SAMSUNG DCS SINGLE LINE TELEPHONE USER GUIDE
Publication Information Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason. Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Disclaimer Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.
EU Declaration of Conformity (RTTE) Samsung Electronics Co., Ltd. 259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030 (factory name, address) declare under our sole responsibility that the product Digital Keyphone System "DCS" to which this declaration relates is in conformity with RTTE Directive 1999/5/EC ( Annex II ) Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC:92/31/EEC By application of the following standards EN55022 : 1998 Inc A1: 2000* ................................................
EU Declaration of Conformity (see previous page) For other directives relevant to DCS Compact II, DCS816, DCS-408, DCS-408i and DCS-VIP systems, refer to the Samsung website at: www.samsung-telecoms.co.uk Intended Use This analogue telephone is intended to be connected to an analogue extension of a Samsung DCS telephone system. The connection allows voice communication between the DCS central processor unit and the telephone.
CONTENTS ABOUT THIS GUIDE ...........................................1 THINGS YOU SHOULD KNOW RECALL, FLASH AND HOOKFLASH .................................... 2 C.O. LINES ................................................................................. 2 DISTINCTIVE RINGING........................................................... 2 SYSTEM TONES ....................................................................... 3 SYSTEM ACCESS CODES .......................................................
CALL PROCESSING HOLDING CALLS ..................................................................... 6 HOLD RECALL.......................................................................... 6 RETRIEVING CALLS ON HOLD AT ANOTHER STATION................................................................ 6 CONSULTATION HOLD .......................................................... 6 TRANSFERRING CALLS ......................................................... 7 TRANSFER WITH CAMP-ON.................................
DIALLING FEATURES SPEED DIALLING ................................................................... 11 PROGRAMMING PERSONAL SPEED DIAL NUMBERS ... 11 LAST NUMBER REDIAL........................................................ 11 SAVE NUMBER WITH REDIAL............................................ 13 PULSE TO TONE CHANGEOVER ........................................ 13 PAGING AND MESSAGING MAKING AN INTERNAL PAGE............................................ 13 MAKING AN EXTERNAL PAGE ..........................
CONVENIENCE FEATURES DO NOT DISTURB .................................................................. 16 ANSWERING THE DOORPHONE......................................... 16 CALLING THE DOORPHONE ............................................... 16 ACCOUNT CODES.................................................................. 16 FORCED ACCOUNT CODES................................................. 17 APPOINTMENT REMINDER/ALARM.................................. 17 IN/OUT OF GROUP .............................
ABOUT THIS GUIDE This guide provides instructions for using an industry-standard telephone—also known as a single line telephone (SLT)—with a Samsung DCS telephone system. A variety of SLTs from many different manufacturers are available. Check with your service and installation company to ensure proper operation with the DCS system to which your phone is connected. Please take the time to study this guide and to become familiar with the operation of your phone. Keep it handy.
THINGS YOU SHOULD KNOW Lifting the handset on your phone provides DCS dial tone. To get an outside line from the telephone company, dial an access code (usually the digit 9 in the UK). Check with your system administrator if you are not sure of this code. To call another station in your system, simply dial its extension number. See also System Access Codes, below. RECALL, FLASH and HOOKFLASH Throughout this guide, you will see references to the Recall key. This key is required for feature operation.
SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Dial Tone—A steady tone that indicates you can begin dialling. Ringback Tone—Indicates the station you dialled is ringing. Busy Tone—Indicates the station you dialled is busy. DND/No More Calls Tone—Fast busy tone indicates the station you dialled is in Do Not Disturb mode or cannot receive any more calls. Transfer/Conference Tone—Indicates your call is being held and you can dial another number.
EXTERNAL CALLS MAKING AN EXTERNAL CALL 1. Lift the handset and listen for internal dial tone. 2. Dial a C.O. line or line group access code. 3. Listen for external dial tone and dial the telephone number. 4. Finish the call by replacing the handset. If your system is programmed to require an authorisation code before making a call: 1. Dial ∗ and a valid code. You will hear transfer tone. 2. Press Recall and select a C.O. line. If your system is programmed to require an account code before making a call: 1.
INTERNAL CALLS CALLING OTHER STATIONS 1. 2. 3. 4. Lift the handset. Dial the extension number or group number. Wait for the party to answer. (If you hear several brief tone bursts instead of ringback tone, the station you called is a digital keyset set for Voice Announce or Auto Answer. Begin speaking immediately after the tone.) Finish the call by replacing the handset. ANSWERING INTERNAL CALLS 1. 2. Lift the handset and you are automatically connected to the ringing call.
CALL PROCESSING HOLDING CALLS When you are connected to any call: Press Recall, listen for transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. To take the caller off hold: Lift the handset and dial 11. You are now reconnected to the call and can resume your conversation. NOTE: You can put only one call on hold at a time. HOLD RECALL If you leave a call on hold longer than the preprogrammed hold timer, it will recall your station.
TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways. You can perform a ‘screened’ transfer by informing the other extension who is calling or you can perform a blind (‘unscreened’) transfer without notification. 1. Press Recall to receive transfer dial tone and then dial an extension number. Your call is automatically put on transfer hold. 2. Hang up when you hear ringing—OR—wait for the party to answer and advise the party of the call and then hang up.
SETTING UP A CONFERENCE You may conference up to five parties (you and four others) in any combination of external lines and internal stations, in any order. 1. While you are engaged in a conversation, press Recall, listen for transfer tone and dial 46. You will receive conference tone. 2. Make another call, either internal or external, then press Recall and listen for conference tone. 3. Repeat step 2 to add all the parties you require. 4. When all parties are added, press Recall to start the conference.
FORWARD BUSY To forward calls to another station or group when you are already on a call: 1. Lift the handset and dial 602 plus the extension or group number. 2. When you hear confirmation tone, hang up. To cancel Forward Busy, lift the handset and dial 600—OR—dial another call forwarding code (e.g., 604). FORWARD NO ANSWER To forward calls to another station or group when you do not answer: 1. Lift the handset and dial 603 plus the extension or group number. 2. When you hear confirmation tone, hang up.
FORWARD TO EXTERNAL NUMBER When you want to forward all your calls to an external number: 1. 2. 3. 4. Lift the handset and dial 15 followed by 102. Dial 5. Dial the trunk or trunk group access code (usually 9) followed by the external number that you want calls to forward to. Replace the handset. To cancel External Call Forward, lift the handset and dial 600—OR—dial another call forwarding code (e.g., 601).
DIALLING FEATURES SPEED DIALLING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers (see note) or from your personal list of numbers (00–49). 1. Lift the handset and dial 16. 2. Dial the 2-digit personal speed dial number, or the 3-digit system speed dial number. The telephone number is automatically dialled for you. NOTE: System speed dial numbers for each system type are: DCS and DCS Compact II=500–999; DCS 816=500–799; DCS 408 and 408i=500–699.
SAVE NUMBER WITH REDIAL To save the external number you have just dialled for later use: Before hanging up, press Recall, listen for confirmation tone and dial 17. To redial this saved number at any time: Lift the handset and dial 17. This will dial the number for you. This telephone number is stored in memory until you save another. The new number will be saved and the previous number will be erased. NOTE: This feature does not apply to internal calls.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through keyset speakers: 1. Lift the handset. 2. Dial 55. 3. Dial the page zone number 1, 2, 3 or 4 (if using a DCS 408/408i system, dial 1 or 2 only)—OR—dial 0 to page all internal zones. 4. After the brief attention tone, make your announcement. MAKING AN EXTERNAL PAGE To make an announcement through external paging speakers: 1. Lift the handset. 2. Dial 55. 3. Dial the page zone number 5, 6, 7 or 8—OR—dial 9 to page all external zones.
CALL PARK AND PAGE When you have an external call for someone who is away from their desk, you can park the call and page the requested party: 1. While in conversation, press Recall and dial 55. The call is automatically parked at your station. 2. Dial the desired page zone and announce the parked call. Be sure to include your station number (for example, “Mr. Smith, park 201”). RETRIEVING A PARKED CALL To retrieve a call that has been parked for you: 1. Lift the handset. 2.
CANCELLING A MESSAGE You can cancel a message indication that you have left at another station. 1. Lift the handset. 2. Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: 1. Lift the handset and dial 42 plus your extension number. 2. Replace the handset. PROGRAMMED MESSAGES This feature is useful if there are users with display keysets connected to your system.
CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb (DND) mode when you want to block incoming calls to your keyset: Lift the handset and dial 401. To cancel DND: Lift the handset and dial 400. You can still make calls while in DND mode. ANSWERING THE DOORPHONE If your station is programmed to receive calls from the doorphone: 1. You will receive a number of short rings repeated. 2. Lift the handset and you will be connected to the doorphone. 3.
If you make an error, repeat the procedure with the correct code. Only the last account code dialled will be recorded. To enter an account code after the external party hangs up: 1. Press Recall, listen for confirmation tone and dial 47. 2. Dial the account code (a maximum of 12 characters, which can include # but not *). NOTE: If you wait for the external party to hang up, you must complete this procedure within 10 seconds. You cannot repeat the procedure if you make a mistake.
ANSWERING AN ALARM When the alarm rings, you will hear a series of short rings, repeated three times. Lift the handset to answer the alarm. If you do not answer, the alarm will alert you two more times at pre-determined intervals. IN/OUT OF GROUP If your station is assigned to a group, this feature allows you to temporarily prevent your station from receiving any group calls. You will still be able to receive calls that are dialled directly to your station.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 19
17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 20
37 38 39 40 41 42 43 44 45 46 47 48 49 21
CHANGED SYSTEM ACCESS CODES Please enter the feature access codes configured for your system if different from the default codes printed on the back cover.
SYSTEM ACCESS CODES The DCS telephone system has the following preset (default) feature access codes.
