SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE DCS 400si DIGITAL COMMUNICATIONS SYSTEM April 1999
TABLE OF CONTENTS ABOUT THIS BOOK .......................................................... 1 SPECIAL FEATURES System Ring Plans ........................................................................... 2 Manual Ring Plan Change ................................................................. 2 Temporary Ring Plan Override ........................................................... 2 Calling The System Operator ............................................................ 2 Operator Recalls .............
ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
WARNING Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature. WALKING CLASS OF SERVICE You can change a restricted station’s class of service to the same class as your station, allowing you to make calls or use features that would otherwise be restricted from that station. • Lift the handset or press the SPK or the MONITOR key. • Dial 59 and then your extension number.
WARNING As it is impossible to prevent unauthorized access to your telephone system by hackers, we suggest that you do not turn the DISA feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change passcodes and periodically review your telephone records for unauthorized use. FORCED ACCOUNT CODES Account codes are used to provide accountability for the incoming and outgoing calls. If you do not have SMDR running, you cannot use this information.
CALLER ID SPECIAL FEATURES CALLER ID AND ANI SPECIAL FEATURES INVESTIGATE NOTE: The Caller ID features below require optional software and/or hardware. Please ask your installation and service company for details. The system has a system-wide abandoned calls list that stores CID information for the last 100 calls that rang but were not answered and were accompanied with valid CID information. Calls with CID information consisting of OUT OF AREA, PAYPHONE or PRIVATE will not be stored in the list.
SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use an LCD 12B or LCD 24B keyset. Should it become necessary to change this passcode, see your service company. • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. • Dial the four digit passcode. The display shows [ENABLE CUS. PROG. DISABLE]. • Dial 1 to enable.
3. Press HOLD to reset the passcode CHANGE PASSCODE RING PLAN: 0000 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program SET DATE AND TIME DISPLAY Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic Operating Mode will not work correctly and SMDR records will be of no value when the date and time are not correct.
PROGRAM STATION NAMES This program is used to assign a character name or identification for each extension. You may assign a name of 11 characters long. PROGRAM KEYS Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.
PROGRAM TRUNK NAMES PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each C.O. line. You may assign a name of 11 characters long. This program is used to assign a character name or identification for each station group (501–549). You may assign a name 11 characters long. PROGRAM KEYS PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters. HOLD - Press to clear entry. UP & DOWN - Used to scroll and move cursor.
PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list. The speed dial codes are 500–999. Each speed dial number consists of a line access code and the telephone number to be dialed. The access code can be any line group, individual line, station group or individual extension.
PROGRAM SYSTEM SPEED DIAL NAMES PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name 11 characters long.
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press the left soft key to go to step 4 [205] SPEED DIAL 00 : 3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected [205] SPEED DIAL SPDBLK NOT EXIST 4. Dial the location number (e.g.
5. Enter the name using the procedure in Program Station Names and press the right soft key to return to step 2 OR press the left soft key to return to step 3 6.
SET ALARM/APPOINTMENT REMINDER WITH MESSAGE 6. Enter the messages using the procedure in Program Station Names and press the right soft key to return to step 2 Keyset users can set their own alarms but standard telephone users cannot. The system administrator can set alarm/appointment reminders for other stations in the system. 7.
MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding “225” to a directed pickup key will define this key as pickup for extension 225 only. The key must already be assigned by the installing technician. 3. Enter the key number (e.g.
PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have an individual Forward No Answer, DTMF Duration, and a First Digit Delay timer to accommodate station users with different individual work habits. NO ANS FWD is the time a call will ring at a station before forwarding to the programmed destination. DTMF DUR is the duration of the DTMF digits sent to a voice mail port.
ADDING NAMES TO THE TRANSLATION TABLE This program allows the system administrator or technician to associate a CID or ANI number received from the Central Office with a name programmed in this translation table. If there is no match between a received number and a name in this table, [no CID name] or [no ANI name] will be displayed. The translation table consists of 1500 entries with each entry comprised of a ten digit telephone number and a 16 digit name. Names are written using the keypad.
HOLIDAY CUSTOMER SET RELOCATION This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged.
ACTION 1. Press TRSF 315 Display shows DISPLAY SET RELOCATION EXT _ EXT 2. Enter first station number (e.g., 202) Press RIGHT soft key to move cursor SET RELOCATION EXT 202 EXT _ 3. Enter second station number (e.g., 210) Press RIGHT soft key to enter data SET RELOCATION EXT 202 EXT 210 4. Display will return to STEP 1 Go to STEP 2 OR press TRSF to store and exit programming.
N O T E S SYSTEM ACCESS CODES The DCS 400si telephone system has preset (default) feature access codes that use the following number plan. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
