CHANGE YOUR PASSCODE From the factory, your station passcode is 1234. You can change your station passcode whenever you desire. • • • • • While on-hook, press TRANSFER and then dial 101. Dial your old passcode.
REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle. To enable this feature: • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 51 to turn this feature on or 50 to turn it off. Press TRANSFER to store your selection. RING PREFERENCE This feature automatically answers ringing calls when you lift the handset or press the SPEAKER key.
DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds. Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. • • • • • Press the DIR key (DIRECTORY).
COUNT 1 2 3 4 5 STATION NAMES DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature. DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V ✱ 8 DIAL 9 W X Y Z 9 DIAL ✱ : = [ ] ✱ NOTES: 1.
WHAT IS CALLER ID? VIEWING THE NEXT CALLER ID CALL Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
SVM 400 This section describes how to setup your mailbox, and how to use the various mailbox owner features. Please review this section carefully before you use your mailbox. Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls. This section can be used by mailbox owners from within the office or from telephones outside the office.
ACCESSING YOUR MAILBOX GETTING STARTED Outside Callers Using your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: • • • Dial the phone number that will be answered by the SVM 400. The main greeting will answer. At the main greeting dial [#] plus your mailbox number (mailbox numbers will usually match your extension number).
## To scan. Plays first 7 seconds of message then skips to next message. To stop scanning press [1]. ✱ To cancel and return to previous menu. MESSAGE FORWARDING OPTIONS If option [6] is selected from the message play menu, you will be given the option to forward this message to another subscriber. The subscriber can be selected by dialing the mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##).
Deleted voice mail messages are temporarily stored in memory until 3 am the following day. Select this option to recover ("undelete") previously deleted messages during this period of time. PERSONAL SERVICES The Personal Administration menu is used to set your password and record your name. Undelivered Retrieval When this function is activated, the SVM 400 will allow you to recall any messages you have sent that have not yet been picked up by the recipient.
KEYSET USER FEATURES Shortcuts The following options are available if you have a keyset. They require setup by the system administrator. Calling Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Message Waiting Lights Being Called When a new message is left in your mailbox, the voice mail message light on your keyset will flash. Press this flashing key and follow the prompts to retrieve messages.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________