FALCON KEYSET USER GUIDE SAMSUNG DCS 400si SYSTEM June 2001 Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 2700 N.W. 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ............................2–9 ASSEMBLING YOUR KEYSET ................................10 ADDING A KEYSET DAUGHTERBOARD MODULE ..............................................................................11 OUTSIDE CALLS Making an Outside Call ....................................................................12 Answering an Outside Call ...................................................
Call Pickup ........................................................................................23 My Group Pickup ..............................................................................24 Privacy Release ................................................................................24 DIALING FEATURES Speed Dialing ....................................................................................25 Programming Personal Speed Dial Numbers ............................
64 BUTTON MODULE WITH KEYSET ..............55 PERSONAL SPEED DIAL NUMBERS ........56–57 ABOUT THIS BOOK Your FALCON keyset is the most visible part of your telephone system. No matter what model keyset you are using telephone calls are handled the same way. The 28B and 18B keysets have additional conveniences that are not available to 8B keyset users. These are noted throughout this guide. Please take the time to study this guide and to become familiar with the operation of your keyset.
THINGS YOU SHOULD KNOW Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: FALCON telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys.
FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. 28 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES SOFT KEYS Used to activate features via the display.
18 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 8 BUTTON FALCON KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. FALCON 8B FALCON 18B Scroll Scroll Call 1 Call 2 Message SOFT KEYS Used to activate features via the display.
64 BUTTON FALCON AOM 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 [28 AND 18 BUTTON KEYSETS ONLY] Falcon 28 and 18 button keysets can have one of three different types of daugher module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.
ASSEMBLING YOUR KEYSET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • Reattach the base pedestal.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
• line when the called station hangs up or you can press TRANSFER to return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.
• Finish the first call and hang up; the waiting call will ring. Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone.
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: To forward your phone when you activate DND. • • Dial 604. Receive confirmation tone and hang up. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________. PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O.
• • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display. When you are entering a telephone number, press E.
NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PAGING AND MESSAGING PULSE TO TONE CHANGEOVER MAKING AN INTERNAL PAGE When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. To make an announcement through the keyset speakers: MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
• Your MESSAGE light will turn off when all messages have been returned. NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP key for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. NOTE: You must have an assigned (EP key) button on your regular keyset, for the single line station.
GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker. The microphone is not in use, so the distant party does not hear other parties present in your office. Press LISTEN again to turn the speaker off and resume private conversation. Repeat if necessary.
• • Press the flashing CALL button on your keyset. This will place the original party on hold and allow you to talk to the announcing party. To return to your first party, press the key corresponding to your original call. This will disconnect the OHVA call. If your keyset is associated with a DCS 32 Button Add-On Module, you can receive Executive OHVA calls.
CUSTOMIZING YOUR KEYSET • • Redial the new passcode to verify. If successful, you will hear two beeps. Four beeps indicate an incorrect code. Reenter the code again. Press TRANSFER to store the new passcode. AME BGM SET ANSWER MODE This feature selects whether a station using Answer Machine Emulation will hear their personal greeting or BGM while callers are listening to the personal greeting. A BGM source must be selected for this to work.
HOT KEYPAD On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code. To activate this feature: • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 031 to turn the Hot Keypad on or 030 to turn it off.
CALL LOG CALL DURATION TIMER To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed. Pressing the EXIT key will return the keyset to idle. The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display.
• • • • • • Dial the alarm number 1, 2 or 3. Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock. Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type. Write your message using the dial pad keys. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.
PSMG RP . . . SG . . . SPD . DIR . . VT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Programmed Message 01–30 .Ring Plan . . . . . . . . . . .(1–6), HOLD for none .Station Group . . . . . . .500 or 5000 through 549 or 5049 .Speed Dialing . . . . . . .00–49, 500–999 .Directory . . . . . . . . . . .PERS (1), SYS (2) or STN (3) .Voice Mail Transfer . . .
VIEWING THE NEXT CID/ANI CALL INQUIRE CID/ANI PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.
Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STORE entries from the review list.
Dial 205 205:busy OHVA 64 BUTTON MODULE CAMP ON WITH KEYSET Ð OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press Ï twice The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
